SmartrMail

"Excellent Product, Even better Service."

Vorteile: The product is excellent, and full of hidden gems as you get to know it more. The customer service is top shelf.

Nachteile: There is a learning curve to be able to unlock the true power. Though, the excellent service makes this pretty easy to navigate.

"Fantastic product for our business"

Kommentare: Our overall experience has been great. We have better insight as to who is viewing our emails, the links they click on from our email to access our website and the sales we generate from the emails we send out.

Vorteile: Very easy to use. I am able to create newsletters within 10 minutes (compared to approx. 45 mins on the previous software we used).
The reports provide good insight as to how successful each marketing campaign has been.

Nachteile: The cost can be prohibitive for small businesses but it is still cheaper than some of the competitors.

"SmartrMail Review"

Kommentare: We are able to stay in contact with customers through email and have created some beautiful campaigns which SmartrMail has helped us send. The customer service is always helpful and if you have any hiccups or challenges, they will help you through to find a solution.

Vorteile: Designing our own emails in InDesign, it is easy to then import GIFs and images into the emails for our weekly newsletter. For weekly emails, the system is intuitive and easy to use.
With the assistance of the team from Smartrmail, we've been able to create a range of automated campaigns to target customers and upsell other products.
The customer service team is great and reply to help requests very promptly.

Nachteile: Setting up automated campaigns and creating audiences with certain rules can be rather complex and easy to make errors, so it is essential you work with the Smartrmail team on this.

"Cheaper than Mailchimp with practical functionality."

Kommentare: Great customer service and help when needed.

Vorteile: We use Smartrmail with out Shopify store and really enjoy it. Pulled our email list out of mailchimp over 6 months ago as it was just getting too expensive. Smartrmail has all the functionality I need without being overly complicated.
Just realised it does 2 way sync with Shopify so if a subscriber purchased once, but more than 2 years ago, and then makes a new purchase in our Shopify store, they'll be labelled as " Repeat customer" since there will be 2 orders in this subscribers' profile in your Shopify store.
This is great so that customers repeat business is recognised.
Thank you Smartrmail.

Nachteile: Nothing major just took a little bit of getting used to the autosave as I was used to saving everything I did manually in mailchimp. Not a software problem, just a person problem ;-P

"SmartrMail the smart way to reach out for return customers"

Kommentare: All my questions were answered promptly and someone took the time to go through how do things as well as set up a an automation that was ready to use straight away, and that I could copy from when I wanted to create new ones too. I was really worried that support would fall away as soon as my trial ended but support is continuous and communication is top notch. I cannot speak highly enough of the people that have helped me. I am a small business that runs everything by myself so my time is very valuable. I spend a bit of time to set things up and SmartrMail puts things in motions at the set date. I do last minute checks to ensure the content is still the message I want sent. Staff are happy to send links and other relevant information relating to marketing strategies so I can learn as I go. I really doesn't get simpler than that for a business owner like me.

Vorteile: I love many things about SmartrMail. It's versatile and functionality is awesome. The integration into NETO was simple and I got the assistance I needed to help me fix a minor glitch. I love SmartrMails ability to select relevant items to suggest to my customers based on what they have purchased and the many other facets that come into play that are way above my comprehension. I don't need to be a marketing guru!

Nachteile: Aww maybe the price but don't we all want everything for less? The price is still fair but I wouldn't support it if it was much more.