Wer nutzt diese Software?

Growing field service teams and multi-location service companies in the handyman, repair, HVAC, mechanical service, cleaning, and pool service space.

Durchschnittliche Bewertung

110 Bewertungen
  • Gesamt 4 / 5
  • Benutzerfreundlichkeit 4 / 5
  • Kundenservice 4 / 5
  • Funktionen 4 / 5
  • Preis-Leistungs-Verhältnis 4 / 5

Produktdetails

  • Startpreis 24,50 $/Monat
  • Preisinformationen Starter: $49/mo    Professional: $199/mo    Premium: $599/mo
  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • ServiceBridge
  • https://www.servicebridge.com/
  • Gegründet 2013

Über ServiceBridge

ServiceBridge provides service-focused businesses and franchises with a powerful platform for field service management and franchise management. Work order management, detailed forms, route optimization and more to help your team execute in the field. Royalty reporting, real-time analytics, full location management for franchisors. Everything you need for your field service franchise to grow and succeed.

ServiceBridge Funktionen

  • Abrechnung & Rechnungsstellung
  • Angebote / Schätzungen
  • Arbeitsauftragsverwaltung
  • Elektronische Unterschrift
  • Inventarverwaltung
  • Kontakt-Datenbank
  • Kundendienst-Historie-Nachverfolgung
  • Mobiler Zugriff
  • Online Stempeluhr
  • Routing
  • Terminplanung
  • Versenden
  • Vertragsmanagement
  • Zahlungseinzug im Außendienst
  • Abrechnung & Rechnungsstellung
  • Angebote / Schätzungen
  • Arbeitsauftragsverwaltung
  • Elektronische Unterschrift
  • Inventarverwaltung
  • Mobile Zahlungen
  • Versandmanagement
  • Zahlungsabwicklung
  • Zeitverfolgung
  • Abrechnung & Rechnungsstellung
  • Angebote / Schätzungen
  • Arbeitsauftragsverwaltung
  • Chemical Management
  • Kundenmanagement
  • Mobiler Zugriff
  • Routing
  • Terminplanung

Alternative Produkte

Die hilfreichsten Reviews für ServiceBridge

Great CRM tools for services industries

Bewertet am 13.1.2017
Jennifer L.
Bau, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The over all functionality seems pretty smooth after acclimating and changing the required fields to be applicable. Also, some terminology is used differently but the staff is available and well informed when we need a review. Not to mention they are patient. We are still getting set up and used to the additional entry during the set up phase, (excel being out old method), still yet to use the field app. I think it would be fair to give an update review once we are using the software in the office and the field.
J.Lee

Vorteile: communication with field crews and tracking of job status. Uploads of property photos for future reference. There are things that seem like a hindrance to me right now but I can also see how they will be of benefit in the future. Such as, I am used to typing out an entire proposal that covers a lot of details to address on a property. Also, I have verbiage that is standard disclosure. Appears the disclosures will now be broken out of the actual proposal... it will be attached as a sep doc. Then, there are the details that are template-able to some degree. There is a section where I can upload templates and then alter the verbiage accordingly .. this will show up on the proposal. I am guessing that since we are all electronic and not paper, having several sheets / pages as part of the proposal is ok. We will see. All in all the ideas seem to be functional. We are entering vendors as well.

Nachteile: MY CPA does not use online Quickbooks so we are not venturing into the accounting area... yet. We may determine that it is an expense we will take on regardless. Just some terminology bumps that stump me up from figuring things out without a guided session... like, ... I use a lot of photos from google earth and zillow to obtain information about a property and to point things out to my crew. When I was exploring the software from the office I could not find where to upload my photos... then Russ showed me it is uploaded as a document... not a photo. There is quite a bit of set up; however, I a looking forward to the reward of a more auto pilot once that set up is complete.

Antwort des Softwareanbieters

von ServiceBridge an 17.1.2017

Hi Jennifer,

Great to hear that overall ServiceBridge is working well for you! We pride ourselves on the quality of support we provide - I'll pass your comments on to Russ.

We understand that implementing a new software program can be difficult. We really like your approach of tackling it during the slower periods of the year so that when it gets busy, your team is already familiar with the system and ready to go.

Our account executives are always here to help. In addition, you can visit our support website at https://support.servicebridge.com/hc/en-us for helpful articles, videos, and more. We even have a feature request board where you can tell us what features we should implement next.

We look forward to continuing to serve you and look forward to your thoughts and feedback as you become more acclimated with our software.

Thanks,

- ServiceBridge Team

Easy to use field software with a nice mobile app

Bewertet am 31.1.2017
Travis W.
Marketing Director
Bau, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Service bridge is easy to use and comes at a reasonable price. Custom reports, custom fields and other information is easy to add to make the software fit your process. Its great for service work orders.
There are only 2 reasons I can't rate the software 5 stars.
1) They frequently add new features (which is great) but don't enable them unless you send a request for a very specific feature. Most of their features are very intuitive and require no real training but there has been multiple times where I've talked to their customer support and heard "oh we just need to enable that on your account". Its also been very hard for to get a full list of features that can be enabled for some reason. I'm not sure why they don't just set all accounts for all features as a default like most other software companies.
2) The software has a very limited sales presentation capability. It has pictures with comments which are great but there isn't a way to offer a customer product/package options (like good, better, best) within a single work order or estimate. You can create multiple estimates for the same customer but it becomes confusing and difficult to present to a customer. They offer custom forms which are nice except reports can't be created from data entered into a custom form. For some strange reason its also not possible to cancel work orders than have been marked won, which can create confusion for our accounting and installation departments.

Vorteile: Custom fields are very easy to add, reports are very easy to generate, and the software is easy to use.

Nachteile: All features aren't enabled by default. Limited sales presentation features.

Antwort des Softwareanbieters

von ServiceBridge an 1.2.2017

Hi Travis - thanks for the great review! We appreciate the straightforward feedback. Regarding your concerns:

1) The reason we don't automatically enable new features across the board is because some functions are tailored to a specific industry; and try to personalize the software to the needs of each client.

That said - we can definitely see your concern in this area and will be discussing how we can improve feature roll out in the future so that some of the product updates become automatically enabled for you.

2) Good/Better/Best does make sense from a estimate standpoint, we can consider adding that to the roadmap (and finding a way to enable it faster for you). Your notes have been passed onto the product team to figure out how we can improve custom data in reports and work order management.

Overall, we're glad ServiceBridge is working for you, and look forward to continuing to improve so that we can earn 5 stars.

- The ServiceBridge Team

FORGET IT !!!!!! NO CUSTOMER SERVICE !!!!!!!!!!!!!! HORRIBLE !!!!!!!!!!!!!!DONT DO IT !!!!!

Bewertet am 3.5.2017
Susana R.
Founder and CEO
51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: great software!! well, the software itself is great, the people behind the software are not very helpful, they will be quick to jump at the chance to take your money but if you need something for them. expect to jump thru hoops. they are rude and slick out the mouth. my staff told me but I did not believe it ... until I had to experience it for myself.

Nachteile: Buyer beware... they do not care about you. if you have a problem you will be emailing back and forth with them there is not such thing as a phone number you can call and speak to someone, I was planning of moving from Service CEO to service bridge ... But the only thing they are is a bridge... there is no SERVICE FORGET IT!

Antwort des Softwareanbieters

von ServiceBridge an 25.7.2017

Susana,

We are disappointed to learn about your experience with ServiceBridge. We pride ourselves on not only making great tools for the field service industry, but supporting our customers as well.

We welcome you to contact us by sending an e-mail to support@servicebridge.com, where we will respond to your issue within 24 hours (most tickets are resolved within 4 hours during the day).

We require an e-mail for a support call in order to ensure any issues with the ServiceBridge platform are documented and resolved. We also use it as an accountability measure - so that you have proof of correspondence with our team, and documentation of the issue.

If necessary, we would be happy to schedule a phone call with you to resolve any remaining issues you may have with the system.

Again, we are sorry to hear about your experience, and would like to work with you to improve your experience going forward.

Regards,
ServiceBridge Team

A strong Back Bone.

Bewertet am 4.7.2016
Andrew B.
Director
Hausmeisterservice, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Servicebridge has come a long way over the years to the point now where it is a strong application in its own right. Servivicebridge reduces our technicians logistical management while aiding in accounting. International support however is almost non existent. The unfortunate removal of auto grouping of Workorders to invoices internationally has increased invoicing time substantially. It will be interesting to see the progress of the Public API. Alternate accounting system connectivity will be a major breakthrough.

Vorteile: Very stable application. Self explanatory and uses a similar GUI to its sister application (Quickbooks) making it easy to navigate between the two.
Marketing and quoting modules give you a real CRM platform while providing on site support through the mobile App.

Nachteile: Presently only works with Quickbooks. International support and offerings are noticablly second place to the US (understandably).

Antwort des Softwareanbieters

von ServiceBridge an 7.7.2016

Thank you for the feedback Andrew.

We have support in Europe now as well as the US and are looking to add coverage for Australia with our continued expansion there.

We can add methods to our API to support other accounting systems and plan to do so in the near future. Our two-way sync with Quickbooks Online is rather powerful and we want to make sure we duplicate this functionality with other products. In the meantime, we'll keep working with you to tune your invoicing procedures to get you back where you want to be.

extreemly intuitive and adaptable

Bewertet am 8.12.2018
Al G.
owner
Bau, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I love it. It was just what this franchise needed. I see how I have been loosing jobs because i was loosing leads. now with everything from lead to payment in one place it is much easier. Again as stated above the only downside is the Quivckbooks on line glitches.

Vorteile: It was very easy to learn for both myself and my techs. It is also the type of product that you can easily customize and there is enough room in the software to hack out some easy procedures that you might need. eg I needed a way to tell a tech to pick up materials and where to get them but that is not a customer and is really not in line with what they software was meant to do . Yet after a few chats with tech support we came up with an easy way to create a customer called Technician Assignment, then if I need them to do something I give that customer a job , say pick up sheet metal, it shows up on their phone just like a service job. The fact that the software gave me enough wiggle room to customize that with all the funtionality it already has was very impressive.

Nachteile: We are still having some issues with the interface with quickbooks although I am not sure if the problem is servicebridge or the franchise i belong too. When you have something like service bridge interfacing with quickbooks which is interfacing with your bank whichis interfacing with you banks on line and mobile options there is alot that can get mucky. If I was not in a franchise I would keep service bridge and quickbooks separate.

Antwort des Softwareanbieters

von ServiceBridge an 12.12.2018

Hi Al,

We're happy to hear ServiceBridge has been working well for your business. We're all about making life easy for service companies like yours - glad to hear our experience has been a smooth one.

We're sorry to hear you are having some problems with the QuickBooks sync. Our team is always looking to improve. We recommend visiting https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - this is our feature request board where you can submit new ideas for features and improvements.

Thank you for being a ServiceBridge customer - we look forward to continuing to work with you! 

Happy Holidays,

The ServiceBridge Team

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