--- description: Detaillierte Informationen über XM for Customer Experience zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: XM for Customer Experience Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Kundenengagement Software](/directory/30906/customer-engagement/software) > [XM for Customer Experience](/software/152924/customer-frontlines) # XM for Customer Experience Canonical: https://www.capterra.com.de/software/152924/customer-frontlines Seite: 1 / 11\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/152924/customer-frontlines?page=2) > Qualtrics CustomerXM macht es Unternehmen leicht, jeden wichtigen Moment der Kundenerfahrung zu überwachen, darauf zu reagieren, und zu verbessern. > > Bewertung: **4.6/5** von 255 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet XM for Customer Experience? Customer Experience Manager jeder Branche, die nach einer zuverlässigen und benutzerfreundlichen Lösung für die Steuerung der gesamten Customer Experience suchen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 255 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Qualtrics - **Region**: Palo Alto, USA - **Gegründet**: 2013 ## Gewerblicher Kontext - **Startpreis**: 1.500,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Finnisch, Französisch, Irisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Spanisch - **Verfügbare Länder**: Argentinien, Australien, Belgien, Brasilien, Chile, China, Costa Rica, Deutschland, Frankreich, Indien, Irland, Italien, Japan, Kanada, Kolumbien, Mexiko, Niederlande, Puerto Rico, Schweiz, Spanien und 5 weitere ## Funktionen - API - Agenten-Schnittstelle - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Analytics - Anonymes Feedback - Anpassbare Formulare - Anpassbare Fragen - Anpassbare Vorlagen - Anrufaufzeichnung - Automatisiertes Routing - Befragungs-/Umfragemanagement - Beibehaltung nachverfolgen - Berichterstattung / Analyse - Bonus-Verwaltung - CES-Umfragestruktur - CSAT-Umfragestruktur - Computer Telephony Integration - Dashboard - Daten-Import / -Export - Datenvisualisierung - Drittanbieter-Integration - E-Mail Marketing - Employee Coaching Tools - Engagement-Tracking - Feedback-Management - Kommunikationsmanagement - Kundendatenverwaltung - Kundenerlebnis-Management - Kundenhistorie - Live-Chat - Multi-Channel-Kommunikation - Multi-Channel-Vertrieb - Multichannel-Datenerfassung - NPS-Umfragestruktur - Negatives Feedback Management - Nutzerbewertungs-Anfrage - Nutzerbewertungs-Notifikation - Qualitätsmanagement - Reaktions-Management - SMS-Nachrichtenversand - Sentiment-Analyse - Stichwort-Nachverfolgung - Trend-Analysen - Treueprogramm - Umfragen & Feedback - Visuelle Analytik - Workflow Automation - Überprüfung bewerten - Überwachung der Beschwerden ... und 35 weitere Funktionen ## Integrationen (38 insgesamt) - Adobe Analytics - Annex Cloud Loyalty Experience Platform - BHN Rewards - Chattermill - ClickTale - DataGrail - Dynamics 365 Business Central - Freshdesk - Fuel Cycle - Fullstory - Glassbox - Grade.us - IVR Technology Group - Jira - Kantata ... und 23 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Kundenengagement Software](https://www.capterra.com.de/directory/30906/customer-engagement/software) ## Ähnliche Kategorien - [Kundenengagement Software](https://www.capterra.com.de/directory/30906/customer-engagement/software) - [CEM Software (Customer Experience Management)](https://www.capterra.com.de/directory/30671/customer-experience/software) - [Kundenzufriedenheit Software](https://www.capterra.com.de/directory/30541/customer-satisfaction/software) - [Umfragetools](https://www.capterra.com.de/directory/30092/survey/software) - [Review Management Software](https://www.capterra.com.de/directory/31024/review-management/software) ## Alternativen 1. [SurveyMonkey](https://www.capterra.com.de/software/32728/surveymonkey) — 4.6/5 (10469 reviews) 2. [Jotform](https://www.capterra.com.de/software/158456/jotform-4-0) — 4.7/5 (2901 reviews) 3. [Connecteam](https://www.capterra.com.de/software/153140/connecteam) — 4.6/5 (5293 reviews) 4. [Typeform](https://www.capterra.com.de/software/137289/typeform) — 4.7/5 (970 reviews) 5. [Mailchimp](https://www.capterra.com.de/software/110228/mailchimp) — 4.5/5 (17635 reviews) ## Nutzerbewertungen ### "Reliable and powerful tool" — 4.0/5 > **Humaira** | *6. September 2024* | Marktforschung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It is very user friendly tool. The drag and features saves a lot if time and minimizes the coding effirt > > **Nachteile**: The data and analysis section needs to be improved. The costing is little high. > > The overall experience is very good. The support section covers every feature so even if we are stuck we can get help from support. ----- ### "Qualtrics Review" — 5.0/5 > **Mike** | *1. Oktober 2025* | Telekommunikation | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Its a great platform. Easy to use. Very helpful for gathering opinions and reviews of internal processes and