Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist RoboVet?

RoboVet wurde entwickelt, um dir dabei zu helfen, deine Geschäftsziele zu erreichen und die Leistung deiner Praxis zu steigern. Die Software ist geeignet für Praxen jeder Größe und Branche und bietet leistungsstarke integrierte Module wie die Verkaufs-Engine und das Konjunkturbarometer, um die Rentabilität und Produktivität deiner Tierarztpraxis zu steigern.

Sobald du RoboVet erworben hast, gehört die Software für immer dir. Mit deiner Lizenz kannst du vom kontinuierlichen Verbesserungs- und Upgrade-Programm profitieren.

Wer verwendet RoboVet?

Tierarztpraxen in Großbritannien und Irland, die sich darum bemühen, effiziente Praxen zu betreiben, die Compliance voranzutreiben und beispiellose Tierversorgung zu liefern. Typ: Gefährte, kleine/große Tiere, Pferde

RoboVet Software - 1
RoboVet Software - 2
RoboVet Software - 3
RoboVet Software - 4

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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über RoboVet

Durchschnittliche Bewertung

Gesamt
3,9
Benutzerfreundlichkeit
3,8
Kundenservice
3,7
Funktionen
3,8
Preis-Leistungs-Verhältnis
3,3

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
27%
4
48%
3
18%
2
5%
1
2%
Alasdair
Director in UK
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Robovet

5,0 vor 4 Jahren

Vorteile:

Intuitive features . Automatic saving of notes. Ability to move between clients without shutting them down . Clear graphics

Nachteile:

The account statements cause a lot of confusion to clients

Antwort von Covetrus Software Services

vor 4 Jahren

Thank you for your feedback Alasdair, your review is hugely valuable to us and it's great to gain insight into how our clients find the system day to day. Also great to hear your positive comments around automation, time saving and function. We'd be really interested to hear more around your thoughts/feedback around the accounting system and where we might focus improvements first. We'd encourage you to visit our RoboVet Product Suggestions section in our new RoboVet user portal on our website where you can make suggestions and review suggestions for new features and development from others. Many thanks again.

Rachel
Practice Manager in UK
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ease of use

4,0 vor 4 Jahren

Kommentare: Overall we find it very easy to use and it was easy to set up with assistance and adding to it, new services or drugs from the built in libraries is really easy. There are still features on it that we don't yet use as the system continually develops. Rapport as an additional add on it great for all reminders and to run campaigns.

Vorteile:

The easy to use diary system and with Rapport the online booking facility. Its also great and easy to set up our practice pet health plans within schemes. Its easy to navigate through making it easy to use for the day to day use for booking and charging clients and the ability to release the client so that can pay allowing more time to write up clinical notes. That clients remain in the work with area until cleared which makes it easy to refer back to clients that you have already accessed and may need to go back to.

Nachteile:

The accounts page is probably the hardest page to deal with, allocating and de- allocating payments, removing credit notes which has caused some issues if they are not removed correctly. Understanding part payments, removing payments. It lost some of the good features that Premvet had. There isn't a report that gives you the ATV and the reports in the business barometer you can't print out or even copy and paste.

Antwort von Covetrus Software Services

vor 4 Jahren

Sincere thanks for taking the time to leave your review Rachel, we really appreciate your honest and detailed feedback. We are delighted to hear where your team have benefited and the features that contribute to a smoother day to day for your practice. I have passed your feedback regarding the accounting system on to our product team, who are working on improvement plans for 2020. If our team could assist in any way to help you utilise newer features, please don't hesitate to get in touch. Kind regards, The Covetrus Team

Annalisa
Director in UK
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I would not recommend

2,0 vor 3 Jahren

Kommentare: I am moving away from them. Too expensive for the quality. I wish to have a more flexible and modern system that integrates better and with a wider variety of systems and offers a more competitive price. It is fairly easy to use but it is overall an old system. It is very obvious Covetrus is trying to get as much money out of it before letting it go.

Vorteile:

The PMS itself is easy to use, or at least, after 15 years we find it easy. There are very few new features. The updates that really count are very rare. They only really do updates to fix bugs and minor problems. There is never anything excitingly new. They did say the system is build on an old platform and can't be updated any further and it shows. It is intuitive but I find other companies PMS are more flexible. There isn't a kennel system. The account part is very rigid and difficult. Finding missing payments or wrong entry take ages and experience. It does integrate with Idexx and NVS well, not so much with Dragonfly. It does not integrate with any accountancy systems, card machines or telephone systems.

