Wer nutzt diese Software?

Our target market is senior care communities in North America that would like an all-in-one digital solution to problems related to communication, efficiency, client satisfaction and more.

Durchschnittliche Bewertung

17 Bewertungen
  • Gesamt 4.4 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.4 / 5
  • Preis-Leistungs-Verhältnis 4.4 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • InTouchLink
  • http://www1.intouchlink.com/
  • Gegründet 2008

Über InTouchLink

The premier platform for resident engagement and family satisfaction. Our all-encompassing platform was built on the premise that everyone deserves to be connected. Streamline Operations. Promote Communication. Increase Satisfaction. A powerful, but incredibly easy-to-use system with a Content Management Centre, Resident and Family Member Portal, Learning Centre, Service Request Manager and much more.

InTouchLink Funktionen

  • Abrechnung & Rechnungsstellung
  • Arbeitsauftragsverwaltung
  • Lebensmittel- / Ernährungs-Management
  • Marketing- / Lead-Management
  • Medikamenten-Nachverfolgung
  • Mitarbeiter-Management
  • Pflegeplanung
  • Störfallmanagement
  • Veranstaltungs-/Aktivitätsplanung
  • Zulassungsmanagement

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Die hilfreichsten Reviews für InTouchLink

Tendercare Living Centre

Bewertet am 1.2.2017
Safina J.
Resident Program Manager
Krankenhausversorgung & Gesundheitswesen, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Communication is key in any organization, including Long Term Care, where our customers include residents, their families, visitors and staff. To reach all those customers is a task in itself. InTouch Link has now made communication one step easier in getting our message across. Our predominantly Chinese home now has signage screens on each home area, displaying activities of the day, menus, weather, important messages, birthdays and more - all that the residents, families, visitors and staff can see in real time, in English AND in Chinese. We have received great feedback from residents who love to see their pictures pass by on the screens and residents who are made to feel extra special as a "Happy Birthday" wish appears on their special day. We are hoping, in the near future, to roll out the feature where families will have access to log in from their own personal devices to see what is happening in and around our home!

Vorteile: It is easy to update. It displays nicely and InTouch Link is so open to suggestions that we make and they make adjustments accordingly

Nachteile: Because we have to do everything in two different languages, it is a bit more time consuming at the end when it is time to print as we have to make adjustments for things to appear the way we would like them to. Also the fact that we can not edit directly on the Activity Calendars and have to keep going back and forth to make the adjustments. When we want to send calendars via email, we have to put them in a different format so that families can open them. I'm sure once families have access to the program, this problem will be eliminated.

A great addition to the lifestyle and services we offer here!

Bewertet am 28.1.2017
Laura C.
General Manager
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our in-house TV channel generated through InTouchLink is a great addition to the lifestyle and services we offer here at Hollandview Trail Retirement Residence. Our residents check our channel regularly to see what is on the menu for lunch and dinner in the dining rooms, what fun programs and events are coming up and to see the exciting bus trips that are happening this week, plus so much more!

Vorteile: Brings such value to our lifestyle enabling us to highlight and showcase everything that goes on here in our residence right up to the residents' suite televisions. Gives them access to up-to-date information. It's a great marketing tool when we are on tours with potential residents and their families as well. Is also a great platform to teach seniors how to use and navigate the computer and internet.

InTouch Link review

Bewertet am 24.1.2017
Jill B.
Administrator
Krankenhausversorgung & Gesundheitswesen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: InTouch has been a great addition to communication with our residents in our Assisted Living! Before meals and throughout the day, residents gather in the common area to listen to music of their generation and read the TV! Anytime I have contacted InTouch, the staff has been courteous and shown excellent customer service!

Vorteile: ease of use and availability of a plethora of programs

Nachteile: occasional issue with restarting program or music

User friendly and easily adaptable

Bewertet am 24.1.2017
Debbie K.
Administrative Clerk
Non-Profit-Organisation Management, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This software has been easy to use with little to no support required. If you are in need of help, they are a phone call away. Generally you get a service representative on the line or they call you within 24 hours. They are advanced in their thinking and have shown this in their product. There is always a way to adapt the program for individual use. If they do not have an answer right away, they research and get back to you within a timely manner.

Vorteile: It covers all the bases.

Nachteile: Font size and screen display is not great for lengthy messages or small TV's.

Easy and practical

Bewertet am 2.11.2017
Sheri C.
Long Term Care Office Lead
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Customer information delivered in a nice set up

Vorteile: Ease of use- its easy to teach and maintain, and customer support is nearly always available by email and quick to assist

Nachteile: Our equipment is getting old and showing some technical difficulties at times-the set up of the equipment can be difficult to access.

Lies weitere Bewertungen