Shopping Cart Elite

Outstanding Customer Support

Kommentare: We are a builder and contractor supply servicing the construction industry since 1991. Mostly, we were worried about messing with a good thing. We already had a site that had worked well for us. We were most concerned about loosing SEO ranking and possibly upsetting existing customers. We switched the DNS settings and then waited nervously. We then sent out a mass email to our existing customers and used the SCE discount module to offer each a 5% discount off their first purchase. The reaction was excellent! The nerves went away quickly as we saw the site perform well! Since switching 95% of the customer feedback has been great! And according to our SEO company, we are ranking very well for the targeted keywords. The 301 Redirect Module and ""Discovery"" within SCE was extremely helpful with that. The feature I like best is the Bulk Product Uploads and Changes. I am thrilled with the amount of time it saves me! The marketing apps are also great. We have used SCE to list our products on Amazon and adding our products to Google Shopping was extremely easy and so far has been very effective. Discounts - The SCE Discount Module is very good. Unlike discounts on most platforms the discounts here can be customized and filtered greatly, ie. by region, weight, product, category and so on. Very useful! Reporting - SCE has a built in reporting system that tracks everything. (Great if you don't trust Google to report on itself) Employee settings - When it comes to the websites I run, I like to control everything! With that being said, we can always use help. With SCE I can set up employees and only give them access to the parts of the site they need to accomplish the task at hand. We did a comparison earlier today. We compared July 2013 online sales (Oscommerce) with July 2014 sales (SCE) 32% increase. Along with all the features SCE offers, their support staff and the ability to get in touch with the correct person for any given issue is very effective and much appreciated.

Vorteile:

Reporting - SCE has a built in reporting system that tracks everything.

Nachteile:

Feature set could be more refined

Best Value Shopping Cart

Kommentare: "My name is Jeff Gast and I am the Vice-President of Central Parts Warehouse. We are a snowplow equipment and parts distributor along with truck equipment. We have a few websites that we are doing with SCE: centralparts.com, cpwtruckstuff.com, and eccowarninglights.com. There a lot of features we like with SCE. A few that come to mind is that they offer a complete solution. SCE has so many features and they setup everything for you to succeed like adding your data to your websites in the correct way. From the SEO, to the Marketing Info that you can use to really see what your customers are doing on your website. We also like the support we get and help in how we want to utilize SCE. We had a very good experience starting with SCE. We had to migrate over 30 years of data from a couple of different systems. We had to clean up our data before we imported it into SCE. SCE was very good with helping us with this process and offered us a hands-on way of doing it because that was what fit our situation best. They also did a lot of it for us when our data was ready. SCE is a very flexible system that will let you do a lot yourself or they can do a lot for you if you provide them with the data. One of the websites have generated a great increase in the products that we have on that website. Our old website generates a 6 figure number a month and we expect it to increase around 30-40% once we launch that website with SCE and also it will be integrated with Scout Inventory System that SCE helped us with. My point is it is a large complete overhaul of our overall system. Although we are in the beginning phase of working with SCE they have showed us that they are committed to building a relationship and helping us with what we need to grow our business. I think that anyone that is in business knows that building a successful website takes a company that is willing to listen to what we need as we know our customers best. SCE lets you do this and will work with you and your staff to get the end result you need to be successful. One other thing is that I really have appreciated how Igor Soshkin, the CEO of SCE, has personally worked with us to help with what we needed for our business. It shows that SCE is about the long-term relationship and cares about what we are trying to do."

Vorteile:

There a lot of features we like with SCE. A few that come to mind is that they offer a complete solution.

Nachteile:

Customer support could be improved

Run away from this company

Vorteile:

Nice looking sites but that’s where is ends. Nothing works right and site always requires a tech to repair glitches. Still till this day problems that techs have not resolved. They recently cut staff so support is even worse now.

Nachteile:

Terrible company. Promised 3 months set up that took them 18 months and never even fully completed the work. Site still doesn’t work properly and company fails to acknowledge or fix problems. Wasted thousands of dollars and time. The site is always glitching, their servers goes down for hours at a time on a regular basis. These guys over promise and way under deliver. I would run away from this company and look at X-Cart, Shopify or Magento...anything but SCE. By the way they will randomly overcharge your card with no explanation. These guys have terrible busisness practices that will likely get them shut down eventually.

Finally, a cart worth it's weight in gold

Kommentare: The reason I went with shopping cart elite after I checked out several other platforms is first, I felt like it was the complete package, inventory, website, marketing..... another thing was showing me how to save time with quicker shipping and back office details. The last thing was when I talked to Igor I felt he was way superior over any one of the other companies as far as understanding my business itself. I would reason the staff, the complete package that the software does. It is intimidating at first and still is at time but the more I do and learn the more possibilities I see for growth of our company in the very near future!!! I don't even think we are 10% of the capabilities of SCE, best thing is we have had tons of issues and everyone works to fix them and Igor of course is always there for me any time of the day. I spend years of researching for a platform that I could sell in all the marketplaces and I have tried so many trials. First what kept me coming back to SCE was first the value, second that the software is not just a simple software. I knew it was going to be a learning experience to take our systems and install them with SCE, yes it was a challenge, but we also have over 30,000 SKU's so it was no small task to put each and everyone of them into the SCE software. The best part of SCE if you have an issue is they will respond and fix it or in our case they customized many things on the software just to help us with our situation. The development of the software is on going, a couple times a month they will do an update on it weather it is for more speed, talking to selling channels, easier listing items.

Vorteile:

The development of the software is on going

Nachteile:

Software UI needs a few more tweaks

Great eCommerce Design

Kommentare: Im the owner of Red Lion Motorsports LLC, an aftermarket car parts retail website and we distribute for over 1,000 brands at over 2 million parts available. I found that SCE was the best shopping cart program available. Its the best user friendly program, and the support they offer is top notch. The tutorials they make available really lend to their user friendliness. Also, design quality, money friendly, and most importantly the SCE team is operating under a lattice. Meaning you can approach any one associate and ask for their opinion or advice, if they dont know the answer themselves they will put you in contact with the right person. I have learned a lot from SCE and couldnt imagine building my website without them. In my experience SCE has provided me with great support and answered any questions for me quickly and efficiently. Just from the amount I have learned has been a great experience. I have recommended SCE to many other CEOs and friends looking to start a business. Again the user-friendly side of SCE makes it great. The back office design and all it includes for the price cant be beat.

Vorteile:

Its the best user friendly program, and the support they offer is top notch.

Nachteile:

Need changes to their customer support system