--- description: Detaillierte Informationen über Birdeye zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Online Reputation Management Tools](/directory/30750/reputation-management/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.com.de/software/152997/birdeye Seite: 1 / 29\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/152997/birdeye?page=2) > Eine umfassende Kundenerfahrungsplattform, um durch Bewertungen gefunden zu werden, via Textnachrichten ausgewählt zu werden und das beste Unternehmen zu sein. > > Bewertung: **4.7/5** von 704 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Birdeye? Unternehmen, die einen starken Online-Ruf aufbauen möchten, der durch Kundenfeedback gestützt wird, gute Nutzerbewertungen fördern und Vertrauen aufbauen möchten, um neue Kund\*innen zu gewinnen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 704 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Birdeye - **Region**: Palo Alto, USA - **Gegründet**: 2012 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Kanada, Mexiko, Neuseeland, Puerto Rico, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Anpassbare Formulare - Anpassbare Fragen - Automatische Antworten - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Chat / Messaging - Chatbot - Content-Management - Dashboard - Echtzeit-Chat für Kunden - Engagement-Tracking - Feedback-Management - Geplanter Nachrichtenversand - KI/Maschinelles Lernen - Kampagnenplanung - Kundenerlebnis-Management - Kundenhistorie - Lead-Qualifizierung - Leistungskennzahlen - Live-Chat - Massen-SMS - Mobile Zahlungen - Mobiler Zugriff - Multi-Channel-Kommunikation - Multi-Channel-Vertrieb - Multichannel-Datenerfassung - Nachrichten-Personalisierung - Nachterminierung - Nutzerbewertungs-Anfrage - Nutzerbewertungs-Notifikation - Reaktions-Management - Real-Time Analytics - Reputationsmanagement - SEO Audit - SEO-Management - Stichwort-Nachverfolgung - Suchen / filtern - Transkripte / Chatverlauf - Umfragen & Feedback - Verarbeitung natürlicher Sprache - Verwaltung von Auflistungen - Visuelle Analytik - Website-Überwachung - Wettbewerbsanalyse - Wissensbasis-Management - Zwei-Wege-Messaging - Überprüfung bewerten - Überwachung ... und 43 weitere Funktionen ## Integrationen (113 insgesamt) - ABELDent - ASI-ware - AccuLynx - Actionstep - Adobe Commerce - AdvancedMD EHR - AestheticsPro - AppFolio Property Manager - Appointy - Arborgold - BigCommerce - Bookeo - Booker - BoomTown - Breezeworks ... und 98 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Online Reputation Management Tools](https://www.capterra.com.de/directory/30750/reputation-management/software) ## Ähnliche Kategorien - [Online Reputation Management Tools](https://www.capterra.com.de/directory/30750/reputation-management/software) - [Review Management Software](https://www.capterra.com.de/directory/31024/review-management/software) - [KI-Marketing-Tools](https://www.capterra.com.de/directory/34136/ai-marketing-tools/software) - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) - [Social Media Monitoring Tools](https://www.capterra.com.de/directory/31028/social-media-monitoring/software) ## Alternativen 1. [Trustpilot](https://www.capterra.com.de/software/169618/trustpilot) — 4.5/5 (1205 reviews) 2. [Brand24](https://www.capterra.com.de/software/149054/brand24) — 4.7/5 (254 reviews) 3. [GiveMe5.ai](https://www.capterra.com.de/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 4. [Hootsuite](https://www.capterra.com.de/software/121701/hootsuite) — 4.4/5 (3797 reviews) 5. [ReputationStacker](https://www.capterra.com.de/software/160682/reputationstacker) — 4.9/5 (45 reviews) ## Nutzerbewertungen ### "Easy to adopt solution to gain visibility and manage reviews" — 5.0/5 > **Christoph** | *10. Oktober 2025* | Gastgewerbe | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Comprehensive tool to manage publicly available reviews, evaluations, display and findability of brand and business / stores / locations; nicely combines analytics with capabilities to manage and respond to create a positive public image. > > **Nachteile**: Some of the functionality is heavily focused on social media in the original sense but not fully integrated into displaying and managing reviews or descriptions on booking platforms. > > Easy to use and adopt - team was quickly onboarded and could take action both in setting up the reportings and gaining visibility but also to start responding and managing ----- ### "A Robust Tool Set for Reputation and Online Management" — 5.0/5 > **Steven** | *5. Mai 2026* | Immobilien | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools > > **Nachteile**: I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI > > Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. ----- ### "Long Term Customer + Fan\!" — 5.0/5 > **Eric** | *29. August 2025* | Einzelhandel | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. > > **Nachteile**: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. > > We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. ----- ### "Not what it seems" — 1.0/5 > **jason** | *11. Juni 2025* | Automotive | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. > > **Nachteile**: The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. > > In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. ----- ### "Good for managing online reputation" — 5.0/5 > **Isla** | *11. April 2026* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The integrated review management and social media posting is pretty solid. We've seen a noticeable uptick in engagement since we started using it consistently for responding to customers and sharing updates. > > **Nachteile**: Honestly, the mobile app could be a bit more intuitive. Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm out of the office. ----- Seite: 1 / 29\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/152997/birdeye?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/152997/birdeye) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten