von EnjoyHQ5 / 5 5 Bewertungen
Wer nutzt diese Software?
Produktionsteams, CX-Team und UX-Teams
Durchschnittliche Bewertung5 Bewertungen
- Gesamt 5 / 5
- Benutzerfreundlichkeit 4 / 5
- Kundenservice 5 / 5
- Funktionen 5 / 5
- Preis-Leistungs-Verhältnis 5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Ja, Kostenlose Testversion
Cloud, SaaS, Web
24/7 (Live Vertreter)
Angaben zum Hersteller
- Gegründet 2015
- Prädiktive Analytik
- Survey/Poll Management
- Forschung mit gemischten Methoden
- Qualitative komparative Analyse
- Quantitative Inhaltsanalyse
- Statistische Analyse
- Aufzeichnung der Bildschirmaktivität
- Entwicklung eines Prototypen
- Für Mobil
- Für Webseiten
- Tests der Benutzerfreundlichkeit
- Unmoderiertes Testing
- User Journeys
Die hilfreichsten Reviews für EnjoyHQ
Bewertet am 3.10.2019
Experience with EnjoyHQ as a B2B marketing platform with 1000 employees.
Kommentare: Apart from accumulating knowledge and helping us to surface the relevant bits whenever those are needed it has the potential of reaching one of our long-term goals: democratizing research. What this means for us is 1) tapping into the knowledge of other -non-product focused- departments, e.g. sales and support 2) enable other departments to use our knowledge.
Vorteile: We have a UX Research team of 6 persons, plus about 20 product managers. A tremendous amount of customer insights are generated every week. What I like most about EnjoyHQ is that it enables us to make use of that wealth of information. Whenever I start a new research project, I am sure to find 50 to 100 existing research notes that touch on that topic. It gives us a leg up. But that's just what a research repository at it's best. What makes EnjoyHQ special (we have tried 5 other solutions and surveyed 20 other) is I think the continuous care they show for our needs. Each other solution falls short somewhere along the research workflow.
Nachteile: Although EnjoyHQ follows sound and industry-standard data security practices, we miss a SOC2 or ISO27001 certification. Unfortunately, no other vendor has such certifications according to our investigation.
Bewertet am 1.10.2019
The cornerstone of our customer feedback process
Kommentare: EnjoyHQ is our customer feedback repository. All of our customer-facing teams (CSM, Support, Sales, Product) constantly pipe feedback items into EnjoyHQ and we review it weekly as a team. The product and UX teams also use it for qualitative research as we're designing new products & features.
Vorteile: The deep searching is very powerful, and customer quotes are always at my fingertips when I'm writing a product spec or investigating a use case. The Slack integration is key, as our whole team is in Slack and it's very easy to add new feedback right from the channels we're already using. We've also got Zendesk syncing tickets that are tagged "feedback" into EnjoyHQ. I'm excited to try the new video transcripts feature that was just added as well. The support team is great as well, they are super quick to respond.
Nachteile: EnjoyHQ's interface does take a little bit of time to get used to. They've improved it a lot recently with the search query builder, but there are still some quirks. You have to highlight some text in a customer quote before you can add a comment, for example. Also, I'm still not totally clear how Projects are to be used. But those are minor complaints.
Bewertet am 2.10.2019
User Research on steroids ;)
Kommentare: Really positive to see the platform evolve fast and I really appreciate to have so much user inputs at my finger tips. The more you put in it, the more you get out of it, and you can really answer user questions in no time without needing necessarily new research (finally tap into the cumulated user research done throughout the company - no more double work!).
Vorteile: - They adapt the platform often - I see improvements every day and they match my needs - you feel a dedicated team in the background and that's the best you can expect (no product is ever perfect) - Really helped me in my day to day to find information about our users in no time - I love the translation feature which let me not only look at the reviews / interviews that happened in english (with a large german community, this has no price!)
- Can be really complex at times and therefore some features become unusable or hard to get started with.
- Not very happy with the reports - I would need a kind of sub-folder system (the 1 folder = 1 project limits putting together several kind of inputs - I'll need to dig in the new story feature to see if this is solved with it)
Bewertet am 1.10.2019
Really great way to centralize feedback
Vorteile: Makes it super easy to get all customer feedback in one place, use it in decision making, and share it with the org. Integrates with everything we use to speak to customers, and was really quick to set up. The team have been very helpful on support whenever we have a question or need help.
Nachteile: It's a little complex to use, and there are a few little things on the interface which I wish worked better (for example the back button in Safari basically doesn't work). I think the Projects feature isn't as well developed as I would like, or at least I don't find myself using it as much as I would have thought I would.
Bewertet am 2.10.2019
EnjoyHQ, A Passionate Team Making a Needed Product
Vorteile: I love how easy this product makes the process of searching through libraries of information, something I couldn't do with products I used previously. The new transcription service that automatically, and freely, creates transcriptions of audio text is a massive lifesaver. It cuts down on notetaking requirements and costs for using alternative transcription services.
Nachteile: The software is still new and has the occasional bug or missing feature. These are rarely dealbreakers and when I bring them to the attention of support, they are very frequently already in the process of fixing them.