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seit 15 Jahren bei der Softwareauswahl

Was ist timetoreply?

timetoreply ist eine E-Mail-Antwort- und Analysesoftware, mit der Unternehmen Volumina und Antwortzeiten von Transaktions-E-Mails visualisieren, verwalten und verfolgen können. Mit Dashboards und Berichterstattungsfunktionen kannst du E-Mails nach Relevanz anzeigen und die Antworten, die dir wichtig sind priorisieren, um wichtige Kunden zufriedenzustellen. Lege Ziele für die Antwortzeit fest, setze SLA-Benachrichtigungen fest und schließe Gespräche ab. timetoreply funktioniert in allen E-Mail-Clients. Verfolge gemeinsam genutzte und individuelle Postfächer.

Wer verwendet timetoreply?

Vertriebsteam, Kundenservice, jeder, der für die Beantwortung von Online-Leads verantwortlich ist.

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Du bist nicht sicher, ob timetoreply das Richtige ist? Mit einer beliebten Alternative vergleichen

timetoreply

timetoreply

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4,5 (263)
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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über timetoreply

Durchschnittliche Bewertung

Gesamt
4,5
Benutzerfreundlichkeit
4,4
Kundenservice
4,6
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,4

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
45%
4
55%
Alex
Project Manager Lead in USA
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Time to Review

5,0 vor 4 Jahren

Kommentare: We wanted the confidence that a data-driven approach can provide to assess and coach our client-facing team members' communication habits.

Vorteile:

It offers the privacy that individual users need/appreciate while still giving insight into communication performance for both internal and external clients.

Nachteile:

I'm not sure that we have a Con to speak to as of yet (we are still relatively new to using it).

Antwort von Time To Reply

vor 4 Jahren

Hi Alex Thank you for the review. Let us know if you think of anything we can add to the product to make your life easier and give you more insights. Best, Dane

Daniel
IT in USA
Maschinerie, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A niche product that could be widely used

4,0 vor 4 Jahren

Kommentare: Early on I got the impression that this software was in its early stages, however the company handled all critiques and answered many of our requests very quickly. The trial period was excellent, allowing us to vet the software before purchase. The price is right for our organization, and their support (one of my most important considerations when choosing a vendor) is the gold standard of responsiveness, knowledge of their software, and friendliness.

Vorteile:

This product works as advertised and allows us to see how quickly our various customer facing groups respond to requests made of them. Honestly, a feature that should be baked right in to our email provider, but sadly is not. The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can. A true testament to the power of cloud offerings. License model is based on data ingest (monitored mail accounts) not number of readers. This allows us to give all team members access that need it, to reports on shared accounts without driving up the cost. The visual presentation / dashboarding is nice.

Nachteile:

We uncovered a few security issues early on with the software, all of which were patched within a week of our bringing it to TTR's attention. The interface is not as intuitive as it could be, nor is the company setup. Some features are missing like per-mailbox "open hours" which can as of now only be set at the company level, and static dashboarding for our bill-board type displays in our call center.

Antwort von Time To Reply

vor 3 Jahren

Hi Daniel, Thanks for the detailed review. We love all of this constructive feedback. Please keep it coming! We're happy to say that one of the changes we've made since your review is implementing business hours and timezone settings on a 'per mailbox' basis, so that teams working in different timezones always have accurate reporting. Best, Team timetoreply

John
Director in Irland
Buchhaltung, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

timetoreply Review

4,0 vor 3 Jahren

Vorteile:

Report are good, great to navigate and we'll laid out

Nachteile:

Need to differentiate between roles more

Antwort von Time To Reply

vor 3 Jahren

Hi John, Thanks for the review. Great to hear that you like the layout and the reporting. We're curious to learn more about the role differentiation you mentioned. Please feel free to get in touch with us via live chat on our site to tell us more. Best, Team timetoreply

Aaron
Vice President in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great CSR response tracking

5,0 vor 3 Monaten

Vorteile:

It was easy to view our whole team's productivity at a glance. It also has way more data points then we needed and can get very specific into metrics and KPI's you are looking for.

Nachteile:

It can be tedious to set up spam filters. Once they are set they work well to filter out data that isn't relevant. But the initial setup can be time consuming if you get a lot of spam or want certain emails taken out.

Bryce
SVP Operations in USA
Telekommunikation, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Provides tremendous insight

4,0 vor 3 Jahren

Kommentare: We've been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. The software has been incredibly valuable to our organization.

Vorteile:

We were struggling to fully understand the requests coming from our partners and customers. We had an idea but if we could better understand when partners reached out, how they reached out, and how quickly we responded we could drive increased satisfaction. This software helped us to answer all of those questions. It also gave us the ability to see trends for our highest value partners.

Nachteile:

It's very standalone. I wish that I had the ability to better integrate with other reports.

Antwort von Time To Reply

vor 3 Jahren

Hi Bryce, Thanks for the great review! We're happy to hear that our solutions have helped answer those important questions. Please feel free to share our API documentation with your team. It'll allow you to connect timetoreply to other reporting tools like PowerBI. The documentation is available by navigating to Tools > API. Best, Team timetoreply