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ServiceNow IT Service Management

ServiceNow IT Service Management

Was ist ServiceNow IT Service Management?

Wissensmanagement-Tool, das Wissen aus dem gesamten Unternehmen durch Gruppenverantwortlichkeiten, Abonnements und Arbeitsabläufe erfasst.

Wer verwendet ServiceNow IT Service Management?

Wissenserfassungslösung für alle Unternehmen mit Funktionen wie Einrichtung mit Anleitung, Analyse und Dashboards, Artikelversionierung, angepasster Suche und Gruppenverantwortung.

Du bist nicht sicher, ob ServiceNow IT Service Management das Richtige ist? Mit einer beliebten Alternative vergleichen

ServiceNow IT Service Management

ServiceNow IT Service Management

4,6 (32)
Keine Preise gefunden
Kostenlose Version
Kostenlose Testversion
14
Keine Integrationen gefunden
4,3 (32)
4,3 (32)
4,5 (32)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
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Kostenlose Version
Kostenlose Testversion
3
1
3,7 (114)
3,9 (114)
3,9 (114)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über ServiceNow IT Service Management

Durchschnittliche Bewertung

Gesamt
4,6
Benutzerfreundlichkeit
4,3
Kundenservice
4,5
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,3

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
63%
4
31%
3
6%
Ariel
Ariel
IT Manager
Verifizierter Nutzer auf LinkedIn
Essen & Trinken, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very attractive Incidents/ Requests management tool for IT Operations.

5,0 vor 2 Monaten Neu

Kommentare: It is a very useful tool for professional incidents/ requests creation and management.

Vorteile:

The multi-profile access, the simple and friendly user interface, the option to customize the layout and fields (like urgency, impact,...). Easy for users to add comments and files associated with the Incident. Simple for Service Desk representatives to transfer the Request/ Incident to other IT teams.

Nachteile:

When having multiple SN instances for different purposes (like one for HR, one for IT,...) it might be a bit cumbersome to know "where you are". If possible, it would be great to come up with a single 'entry door' for all company-wide incident/ request types and then, from there, select the 'master ticket type' you'd like to raise (IT, HR,...)

Meraz
Meraz
Assistant Manager in Irland
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

"Completely all that is required to be an outstanding knowledge management system"

4,0 vor 2 Jahren

Kommentare: Not only does it keep all of our team's knowledge in one place and make it easy to share, but it is also a good tool for ITIL management. We use it to make tickets for our client's problems so that we can fix them. Very simple to use and change. The history of versions is easy to find. The ability to use different knowledge bases for different parts of a company.

Vorteile:

Customers and workers can get better rates when they use self-service. Machine learning can help agents learn more about their surroundings, which can make them more productive. Work with the Service Portal Customers and employees can use the Service Portal to search, browse, and look at knowledge from their computers or mobile devices. To get insights, you need to know something. Automated machine learning can automatically find knowledge gaps, show them visually, and assign them to authors to fill. This will make self-service and solving problems easier. Making knowledge that fits the situation Agents and employees can make knowledge more useful by being able to record knowledge articles while doing work processes like incident or case management. These knowledge bases have articles that tell users how to do things like help themselves, fix problems, and finish tasks. Knowledge Management helps with creating, putting articles into groups, reviewing, and approving them. Users can search for articles, look through them, and also give feedback.

Nachteile:

The cost is very high, it needs a lot of customization and training.Performance is sometimes a problem, just like it is with other ServiceNow modules.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Versicherung, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ServiceNow Ticketing System review

3,0 vor 3 Jahren

Kommentare: A nice piece of software that has ultra-quick response times, is fully customizable, and integrates well into an environment that is focused on service delivery. An absolute must for your IT department.

Vorteile:

I wish I could provide a better review for this software, as streamlined as it is, there are definitely some features missing. I love the fact that you are able to customize multiple homepages and the number of widgets and customizations that you can add to each, covers all of your ITSM needs.

Nachteile:

The search feature is lacking, in that, I wish it would maintain a better structure when trying to filter the results for better visibility. Outlook integration would also be an added bonus to a future release. Much frustration could be avoided knowing that the person you are trying to interact with in a ticket, is actually in the office.

siva
Applications Manager in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Self Service Knowledge Management par excellence

4,0 vor 6 Jahren

Vorteile:

I manage an IT Support team.With the ServiceNow knowledge management we reduced the number of IT tickets by 30 percent. Each time IT helpdesk resolves a ticket, we publish the solution on ServiceNow Knowledge Management. We provide the error codes, keywords in the article, such that when an end user searches for it, the solution is displayed readily saving time and effort. We spent good time in publishing the solutions for frequent issues on this tool and users started to resolve the issues themselves by following the published solutions. This tool has increased customer satisfaction and saved money. Before this tool, Helpdesk team was dependent on one person for everything as this person has all the knowledge. As we documented most of the issues and their solutions, the knowledge got democratized and person dependency and risk reduced. Instead of firefighting frequent issues, our helpdesk got time to do root cause analysis for complex issues and find solutions.

Nachteile:

The product can be more user friendly and intuitive. Knowledge can be organized in a better way. Tool can be made faster.

Prasad
ServiceNow Developer in Indien
Informationstechnologie & -dienste, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ServiceNow ITSM Review

5,0 letztes Jahr

Vorteile:

Management modules for incidents, problems, changes, and service requests are included in a comprehensive ITSM solution.The high degree of adaptability and configuration, enables enterprises to customize the solution to their particular requirements.Powerful reporting and analytics tools to track and enhance service delivery.Automation and seamless workflows are made possible by integration with other systems and apps.A centralized view of all service-related operations and a single system of record for IT service management activities.

Nachteile:

Because of the platform's complexity, the learning curves for administration and users are high.Costs of implementation and maintenance may be significant, particularly for smaller businesses.