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EnjoyHQ
Was ist EnjoyHQ?
Erhalte all dein Kunden-Feedback an einem Ort. Sammle, organisiere und teile einfach all dein Kunden-Feedback und Benutzer-Forschung.
Wer verwendet EnjoyHQ?
Produktionsteams, CX-Team und UX-Teams
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Bewertungen über EnjoyHQ
In Betracht gezogene Alternativen:
Experience with EnjoyHQ as a B2B marketing platform with 1000 employees.
Kommentare: Apart from accumulating knowledge and helping us to surface the relevant bits whenever those are needed it has the potential of reaching one of our long-term goals: democratizing research. What this means for us is 1) tapping into the knowledge of other -non-product focused- departments, e.g. sales and support 2) enable other departments to use our knowledge.
Vorteile:
We have a UX Research team of 6 persons, plus about 20 product managers. A tremendous amount of customer insights are generated every week. What I like most about EnjoyHQ is that it enables us to make use of that wealth of information. Whenever I start a new research project, I am sure to find 50 to 100 existing research notes that touch on that topic. It gives us a leg up. But that's just what a research repository at it's best. What makes EnjoyHQ special (we have tried 5 other solutions and surveyed 20 other) is I think the continuous care they show for our needs. Each other solution falls short somewhere along the research workflow.
Nachteile:
Although EnjoyHQ follows sound and industry-standard data security practices, we miss a SOC2 or ISO27001 certification. Unfortunately, no other vendor has such certifications according to our investigation.
Antwort von EnjoyHQ
vor 5 Jahren
Hi Zsombor, we are excited to share that SOC2 is coming in 2020! Thanks for your review and let us know if we can do anything else to help. Have a wonderful week!
In Betracht gezogene Alternativen:
Easy to use, share and grow your insights over time!
Kommentare: We've learned how to aggregate data in a valuable and meaningful way, as well as share those insights more frequently and transparently across the company. I've been an advocate for Enjoy since the get go, and had plenty of demos for our company about how to use it. We now even have our CX team joining the Product and UX team in Enjoy which has been great.
Vorteile:
I very much enjoy (no pun intended) having this linear workflow of collection > analysing > structuring and reporting. I love the data management tools: rules, properties and tags. They are sophisticated and dynamic.
Nachteile:
I'd like more variety in terms of data reporting: colors, charts, visuals. Especially in times like these when people are so stuck behind their screens. It's also part of how we show the value of enjoy to our stakeholders.
Antwort von EnjoyHQ
vor 3 Jahren
Thank you so much for such a lovely review. We really appreciate it
Still Getting Acquainted
Kommentare: So far, it's been great, but we're still in the setting up stage.
Vorteile:
I love that the team will be more able to utilize past research once we get it all loaded and setup, but mostly I love the support that the team gives in setting up EnjoyHQ. They have some amazing documentation and support articles on getting started.
Nachteile:
I wish I could allow all viewers to search through the archives and discover trends on their own.
Review EnjoyHQ
Kommentare: We are now collecting and gathering feedback company-wide that is accessible for everybody. We can now do follow-ups on the received feedback to build customer loyalty. And most importantly, we can now improve our software product based on user feedback to met user needs.
Vorteile:
The software is easy to use. The rules in which you can auto-tag feedback is very powerful. The support is great, fast and honest. Right now, we collect feedback more often and it is all collected in one place accessible for everybody.
Nachteile:
At this moment (I am using this software for a month now) I have nothing I dislike
Antwort von EnjoyHQ
vor 5 Jahren
Thanks for your review Caroline! We are here to help you succeed \o/
The cornerstone of our customer feedback process
Kommentare: EnjoyHQ is our customer feedback repository. All of our customer-facing teams (CSM, Support, Sales, Product) constantly pipe feedback items into EnjoyHQ and we review it weekly as a team. The product and UX teams also use it for qualitative research as we're designing new products & features.
Vorteile:
The deep searching is very powerful, and customer quotes are always at my fingertips when I'm writing a product spec or investigating a use case. The Slack integration is key, as our whole team is in Slack and it's very easy to add new feedback right from the channels we're already using. We've also got Zendesk syncing tickets that are tagged "feedback" into EnjoyHQ. I'm excited to try the new video transcripts feature that was just added as well. The support team is great as well, they are super quick to respond.
Nachteile:
EnjoyHQ's interface does take a little bit of time to get used to. They've improved it a lot recently with the search query builder, but there are still some quirks. You have to highlight some text in a customer quote before you can add a comment, for example. Also, I'm still not totally clear how Projects are to be used. But those are minor complaints.
Antwort von EnjoyHQ
vor 5 Jahren
Thank you so much for your feedback, Josh! We'll get in touch shortly and share how you can make the most out of the projects feature. We're here to help you succeed! Let's do this! =)
