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seit 15 Jahren bei der Softwareauswahl

Was ist Protean?

Protean Software ist ein Außendienstmanagementsystem in Großbritannien, das dein Unternehmen effizienter, profitabler und wettbewerbsfähiger macht. Die innovative und nutzerfreundliche Oberfläche bietet dir jederzeit und überall Echtzeitzugriff auf Mitarbeiter- und Vertragsinformationen. Eliminiere Papierarbeit, befähige deine Mitarbeiter und triff wichtige Geschäftsentscheidungen mit diesen Funktionen zur Nachverfolgung, Planung und Zusammenarbeit. Starte mit deiner kostenlosen Demo.

Wer verwendet Protean?

Protean verwandelt jedes Außendienstmanagement-Unternehmen – mechanische Handhabung, HLK, medizinische Ausrüstung, Aufzüge, Hebebühnen, Kompressoren, Catering-Ausrüstung, Brandschutz und Sicherheit und vieles mehr.

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Du bist nicht sicher, ob Protean das Richtige ist? Mit einer beliebten Alternative vergleichen

Protean

Protean

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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Protean

Durchschnittliche Bewertung

Gesamt
4,7
Benutzerfreundlichkeit
4,4
Kundenservice
4,9
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,5

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
67%
4
33%
Timothy
Owner in USA
Hausmeisterservice, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Organize and prioritize experts

5,0 vor 4 Jahren

Kommentare: I have been on since day one contact in integrating their software and our business and have to say they are really responsive and we have a dedicated rep that is there and responds quickly and efficiently. If there is something I have a question on he answers promptly or if he is unsure he gets back usually same day if not within the hour. Great software, Customer service, Excellent product.

Vorteile:

This software can help track jobs customers invoices paid and past due balances and you can even set past due balance limits that when your customer owes more than $100 for example it won't let you schedule service. Good way to keep track of invoices paid and unpaid. also keep tabs on expenses milage and many many more features already recommended to mechanics delivery drivers and other service professionals that are sole proprietors. I feel this software can work for hvac, maintenance companies, cleaning services, if you have customers and contractor or employees, this will work for you.

Nachteile:

Haven't found any down side yet and I'm going on 2yrs of daily usage.

Matthew
Operations Director in UK
Maschinerie, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Software

5,0 vor 4 Jahren

Vorteile:

I love what (Sensitive Content Hidden) are doing with Protean. For us Protean is not just a piece of software we use everyday. It is central to our business operating and performing and the team at Protean understand this. We feel valued as a customer, it is a personal relationship and every staff member at Protean cares about Bennie and our success, which is phenomenal. As a Group we have many many software suppliers and Protean rank at the very top. Protean is more than a software company, they are a business Partner of Bennie.

Nachteile:

I still looks a bit legacy, and has a couple of quirks. But Protean are engaging with customers on the roadmap and we know this is changing, so we are looking forward to the future.

Andy
CIO in UK
Automotive, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Very good product to a point, and await next version for major advancements

4,0 letztes Jahr

Kommentare: Goog company, UK based, and friendly helpful implementation and support staff.Feels like their focus is moving away from the locally hosted to cloud based ServiceSight product, so I'd advise anyone looking at Protean to ensure the solution they choose is the correct future-proofed solution for the business, as moving into or from Protean (or similar products) is not a small project.

Vorteile:

This was an upgrade from Service Director who no longer supported their desktop product, and at the time (2019) when we did an appraisal of alternatives in the market Protean was the only one that ticked all the boxes and met all business requirements. Moving to Protean allowed the business to grow further than could have been possible with Service Director.

Nachteile:

The integration with Sage200 was disappointing. We began to integrate to Sage50 but were assured that when we moved to Sage200 that it would be much better integrated, especially in terms of parts/stock, however that was not true and so we could only expand so far with Protean and are now looking for alternatives.

Nick
General Manager in UK
Maschinerie, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Protean - Solid, reliable & dependable after 6 years of using it

5,0 vor 3 Jahren

Kommentare: We supply and service commercial and industrial cleaning machines and we use Protean for:
Job management
Stock management
Order management,
Machine fleet management,
Maintenance contract management
Hire contract management
The job and stock management modules have absolutely transformed our business.
It has automated so many processes within our company, helping us provide a better service to our clients and improve operational efficiencies

Vorteile:

- The engineer interface is simple and straight forward to use which was one of the key reasons we went with Protean. - The ability to bulk import and amend data was very important to us and Protean handles this very well. - Technical support is very good, they seem to have an efficient team there. - The client portal is particularly useful, clients being able to log in online to get live updates on jobs. - Automatic job reports being sent to our clients on job completion are very well received, also saving us a great deal of time needing to provide those update. - History of clients, jobs, parts fitted, etc is easily accessible -The most important feature for us is how reliable the software has been. Protean has been really solid for us with zero downtime in almost 6 years! The data always add up too which is of course vital.

Nachteile:

It could do with some additional user access rights options, being able to restrict certain users from amending parts of the system. I understand this is currently being developed. We also don't use the CRM side of the software as this didn't match our needs, granted this was a number of years ago so it may have been updated.

Jonathan
Commercial Manager in UK
Maschinenbau oder Wirtschaftsingenieurwesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Protean has transformed how we operate and do business

5,0 vor 6 Jahren

Kommentare: Much quicker to issue jobs, get them done, get the info, quote for repairs and invoice on the completion.
Complete traceability of events, no lost emails or 'who's dealing with this' scenarios.
The engineers can take photos on their phone and send them straight to the office via Protean to ensure we quote for and order the correct replacement part.

Vorteile:

All relevant modules in one place with live data and analysis using the Protean Intelligence feature. No need for additional spreadsheets to support it, it's all here in one package. Excellent telephone and email customer support with webinars, videos, and online help also available. Easy to use app which isn't web based so doesn't rely on network connection for continued usage Regular software updates. Protean are receptive to enhancement requests for future updates to their software.

Nachteile:

Enhancement requests can take a while to implement, but any bugs found are usually ironed out quickly. Bespoke reports or specific software changes can be quite costly. Learning curve can be steep for new software users due to power of software (it doesn't hold your hand through processes), but classroom training is available in Coventry.