The Flybook

The Flybook

von The Flybook

Wer verwendet The Flybook?

The Flybook verwaltet Reservierungen und Marketing für Abenteuerparks, Seilrutschunternehmen, Tour-, Aktivitäten-, Übernachtungs- und Verleihanbieterunternehmen.

Was ist The Flybook?

Das Flybook hilft Abenteuerparks, Seilrutschunternehmen, Tour- und Verleihanbieterunternehmen bei der Verwaltung ihrer Reservierungen und ihres Marketings. Die Software entstand 2006 und ist die erste cloudbasierte Software für die Aktivitätenbranche. The Flybook bietet Lösungen für Unternehmen, die eine umfangreichere Reservierungssoftware benötigen: von der Verwaltung mehrerer Standorte bis hin zur Feinabstimmung und Anpassung von Angeboten, damit diese in dein Geschäftsmodell passen. Der Support genießt einen hervorragenden Ruf, außerdem möchte das Unternehmen dein eeschäft am engsten unterstützen.

The Flybook – Details

The Flybook

https://www.theflybook.com/

Gegründet 2006

The Flybook – Kostenübersicht

The Flybook bietet keine Gratisversion, aber eine kostenlose Testversion.

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

The Flybook Funktionen

Reiseveranstalter Software
Angebotsmanagement
Angebotsmanagement
CRM
GDS-/OTA-Integration
Lieferanten-Management
Mehrtägige Buchungen
Paketerstellung
Preismanagement
Reiseplan erstellen
Reservierung von Akitivtäten
Reservierung-Management
Ressourcenmanagement
Verzichtsmanagement
Website-Management
Zahlungsabwicklung
Zentrales Reservierungssystem
Angebotsmanagement
Anmerkungen zur Reservierung
CRM
Drittpartei-Buchung
Gruppenreservierungen
Kundenbetreuung
Raten-Management
Reservierung von Akitivtäten
Zimmerbuchungsverwaltung
Auto-/Bootsverleih
Inspektions-Management
Instandhaltungsmanagement
Inventarverwaltung
Mehrere Standorte
Online-Buchung
Raten-Management
Reservierung-Management
Säumnisgebühren-Berechnung
Terminplanung
Vermietung medizinischer Geräte
Vertragsmanagement
Wiederkehrende Mieten

The Flybook – Nutzerbewertungen

Zeigt 5 von 47 Nutzerbewertungen

Gesamt
4,7/5
Benutzerfreundlichkeit
4,2/5
Kundenservice
4,8/5
Funktionen
4,4/5
Preis-Leistungs-Verhältnis
4,7/5
Mike D.
Operations Manager
Erholungseinrichtungen & -dienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 6.12.2019

"Flybook for a high volume rental, lesson and tour operation"

Kommentare: After using 2 other reservation programs we switched to Flybook. They had initially reached out to us and we opted not to go with them. But when they followed up less than a year later, they had taken the feedback that I provided and made changes to the program which made it perfect for our use. I really appreciated their willingness to change and constantly improve the program which gave me the confidence that I could use this program going forward without it going stale or getting outdated.

Vorteile: I like Flybook's diversity and complexity of features. The customization abilities of the program allows us to use the program to best suit the variety of needs within all of our departments. The biggest positive we see from Flybook over other reservation software is the rental component which allows for a lot of customization and gives us the ability to maximize each vessel in our fleet without overbooking us at key times.

Nachteile: The software does take some getting used to on the back end. I'd say it has more of PC feel compared to using a MAC. It is more process based rather than intuitive flow through the program. The other component that I think could use improvement is on the visual side of things that get sent to customers. It would be great to see a more visually appealing booking window and confirmation e-mails etc.

Antwort des Softwareanbieters

von The Flybook an 10.12.2019

Thanks for the review, Mike! We really appreciate your partnership. Stay tuned on the email updates - we'll be in touch as we look to improve that area! Megan

  • Quelle des Nutzers 
  • Bewertet am 6.12.2019
Camille F.
Office Manager
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 14.8.2017

"Flybook has been a great tool in our office"

Vorteile: The features we enjoy the most are the automated charges, integration with SmartWaiver, and the note reminders. It is so nice to be able to leave reminders for other users and have important notes pop up when they need to. Integration with SmartWaiver has greatly reduced our paper use and has cut down on our sign-in process when we can easily see who has already signed their waiver. Being able to preset deposits and automate balance collection has greatly reduced our administrative burden. It is not quite as flexible as we would like it to be but it's a great start! With a bit of an unusual business structure we have found that some of the features offered by Flybook just don't quite work the way we need them to which has caused a few headaches on our end (ie: lodging module, client questions etc). That said, the staff at Flybook have been willing to explore our needs and work with us to find solutions (where possible). They are easy to work with and respond quickly which is a huge plus! All things considered, Flybook has been a great fit for us and we look forward to seeing how they grow and develop in the years to come.