Nachteile:

I have used Robovet for 15 years. I have seen it growing from the original [SENSITIVE CONTENT HIDDEN] to the two following corporates. The major difference has been the customer service decline. They do answer to the phone immediately or near enough but the quality of the answer is sometimes questionable. An example is taking 3 days to install a new computer in reception because nobody could it and paperwork to sign. They charge for absolutely anything and everything. Nothing is included in the monthly maintenance contract. Account for that in the future. No other company does that. I have shopped around now 5 other companies and they have come up the most expensive and the one offering the least amount of features. The system lags behind in many ways, unless you wish to dish out thousand of pounds extra per month. The system has improved over the years but not as much as it should have. Some features are so difficult none of my staff can use them, such as the repeat prescriptions. Absolutely impossible to use it and even customer service often can't explain it to you. Reporting system is vast that once again becomes confusing and again customer service can't help you. You can't use Rapport yourself, you have to ask them every time. Over the pandemic only 1 person in the whole of UK was assigned to it and every posting was taking 7 to 10 days to go live. Appalling. The [SENSITIVE CONTENT HIDDEN] wasn't interested in the complaint either.

Martin
Director - Veterinary Surgeon in UK
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Robovet - An Essential Move

4,0 vor 7 Jahren

Kommentare: We were looking at what PMS to move to from PremVet 5, and started looking around. Winning the Vetsolutions monthly conversion competition made up our minds, and we leapt in both feet first with Robovet, as the interface looked tidy and Windows-based, and the sales patter was persuasive. Now we are up and running, and things are gradually coming together, and we are starting to see the benefits. However, personally, I did not find the setup phase intuitive, and am still getting my head round certain behind-the-scenes functions which need to be set up. Some things are not logical, but getting advice from the helplines and a different viewpoint can help make some things clearer. Some things are straight forward, but the process is sometimes a bit laborious for input and extracting information. This may be because I am not using processes every day, so forget between applications, but some things definitely require regular access to the Help Files which are comprehensive, but odd in that scroll arrows do not function and use of the scroll wheel moves the type on one window but the scroll arrows work in the other window. As with most things, use breeds familiarity.
A moment of enlightenment came when I was told we might take six months to get to where we want to be, and then might find we don't like the set up and can decide to change how background processes work. So the system has some flexibility.
We are still learning but can see the system has great potential in helping in the financial and recording processes of the business. Ask us again in a couple of years how we are getting on.

Vorteile:

Flexibility. User Interface

Nachteile:

Not intuitive. You are expected to grasp things by trainers when you might not have any idea what they are talking about. Some clients not keen on format of invoices

Antwort von Covetrus Software Services

vor 4 Jahren

Thanks for your insight Martin - it's great to hear that you've made the move and are seeing the benefit. I have asked our Training and Implementation manager to get in touch to get a little more information from you around some of your concerns. We want you to be getting the absolute most out of the system and you need to be able to use it to do that.

Ron
Practice Manager in UK
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Must do better

4,0 vor 4 Jahren

Kommentare: Awkward, difficult, everything takes too much effort to do. When printing bills, our last system (VetSys) produced an INVOICE, STATEMENT and BATCH REPORT for every farmer. Robocop has the Batch Number mixed in with the INVOICE, a stupid idea. Farmers want the Batch report separate to keep in their medicine books for inspection. They don't want to trawl through invoices for it and despite saying his to Vetsolutions for the last 6 years, nothing has changed. Forget the fancy corporate stuff and get it working properly.

Vorteile:

It works most of the time. It's probably as good as anything else on the market, which isn't saying much.

Nachteile:

Having spent over £13,000 on a new file server, it is SLOWER. Reports are cumbersome and have to be formatted EVERY TIME. Stock reports include zero quantity items which have to be removed manually (painful). Additional information on an invoice has to be created as a JPEG then uploaded repeatedly until you guess the right size (MADNESS). The old file server printed consent forms DUPLEX, the new one takes twice as long and print two single sheets. Vetsolutions spend too much time on fancy crap like logging in with a Microsoft account instead of fixing the basic faults.

Software gefunden in