Nicereply

Nicereply

von Nicereply

Wer verwendet Nicereply?

Jedes Unternehmen, das sich darauf konzentriert, ein großartiges Kundenerlebnis zu bieten.

Was ist Nicereply?

Nicereply hilft Hunderten von Teams in Unternehmen wie Microsoft, Lenovo, Hubspot und Buffer, die Qualität ihres Kundenservices zu messen und zu verbessern.
Miss CSAT, NPS und CES 2.0 pro Agent, Team oder unternehmensweit. Steigere die Rücklaufquote deiner Umfragen um 200 %. Sieh dir deine Daten in der Support-Software an und stelle darauf aufbauende Trigger ein. Erhalte dreimal mehr Feedback und sende weniger E-Mails. Passe sowohl das Aussehen als auch den Inhalt deiner Umfragen an. Setze Ziele, verfolge KPIs, erstelle Berichte und vieles mehr.

Nicereply – Details

Nicereply

https://nicereply.com

Gegründet 2011

Nicereply – Preisübersicht

Nicereply ist verfügbar ab 49,00 $/Monat. Nicereply bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Nicereply findest du unten.

Startpreis

49,00 $/Monat

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Nicereply Funktionen

Kundenzufriedenheit Software
360-Grad-Feedback
Analytik
Berichterstattung über Anrufe
Feedback-Sammlung
Umfrage-Management
Überwachung der Beschwerden

Nicereply – Nutzerbewertungen

Zeigt 5 von 260 Nutzerbewertungen

Gesamt
4.7/5
Benutzerfreundlichkeit
4.7/5
Kundenservice
4.7/5
Funktionen
4.6/5
Preis-Leistungs-Verhältnis
4.7/5

Nicereply does exactly what it needs too: deliver ratings and statements from email Customers.

Bewertet am 2.7.2018
Zach S.
Senior Marketing Project Manager
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Nicereply provides our team with an immediate understanding of a customer's view of their service. It also allows us to keep our eye on any customers that require additional attention or feel that their service or product experience is incomplete.

Vorteile: Nicereply knows what its good at and doesn't focus on anything else. The UI is intuitive, basic and helpful. This is a true "meat and potatoes" tool. It provides our team a pulse on our email support and customer contacts.

Nachteile: As stated previously, Nicereply only does one thing, albeit well. It fulfills its purpose but doesn't bring anything new or cutting edge to the table. You know what you get, the whole time.

Great Tool for Customer Feedback

Bewertet am 5.8.2019
Camille K.
Travel Agent
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This is a wonderful tool for our company to quickly resolve any issues. Some of our clients don't write feedback to the agents directly and will use NiceReply as a buffer. We can then figure out our client's problems and quickly get back to them with solutions.

Vorteile: This tool is easy to implement in emails, giving your clients the opportunity to quickly provide feedback on your services. Fast and accurate software with great customer support that efficiently resolves issues. Overall a great tool to allow your clients to provide accurate feedback.

Nachteile: This software can at times give feedback scores to other colleagues, rather than yourself, thus skewing the results for the agents.

Very Happy They Went Above and Beyond

Bewertet am 2.7.2018
Spirit C.
Product Manager
51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The one thing that sticks out to me about this company is that when we first started with them we did not exactly fit the mold that we wanted to use Nicereply for. When I spoke to someone there they told me what I was looking for was actually in development and they allowed me to stay on a trial and kept me updated on the progress of the development that I needed. That showed me they valued not only the customer but had faith that their product was going to fit our needs.

Nachteile: I do not have any con's at this time. Every time I have reached out to customer support I get top notch service.

Amazing tool to keep track of your ratings

Bewertet am 3.12.2019
Bryan F.
Customer Support Agent
Verbraucherdienste, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Wonderful service, when it comes to satisfication reports this should be the one you want to use.

Vorteile: I like you easy it is to compile a weekly, daily or monthly report. It can be integrated with ticketing software. You can only filter by low rating in order to identify trends.

Nachteile: I like the service a lot, however, I feel that it's UI can be improved into a more modern layout to have a better experience.

Good idea in theory, but misses the mark when it comes to overall functionality.

Bewertet am 2.7.2018
Kevin M.
Customer Operations Manager
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
2/5
Gesamt
2/5
Benutzerfreundlichkeit
1/5
Eigenschaften & Funktionalitäten
2/5
Kundenbetreuung
2/5
Preis-Leistungs-Verhältnis

Vorteile: It was fairly easy to set up and get running. The supplied good write-ups for getting things installed and connected to things like Zendesk. The graphs are easy to just copy-paste the code and it looks pretty nice.

Nachteile: If you make a mistake when setting up your reviewing, you have to start from the beginning to fix that mistake, you can't just fix it. I ever reached out to support for help but, after several days of no response, I ended up just deleting all the work I did and starting over from scratch. Only then I heard back from support and they essentially told me to do just that. In addition to this, it's impossible to get an accurate measurement of historic data. I wanted to simply pull my team's average score on a daily basis and report that. First off, they don't allow you to pull this information via CSV or spreadsheet, I had to look at this tiny chart and hover over each day individually. Secondly, I noticed different scores when I changed the date range. For example, I set my date range as May 1st - May 31st and on May 1st, my average team score was 5.93. When I changed my date range to May 1st - June 23rd and looked at May 1st, my average team score was now 6.1. I emailed their support, waited a few days, and heard back that they would check with their engineering team about that. A few days later, they said "The graph has just an informative character and scores are changed a bit so graph doesn't look to "bumpy" when there are multiple different scores every day. " When I pressed more on this, they said that I'd have to change the date range to each day to get accurate historic information, which is absolutely awful. Searching for a replacement for this product...