--- description: Detaillierte Informationen über Birdeye zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [AI Content Creation Platforms](/directory/34829/ai-content-generation-platforms/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.com.de/software/152997/birdeye Seite: 1 / 29\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/152997/birdeye?page=2) > Eine umfassende Kundenerfahrungsplattform, um durch Bewertungen gefunden zu werden, via Textnachrichten ausgewählt zu werden und das beste Unternehmen zu sein. > > Bewertung: **4.7/5** von 705 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Birdeye? Unternehmen, die einen starken Online-Ruf aufbauen möchten, der durch Kundenfeedback gestützt wird, gute Nutzerbewertungen fördern und Vertrauen aufbauen möchten, um neue Kund\*innen zu gewinnen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 705 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Birdeye - **Region**: Palo Alto, USA - **Gegründet**: 2012 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Kanada, Mexiko, Neuseeland, Puerto Rico, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Anpassbare Formulare - Anpassbare Fragen - Anpassbare Vorlagen - Automatische Antworten - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Chat / Messaging - Chatbot - Content-Management - Dashboard - E-Mail Marketing - Echtzeit-Chat für Kunden - Engagement-Tracking - Feedback-Management - Geplanter Nachrichtenversand - KI/Maschinelles Lernen - Kampagnenplanung - Kundenerlebnis-Management - Kundenhistorie - Leistungskennzahlen - Live-Chat - Massen-SMS - Mehrsprachig - Mobile Zahlungen - Mobiler Zugriff - Multi-Channel-Kommunikation - Multi-Channel-Vertrieb - Multichannel-Datenerfassung - Nachrichten-Personalisierung - Nachterminierung - Negatives Feedback Management - Nutzerbewertungs-Anfrage - Nutzerbewertungs-Notifikation - Proaktiver Chat - Reaktions-Management - SEO Audit - SEO-Management - Stichwort-Nachverfolgung - Transkripte / Chatverlauf - Umfragen & Feedback - Verarbeitung natürlicher Sprache - Visuelle Analytik - Website-Überwachung - Werkzeuge zur Zusammenarbeit - Wettbewerbsanalyse - Wissensbasis-Management - Zwei-Wege-Messaging - Überprüfung bewerten ... und 43 weitere Funktionen ## Integrationen (112 insgesamt) - ABELDent - ASI-ware - AccuLynx - Actionstep - Adobe Commerce - AdvancedMD EHR - AestheticsPro - AppFolio Property Manager - Appointy - Arborgold - BigCommerce - Bookeo - Booker - BoomTown - Breezeworks ... und 97 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [AI Content Creation Platforms](https://www.capterra.com.de/directory/34829/ai-content-generation-platforms/software) ## Ähnliche Kategorien - [AI Content Creation Platforms](https://www.capterra.com.de/directory/34829/ai-content-generation-platforms/software) - [Online Reputation Management Tools](https://www.capterra.com.de/directory/30750/reputation-management/software) - [Review Management Software](https://www.capterra.com.de/directory/31024/review-management/software) - [KI-Marketing-Tools](https://www.capterra.com.de/directory/34136/ai-marketing-tools/software) - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) ## Alternativen 1. [ReputationStacker](https://www.capterra.com.de/software/160682/reputationstacker) — 4.9/5 (57 reviews) 2. [Trustpilot](https://www.capterra.com.de/software/169618/trustpilot) — 4.5/5 (1205 reviews) 3. [Brand24](https://www.capterra.com.de/software/149054/brand24) — 4.7/5 (255 reviews) 4. [GiveMe5.ai](https://www.capterra.com.de/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 5. [Hootsuite](https://www.capterra.com.de/software/121701/hootsuite) — 4.4/5 (3801 reviews) ## Nutzerbewertungen ### "Easy to adopt solution to gain visibility and manage reviews" — 5.0/5 > **Christoph** | *10. Oktober 2025* | Gastgewerbe | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Comprehensive tool to manage publicly available reviews, evaluations, display and findability of brand and business / stores / locations; nicely combines analytics with capabilities to manage and respond to create a positive public image. > > **Nachteile**: Some of the functionality is heavily focused on social media in the original sense but not fully integrated into displaying and managing reviews or descriptions on booking platforms. > > Easy to use and adopt - team was quickly onboarded and could take action both in setting up the reportings and gaining visibility but also to start responding and managing ----- ### "A Robust Tool Set for Reputation and Online Management" — 5.0/5 > **Steven** | *5. Mai 2026* | Immobilien | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools > > **Nachteile**: I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI > > Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. ----- ### "Long Term Customer + Fan\!" — 5.0/5 > **Eric** | *29. August 2025* | Einzelhandel | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. > > **Nachteile**: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. > > We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. ----- ### "A Powerful Tool for Managing Online Reputation" — 5.0/5 > **Kate** | *7. August 2026* | Maschinerie | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Birdeye makes it easy to manage customer reviews, monitor online reputation, and collect feedback across multiple platforms. I liked the user-friendly dashboard, automated review requests, and the ability to track customer sentiment and engagement in one place. It helps businesses improve their online presence and maintain stronger relationships with customers. > > **Nachteile**: The pricing can be high, especially for smaller businesses, and some advanced features may require additional setup or training. The platform can also feel overwhelming at first due to the number of tools available, and customer support response times may vary. > > Overall, my experience with Birdeye has been positive. It provides a convenient way to manage customer reviews, gather feedback, and monitor online reputation from one centralized platform. The automation features and reporting tools help businesses stay engaged with customers and improve their digital presence. While the pricing and learning curve can be challenging, Birdeye is a valuable solution for businesses looking to strengthen customer relationships and manage their reputation effectively. ----- ### "Not what it seems" — 1.0/5 > **jason** | *11. Juni 2025* | Automotive | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. > > **Nachteile**: The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. > > In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. ----- Seite: 1 / 29\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/152997/birdeye?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/152997/birdeye) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten