--- description: Detaillierte Informationen über timetoreply zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: timetoreply Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [E-Mail-Programme](/directory/30553/email-management/software) > [timetoreply](/software/153065/time-to-reply) # timetoreply Canonical: https://www.capterra.com.de/software/153065/time-to-reply Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/153065/time-to-reply?page=2) > Überwachung und Analyse von E-Mail-Antwortzeiten. Funktioniert über alle E-Mail-Clients hinweg. Für Vertriebs-, Key Account Management- und Kundenbetreuungsteams > > Bewertung: **4.5/5** von 42 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet timetoreply? Vertriebsteam, Kundenservice, jeder, der für die Beantwortung von Online-Leads verantwortlich ist. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 42 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Time To Reply - **Region**: Leatherhead, UK - **Gegründet**: 2013 ## Gewerblicher Kontext - **Startpreis**: 29,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (On-Premise) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Afghanistan, Albanien, Amerikanische Jungferninseln, Andorra, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien, Belize, Bermuda, Bhutan und 132 weitere ## Funktionen - Alarmfunktion / Benachrichtigungen - Gemeinsamer Posteingang - Kontaktmanagement - Third-Party Integrations - Werkzeuge zur Zusammenarbeit ## Integrationen (8 insgesamt) - ActiveCampaign - Constant Contact - Gmail - Google Workspace - HubSpot CRM - Maropost - Microsoft Outlook - Zapier ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support ## Category - [E-Mail-Programme](https://www.capterra.com.de/directory/30553/email-management/software) ## Alternativen 1. [Gmail](https://www.capterra.com.de/software/202338/gmail) — 4.8/5 (13331 reviews) 2. [Google Workspace](https://www.capterra.com.de/software/168389/google-workspace) — 4.7/5 (17487 reviews) 3. [Microsoft Outlook](https://www.capterra.com.de/software/1010311/microsoft-outlook) — 4.5/5 (2426 reviews) 4. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1754 reviews) 5. [monday.com](https://www.capterra.com.de/software/147657/monday-com) — 4.6/5 (5727 reviews) ## Nutzerbewertungen ### "In Depth Look" — 5.0/5 > **Verifizierter Rezensent** | *9. Februar 2021* | Bau | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Ability to see trends with user response times. > > **Nachteile**: No outlook integration to mark certain emails as do not track. > > Very good experience overall. ----- ### "A niche product that could be widely used" — 4.0/5 > **Daniel** | *18. Februar 2020* | Maschinerie | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: This product works as advertised and allows us to see how quickly our various customer facing groups respond to requests made of them. Honestly, a feature that should be baked right in to our email provider, but sadly is not. The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can. A true testament to the power of cloud offerings. License model is based on data ingest (monitored mail accounts) not number of readers. This allows us to give all team members access that need it, to reports on shared accounts without driving up the cost. The visual presentation / dashboarding is nice. > > **Nachteile**: We uncovered a few security issues early on with the software, all of which were patched within a week of our bringing it to TTR's attention. The interface is not as intuitive as it could be, nor is the company setup. Some features are missing like per-mailbox "open hours" which can as of now only be set at the company level, and static dashboarding for our bill-board type displays in our call center. > > Early on I got the impression that this software was in its early stages, however the company handled all critiques and answered many of our requests very quickly. The trial period was excellent, allowing us to vet the software before purchase. The price is right for our organization, and their support (one of my most important considerations when choosing a vendor) is the gold standard of responsiveness, knowledge of their software, and friendliness. ----- ### "timetoreply Review" — 4.0/5 > **John** | *9. Februar 2021* | Buchhaltung | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: Report are good, great to navigate and we'll laid out > > **Nachteile**: Need to differentiate between roles more ----- ### "Provides tremendous insight" — 4.0/5 > **Bryce** | *4. Februar 2021* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We were struggling to fully understand the requests coming from our partners and customers. We had an idea but if we could better understand when partners reached out, how they reached out, and how quickly we responded we could drive increased satisfaction. This software helped us to answer all of those questions. It also gave us the ability to see trends for our highest value partners. > > **Nachteile**: It's very standalone. I wish that I had the ability to better integrate with other reports. > > We've been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. The software has been incredibly valuable to our organization. ----- ### "Email Reporting that Works" — 4.0/5 > **Paul** | *3. Februar 2020* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The fact that I can setup filters that identify email volume and interactions from specific clients. > > **Nachteile**: The reporting functionality limits the date range of data that you can analyze at one time. Since I do annual reporting, I have to combine data outside of TTR for those lengthy reports. > > I enjoy the simplicity of the product and how quickly I was able to configure and deploy for my team. In addition, the Support team has been great about addressing any issues that have arisen. ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/153065/time-to-reply?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/153065/time-to-reply) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten