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Was ist RenewityRMA?
Retouren- (RMA-) und Servicemanagement für Fertigungsunternehmen mit Garantie- und Seriennummernüberprüfung, Schadenmanagement, Tickets und einem kostenlosen Kundenportal. Interne Reparaturteams bei Fertigungsunternehmen verwenden RenewityRMA, um RMAs und Reparaturen sowie Serviceanfragen zu verwalten und zu verfolgen. Mit RenewityRMA kann das Serviceteam seine spezifischen Retouren- und Serviceverwaltungsprozesse ohne Programmierung selbst definieren und schnell implementieren. RenewityRMA ist ein komplettes Online-Portal für Produktwartung.
Wer verwendet RenewityRMA?
Serviceteams in kleinen und mittleren Fertigungsunternehmen, die Produkte herstellen, die für ihre Nutzer von entscheidender Bedeutung sind und zwecks Wartung/Reparatur zurückgesendet werden und die ihren Retourenmanagementprozess definieren und automatisieren möchten.
Wo kann RenewityRMA bereitgestellt werden?
Über den Anbieter
- Renewity Systems
- Ansässig in Kanata, Kanada
- 2005 gegründet
Support für RenewityRMA
- Telefon-Support
- Chat
Sprachen
Englisch
RenewityRMA Kosten
Startpreis:
- Keine kostenlose Testversion
- Keine Gratisversion
RenewityRMA bietet keine Gratisversion und keine kostenlose Testversion. Die kostenpflichtige Version von RenewityRMA ist ab 69,00 $/Monat verfügbar.
Über den Anbieter
- Renewity Systems
- Ansässig in Kanata, Kanada
- 2005 gegründet
Support für RenewityRMA
- Telefon-Support
- Chat
Sprachen
Englisch
RenewityRMA – Videos und Bilder
RenewityRMA Funktionen
Alternativen für RenewityRMA
Bewertungen über RenewityRMA
Service Flexibility
Kommentare: My company was able to create several custom processes for several different service and manufacturing facilities. Each facility had unique process flows with the ability to either have full visibility into all processes or tailored visibility for each process and service organization . RenewityRMA allowed us to configure the software to match our current processes instead of making our process fit into something that couldn't be changed.
Vorteile:
Creating my first RMA process was straight forward and the learning curve was minimal. The software allowed us to operate a 24/7 Service organization without adding service personnel. Our customers loved that they were able to use the WEB Portal to create an RMA request at any time of the day no matter where they were located in the world.
Nachteile:
We really didn't experience any cons related to this software. We were very early adopters of this software but even the early releases were feature rich and relatively problem free.
Fast Forward your RMA Process
Kommentare: We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure. RenewityRMA propelled us so far forward that it is hard to believe where we were before. We did a lot of research into available systems, and I thought it ironic that RenewityRMA had the best feature set, and at a fraction of the cost of other systems. Best decision we could have made.
Vorteile:
RenewityRMA is a highly customizable product that puts all of the power of the system in your control. It isn't a canned product that you buy and then try to fit into, it is formed around your process, and then you have the keys to tweak and adjust as you see fit.
Nachteile:
I don't think that there is anything that I didn't like about the program, there are enhancements that could be made, and the folks at RenewityRMA are more than happy to accommodate requests, and have always given us great support.
Great Product for the Money
Kommentare: Renewity allows us to have a customer facing program to track every device coming in for repair. We send quotes, updates and other communication through the program and that allows us to keep everything together for every device. The program is configurable for our needs and the price is great!
Vorteile:
This software allows us to have a customer facing RMA portal. We designed it to be specific to our company and our products. It allows us to have the work flow we want. This program is the lifeblood of our service business. The support team is great and I honestly cannot recall any issues of downtime because of their servers or software.
Nachteile:
The initial set up of this program is not intuitive and they do not have a lot of instructions avaialble to help a user figure it out. There are a few features we would like that we are not able to utilize due to our setup, and changes to our set up cause reporting to go haywire.
Renewity Review
Kommentare: I am the Frontlines Admin, and I work with Renewity allot. They call or email me right back, we will have conference calls to teach me about the software. They are always there when I need them.
Vorteile:
We use it for our device history record, its extremely helpful to us, for all our reporting, history of our returns and repairs. This is our only history record we us. It is very organized and easy to use.
Nachteile:
Any issues I have had with frontlines, Renewity will make program changes for me, so I have no complaints
Renewity software used to treat tickets and RMA
Kommentare:
We are using Renewity since 2013. Our experience using the software is very good. We use it to document and treat all our complaints and requests for information. the software allows us to gather all the information needed by the company to resolve the issues that the clients have with the equipment and answer all the requests for information.
We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part.
Vorteile:
It is possible to treat tickets and RMA with one system. Customers can organize the information according to their needs. No problems to access the cloud system in 5 years of use. Customer service answers are fast.
Nachteile:
There are no predesigned reports and graphics to assist managers and users of the system There is no graphics regarding KPI that allow to benchmark When custom modifications are requested the process may be improved.
