TrustSpot

TrustSpot

von TrustSpot

Wer verwendet TrustSpot?

Mid-Market and Enterprise

Was ist TrustSpot?

Were on a mission to empower brands to capture their customers voice through user generated content. With TrustSpots innovative approach to Content Marketing, Referrals and Loyalty, brands are able to accelerate their growth and increase customer lifetime value.

Since authenticity & social proof are the pillars of consumer trust online, TrustSpot provides brands with a comprehensive solution to capture ratings & reviews, video testimonials, photos, social experiences, product Q&A.

TrustSpot – Details

TrustSpot

https://www.trustspot.io/

Gegründet 2015

TrustSpot – Preisübersicht

TrustSpot ist verfügbar ab 149,00 $/Monat. TrustSpot bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für TrustSpot findest du unten.

Startpreis

149,00 $/Monat

Preisinformationen

$149 for Premium $249 for Ultimate $399 for Enterprise

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

TrustSpot Funktionen

Content Marketing Software
Kampagnenmanagement
Kategorisierung / Gruppierung
Konversion-Tracking
Marken-Management
Redaktionskalender
SEO-Management
Social-Media-Management
Terminplanung veröffentlichen
Vertriebsmanagement
Veröffentlichungen in mehreren Kanälen
Video-Management
Zielgruppen-Targeting
Dashboard
Empfindungsanalyse
Kampagnenmanagement
Negatives Feedback Management
Nutzerbewertungs-Anfrage
Nutzerbewertungs-Notifikation
Reaktions-Management
Teilen in sozialen Medien
Überprüfung bewerten

TrustSpot – Nutzerbewertungen

Zeigt 5 von 5 Nutzerbewertungen

Gesamt
4.2/5
Benutzerfreundlichkeit
4.4/5
Kundenservice
3.4/5
Funktionen
4.2/5
Preis-Leistungs-Verhältnis
4/5
Veronica D.
Manager
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 10.12.2019

"Trustspot does a great job at collecting reviews"

Kommentare: My experience with them was good except for the structured data issues, but if you have a small store with simple products, and you are not worried about the structured data, this app might work great for you.

Vorteile: It is easy to use, it has a very friendly interface. Setting it up to sync with BigCommerce was easy. Customer service is good. It is great at collecting reviews because it makes it easy for people to review their purchases directly from the email.

Nachteile: I had many issues with their structured data. This feature needs a lot of improvement. As much as they are good in collecting reviews, their structured data side is terrible and it was hard to communicate my concerns as I was never allowed to speak directly to the tech people, only through a customer representative that had no idea about structured data. When a local business object was created for each product and the errors on Google started to go up I decided to look for another company, unable to solve the issues with them.

Antwort des Softwareanbieters

von TrustSpot an 13.12.2019

Hi Veronica,

I wanted to thank you for using TrustSpot. We spoke on the phone for your demo, and I know Hannah spent a lot of time to ensure you were happy with the system.

I'm glad you were happy with our interface and that we helped collect a lot of great customer experiences for your business.

As a fellow business owner, I very much appreciate you for installing TrustSpot and trusting us to help you collect content. Since we last spoke, we've added dozens of new features into the system including our Loyalty & Referrals platform.

Regarding the cons, the structured data issue from my understanding was caused by duplicate rich snippet code already on your template - from another app outside of TrustSpot. Hannah did her very best to assist you and offer recommendations how to resolve. We even made custom changes to ensure it was working fine for you.

I hope you have a great holiday, and would love to earn your business in the future.

Thank you,
Ryan Haidinger

  • Quelle des Nutzers 
  • Bewertet am 10.12.2019
Verifizierter Rezensent
Senior Consultant - Technology Strategy & Architecture
Unternehmensberatung, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 16.7.2019

"Helps build trust in eCom"

Kommentare: Easy to setup. Various platform integrations. I with the TrustSpot name was more well known.

Vorteile: Helps establish trust with visitors. Can embed on your website and many templates are available for different pages and uses.

Nachteile: It appears they removed the free plan? I think the lowest rate is still too expensive for what is offered. They also need to do a better job of getting the TrustSpot name out their. If I had to guess, most people have not heard of TrustSpot before which may reduce the value of the badge. Another reason why I think the monthly rate is unjustified.

  • Quelle des Nutzers 
  • Bewertet am 16.7.2019
Jenna S.
Videographer
Medienproduktion, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    2/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 24.10.2018

"Perfect solution for our small business"

Vorteile: Solid platform with all the features you would expect (direct requests, mail after purchase, company reviews, widgets, etc). The price tag isn't absolutely ridiculous like the competition. Allows for editing the email template.

Nachteile: Customer service was difficult to deal with in getting BCC emails working properly with our shipping tool. In subsequent contact with CS, they just aren't very friendly and are quick to discard your issues.

  • Quelle des Nutzers 
  • Bewertet am 24.10.2018
Kevin W.
Marketer
Bekleidung & Mode, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    6/10
  • Quelle des Nutzers 
  • Bewertet am 5.10.2018

"Customer service leaves something to be desired"

Vorteile: The free tier is pretty good and provides enough functionality for us at the moment. Paid tiers aren't outrageous like their competition. Customer service has been less than friendly and not helpful when it comes to basic questions.

Nachteile: Customer service is rude with me and basic questions seem like an annoyance

  • Quelle des Nutzers 
  • Bewertet am 5.10.2018
Michael W.
Director of E-Commerce
Automotive, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 28.3.2019

"Awesome product and company"

Kommentare: Live chat support is quick to answer any questions. They did the install for me so that was easy... everything looks great on the site, the conversion increase benefits are massive and trackable. The ROI on user generated content is just insane... completely changed the growth trajectory of our business.

Vorteile: The system collects TONS of content. Product reviews, photos, videos, etc. It's automated and doesn't soak up my time... just delivers all on its own.

Nachteile: I wish there we're more widget layout options.

Antwort des Softwareanbieters

von TrustSpot an 4.6.2019

Thank you for the great review!

I'm glad that TrustSpot is working well for you, and you're able to capture amazing UGC experiences of your customers.

Please let us know if you have any questions on new features or integrations.

Thank you,
Ryan Haidinger
CEO, TrustSpot

  • Quelle des Nutzers 
  • Bewertet am 28.3.2019