Wer nutzt diese Software?

MyGov provides web-based software to government agencies (city, town, and county) looking for solutions in community development, public works, and business administration.

Durchschnittliche Bewertung

12 Bewertungen
  • Gesamt 4 / 5
  • Benutzerfreundlichkeit 3.5 / 5
  • Kundenservice 4 / 5
  • Funktionen 3.5 / 5
  • Preis-Leistungs-Verhältnis 4 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Nein
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
  • Kundenbetreuung Support während der Geschäftszeiten

Angaben zum Hersteller

  • MyGov
  • https://www.mygov.us
  • Gegründet 2002

Über Code Enforcement

Most agencies struggle with enforcing regulations and tracking steps which leads to complex processes for simple tasks and unneeded stress. The module includes features like document manager, mobile inspections, workflow manager, photo upload, report generator, location manager, alerts and notices and violations. The module will help you to automate systems, collect data, control processes, connect people, enforce regulations, and analyze data.

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Code Enforcement Funktionen

  • Brieferstellung
  • Code-Wartung
  • Dokumentenmanagement
  • Fall-Management
  • Foto-Management
  • Gebühr-Erhaltung
  • Geoinformationssysteme (GIS)
  • Inspektions-Management
  • Nichteinhaltung-Historie
  • Planung & Bebauungsplan
  • Unkrautbekämpfung-Kontrolle

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Die hilfreichsten Reviews für Code Enforcement

Excellent Product, Service and Support

Bewertet am 9.4.2019
Scott N.
Property Maintenance Manager
Staatsverwaltung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: My office implemented the MyGov Software applications in 2008 and we have been nothing but impressed with the level of excellence in the software and the team of support that comes with your subscription. The updates that they have made through the years have been seamless and their willingness to tailor the software to our needs has been invaluable. I anticipate continuing to utilize the MyGov applications throughout the remainder of my career and I would recommend it to anyone involved in government code enforcement activities.

Vorteile: The MyGov software has been the best tool we have ever used for tracking and maintaining records for our Code Enforcement operations. The ease of use of the software and compatibility across platforms allows our inspectors to take the software from their desk into the field to perform inspections and re-inspections and upload photos to the software in realtime.

Nachteile: If I had one criticism of the software, I would like to reduce the number of clicks to move from one step to the next.

Antwort des Softwareanbieters

von MyGov an 11.4.2019

Hi Scott,

Thank you so much for taking the time to review the Code Enforcement module and MyGov experience. We are happy to hear the positive feedback surrounding the ease of use and compatibility across platforms. Here at MyGov we are grateful that our team and the MyGov software can help you have success in your daily work.

Sincerely,

Hannah Koeshall

I love the Code Enforcement module~

Bewertet am 2.5.2019
Jennifer D.
Permit Technician
Regierungsbeziehungen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This makes tracking our cases so quick and easy and saves me so much time!

Vorteile: This makes tracking our code enforcement cases statues so easy to track with just a click! I love that it even makes the liens that have to be filed for me automatically and tracks them!

Nachteile: Nothing! It is great for any size city to use!

Antwort des Softwareanbieters

von MyGov an 3.5.2019

Hi Jennifer,

Thank you so much for taking the time to review the MyGov experience and Code Enforcement module. We are excited to hear that you are having such a positive experience working in the code enforcement module, specifically the simple process of tracking code cases. Here at MyGov we strive to help make your work easier and are thrilled we get to be a part of your day.

Sincerely,

Hannah Koeshall

Small Agency Code Enforcement

Bewertet am 30.3.2019
Jared K.
Patrolman
Strafverfolgung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
2 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I don't have anything to compare this program to, and I do find this program helpful. Code enforcement is currently handled by the police department. The city is divided in districts. I wish there was a messenger that would update everyone on what is opened and updates on each case.

Vorteile: I like how it's able to tie into the County Appraisal District.

Nachteile: My problems might because we're a small agency, and don't use the program according what y'all had in mind. But, my supervisor prints out a review at end of month to show council. This number only shows closed cases. Some cases take a lot of time and work, and don't make the report. If the report could show activity of the case instead of closure, that would be great.

Antwort des Softwareanbieters

von MyGov an 5.4.2019

Hi Jared,

Thank you for taking the time to review the Code Enforcement module and MyGov experience. We appreciate your comments on how you are using the module to tie into the County Appraisal District. Here at MyGov we are always looking for ways to serve you better and are grateful that the program is helpful in supporting your daily work. Please submit a support ticket regarding your desire to show cases in progress every month and our support team will review your request and evaluate how to help.

Thank you,

Hannah Koeshall

WHY SO COMPLICATED?

Bewertet am 2.4.2019
Sergio G.
CODE ENFORCEMENT OFFICER II
Staatsverwaltung, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
3/5
Gesamt
1 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: MY EXPERIENCE SO FAR HAS BEEN AWFUL. THIS SOFTWARE HAS DOUBLED AND MAYBE TRIPLED ARE TIME TO OPEN A CASE. IT IS VERY COMPLICATED TO SETUP AND USE. I HAVE NOTICED STEPS ARE REDUNDANT AND REQUIRE MULTIPLE CLICKS REVIEW. THERE ARE CERTAIN ITEMS THAT SHOULD BE AUTO APPROVED OR DEFAULT WITHOUT REVIEW...FOR EX. LOCATION ADDRESS AND VIOLATIONS. THERE SHOULD ALSO BE A BETTER FOCUS ON A CENTRALIZED LOCATION FOR NOTES AND PHOTOS. A CODE ENFORCEMENT OFFICER WRITES A REPORT OF ALL INTERACTIONS AND VIOLATIONS. ITS A VERY IMPORTANT PART OF FAMILIARIZING OURSELVES WHEN TIME HAS PASSED OR IF OTHER OFFICERS STEP IN TO HELP. I HAVE ISSUES WITH INSPECTORS DEFAULTING TO ROUND-REPRESENTATIVE FOR INSPECTIONS, WHICH IS COMPLETELY UNNECESSARY. I DISLIKE RECEIVING NOTIFICATIONS FOR SIMPLE CASE REVIEWS AND DELAYS ON EVERY CASE. THE REPORTS ARE ALSO VERY HARD TO CREATE AND MANAGE. FEEL FREE TO CALL ME WITH ANY CORRECTIONS OR HELP YOU CAN PROVIDE ME. THANK YOU

Vorteile: THE PRODUCT ALLOWS ALL CITY DEPTS TO WORK ON SAME PLATFORM.

Nachteile: THE SOFTWARE IS SO COMPLICATED FOR SUCH EASY TASKS. THE AMOUNT OF MOUSE CLICKS TO OPEN A REGULAR CASE IS RIDICULOUS. THERE ARE MANY ITEMS THAT SHOULD BE DEFAULT FIELDS BUT MYGOV REQUIRES MANUAL REVIEWS AND APPROVALS.

Antwort des Softwareanbieters

von MyGov an 5.4.2019

Hi Sergio,

Thank you for taking the time to share your thoughts on the Code Enforcement module and MyGov experience. I am sorry you are experiencing issues with working on code cases and that it is hindering you in utilizing MyGov fully. I want to help you in resolving this issue so you can have a positive experience. Please anticipate being contacted by your Account Manager within one business day.

Sincerely,

Hannah Koeshall

Too many quirks

Bewertet am 1.4.2019
Dale B.
Code Officer
Staatsverwaltung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Dates are incorrect (re-inspect dates) trying to get customer service to understand this as well as other issues is difficult if not impossible

Vorteile: The basic ease to use is average but to be able to manipulate forms letters or to get in to change things is difficult

Nachteile: The fact that form letters CAN NOT be manipulated in the field or on desktop.

Antwort des Softwareanbieters

von MyGov an 5.4.2019

Hi Dale,

Thank you for taking time to review the Code Enforcement module and MyGov experience. We appreciate your feedback on the ease of use of the MyGov product. I am sorry you are experiencing issues with manipulating form letters and re-inspect dates. I want to assist you in fixing the issue so you can have a positive experience with MyGov. Please anticipate being contacted by your Account Manager within one business day.

Sincerely,

Hannah Koeshall

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