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timetoreply
Was ist timetoreply?
timetoreply ist eine E-Mail-Antwort- und Analysesoftware, mit der Unternehmen Volumina und Antwortzeiten von Transaktions-E-Mails visualisieren, verwalten und verfolgen können. Mit Dashboards und Berichterstattungsfunktionen kannst du E-Mails nach Relevanz anzeigen und die Antworten, die dir wichtig sind priorisieren, um wichtige Kunden zufriedenzustellen. Lege Ziele für die Antwortzeit fest, setze SLA-Benachrichtigungen fest und schließe Gespräche ab. timetoreply funktioniert in allen E-Mail-Clients. Verfolge gemeinsam genutzte und individuelle Postfächer.
Wer verwendet timetoreply?
Vertriebsteam, Kundenservice, jeder, der für die Beantwortung von Online-Leads verantwortlich ist.
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Bewertungen über timetoreply
In Depth Look
Kommentare: Very good experience overall.
Vorteile:
Ability to see trends with user response times.
Nachteile:
No outlook integration to mark certain emails as do not track.
Antwort von Time To Reply
vor 4 Jahren
Hi there, Thanks for the great rating! While we do not offer a 'do not track' option, as a result of how our system works, the account-level Filters may be useful to you in excluding emails from your reporting that may skew your performance data. As always, our support team is on standby via email and live chat to answer any questions. Best, Team timetoreply
In Betracht gezogene Alternativen:
A niche product that could be widely used
Kommentare: Early on I got the impression that this software was in its early stages, however the company handled all critiques and answered many of our requests very quickly. The trial period was excellent, allowing us to vet the software before purchase. The price is right for our organization, and their support (one of my most important considerations when choosing a vendor) is the gold standard of responsiveness, knowledge of their software, and friendliness.
Vorteile:
This product works as advertised and allows us to see how quickly our various customer facing groups respond to requests made of them. Honestly, a feature that should be baked right in to our email provider, but sadly is not. The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can. A true testament to the power of cloud offerings. License model is based on data ingest (monitored mail accounts) not number of readers. This allows us to give all team members access that need it, to reports on shared accounts without driving up the cost. The visual presentation / dashboarding is nice.
Nachteile:
We uncovered a few security issues early on with the software, all of which were patched within a week of our bringing it to TTR's attention. The interface is not as intuitive as it could be, nor is the company setup. Some features are missing like per-mailbox "open hours" which can as of now only be set at the company level, and static dashboarding for our bill-board type displays in our call center.
Antwort von Time To Reply
vor 4 Jahren
Hi Daniel, Thanks for the detailed review. We love all of this constructive feedback. Please keep it coming! We're happy to say that one of the changes we've made since your review is implementing business hours and timezone settings on a 'per mailbox' basis, so that teams working in different timezones always have accurate reporting. Best, Team timetoreply
In Betracht gezogene Alternativen:
timetoreply Review
Vorteile:
Report are good, great to navigate and we'll laid out
Nachteile:
Need to differentiate between roles more
Antwort von Time To Reply
vor 4 Jahren
Hi John, Thanks for the review. Great to hear that you like the layout and the reporting. We're curious to learn more about the role differentiation you mentioned. Please feel free to get in touch with us via live chat on our site to tell us more. Best, Team timetoreply
Provides tremendous insight
Kommentare: We've been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. The software has been incredibly valuable to our organization.
Vorteile:
We were struggling to fully understand the requests coming from our partners and customers. We had an idea but if we could better understand when partners reached out, how they reached out, and how quickly we responded we could drive increased satisfaction. This software helped us to answer all of those questions. It also gave us the ability to see trends for our highest value partners.
Nachteile:
It's very standalone. I wish that I had the ability to better integrate with other reports.
Antwort von Time To Reply
vor 4 Jahren
Hi Bryce, Thanks for the great review! We're happy to hear that our solutions have helped answer those important questions. Please feel free to share our API documentation with your team. It'll allow you to connect timetoreply to other reporting tools like PowerBI. The documentation is available by navigating to Tools > API. Best, Team timetoreply
In Betracht gezogene Alternativen:
Email Reporting that Works
Kommentare: I enjoy the simplicity of the product and how quickly I was able to configure and deploy for my team. In addition, the Support team has been great about addressing any issues that have arisen.
Vorteile:
The fact that I can setup filters that identify email volume and interactions from specific clients.
Nachteile:
The reporting functionality limits the date range of data that you can analyze at one time. Since I do annual reporting, I have to combine data outside of TTR for those lengthy reports.
Antwort von Time To Reply
vor 5 Jahren
Hey Paul Thanks for the review. We'll raise the date range comment to our product team and see if we can help out there to save you having to collate data for your reporting period. Best, Dane
