Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Nicereply?

Nicereply hilft Hunderten von Teams in Unternehmen wie Microsoft, Lenovo, Hubspot und Buffer, die Qualität ihres Kundenservices zu messen und zu verbessern.
Miss CSAT, NPS und CES 2.0 pro Agent, Team oder unternehmensweit. Steigere die Rücklaufquote deiner Umfragen um 200 %. Sieh dir deine Daten in der Support-Software an und stelle darauf aufbauende Trigger ein. Erhalte dreimal mehr Feedback und sende weniger E-Mails. Passe sowohl das Aussehen als auch den Inhalt deiner Umfragen an. Setze Ziele, verfolge KPIs, erstelle Berichte und vieles mehr.

Wer verwendet Nicereply?

Jedes Unternehmen, das sich darauf konzentriert, ein großartiges Kundenerlebnis zu bieten.

Nicereply Software - 1
Nicereply Software - 2
Nicereply Software - 3
Nicereply Software - 4
Nicereply Software - 5

Du bist nicht sicher, ob Nicereply das Richtige ist? Mit einer beliebten Alternative vergleichen

Nicereply

Nicereply

4,7 (285)
59,00 $
Monat
Kostenlose Version
Kostenlose Testversion
41
17
4,7 (285)
4,7 (285)
4,7 (285)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
Keine Preise gefunden
Kostenlose Version
Kostenlose Testversion
89
32
4,2 (20)
4,5 (20)
4,8 (20)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Nicereply

Durchschnittliche Bewertung

Gesamt
4,7
Benutzerfreundlichkeit
4,7
Kundenservice
4,7
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,7

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
77%
4
21%
3
1%
2
1%
Zach
Zach
Senior Marketing Project Manager in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Nicereply does exactly what it needs too: deliver ratings and statements from email Customers.

5,0 vor 6 Jahren

Kommentare: Nicereply provides our team with an immediate understanding of a customer's view of their service. It also allows us to keep our eye on any customers that require additional attention or feel that their service or product experience is incomplete.

Vorteile:

Nicereply knows what its good at and doesn't focus on anything else. The UI is intuitive, basic and helpful. This is a true "meat and potatoes" tool. It provides our team a pulse on our email support and customer contacts.

Nachteile:

As stated previously, Nicereply only does one thing, albeit well. It fulfills its purpose but doesn't bring anything new or cutting edge to the table. You know what you get, the whole time.

Lemuel
Customer Support Representative in USA
Computer-Software, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great and easy to use for for Customer Support metrics!

4,0 vor 2 Jahren

Vorteile:

It was easy to filter and see a support agent's CSAT ratings quickly

Nachteile:

The graphs/charts could be more refined and have a more appealing UI instead of a simple barebones pie chart/bar graph

Kevin
Customer Operations Manager in USA
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Good idea in theory, but misses the mark when it comes to overall functionality.

2,0 vor 6 Jahren

Vorteile:

It was fairly easy to set up and get running. The supplied good write-ups for getting things installed and connected to things like Zendesk. The graphs are easy to just copy-paste the code and it looks pretty nice.

Nachteile:

If you make a mistake when setting up your reviewing, you have to start from the beginning to fix that mistake, you can't just fix it. I ever reached out to support for help but, after several days of no response, I ended up just deleting all the work I did and starting over from scratch. Only then I heard back from support and they essentially told me to do just that. In addition to this, it's impossible to get an accurate measurement of historic data. I wanted to simply pull my team's average score on a daily basis and report that. First off, they don't allow you to pull this information via CSV or spreadsheet, I had to look at this tiny chart and hover over each day individually. Secondly, I noticed different scores when I changed the date range. For example, I set my date range as May 1st - May 31st and on May 1st, my average team score was 5.93. When I changed my date range to May 1st - June 23rd and looked at May 1st, my average team score was now 6.1. I emailed their support, waited a few days, and heard back that they would check with their engineering team about that. A few days later, they said "The graph has just an informative character and scores are changed a bit so graph doesn't look to "bumpy" when there are multiple different scores every day. " When I pressed more on this, they said that I'd have to change the date range to each day to get accurate historic information, which is absolutely awful. Searching for a replacement for this product...

Spirit
Spirit
Product Manager in USA
Verifizierter Nutzer auf LinkedIn
, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very Happy They Went Above and Beyond

5,0 vor 6 Jahren

Vorteile:

The one thing that sticks out to me about this company is that when we first started with them we did not exactly fit the mold that we wanted to use Nicereply for. When I spoke to someone there they told me what I was looking for was actually in development and they allowed me to stay on a trial and kept me updated on the progress of the development that I needed. That showed me they valued not only the customer but had faith that their product was going to fit our needs.

Nachteile:

I do not have any con's at this time. Every time I have reached out to customer support I get top notch service.

Bryan
Bryan
Customer Support Agent in Honduras
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Amazing tool to keep track of your ratings

5,0 vor 4 Jahren

Kommentare: Wonderful service, when it comes to satisfication reports this should be the one you want to use.

Vorteile:

I like you easy it is to compile a weekly, daily or monthly report. It can be integrated with ticketing software. You can only filter by low rating in order to identify trends.

Nachteile:

I like the service a lot, however, I feel that it's UI can be improved into a more modern layout to have a better experience.