company updates. ----- ### "Overall good product - Amazing customer support team, helps out fast and very efficient\!" — 3.0/5 > **Verifizierter Rezensent** | *20. Mai 2018* > > **Vorteile**: Qualtrics offers a broad variety to create an attractive survey with many different question types. Also, the data analysis and report functions are easy to use and have a great functionality. The customer support team is simply amazing\! Helpful, fast, friendly and efficient. They even contact you via email if the problem could not be solved immediately (of course only if one agrees with being contacted). > > **Nachteile**: The possibilities to export and translate the survey should be improved. Also, the design techniques (look \& feel) could be created easier to use and more options would be nice. ----- ### "Friendly, complete and functional" — 4.0/5 > **Andrea** | *12. September 2020* | Telekommunikation | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It is so specific for digital contact with clients in many forms, RRSS, email, SMS, QR, and both personalized and anonymous links. It is very versatile and that allows you to develop different plans to reach the contacts. I am also surprised by the functionalities for text analysis, it really reduces the difficulty of processing open answers without strictly doing one by one review, it is intuitive although the accuracy must be fine-tuned. > > **Nachteile**: Although I like and it is super useful its reports and dashboards, I would like to have more customization capacity, file formats to export results, and graphics or visualizations in reports and dashboards. It is very limited and generally difficult to distribute CSVs without first having to manually "clean" them. I would like to have a more standard excel format. It also happens to me with metrics, although the formula editor is a bit cumbersome, and the text analysis, although it seems advanced to me, I think that some filter levels are missing due to feelings of themes and general feelings, to make the revisions that a Sometimes the algorithm may fail. > > It is a powerful software, intuitive in many aspects, the surveys have a level of customization of flows, jumps, embedded data that I think is great and super necessary to customize the studies according to your audience. It has allowed me to organize my work as an Customer Voice Analyst and make contact with my clients more personalized and accurate, in addition to facilitating the work of analyzing responses and obtaining good conclusions, numerically and graphically. It is definitely an enhancer with all its functionalities and that is why I hope you continue to develop some requests that are very necessary to continue exploiting the potential of this tool. ----- ### "Great Product, Great People" — 5.0/5 > **Bryce** | *3. August 2018* | Bildungsmanagement | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Customer Service turns out to be a huge part of any user experience, but as a Brand Administrator, I was always getting requests from people in my organization about Qualtrics. I always found them to be readily available and willing to field whatever crazy request I was asking about. There are several high-quality survey and analytics tools on the market, but Qualtrics has really set itself apart by investing heavily into it's customer experience resources (physical, digital, and human) to round out a solid overall experience. > > **Nachteile**: As an social science research scientist, I found that there are a few "hard coded" defaults in the system that do not really align with common research practice. There are not a ton, but one is the coded values of Likert-type items; because the default setting is Very Satisfied = 1 and Very Disatisfied = 7, I have to customize all of my subsequent items in my surveys to ensure that my averages or "TOP TWO" results meet what I expect. This is not a serious matter in the end because I'm aware of it, but I got burned by this a few times in the past and it cost me a good bit of time. > > As a higher education professional, we have to process students accurately and efficiently, and qualtrics has helped us creatively do this on a number of levels. We also gather and report out on student satisfaction concerns, as well as marketing and needs analyses. The system is extremely versatile, so there are countless applications that can help guide the work we do in higher educational settings. This is a premium product that requires a premium investment from your organization; however, once you've made this investment, you'll find that they have thought of almost everything from an end-user perspective, and have made a very friendly yet robust product, a difficult balance to strike in a competitive industry. ----- Seite: 1 / 11\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/152924/customer-frontlines?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/152924/customer-frontlines) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten