Azuga Fleet

"Azuga Fleet Value"

Kommentare: Our relationship with Azuga has been positive from day ONE. When we have had an issue, they are handled it quickly and professionally. A superior company to work with - they make their customers feel valued (unlike others in the industry that require long terms contracts that automatically renew).

Vorteile: The product from Azuga is the most valuable on the market. Even though it is very reasonably priced, the features offered from Azuga are far more valuable than its price. We have used competitive products, but Azuga - by far - is the best value for the money. Cannot recommend a product of this type any higher.

Nachteile: nothing - we have had no issues with the product and no complaints. Customer service is outstanding.

"Good inexpensive tool to track fleet"

Vorteile: Azuga is an inexpensive solution that is easy to implement. Breadcrumb view allows us to track where our vehicles are currently, where they have been, and what turns were made in transit. We get lots of alerts on speeding and other activities which allow us to follow up with drivers. We also get alerts on check engine light and maintenance reminders.

Nachteile: I wish there were more options with geofences. For example, our fleet will regularly leave its branch office and return within an hour, and that's pretty normal. I would like to be able to send a geofence alert to admins when a vehicle is gone for more than 1 hour, but not send an alert every time it leaves the office during business hours. You can set an alert for vehicles that have been gone for too long, but in that case you are required turn on alerting every time it leaves. This results in a lot of alert noise which we don't need. Also, it would be nice to create time based custom alerts (e.g. vehicle ignition is turned on or leaves a geofence after hours). I also think the jobs interface could be improved more, for better dispatch and route optimization for drivers. e.g. Address Book and route plotting options through the web gui.

"Look Elsewhere, Contracts, Fees, Bad Software"

Kommentare: Only 4 months in I sent an email completely disappointed with service stating that I felt lied to by the sales team and that I would not recommend their services. We have left Azuga at the end of the 2 Year term due to non functioning software and now they are trying to stick us with a $900 cancellation bill for camera devices that we later added to try out. Keep in mind that the cameras had many issues as well. We will more than likely have to seek legal advice. They are not sending the shipping label, I feel that they are delaying this part of the cancelation process to charge us more money for unreturned devices, so we will return them ourselves with proof of receipt. Also they do not attach Terms of Service to the actual Contract that you sign, they have a web address on the "contract" to view the terms online... This could be EDITED at any time online, so be weary of this company.

Vorteile: I initially chose this software for the reports that were available, although reports that did not function properly. Watch out for the overpromising Sales Associates.

Nachteile: I do not recommend this company due to lack of daily functionality, inability to evaluate software issues and make corrections, and customer service or the lack of, and the stone age rationale of trapping customers in Long Term Contracts. If their software actually worked, they would not need a contract. Things did not start off well, as they messed up our start / billing dates, this was a kick off to many hours of dealing with inept customer service. Some of the many issues are Landmarks not showing on reports, inaccurate time readings between the Trips report and the Breadcrumb report, communication issues with customer service reps, excessive emails, failure of GPS network connection to devices (which they had no failsafe or idea).

"Extremely helpful tool if you have more than 1 vehicle"

Kommentare: We are extremely pleased with Azuga, and will continue to use them. The devices have paid for themselves in fuel savings and customer satisfaction.

Vorteile: -Know EXACTLY where your drivers are located.
-Get alerts if your drivers are speeding, or driving in an aggressive manner which uses more fuel.
-Manage vehicle idle time which wastes fuel
-Have the ability to tell the customer exactly where their delivery is when they call asking "where is my item"?

Nachteile: GPS device is not built very tough. In the event that you need to swap out the device for some reason, it's pretty easy to bend the pins inside, or if it gets dropped, it will shatter easily.
However, if this happens, Azuga will promptly get you a replacement (for a small shipping fee).

"AZUGA FLEET GPS TRACKING"

Kommentare: Review would be 5 stars and 10 out of 10 if ALL the units tracks ALL of the time.

Vorteile: Simple for people in the office to just open the site and see where our guys are.
I like how it tracks the odometer for maintenance records.

Nachteile: Many times a unit will not track. We pride ourselves on being on-time for our first appointments of the day but we cannot rely on AZUGA to be functioning properly on ALL unit ALL the time.