Wer nutzt diese Software?

ALICE sells predominantly into the U.S., Mexican, Caribbean, and European markets. If your property is located outside those markets, but your staff speaks English, please get in touch.

Durchschnittliche Bewertung

11 Bewertungen
  • Gesamt 4.7 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 4.7 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
  • Kundenbetreuung 24/7 (Live Vertreter)

Angaben zum Hersteller

  • ALICE
  • https://www.aliceplatform.com/
  • Gegründet 2013

Über ALICE

ALICE isn't a PMS solution. It's an award-winning Hotel Management platform that integrates with PMS systems to help with internal communication, task management, and guest engagement. Voted by Capterra as the #1 Most Popular Hotel Management App, ALICE connects all departments onto a single operations platform so your team can be more efficient and focus on excellent customer service.

ALICE Funktionen

  • CRM
  • Catering
  • Einzelne Immobilie
  • Ferien-Vermietung
  • GDS-/OTA-Integration
  • Instandhaltungsmanagement
  • Integrierte Buchführung
  • Marketing-Automatisierung
  • Mehrere Immobilien
  • Mitarbeitermanagement
  • Online-Buchung
  • Treueprogramm
  • Verkaufspunkt POS
  • Verlängerter Aufenthalt
  • Arbeitsauftragsverwaltung
  • Aufgabenliste
  • Einkauf
  • Erinnerungen
  • Inspektions-Management
  • Lieferanten-Management
  • Mobiler Zugriff
  • Prädiktive Wartung
  • Wartungsplanung
  • Zustandsüberwachung

Die hilfreichsten Reviews für ALICE

REVIEW FROM A CHEF CONCIERGE

Bewertet am 1.12.2016
Maria (koky) C.
CHEF CONCIERGE
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: ALICE is easy to manage & understand.
For those not to tech savvy is clear to work with. I would like for it to be a little more colorful since as Concierge I manage several tasks at once. Also the bliking of tasks should not interfere with other departments nor the constant emails from tasks not accepted from other departments.

Vorteile: From a Concierge's standpoint, it is relatively easy to learn.

Nachteile: 1) Lack of color on the screen to separate tasks by category & importance
2) The constant bliking from tasks from other departments on my Concierge screen
3) The constant email blasts from tasks not accepted by other departments.
4) Sometimes the system will not allow you to change status of requests, nor times

Antwort des Softwareanbieters

von ALICE an 5.12.2016

Greetings Maria. Thank you for taking the time to send us a review. We rely on the honest feedback from customers like you to help us improve the product. The good news is, some of the issues you identified are easily solved due to the customizable features of ALICE. Our Customer Success team will reach out to you shortly to discuss strategies to improve your experience.
Kind regards,
The ALICE Team

Differences between the app for phones and pc

Bewertet am 15.12.2016
Cinthya C.
Manager of rental and property services
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
3 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have encounter issues due to the fact that the app for smartphones does not have as many functionalities than the app for PC. Thus, if you are on the field, you must have to get to a PC to create or modify some type of tickets. The other issue we have to encounter is that guest requests can't be modified. If there is a change of plans or guests made a mistake, a new ticket is the only option.

Vorteile: It has been a productive communication channel for Staff and your customer support is excellent.

Nachteile: the app for smartphones does not match in functionalities with the app for PC. It has been difficult to get the app in Spanish. Grammar errors in Spanish have been difficult to avoid appearing in the app.

Antwort des Softwareanbieters

von ALICE an 19.12.2016

Dear Cynthia,
Thank you for taking the time to review ALICE. It has been a tremendous pleasure working with the Remixto team for almost a year now. The customer success team will look at your feedback and work hard to make improvements where possible. Thank you for your patience with the Spanish translation process. We appreciate your partnership as we strive to have a better language suite in the future. Please continue to reach out to Madelyn and support@aliceapp.com with your requests and feedback. Gracias, The ALICE Team

Efficient and easy to Uses

Bewertet am 10.1.2017
Haronil U.
Supervisor
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have been using Alice over 2 years and I would have to say that it has been a big improvement to us. Not only it is easy to use but it has made us improve the communication among each other. When it comes to the guest this has given us the change to improve the guest experience which is our first priority. For example, now they are adding a different gadget to our Alice that I also know that is going to make it even better. I have nothing but a positive thing to say about Alice because since we started using it it has changed everything in our hotel for the better.

Vorteile: That is easy to uses.

Nachteile: None.

Antwort des Softwareanbieters

von ALICE an 17.1.2017

Dear Haronil,
We are delighted to hear you enjoy working with the ALICE system! Our goal is to make doing your job easier and more efficient. Please continue to let your Customer Success Manager know how we can refine the system to further enhance your experience.
Cheers to hospitality, The ALICE Team!

Amazing and Helpful

Bewertet am 1.12.2016
Palmo L.
Front Desk Agent
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Getting in touch with someone on the radio during work can be a hassle especially if the radio is down. But this product is a life saver and easy to use. Easy to keep in touch with employees with any guest requests and shows if the work is done.

Vorteile: Everything

Nachteile: Nothing

Antwort des Softwareanbieters

von ALICE an 5.12.2016

Dear Lamo, Thank you for taking the time to send us your review. We are delighted to hear that you find ALICE to be such a helpful asset to your day to day duties at The Moderne. It certainly has been a pleasure working with your team. Please continue to let us know if there is anything we can do to make your experience even better.
Cheers to hospitality,
The ALICE Team

LOVE ALICE

Bewertet am 1.12.2016
Emily N.
Hotel Manager
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Madelyn is so helpful and always helping us customize the program. I would like to be able to run report by room # to really pint point the problem room #s.

Vorteile: Customizable, easy to use, straight forward.

Nachteile: Cannot run reports by room #.

Antwort des Softwareanbieters

von ALICE an 5.12.2016

Greetings Emily. Thank you for your review. We are delighted to hear you enjoy working with Madelyn and find the system customizable, easy to use, and straight forward. In an effort to improve the reporting functionality per your request, we will have a member of our Customer Success Team reach out this week. Please continue to let us know how we can enhance your experience.
Cheers to hospitality, The ALICE Team

Lies weitere Bewertungen