Nachteile: The client database needs an automated "merge duplicate" function as we seem to have accumulated more duplicates than can be reasonably managed manually. We would like to see a little more flexibility in generating reports ie: which fields to include etc. We would also see a little more flexibility in the client questions. It's a great feature but we'd like to be able to use the same parameters for lodging/rentals as is set for activities. At the moment, any item with an autocollect rule will cause the entire reservation balance to be autocollected (not just the balance due on that item). It would be greatly helpful if individual reservation items responded to the rules that are preset to them.

  • Quelle des Nutzers 
  • Bewertet am 14.8.2017
Earl W.
general Manager
13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    2/5
  • Eigenschaften & Funktionalitäten
    2/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    2/10
  • Quelle des Nutzers 
  • Bewertet am 30.6.2017

"It's OK, this is our second year with the system and we are constantly fielding complaints "

Kommentare: some rental management, and some ability for clients to make reservations online. Overall the number of phone calls on the system front end is not helping us like we had hoped it would.

Vorteile: Looks are OK, Pictures are to big. Kind of allows us to keep track of rentals.customer service is always prompt with responses.

Nachteile: Pictures are to big and require scrolling to sign up on the front end. System does not auto save when a client continues to payment. They have to hit save first, None of them do so we have to call them all the time. Big waste of time.sometimes bikes are available. They are on the back end! not of the front. Customers struggle all the time. Call us to make reservations, More waste of time.NOT SECURE SERVER!!! Can't swipe cards with walk ins. Information is all over the place for rentals and activities. To many clicks to find stuff. Staff hates it. Cant change the bike on front end when making reservation, Add Rental goes to the same bike. Log in does not stay logged in. Always have to re log in. Waste of time. Lots of useless information on the dashboard that you can't click to make it useful. To many clicks to make a backend reservation. Stuff we don't use still is there. It should be pick a bike to click the dates and boom reservation.

Antwort des Softwareanbieters

von The Flybook an 10.7.2017

Hi Earl,
We really appreciate the candid feedback and take it very seriously. i think there are a few things we can help you with right away that are mentioned here, and a few ideas here we'd like to consider how to solve for you. We definitely do have a secure server. We have appreciated your business and hope to make things better for you and your staff! You'll hear from us shortly.

  • Quelle des Nutzers 
  • Bewertet am 30.6.2017
Annemarie K.
Director of Marketing
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Quelle des Nutzers 
  • Bewertet am 28.6.2017

"The Best Option for Multi-day Tours, Single Day Tours, and Rentals in one solution"

Vorteile: Our company has searched high and low for a software solution to managing out product inventory across multi-day tours, single-day tours, and bike rentals. Each of those three types of products has huge variation that also needs to be managed. The Flybook is the only software solution that has come close to working for the complexity of our business. We are happy to have the capacity to book customers online and manage our true inventory on the back end. We have a great working relationship with the team at the Flybook and they have been very receptive to feedback and relatively quick to implement changes to help solve our problems. Their customer service team is excellent.

Nachteile: We have watched the software improve dramatically, but there are some limitations in how effectively we are able to use it. It's not easy to extract data from the system for whatever reason, reporting, printing documents with customer booking information, or printing documents with information about a trip (start and end time, pick-up time, customer names, etc). Though some improvements have been made here, it is still a difficult point for us.

Antwort des Softwareanbieters

von The Flybook an 28.6.2017

Thanks for your review, Annmarie. Getting AOAs feedback has been invaluable for us. We have some more advancements coming in reporting we'll keep you posted on!

  • Quelle des Nutzers 
  • Bewertet am 28.6.2017
Amariah D.
Office Manager
Unterhaltung, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 11.4.2017

"Great Reservation System"

Kommentare: Overall, I LOVE the Flybook reservation system. My staff were all able to learn it quickly, once I got up to speed with creating new items and settings I was able to do that quickly and easily. The team at the Flybook is always working hard to improve the system and come up with solutions for whatever challenges we bring them. The system is extremely versatile and is able to work well with many different type of promotions that your business may want to run. The Flybook team is extremely receptive to feedback and requests. The one and only thing I don't love is that when you call the technical support phone line literately no one ever answers the phone. However, in the same breath, they are very responsive to emails and resolve issues very quickly. Sometimes you just want to be able to pick up the phone and get a quick answer for smaller things that may come up with out emailing to open a support ticket. This one small annoyance is far outweighed by the many benefits the Flybook offers. I would whole-heartedly recommend this system to anyone looking for a comprehensive reservation system for their business.

Vorteile: Easy to train staff to use the software, versatile, company very open to feedback, always updating and improving.

Nachteile: Phone support

Antwort des Softwareanbieters

von The Flybook an 11.4.2017

We really appreciate your review, Amariah! It's been great getting to know you and work with you and the team at Treeumph! Thanks for the feedback on the phone calls (you know you can always call me, too!). Look forward to more brainstorming and development with you!

  • Quelle des Nutzers 
  • Bewertet am 11.4.2017