--- description: Detaillierte Informationen über Fullstory zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Fullstory Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Mobile Analytics Software](/directory/30936/mobile-analytics/software) > [Fullstory](/software/153721/fullstory) # Fullstory Canonical: https://www.capterra.com.de/software/153721/fullstory Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/153721/fullstory?page=2) > FullStory hilft Unternehmen, das digitale Erlebnis auf mobile Websites und in Anwendungen zu verstehen, zu messen und zu verbessern. > > Bewertung: **4.6/5** von 67 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Fullstory? Die Zielmärkte von FullStory reichen von Produktteams bis hin zu Engineering, Kundenerlebnis und mehr. FullStory befähigt jeden in einer Organisation, das beste Online-Erlebnis aufzubauen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 67 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: fullstory - **Region**: Atlanta, USA - **Gegründet**: 2014 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Belgien, Deutschland, Dänemark, Finnland, Frankreich, Irland, Israel, Italien, Japan, Kanada, Luxemburg, Neuseeland, Niederlande, Norwegen, Schweden, Schweiz, Spanien, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - A/B Testing - Ad-hoc-Berichterstattung - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anmerkungen - Anpassbare Vorlagen - Augmented Analytics - Beibehaltung nachverfolgen - Benutzerinteraktion-Nachverfolgung - Berichterstattung / Analyse - Berichterstattung und Statistik - Datenaggregation - Datenvisualisierung - Engagement-Tracking - Ereignisprotokolle - Ereignisse innerhalb der App nachverfolgen - Forschung mit gemischten Methoden - Funktionen / Berechnungen - Interaktive Berichterstattung - KI/Maschinelles Lernen - KPI-Überwachung - Keyword-Recherche Tools - Kohortenanalyse - Konversion-Tracking - Kundenerlebnis-Management - Kundensegmentierung - Leistungskennzahlen - Mehrfache Datenquellen - Multichannel-Datenerfassung - Nutzerforschungsanalyse - Problemmanagement - Real-Time Analytics - Real-Time Monitoring - Risikokarten - Suchen / filtern - Tests der Benutzerfreundlichkeit - Textanalyse - Third-Party Integrations - Trichter-Analyse - Uptime-Berichterstattung - User Journeys - Verhaltens-Tracking - Verhaltensbezogene Analysen - Visuelle Analytik - Web-Traffic-Berichterstattung - Website-Analytik - Werkzeuge zur Zusammenarbeit - Widgets - Zeit auf der Website nachverfolgen - Zugriffskontrollen / Berechtigungen ... und 9 weitere Funktionen ## Integrationen (48 insgesamt) - AB Tasty - BigCommerce - BigQuery Connector for Jira - Blue Triangle - BugSnag - DataGrail - Delacon - Dynamic Yield - Fivetran - Formsort - Gainsight CS - Google Analytics 360 - Google Cloud Operations Suite - Google Tag Manager 360 - Gravity ... und 33 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Mobile Analytics Software](https://www.capterra.com.de/directory/30936/mobile-analytics/software) ## Ähnliche Kategorien - [CEM Software (Customer Experience Management)](https://www.capterra.com.de/directory/30671/customer-experience/software) - [Heatmap Tools](https://www.capterra.com.de/directory/30977/heatmap/software) - [Insight Engines](https://www.capterra.com.de/directory/32918/insight-engines/software) - [Produktanalyse-Software](https://www.capterra.com.de/directory/32915/product-analytics/software) - [Qualitative Datenanalyse Software](https://www.capterra.com.de/directory/31297/qualitative-data-analysis/software) ## Alternativen 1. [Lucky Orange](https://www.capterra.com.de/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [Product Fruits](https://www.capterra.com.de/software/1011214/product-fruits) — 4.7/5 (89 reviews) 3. [Dovetail](https://www.capterra.com.de/software/174077/dovetail) — 4.6/5 (97 reviews) 4. [Hotjar](https://www.capterra.com.de/software/163516/hotjar) — 4.6/5 (539 reviews) 5. [Survicate](https://www.capterra.com.de/software/132914/survicate) — 4.6/5 (99 reviews) ## Nutzerbewertungen ### "Fullstory ushers in a new era of live data analytics" — 5.0/5 > **Frank** | *29. Januar 2019* | Gastgewerbe | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The first time you see a live view of a user browsing/struggling on your website is almost magical. It turns what could routinely be a maddening experience into a fun activity. It's very easy to filter out sessions to land on a particular session of interest and also allows you to save searches that you've identified for whatever reason. Analyzing the customer experience through Fullstory has almost replaced the need to give out giftcards at a random Starbucks to view customers in action. > > **Nachteile**: There's not really anything I can knock this product for. It's exceptional. > > The ability to see exactly how your users are struggling with a particular element of your website whether in real-time or not makes this a truly revolutionary product. It's really easy to set up and has the added benefit of an API that we've recently incorporated into our admin portal to aid in diagnosing customer issues. Just a solid product all around. ----- ### "Easy to use, invaluable insights" — 5.0/5 > **Lorenq** | *30. Oktober 2025* | Personalwesen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Easy to use, especially with respect to non-technical/non-dev team members. The session recording features it has seemed far superior to any other product on the market that I have used or considered, especially given that it allows for live recordings/viewings/monitoring. Their customer support is also fantastic--super quick, responsive, helpful, etc. They are great about security and PII considerations, etc. I also really liked how easy it was to self-serve create custom dashboards without having to involve my developer team, aside from very lightly during setup, which was very easy. > > **Nachteile**: Price, it is one of the most (if not the most) expensive of the session recording options out there, which is a bit hard for a lot of startups to justify. However, if used with fidelity, it's really worth its weight in gold, in my opinion. > > Great\! It is one of the most useful software products I've ever encountered for B2B SaaS companies to quickly level up their product and sales performance 10X. ----- ### "Too pricey for the features and functionality it supports" — 3.0/5 > **Bharath** | *18. August 2017* | Computer-Software | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: Gives a nice overview of how website visitors are browsing the site and how they are moving from one page to the next page. We can also see where they are clicking, where they are spending more time etc. > > **Nachteile**: For the price it demands, I feel the ROI is very low. Of all the features, I only found website session recording to be the only useful one. That too, after seeing a few sessions, you can get a sense of what to optimize. After that, more recorded sessions won't really help. Also, it's not practically possible to go thru all recorded sessions. ----- ### "Great product for learning about your customer usage\! Highly recommend for any product team\!" — 5.0/5 > **Verifizierter Rezensent** | *3. Dezember 2022* | Onlinemedien | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Loved that you could review widget screen recordings for our app where other competitor products did not allow us to do this. > > **Nachteile**: Pricing was hard to understand initially but the excellent support team cleared this up for us. Thanks heaps \[SENSITIVE CONTENT\] 5 star support\! > > Excellent, Highly recommend it to any product out there trying to understand their product and customer experience on the next level. ----- ### "State of the art product, but poor customer service and retention, unjustified price increase" — 5.0/5 > **Thomas** | *21. November 2019* | Computer-Software | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: It was very easy to use, and very useful to debug issues, and trace or track usage abuse. > > **Nachteile**: Customer service was poor. Price for minimum package was increased from USD $199 to $899. When I raised a concern, that I have recommended a new client, they did not consider my case as an existing partner introducing a customer to them, did not make any adjustments or gave me the old price as a one-time exception. First, a price increase of 450% does not make any sense. Secondly, no exception granted from a loyal customer and partner. > > Everything about the software itself was great, unfortunately the service and pricing packages ruined my day. ----- Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/153721/fullstory?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/153721/fullstory) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten