Wer nutzt diese Software?
Sales Team, Customer Service, Anyone responsible for responding to online leads.
Durchschnittliche Bewertung
7 Bewertungen- Gesamt 4.7 / 5
- Benutzerfreundlichkeit 4.6 / 5
- Kundenservice 4.9 / 5
- Funktionen 4.7 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
Produktdetails
- Startpreis 5,00 $/Monat
- Preisinformationen 14 Day Free Trial. Pricing starts at $29 p/m. Volume discounts apply.
- Kostenlose Version Nein
- Kostenlose Testversion Ja
-
Einsatz
Cloud, SaaS, Web
-
Training
Live Online
Webinare
Dokumentation
-
Kundenbetreuung
24/7 (Live Vertreter)
Angaben zum Hersteller
- Time To Reply
- https://www.timetoreply.com/
- Gegründet 2013
Über Time To Reply
Enterprise Email Analytics & Email Response Time Tracking.
THE TIMETOREPLY DASHBOARD TELLS YOU how long your staff took to reply to an email inquiry and how well they performed with each email. Youll get to see how many emails each agent received, replied to and how long it took them to respond to each one. These metrics alone empower you to adapt your approach and increase contact rates, boost sales and enhance levels of customer satisfaction.
Time To Reply Funktionen
- Datenwiederherstellung
- E-Mail-Archivierung
- E-Mail-Überwachung
- Gemeinsamer Posteingang
- Reaktions-Management
- Routing
- Spam-Blockierung
- Unterschriften-Management
- Warteschlangen-Manager
- Whitelist / Blacklist
- A/B-Tests
- Ereignisbasierte Benachrichtigungen
- Kampagnenmanagement
- Segmentierung der Audienz
- Standortverfolgung
- Team-Management
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Die hilfreichsten Reviews für Time To Reply
PBS Systems
Bewertet am 6.3.2019
Jennifer S.
Kommentare: Fantastic. This software has offered us the opportunity to ensure our clients are getting the customer service we promise!
Vorteile: Set-up and execution are super easy. Platform is user friendly, which helps so I am not training Managers on how to use.
Nachteile: Having to re-authenticate accounts, and not knowing when they need to be re-authenticated, so I am checking daily to make sure they are online.
Great software but comes with a price
Bewertet am 4.3.2019
J L.
Vorteile: It's functionality and ability to drill down into data without being overly complicated and still relatively easy to use.
Nachteile: The time taken to upload the emails for each person and the authentication process can be a bit slow. However, both of these are basically one-off problems.
Antwort des Softwareanbieters
von Time To Reply an 8.3.2019
Hi Jasper
Thank you for your review. We really appreciate it and we'll continue to improve the service to ensure that the ROI is worth it for the price.
I'd be happy to offer you a 20% coupon if that would mean the difference of you becoming a customer?
Regards
Dane
Great email tracking and analytics tool for increased productivity
Bewertet am 1.3.2019
Britta J.
Vorteile:
Increased productivity and sales conversions
Overveiw of full organization interactions
domain level reporting was amazing for our top 10 customers
SLA management and reporting
Great reports, simple to use
Nachteile: Could not set agent specific shift hours
Antwort des Softwareanbieters
von Time To Reply an 6.3.2019
Thank you for your review, we're glad you are enjoying our product.
Good for Managing Team Responses
Bewertet am 15.8.2019
Michael B.
Vorteile: I like that it easily broke down email response performance and had the ability to quickly filter and view teams/individual performance.
Nachteile: I had a lot of trouble getting the set up done, but I'm not sure if that is because i was only doing a free trial.
Antwort des Softwareanbieters
von Time To Reply an 19.8.2019
Thanks Michael. We are working to improve the onboarding process so that new customers can get setup quicker in future!
Thanks for the review!
Perfect programme
Bewertet am 6.3.2019
Jochem C.
Kommentare: we have used it for some time now. the data is always very clear and easy to understand.
Vorteile:
-clear data
-easy to use
- improvement in sales
-low cost
Nachteile: I really can not think of any negative point.