--- description: Detaillierte Informationen über Birdeye zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [AI Content Creation Platforms](/directory/34829/ai-content-generation-platforms/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.com.de/software/152997/birdeye Seite: 1 / 30\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/152997/birdeye?page=2) > Eine umfassende Kundenerfahrungsplattform, um durch Bewertungen gefunden zu werden, via Textnachrichten ausgewählt zu werden und das beste Unternehmen zu sein. > > Bewertung: **4.7/5** von 707 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Birdeye? Unternehmen, die einen starken Online-Ruf aufbauen möchten, der durch Kundenfeedback gestützt wird, gute Nutzerbewertungen fördern und Vertrauen aufbauen möchten, um neue Kund\*innen zu gewinnen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 707 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Birdeye - **Region**: Palo Alto, USA - **Gegründet**: 2012 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Frankreich, Italien, Kanada, Mexiko, Neuseeland, Niederlande, Puerto Rico, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - AI Visibility Score - Abfragevorschläge - Analytics - Anpassbare Formulare - Anpassbare Vorlagen - Anwaltsmanagement - Automatische Antworten - Automatisierung von Geschäftsprozessen - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Brand Voice Training - Chat / Messaging - Chatbot - Citation Intelligence - Confirmations/Reminders - Content Gap Analysis - Content Generation - Echtzeit-Chat für Kunden - Feedback-Management - GEO Optimization - Geo Rankings - Geplanter Nachrichtenversand - HIPAA konform - Hashtag Tracking - KI/Maschinelles Lernen - Kampagnenmanagement - Kampagnenplanung - Keyword Monitoring - Marketing-Automatisierung - Massen-SMS - Mobiler Zugriff - Multi-Channel-Kommunikation - Multi-Channel-Vertrieb - Multi-Platform AI Coverage - Nachrichten-Personalisierung - Nachterminierung - Nutzerbewertungs-Anfrage - Nutzerbewertungs-Notifikation - Patientenweiterbildung - Personalization and Recommendation - Pflegeplan-Management - Prompt Organization - Reputationsmanagement - Review Sharing - SEO Audit - Sentiment-Analyse - Spracherkennung - Transformer Model - Verarbeitung natürlicher Sprache - Überprüfung bewerten ... und 123 weitere Funktionen ## Integrationen (112 insgesamt) - 1CoreSolution - 8am MyCase - Adeptive - AgencyAnalytics - Apple - Authenticom - Booker - Booker - Buildertrend - CareCloud Charts - CareStack - ChatBot - Clio Grow - Cloud Access Security Broker (CASB) - Cloze ... und 97 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support ## Category - [AI Content Creation Platforms](https://www.capterra.com.de/directory/34829/ai-content-generation-platforms/software) ## Ähnliche Kategorien - [AI Content Creation Platforms](https://www.capterra.com.de/directory/34829/ai-content-generation-platforms/software) - [Online Reputation Management Tools](https://www.capterra.com.de/directory/30750/reputation-management/software) - [Review Management Software](https://www.capterra.com.de/directory/31024/review-management/software) - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) - [Conversational Marketing Plattformen](https://www.capterra.com.de/directory/31562/conversational-marketing-platform/software) ## Alternativen 1. [Brand24](https://www.capterra.com.de/software/149054/brand24) — 4.7/5 (256 reviews) 2. [ReputationStacker](https://www.capterra.com.de/software/160682/reputationstacker) — 4.9/5 (59 reviews) 3. [Trustpilot](https://www.capterra.com.de/software/169618/trustpilot) — 4.5/5 (1207 reviews) 4. [rater8](https://www.capterra.com.de/software/177794/rater8) — 5.0/5 (184 reviews) 5. [GiveMe5.ai](https://www.capterra.com.de/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) ## Nutzerbewertungen ### "Easy to adopt solution to gain visibility and manage reviews" — 5.0/5 > **Christoph** | *10. Oktober 2025* | Gastgewerbe | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Comprehensive tool to manage publicly available reviews, evaluations, display and findability of brand and business / stores / locations; nicely combines analytics with capabilities to manage and respond to create a positive public image. > > **Nachteile**: Some of the functionality is heavily focused on social media in the original sense but not fully integrated into displaying and managing reviews or descriptions on booking platforms. > > Easy to use and adopt - team was quickly onboarded and could take action both in setting up the reportings and gaining visibility but also to start responding and managing ----- ### "A Robust Tool Set for Reputation and Online Management" — 5.0/5 > **Steven** | *5. Mai 2026* | Immobilien | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools > > **Nachteile**: I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI > > Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. ----- ### "Long Term Customer + Fan\!" — 5.0/5 > **Eric** | *29. August 2025* | Einzelhandel | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. > > **Nachteile**: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. > > We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. ----- ### "Birdeye is powerful but takes time to master" — 5.0/5 > **Gabriella** | *9. September 2026* | Telekommunikation | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I like Birdeye for boosting online presence and making messaging and email follow-ups with customers quick and easy. > > **Nachteile**: What i like least about Birdeye is that it can be a bit complex to learn at first and the pricing is quite high for smaller teams. ----- ### "Not what it seems" — 1.0/5 > **jason** | *11. Juni 2025* | Automotive | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. > > **Nachteile**: The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. > > In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. ----- Seite: 1 / 30\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/152997/birdeye?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/152997/birdeye) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten