Wer nutzt diese Software?

Produktionsteams, CX-Team und UX-Teams

Durchschnittliche Bewertung

8 Bewertungen
  • Gesamt 5 / 5
  • Benutzerfreundlichkeit 4.4 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.8 / 5
  • Preis-Leistungs-Verhältnis 4.8 / 5

Produktinformationen

  • Startpreis 200,00 $/Monat
  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Online

Angaben zum Hersteller

  • EnjoyHQ
  • https://getenjoyhq.com
  • Gegründet 2015

Über EnjoyHQ

Erhalte all dein Kunden-Feedback an einem Ort. Sammle, organisiere und teile einfach all dein Kunden-Feedback und Benutzer-Forschung.

EnjoyHQ Funktionen

  • Analytik
  • Befragung / Umfragemanagement
  • Dashboard
  • Empfindungsanalyse
  • Feedback-Management
  • Kundensegmentierung
  • Multichannel-Datenerfassung
  • Prädiktive Analytik
  • Textanalyse
  • Wissensmanagement
  • Anforderungsmanagement
  • Feedback-Sammlung
  • Ideenmanagement
  • Kollaboration
  • Meilensteinverfolgung
  • Priorisierung
  • Produkt-Roadmaps
  • Release-Management
  • Ressourcenmanagement
  • Workflow-Management
  • Anmerkungen
  • Datenvisualisierung
  • Empfindungsanalyse
  • Forschung mit gemischten Methoden
  • Kollaboration
  • Media-Analytik
  • Mehrsprachig
  • Nutzerforschungsanalyse
  • Qualitative komparative Analyse
  • Quantitative Inhaltsanalyse
  • Statistische Analyse
  • Textanalyse
  • Animation
  • Aufzeichnung der Bildschirmaktivität
  • Entwicklung eines Prototypen
  • Für Mobil
  • Für Webseiten
  • Nutzerforschung
  • Risikokarten
  • Tests der Benutzerfreundlichkeit
  • Unmoderiertes Testing
  • User Journeys

Die hilfreichsten Reviews für EnjoyHQ

Experience with EnjoyHQ as a B2B marketing platform with 1000 employees.

Bewertet am 3.10.2019
Zsombor V.
UX Research Lead
Computer-Software, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Apart from accumulating knowledge and helping us to surface the relevant bits whenever those are needed it has the potential of reaching one of our long-term goals: democratizing research. What this means for us is 1) tapping into the knowledge of other -non-product focused- departments, e.g. sales and support 2) enable other departments to use our knowledge.

Vorteile: We have a UX Research team of 6 persons, plus about 20 product managers. A tremendous amount of customer insights are generated every week. What I like most about EnjoyHQ is that it enables us to make use of that wealth of information. Whenever I start a new research project, I am sure to find 50 to 100 existing research notes that touch on that topic. It gives us a leg up. But that's just what a research repository at it's best. What makes EnjoyHQ special (we have tried 5 other solutions and surveyed 20 other) is I think the continuous care they show for our needs. Each other solution falls short somewhere along the research workflow.

Nachteile: Although EnjoyHQ follows sound and industry-standard data security practices, we miss a SOC2 or ISO27001 certification. Unfortunately, no other vendor has such certifications according to our investigation.

Antwort des Softwareanbieters

von EnjoyHQ an 20.11.2019

Hi Zsombor, we are excited to share that SOC2 is coming in 2020! Thanks for your review and let us know if we can do anything else to help. Have a wonderful week!

The cornerstone of our customer feedback process

Bewertet am 1.10.2019
Josh T.
Principal Product Manager
Marketing & Werbung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: EnjoyHQ is our customer feedback repository. All of our customer-facing teams (CSM, Support, Sales, Product) constantly pipe feedback items into EnjoyHQ and we review it weekly as a team. The product and UX teams also use it for qualitative research as we're designing new products & features.

Vorteile: The deep searching is very powerful, and customer quotes are always at my fingertips when I'm writing a product spec or investigating a use case. The Slack integration is key, as our whole team is in Slack and it's very easy to add new feedback right from the channels we're already using. We've also got Zendesk syncing tickets that are tagged "feedback" into EnjoyHQ. I'm excited to try the new video transcripts feature that was just added as well. The support team is great as well, they are super quick to respond.

Nachteile: EnjoyHQ's interface does take a little bit of time to get used to. They've improved it a lot recently with the search query builder, but there are still some quirks. You have to highlight some text in a customer quote before you can add a comment, for example. Also, I'm still not totally clear how Projects are to be used. But those are minor complaints.

Antwort des Softwareanbieters

von EnjoyHQ an 20.11.2019

Thank you so much for your feedback, Josh! We'll get in touch shortly and share how you can make the most out of the projects feature. We're here to help you succeed! Let's do this! =)

Review EnjoyHQ

Bewertet am 18.11.2019
Caroline O.
UX designer
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We are now collecting and gathering feedback company-wide that is accessible for everybody. We can now do follow-ups on the received feedback to build customer loyalty. And most importantly, we can now improve our software product based on user feedback to met user needs.

Vorteile: The software is easy to use. The rules in which you can auto-tag feedback is very powerful. The support is great, fast and honest. Right now, we collect feedback more often and it is all collected in one place accessible for everybody.

Nachteile: At this moment (I am using this software for a month now) I have nothing I dislike

Antwort des Softwareanbieters

von EnjoyHQ an 20.11.2019

Thanks for your review Caroline! We are here to help you succeed \o/

User Research on steroids ;)

Bewertet am 2.10.2019
Clara H.
Product Manager
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Really positive to see the platform evolve fast and I really appreciate to have so much user inputs at my finger tips. The more you put in it, the more you get out of it, and you can really answer user questions in no time without needing necessarily new research (finally tap into the cumulated user research done throughout the company - no more double work!).

Vorteile: - They adapt the platform often - I see improvements every day and they match my needs - you feel a dedicated team in the background and that's the best you can expect (no product is ever perfect) - Really helped me in my day to day to find information about our users in no time - I love the translation feature which let me not only look at the reviews / interviews that happened in english (with a large german community, this has no price!)

Nachteile: - Can be really complex at times and therefore some features become unusable or hard to get started with.

- Not very happy with the reports - I would need a kind of sub-folder system (the 1 folder = 1 project limits putting together several kind of inputs - I'll need to dig in the new story feature to see if this is solved with it)

Antwort des Softwareanbieters

von EnjoyHQ an 20.11.2019

Hi Clara, thank you so much for your review. Regarding reports, we will get in touch to understand a bit more your use case, we continue to work on better ways to help you organize your analysis and insights so we would love to hear more about it. We'll email you shortly =)

Really great way to centralize feedback

Bewertet am 1.10.2019
Greg H.
Head of Product
Finanzdienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Makes it super easy to get all customer feedback in one place, use it in decision making, and share it with the org. Integrates with everything we use to speak to customers, and was really quick to set up. The team have been very helpful on support whenever we have a question or need help.

Nachteile: It's a little complex to use, and there are a few little things on the interface which I wish worked better (for example the back button in Safari basically doesn't work). I think the Projects feature isn't as well developed as I would like, or at least I don't find myself using it as much as I would have thought I would.

Antwort des Softwareanbieters

von EnjoyHQ an 20.11.2019

Hi Greg! Thanks for taking the time, we really appreciate it. We are actively working on improving the experience in Safari. Also, we have great news about Projects. We are launching the second version in December 2019, packed with awesome features to support your analysis process and insights generation. Thanks again for your review! =)

Lies weitere Bewertungen