Wer nutzt diese Software?
Jedes Unternehmen, das sich darauf konzentriert, ein großartiges Kundenerlebnis zu bieten.
Durchschnittliche Bewertung
252 Bewertungen- Gesamt 5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
Produktdetails
- Startpreis 49,00 $/Monat
- Kostenlose Version Nein
- Kostenlose Testversion Ja
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Einsatz
Cloud, SaaS, Web
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Training
Persönlich
Live Online
Dokumentation
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Kundenbetreuung
Support während der Geschäftszeiten
Online
Angaben zum Hersteller
- Nicereply
- https://nicereply.com
- Gegründet 2011
Über Nicereply
Nicereply hilft Hunderten von Teams in Unternehmen wie Microsoft, Lenovo, Hubspot und Buffer, die Qualität ihres Kundenservices zu messen und zu verbessern.
Miss CSAT, NPS und CES 2.0 pro Agent, Team oder unternehmensweit. Steigere die Rücklaufquote deiner Umfragen um 200 %. Sieh dir deine Daten in der Support-Software an und stelle darauf aufbauende Trigger ein. Erhalte dreimal mehr Feedback und sende weniger E-Mails. Passe sowohl das Aussehen als auch den Inhalt deiner Umfragen an. Setze Ziele, verfolge KPIs, erstelle Berichte und vieles mehr.
Nicereply Funktionen
- 360-Grad-Feedback
- Analytik
- Berichterstattung über Anrufe
- Feedback-Sammlung
- Umfrage-Management
- Überwachung der Beschwerden
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Die hilfreichsten Reviews für Nicereply
Great for metrics
Bewertet am 14.6.2018
Kommentare: Ensure the happiness of customers and how well the staff is responding to them by addressing their concerns and questions. Also, it helps us to identify trends and issues.
Vorteile: It's a great assessment tool and it provides valuable metrics for management about performance. The UI dashboard is very simple and easy to use. I like the sample options and date range features included on the dashboard and that each NR is hyperlinked for direct access. This might be totally unrelated, but I enjoy the customer service articles NR sends to my inbox. I find them applicable to my current role.
Nachteile: I really dislike the fact that customers can rate the same case multiple times, this is one the MAJOR downsides of NR. When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times). Luckily, management reviews the agents NR rating and can determine whether or not the unfair score should be deleted. It's a bummer that NR isn't integrated with social customer service software such as Conversocial.
Great and useful but the customers do not use it correctly
Bewertet am 7.6.2018
Kommentare: Great way to assess and keep track of Support team effectiveness.
Vorteile: I like being able to see feedback and rating from customers who rate us based on our service. It is nice to see that they can rate the service and the product separately. It has lots of potential for being a great product for companies. I am excited to see this evolve and grow over time.
Nachteile: I hate that customers do not understand the ratings and decide to ask more questions in the Nicereply rating comment box rather than in the actual email they sent to our help desk. I also dislike how a single "1" drags mu scores down when it is for things such as a customer being unhappy with something we don't offer. They like the service they got but end up rating me as a 1 and then it looks like I am not effective. It gets frustrating at times but I guess it is just part of the job and is something that will be tweaked over time.