Wer verwendet ServiceBridge?
Growing field service teams and multi-location service companies in the handyman, repair, HVAC, mechanical service, cleaning, and pool service space.
Was ist ServiceBridge?
ServiceBridge provides service-focused businesses and franchises with a powerful platform for field service management and franchise management. Work order management, detailed forms, route optimization and more to help your team execute in the field. Royalty reporting, real-time analytics, full location management for franchisors. Everything you need for your field service franchise to grow and succeed.
ServiceBridge – Details
ServiceBridge – Preisübersicht
ServiceBridge ist verfügbar ab 24,50 $/Monat. ServiceBridge bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für ServiceBridge findest du unten.
ServiceBridge – Nutzerbewertungen
Zeigt 5 von 112 Nutzerbewertungen
Bewertet am 10.12.2018
ServiceBridge For buisness
Kommentare: I was involved with the deployment of this service solution to our service network over the last few years. the ServiceBridge team has always been accommodating to our needs and straight forward when thing could not be done.
Great Support Structure.
Willingness to Help develop business solutions
Meets the needs for our entire Service Network
Nachteile: Web interface does not have a "log" for tracking who made changes.
Antwort des Softwareanbieters
von ServiceBridge an 12.12.2018
We're happy to hear ServiceBridge has been working well for your business. We pride ourselves on helping businesses develop solutions that work for them.
We hear you on the "log" - our product team is always looking for new features that can improve the experience for you and all of our users. We recommend visiting https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - this is our feature request board where you can submit new ideas for features.
Thank you for being a ServiceBridge customer and have a great holiday season!
The ServiceBridge Team
Bewertet am 31.1.2017
Easy to use field software with a nice mobile app
Service bridge is easy to use and comes at a reasonable price. Custom reports, custom fields and other information is easy to add to make the software fit your process. Its great for service work orders.
There are only 2 reasons I can't rate the software 5 stars.
1) They frequently add new features (which is great) but don't enable them unless you send a request for a very specific feature. Most of their features are very intuitive and require no real training but there has been multiple times where I've talked to their customer support and heard "oh we just need to enable that on your account". Its also been very hard for to get a full list of features that can be enabled for some reason. I'm not sure why they don't just set all accounts for all features as a default like most other software companies.
2) The software has a very limited sales presentation capability. It has pictures with comments which are great but there isn't a way to offer a customer product/package options (like good, better, best) within a single work order or estimate. You can create multiple estimates for the same customer but it becomes confusing and difficult to present to a customer. They offer custom forms which are nice except reports can't be created from data entered into a custom form. For some strange reason its also not possible to cancel work orders than have been marked won, which can create confusion for our accounting and installation departments.
Vorteile: Custom fields are very easy to add, reports are very easy to generate, and the software is easy to use.
Nachteile: All features aren't enabled by default. Limited sales presentation features.
Antwort des Softwareanbieters
von ServiceBridge an 1.2.2017
Hi Travis - thanks for the great review! We appreciate the straightforward feedback. Regarding your concerns:
1) The reason we don't automatically enable new features across the board is because some functions are tailored to a specific industry; and try to personalize the software to the needs of each client.
That said - we can definitely see your concern in this area and will be discussing how we can improve feature roll out in the future so that some of the product updates become automatically enabled for you.
2) Good/Better/Best does make sense from a estimate standpoint, we can consider adding that to the roadmap (and finding a way to enable it faster for you). Your notes have been passed onto the product team to figure out how we can improve custom data in reports and work order management.
Overall, we're glad ServiceBridge is working for you, and look forward to continuing to improve so that we can earn 5 stars.
- The ServiceBridge Team
Bewertet am 13.1.2017
Great CRM tools for services industries
The over all functionality seems pretty smooth after acclimating and changing the required fields to be applicable. Also, some terminology is used differently but the staff is available and well informed when we need a review. Not to mention they are patient. We are still getting set up and used to the additional entry during the set up phase, (excel being out old method), still yet to use the field app. I think it would be fair to give an update review once we are using the software in the office and the field.
Vorteile: communication with field crews and tracking of job status. Uploads of property photos for future reference. There are things that seem like a hindrance to me right now but I can also see how they will be of benefit in the future. Such as, I am used to typing out an entire proposal that covers a lot of details to address on a property. Also, I have verbiage that is standard disclosure. Appears the disclosures will now be broken out of the actual proposal... it will be attached as a sep doc. Then, there are the details that are template-able to some degree. There is a section where I can upload templates and then alter the verbiage accordingly .. this will show up on the proposal. I am guessing that since we are all electronic and not paper, having several sheets / pages as part of the proposal is ok. We will see. All in all the ideas seem to be functional. We are entering vendors as well.
Nachteile: MY CPA does not use online Quickbooks so we are not venturing into the accounting area... yet. We may determine that it is an expense we will take on regardless. Just some terminology bumps that stump me up from figuring things out without a guided session... like, ... I use a lot of photos from google earth and zillow to obtain information about a property and to point things out to my crew. When I was exploring the software from the office I could not find where to upload my photos... then Russ showed me it is uploaded as a document... not a photo. There is quite a bit of set up; however, I a looking forward to the reward of a more auto pilot once that set up is complete.
Antwort des Softwareanbieters
von ServiceBridge an 17.1.2017
Great to hear that overall ServiceBridge is working well for you! We pride ourselves on the quality of support we provide - I'll pass your comments on to Russ.
We understand that implementing a new software program can be difficult. We really like your approach of tackling it during the slower periods of the year so that when it gets busy, your team is already familiar with the system and ready to go.
Our account executives are always here to help. In addition, you can visit our support website at https://support.servicebridge.com/hc/en-us for helpful articles, videos, and more. We even have a feature request board where you can tell us what features we should implement next.
We look forward to continuing to serve you and look forward to your thoughts and feedback as you become more acclimated with our software.
- ServiceBridge Team
Bewertet am 26.11.2019
Excellent management tool for service companies
Kommentare: Very good scheduling and estimating/billing. Good service and support. Excellent overall value especially if using mobile apps.
Vorteile: The software is easy to use and implementation time is short..especially if migrating from Service CEO. Mobile app is excellent.
Nachteile: The ability to modify forms is somewhat limited.
Bewertet am 20.12.2018
Kommentare: ServiceBridge is a disappointment. It makes my life harder, not easier. It has cost us far more money, not less. It takes more time to do virtually every task. Customer service has failed to respond effectively to the issues we all have been having, so we just figure out work-arounds and learn to live with this mess.
Being able to attach pictures and documents to the customer work order has been helpful.
Being able to use an in-the-field app on my employee's devices is great.
I have learned to like the Calendar feature for scheduling, but it has glitches when doing searches. For example, it doesn't understand how to do a date range. Frustrating waste of time.
We are a franchise, so this decision was made for us. Service Bridge has been a HUGE disappointment and makes every day harder. The desktop version is buggy, clunky, and doesn't do what I need it to do to run the business with accuracy and efficiency.
It takes many steps to accomplish what I used to do in one click. The search tool is incomplete and sometimes nonsensical. For example if you search a last name, it will show you some of your customers with that name, but not all of them. Unless you remember the first name, too, you can't find your customer that way.
Even the calendar tool doesn't work right.
It does not update in real time and issuing a refund is apparently simply an impossibility. The use of QuickBooks Online as it's accounting interface has been disastrous. Our bookkeeping costs have more than tripled because it takes so much longer to reconcile. The company has been very slow to fix problems or simply ignores us when we notify them of problems. They tout all kinds of improvements and additions, but none of them have been anything helpful or beneficial to our company and the improvements we've asked for don't happen. Though customer service is better now, it was AWFUL at the beginning. Now at least they are nicer when they tell us either there IS no problem (which we know is false), or that they can't recreate it so they can't fix it.
There are other programs out there that can do this better.