Worldpay POS

We have had only a few issues with the system, and the customer service was able to guide us through

Kommentare: Ease of use and accesibility

Vorteile:

Accessibility from any computer or mobile device, can recharge an account from a previous transaction, and and refund an account quickly and easily.

Nachteile:

Cannot look at the same card/acct transactions over the course of the year, useful for a patient's Health Savings Account. We understand we could set up a recurring payment account, but we are unsure how to do that.

Great POS. Easiest to use by far!!!

Kommentare: Ease of accepting the cards & then transitioning to the CHIP cards was superbly easy!

Vorteile:

I like that the transactions usually run through very quickly. (I don't like it when my customer is having to wait on me.) I like the newly integrated CHIP system. I like that I can assure them of a secure connection for the transaction. The ease of reloading the transaction paper. Auto print outs of the prior day are always ready to be filed when we get here of a morning.

Trustworthy and Simple

Kommentare: Worldpay allows our clients to easily submit credit card payments, and allows our staff to easily track and manage the transactions on our end.

Vorteile:

The reason I appreciate Worldpay so much is largely because of the reports. Transactions are extremely detailed easy to search. Our business has utilized this payment system for years, and the transaction process is always quick and reliable. Most of the time spent in the software is spent utilizing the virtual terminal and reporting features.

Nachteile:

The home dashboard interface is somewhat complicated, and some links aren't operable some of the time. Unlike the express virtual terminal, the home dashboard is crowded and not very helpful.

CC processing companies aren't the cream of the crop, but WP is better to work with than most

Kommentare: Credit card processing platforms are somewhat of a commodity, so service is one of the big differentiators and we've been pleased with Worldpay's service and the ISO that we've worked with. They've been pretty straight forward with us and been able to resolve any issues we've had which we've been happy about.

Vorteile:

Their customer service has been good at handling issues we've had. I've known many people using First Data and other processors to have issues with Customer service. Also, we have a good price with them which makes it attractive for us.

Nachteile:

We wanted to do some pretty technical things with them but some of their tech and integrations were a bit outdated and limited what we could do. So we had to settle for a less than ideal solution. But most people aren't trying to do as complex of things as we were so probably not an issue for 99% of businesses looking at world pay.

The system works well most of the time, but has glitches.

Kommentare: Decent pricing, good customer reprensentative

Vorteile:

It's pretty easy to use for our servers and managers. My contact person Matt Palenschatt is wonderful and always responds to my problems quickly and even on weekends!

Nachteile:

That it has glitches, like sometimes it won't read chip credit cards, then if we use the swipe function if the swipe function and the customer disputes the card we get stuck with paying for the dispute even if it's bogus