--- description: Detaillierte Informationen über Birdeye zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Online Reputation Management Tools](/directory/30750/reputation-management/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.com.de/software/152997/birdeye Seite: 1 / 29\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/152997/birdeye?page=2) > Eine umfassende Kundenerfahrungsplattform, um durch Bewertungen gefunden zu werden, via Textnachrichten ausgewählt zu werden und das beste Unternehmen zu sein. > > Bewertung: **4.7/5** von 703 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Birdeye? Unternehmen, die einen starken Online-Ruf aufbauen möchten, der durch Kundenfeedback gestützt wird, gute Nutzerbewertungen fördern und Vertrauen aufbauen möchten, um neue Kund\*innen zu gewinnen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 703 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Birdeye - **Region**: Palo Alto, USA - **Gegründet**: 2012 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Kanada, Mexiko, Neuseeland, Puerto Rico, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Anpassbare Formulare - Anpassbare Fragen - Automatische Antworten - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Chat / Messaging - Chatbot - Content-Management - Dashboard - Echtzeit-Chat für Kunden - Engagement-Tracking - Feedback-Management - Geplanter Nachrichtenversand - KI/Maschinelles Lernen - Kampagnenplanung - Kundenerlebnis-Management - Kundenhistorie - Lead-Qualifizierung - Leistungskennzahlen - Live-Chat - Massen-SMS - Mobile Zahlungen - Mobiler Zugriff - Multi-Channel-Kommunikation - Multichannel-Datenerfassung - Nachrichten-Personalisierung - Nachterminierung - Negatives Feedback Management - Nutzerbewertungs-Anfrage - Nutzerbewertungs-Notifikation - Proaktiver Chat - Reaktions-Management - Real-Time Analytics - Reputationsmanagement - SEO Audit - Stichwort-Nachverfolgung - Suchen / filtern - Transkripte / Chatverlauf - Umfragen & Feedback - Verarbeitung natürlicher Sprache - Verwaltung von Auflistungen - Visuelle Analytik - Website-Überwachung - Wettbewerbsanalyse - Wissensbasis-Management - Zwei-Wege-Messaging - Überprüfung bewerten - Überwachung ... und 43 weitere Funktionen ## Integrationen (113 insgesamt) - ABELDent - ASI-ware - AccuLynx - Actionstep - Adobe Commerce - AdvancedMD EHR - AestheticsPro - AppFolio Property Manager - Appointy - Arborgold - BigCommerce - Bookeo - Booker - BoomTown - Breezeworks ... und 98 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Online Reputation Management Tools](https://www.capterra.com.de/directory/30750/reputation-management/software) ## Ähnliche Kategorien - [Online Reputation Management Tools](https://www.capterra.com.de/directory/30750/reputation-management/software) - [Review Management Software](https://www.capterra.com.de/directory/31024/review-management/software) - [KI-Marketing-Tools](https://www.capterra.com.de/directory/34136/ai-marketing-tools/software) - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) - [Social Media Monitoring Tools](https://www.capterra.com.de/directory/31028/social-media-monitoring/software) ## Alternativen 1. [Trustpilot](https://www.capterra.com.de/software/169618/trustpilot) — 4.5/5 (1202 reviews) 2. [Brand24](https://www.capterra.com.de/software/149054/brand24) — 4.7/5 (254 reviews) 3. [GiveMe5.ai](https://www.capterra.com.de/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 4. [Hootsuite](https://www.capterra.com.de/software/121701/hootsuite) — 4.4/5 (3795 reviews) 5. [ReputationStacker](https://www.capterra.com.de/software/160682/reputationstacker) — 4.9/5 (43 reviews) ## Nutzerbewertungen ### "Easy to adopt solution to gain visibility and manage reviews" — 5.0/5 > **Christoph** | *10. Oktober 2025* | Gastgewerbe | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Comprehensive tool to manage publicly available reviews, evaluations, display and findability of brand and business / stores / locations; nicely combines analytics with capabilities to manage and respond to create a positive public image. > > **Nachteile**: Some of the functionality is heavily focused on social media in the original sense but not fully integrated into displaying and managing reviews or descriptions on booking platforms. > > Easy to use and adopt - team was quickly onboarded and could take action both in setting up the reportings and gaining visibility but also to start responding and managing ----- ### "Birdeye a well-priced option for local listings management" — 5.0/5 > **Nathan** | *12. März 2024* | Marketing & Werbung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The cost for local listings management is very competitive, which is what initially drew us to Birdeye. We have come to find that Birdeye provides incredible customer service. Our rep is quick to respond and always very friendly and enthusiastic. There are many other features available that we are currently not using yet, but are interested in -- most notably review management using AI. > > **Nachteile**: For the local listings management service, there are multiple groupings of directory listings that can be chosen from. This was not explained to us initially, so we went with the default one that we were assigned -- assuming we were being synced to all directories. Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned. > > Overall, we are quite pleased with Birdeye and plan to use their local listings service for years to come. The pricing is very competitive and we feed very comfortable with our rep. There are lots of other features that we hope to take advantage of in the future. ----- ### "Boost Reviews & Communication with Birdeye" — 5.0/5 > **Julie** | *1. September 2025* | Automotive | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The pros of using Birdeye include automated review and survey requests. We appreciate the way the request is formatted with "Green" for a review for positive experiences sent to Google or Facebook and the "Red" for less than satisfied customers that comes in as direct feedback. I also appreciate the auto-responses to reviews. A the store level, the sales team appreciate being able to text and send quotes via the platform. We also love that all messages, emails, webchats, etc. come into one inbox. > > **Nachteile**: Integration issues with our CRM has been an on-going trial, but the blame falls on our CRM rather than Birdeye. Mass texting campaigns are a separate cost and are kind of expensive. > > Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform. We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline. We have received excellent support from our Customer Success Managers and appreciate the transparent reporting. Overall, we have seen our reviews skyrocket and rating improve. Much credit goes to correcting problems before they turn into one star reviews. ----- ### "Makes a Difference" — 5.0/5 > **Clara** | *1. April 2026* | Automotive | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It’s honestly super to the point and easy to use\! We stopped using BirdEye for a second and went back within months. We truly could see the difference without the platform. > > **Nachteile**: It’s hard to say. The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye. ----- ### "Not what it seems" — 1.0/5 > **jason** | *11. Juni 2025* | Automotive | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. > > **Nachteile**: The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. > > In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. ----- Seite: 1 / 29\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/152997/birdeye?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/152997/birdeye) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten