Azuga Fleet

Fleet tracking made easy and extendable

Kommentare: We have seen an increase in safe driving across the board, though to be fair it took some time to get a decent level of buy-in from our field employees. Culture isn’t something that tech can change but with enough effort and explaining the benefits that affect everyone (I.e. lower driving and maintenance costs mean more money to put towards raises, improving equipment, and other fun stuff, etc.) people will get on board eventually.

Vorteile:

Azuga Fleet makes it easy to track vehicles and keep tabs on the operators driving as well. It is easy to see if particular individuals are speeding, hard braking or accelerating, etc. While we don’t use it, they also have the ability to implement a rewards program to incentivize your drivers. One of the aspects that really sets Azuga apart however is the ability to access your data through an API. This means that we can pull all our safety related data into one reporting program. Super great company and I would highly recommend them to anyone!

Nachteile:

I guess if I was to nitpick, I would say that I would like a little more flexibility with the reporting/notification structure. It’s serviceable but does feel a bit clunky.

Great Product with tons of features

Kommentare: Overall, the tracking units work great and provide needed information for the business.

Vorteile:

The web page is easy to use and navigate. It's also easy to edit vehicle information as needed.

Nachteile:

The mobile phone app has issues when logging in. It seems to take a couple of minuets every time the app is opened to access the vehicle information. It also runs slowly even when connected to wi-fi. I have also noticed that the breadcrumb report sometimes does not match the correct location to the timestamps.

Great Software

Kommentare: Overall it is easy to use, easy to set up and works well. The integration with Aspire is nice because we can access some location info directly in Aspire. Customer support is difficult though.

Vorteile:

Easy to get set up and connected to Aspire

Nachteile:

Because we purchased through a third party (Aspire) we have to go through them for any support, we cannot get in touch with someone directly @ Azuga. We send emails, they never get answered. This causes delays in fixing issues and ordering new units. They need to get rid of the middle man.

So many better options out there.

Kommentare: All sales, no service. I'm confident that the positive reviews for this company are fake or first time tracking device users and simply don't know any better. Make your own decision about using their service, but I urge everyone to simply hang up on them when you get the cold call sales pitch.

Vorteile:

The sales pitch was spot on. [SENSITIVE CONTENT HIDDEN] said everything he needed to say to get us to leave GPS Insight after 3 years of great service. He offered everything we were already getting but also added in a maintenance tracking package, plus came in $8 per device cheaper. That money adds up quickly when you run a large fleet.

Nachteile:

You cannot create hierarchies for different types of vehicles throughout different markets or regions. If you want to filter for all of the vehicles in one market, you can't do it. If you want to filter for one type of vehicle across multiple markets, you can't do it. We were offered a 30 ping rate at standard pricing, it wasn't written in the contract so I assumed that was their standard ping rate; it is for Fleet Complete and many others. While installing and initializing the device, I found out that their standard ping rate is 2 minutes and it is an additional $2 per device, per month charge for 30 seconds. It took over 30 days and multiple emails and phone calls to get the 30 second ping rate and that was only after I told them I was canceling the service. I had the original sales call recorded and it's good I did because they tried the, "it's not in writing, so we don't know what was offered to you". It was only after I emailed them that I was canceling the service that they seemed to actually care and escalated my concern, prior to that it was always, "I let the propper team know and they are working on it". The contract stated that I had a 60 day trial period and could cancel during that time if I notified them of an issue and they failed to fix the problem within 14 days. As stated before, it was a month of them not fixing the problem and now they want to charge a $100 per device early termination fee. I will continue to fight this and will not be paying that fee.

Azuga tracking is great

Vorteile:

The software is easy to use, set up new vehicles, and monitor vehicle usages through live view and reports

Nachteile:

Getting everything set up takes a bit of time but once you have it rolling, there is not many issues.