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Was ist ALICE?
ALICE ist keine PMS-Lösung. ALICE ist eine führende Hotel-Management-Plattform, die in PMS-Systeme integriert werden kann, um bei der internen Kommunikation, dem Aufgabenmanagement und der Gästebindung zu helfen. ALICE wurde von Capterra zur beliebtesten Hotel-Management-App gewählt und verbindet alle Abteilungen auf einer einzigen Plattform. Das Team arbeitet effizienter und kann sich auf exzellenten Kundenservice konzentrieren.
Wer verwendet ALICE?
ALICE wird vorwiegend in der USA und Mexiko sowie in der Karibik und Europa vertrieben. Wenn sich deine Immobilie außerhalb dieser Märkte befindet, aber deine Mitarbeiter Englisch sprechen, kontaktiere das Unternehmen.
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Bewertungen über ALICE
A for Alice
Vorteile:
Effective. Easy to use and a good and fast way to get in contact with the guests. Efficient.
Nachteile:
Alice, is not missing anything. I have used it for the past two-three weeks, and there has been no error in using Alice.
Straight-Forward Property Management Platform
Vorteile:
This product is pretty easy to use. It has all of the elements necessary to create and manage tasks for our concierge, call center, porter, housekeeping and engineer/maintenance teams.
Nachteile:
As far as suggestions, if a task is created by using the "+ Guest Request" button, they don't show up under the individual unit number and have sometimes been difficult to track down. If there were a way to have all guest requests show up under a user's profile so that one doesn't have to Search Tickets to find it, that would alleviate some confusion. Another recommendation is, when reviewing a particular task under a resident's profile, if I press the back arrow, it resets the entire page and places me back on the home page and I have to search for the user again. I would recommend making it easier to return to the user profile after viewing a task.
Great product - horrible support model
Vorteile:
Great features, ease of use, training employees has been simple. The application also integrates with PMS systems.
Nachteile:
Terrible customer support if you have an issue. I've been back and forth with your support team for the last 6 weeks and with each update there's a new tech involved and NO RESOLUTION, no call back, no escalation. Utterly terrible support for such a useful tool.
REVIEW FROM A CHEF CONCIERGE
Kommentare:
ALICE is easy to manage & understand.
For those not to tech savvy is clear to work with. I would like for it to be a little more colorful since as Concierge I manage several tasks at once. Also the bliking of tasks should not interfere with other departments nor the constant emails from tasks not accepted from other departments.
Vorteile:
From a Concierge's standpoint, it is relatively easy to learn.
Nachteile:
1) Lack of color on the screen to separate tasks by category & importance 2) The constant bliking from tasks from other departments on my Concierge screen 3) The constant email blasts from tasks not accepted by other departments. 4) Sometimes the system will not allow you to change status of requests, nor times
Antwort von ALICE
vor 8 Jahren
Greetings Maria. Thank you for taking the time to send us a review. We rely on the honest feedback from customers like you to help us improve the product. The good news is, some of the issues you identified are easily solved due to the customizable features of ALICE. Our Customer Success team will reach out to you shortly to discuss strategies to improve your experience. Kind regards, The ALICE Team
Alice
Vorteile:
Alice facilitates keeping track of all our residents both past and present. We are also able to keep track of maintenance requests both for residents and internally.
Nachteile:
Unfortunately sometimes it has a few bugs or crashes in the middle of my shifts. It happens very rarely though.
