--- description: Detaillierte Informationen über XM for Customer Experience zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: XM for Customer Experience Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Kundenengagement Software](/directory/30906/customer-engagement/software) > [XM for Customer Experience](/software/152924/customer-frontlines) # XM for Customer Experience Canonical: https://www.capterra.com.de/software/152924/customer-frontlines Seite: 1 / 11\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/152924/customer-frontlines?page=2) > Qualtrics CustomerXM macht es Unternehmen leicht, jeden wichtigen Moment der Kundenerfahrung zu überwachen, darauf zu reagieren, und zu verbessern. > > Bewertung: **4.6/5** von 255 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet XM for Customer Experience? Customer Experience Manager jeder Branche, die nach einer zuverlässigen und benutzerfreundlichen Lösung für die Steuerung der gesamten Customer Experience suchen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 255 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Qualtrics - **Region**: Palo Alto, USA - **Gegründet**: 2013 ## Gewerblicher Kontext - **Startpreis**: 1.500,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Finnisch, Französisch, Irisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Spanisch - **Verfügbare Länder**: Argentinien, Australien, Belgien, Brasilien, Chile, China, Costa Rica, Deutschland, Frankreich, Indien, Irland, Italien, Japan, Kanada, Kolumbien, Mexiko, Niederlande, Puerto Rico, Schweiz, Spanien und 5 weitere ## Funktionen - API - Agenten-Schnittstelle - Aktivitäts-Dashboard - Analytics - Anonymes Feedback - Anpassbare Formulare - Anpassbare Fragen - Anrufaufzeichnung - Automatisiertes Routing - Befragungs-/Umfragemanagement - Beibehaltung nachverfolgen - Berichterstattung / Analyse - Berichterstattung und Statistik - Bonus-Verwaltung - CRM - CSAT-Umfragestruktur - Chatbot - Computer Telephony Integration - Dashboard - Drittanbieter-Integration - E-Mail Marketing - Employee Coaching Tools - Engagement-Tracking - Feedback-Management - KPI-Überwachung - Kommunikationsmanagement - Kundenaktivitäts-Tracking - Kundendatenverwaltung - Kundenerlebnis-Management - Kundenhistorie - Kundensegmentierung - Leistungskennzahlen - Multichannel-Datenerfassung - NPS-Umfragestruktur - Negatives Feedback Management - Nutzerbewertungs-Anfrage - Nutzerbewertungs-Notifikation - Problem-Nachverfolgung - Prozess-/Workflow-Automatisierung - Qualitätsmanagement - Reaktions-Management - SMS-Nachrichtenversand - Stichwort-Nachverfolgung - Treueprogramm - Umfragen & Feedback - Verhaltensbezogene Analysen - Visuelle Analytik - Werkzeuge zur Zusammenarbeit - Überprüfung bewerten - Überwachung der Beschwerden ... und 35 weitere Funktionen ## Integrationen (38 insgesamt) - Adobe Analytics - Annex Cloud Loyalty Experience Platform - BHN Rewards - Chattermill - ClickTale - DataGrail - Dynamics 365 Business Central - Freshdesk - Fuel Cycle - Fullstory - Glassbox - Grade.us - IVR Technology Group - Jira - Kantata ... und 23 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Kundenengagement Software](https://www.capterra.com.de/directory/30906/customer-engagement/software) ## Ähnliche Kategorien - [Kundenengagement Software](https://www.capterra.com.de/directory/30906/customer-engagement/software) - [CEM Software (Customer Experience Management)](https://www.capterra.com.de/directory/30671/customer-experience/software) - [Kundenzufriedenheit Software](https://www.capterra.com.de/directory/30541/customer-satisfaction/software) - [Umfragetools](https://www.capterra.com.de/directory/30092/survey/software) - [Review Management Software](https://www.capterra.com.de/directory/31024/review-management/software) ## Alternativen 1. [Typeform](https://www.capterra.com.de/software/137289/typeform) — 4.7/5 (945 reviews) 2. [SurveySparrow](https://www.capterra.com.de/software/168823/surveysparrow) — 4.4/5 (121 reviews) 3. [SurveyMonkey](https://www.capterra.com.de/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 4. [Jotform](https://www.capterra.com.de/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 5. [Connecteam](https://www.capterra.com.de/software/153140/connecteam) — 4.6/5 (5058 reviews) ## Nutzerbewertungen ### "Reliable and powerful tool" — 4.0/5 > **Humaira** | *6. September 2024* | Marktforschung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It is very user friendly tool. The drag and features saves a lot if time and minimizes the coding effirt > > **Nachteile**: The data and analysis section needs to be improved. The costing is little high. > > The overall experience is very good. The support section covers every feature so even if we are stuck we can get help from support. ----- ### "Secure survey management platform" — 4.0/5 > **Ramya** | *26. Juli 2021* | Forschung | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: -Data presentation- visuals, reports, spreadsheet -Personalized and blinded survey links -Automated features to send survey timed reminders through different channels -Automated features to customize and send Thank you notes. > > **Nachteile**: Pricey- We use it through institutional license. > > We conduct trainings for journalists and use Qualtrics to get anonymized feedback and suggestions and to conduct pre-test, post-test and follow-up surveys. For this, multi-modal administration is important- including through emails and through personal messages. Qualtrics lets you track this infomration. ----- ### "Overall good product - Amazing customer support team, helps out fast and very efficient\!" — 3.0/5 > **Verifizierter Rezensent** | *20. Mai 2018* > > **Vorteile**: Qualtrics offers a broad variety to create an attractive survey with many different question types. Also, the data analysis and report functions are easy to use and have a great functionality. The customer support team is simply amazing\! Helpful, fast, friendly and efficient. They even contact you via email if the problem could not be solved immediately (of course only if one agrees with being contacted). > > **Nachteile**: The possibilities to export and translate the survey should be improved. Also, the design techniques (look \& feel) could be created easier to use and more options would be nice. ----- ### "Qualtrics - the best for surveys\!" — 5.0/5 > **Hannah** | *8. Februar 2020* | Bildungsmanagement | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Qualtrics can be customized in basically an infinite amount of ways. My institution uses qualtrics for everything from very short to very long surveys, research studies, and more. Also, users can customize it so that it has their businesses logo/color. It can be 100% personalized. > > **Nachteile**: I have not found anything I dislike about qualities. It works perfectly for me as both a survey-taker and a creator. > > Qualtrics is, in my opinion, the most capable and flexible software for survey creation. If you have money in the budget, buy this, you will not regret it. ----- ### "Friendly, complete and functional" — 4.0/5 > **Andrea** | *12. September 2020* | Telekommunikation | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It is so specific for digital contact with clients in many forms, RRSS, email, SMS, QR, and both personalized and anonymous links. It is very versatile and that allows you to develop different plans to reach the contacts. I am also surprised by the functionalities for text analysis, it really reduces the difficulty of processing open answers without strictly doing one by one review, it is intuitive although the accuracy must be fine-tuned. > > **Nachteile**: Although I like and it is super useful its reports and dashboards, I would like to have more customization capacity, file formats to export results, and graphics or visualizations in reports and dashboards. It is very limited and generally difficult to distribute CSVs without first having to manually "clean" them. I would like to have a more standard excel format. It also happens to me with metrics, although the formula editor is a bit cumbersome, and the text analysis, although it seems advanced to me, I think that some filter levels are missing due to feelings of themes and general feelings, to make the revisions that a Sometimes the algorithm may fail. > > It is a powerful software, intuitive in many aspects, the surveys have a level of customization of flows, jumps, embedded data that I think is great and super necessary to customize the studies according to your audience. It has allowed me to organize my work as an Customer Voice Analyst and make contact with my clients more personalized and accurate, in addition to facilitating the work of analyzing responses and obtaining good conclusions, numerically and graphically. It is definitely an enhancer with all its functionalities and that is why I hope you continue to develop some requests that are very necessary to continue exploiting the potential of this tool. ----- Seite: 1 / 11\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/152924/customer-frontlines?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/152924/customer-frontlines) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten