ServiceNow Knowledge Management
von ServiceNow4.5 / 5 16 Bewertungen
Wer nutzt diese Software?
Knowledge capture solution for all enterprises with features such as guided setup, analytics and dashboards, article versioning, customized search, and group ownership.
Durchschnittliche Bewertung16 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4 / 5
- Preisinformationen Contact ServiceNow for pricing details.
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Cloud, SaaS, Web
Angaben zum Hersteller
- Gegründet 2003
Über ServiceNow Knowledge Management
Knowledge management tool that captures knowledge from across the organization through group ownership, subscriptions, and workflow.
ServiceNow Knowledge Management Funktionen
- Katalogisierung / Kategorisierung
- Self-Service Portal
Die hilfreichsten Reviews für ServiceNow Knowledge Management
Bewertet am 30.4.2018
Self Service Knowledge Management par excellence
I manage an IT Support team.With the ServiceNow knowledge management we reduced the number of IT tickets by 30 percent. Each time IT helpdesk resolves a ticket, we publish the solution on ServiceNow Knowledge Management. We provide the error codes, keywords in the article, such that when an end user searches for it, the solution is displayed readily saving time and effort.
We spent good time in publishing the solutions for frequent issues on this tool and users started to resolve the issues themselves by following the published solutions. This tool has increased customer satisfaction and saved money.
Before this tool, Helpdesk team was dependent on one person for everything as this person has all the knowledge. As we documented most of the issues and their solutions, the knowledge got democratized and person dependency and risk reduced. Instead of firefighting frequent issues, our helpdesk got time to do root cause analysis for complex issues and find solutions.
Nachteile: The product can be more user friendly and intuitive. Knowledge can be organized in a better way. Tool can be made faster.
Bewertet am 29.1.2019
Service Now Review
Kommentare: All I can say is, I really enjoyed ServiceNow. Definitely recommended.
Vorteile: I really enjoyed the fact that KB articles could be shared globally. I have created a handful of them that were used all across EMEA as well as the US. I also really like how closing out a ticket can automatically open another for different teams. For example, when the Security team closes out of their account creation ticket, it opens another for the hardware team to build the user's computer and once that's closed it will open another to deploy the equipment. It keeps the workflowing moving until everything is complete.
Nachteile: I don't think there were any cons I found about ServiceNow. I have now moved to a new workplace and have tried to propose to them the benefits of implementing ServiceNow to our Foundation, however we are nonprofit and do not have the budget for ServiceNow.
Bewertet am 12.3.2019
ServiceNow is a great platform for keeping track of everything
Kommentare: ServiceNow has been a great tool for tracking all the components of ITIL for our Managed Services practice.
Vorteile: With ServiceNow nothing ever disappears and the workflows for getting routing work done are great. Knowing that everyone in my company pretty much intuitively knows how to use ServiceNow helps a lot because we don't have to ask routine questions that we can just look up ourselves.
Some of the custom features seem to get harder to maintain and become crustier with time.
Because of the cost and effort to implement, as a programmer, I'm kind of stuck using the old SDLC module instead of purpose built software.
Bewertet am 15.5.2019
Service now -ITISM
Created ticket for the user issue and resolved by support team
Created report for easy purpose of the user
To create multiple kind of ticket on the basis of our requirement like incident ,request ,catalog task ,service task
Also yo create the report with the help of SQL squery
Nachteile: It would go on sleep.mode if not using continuously for trial version
Bewertet am 7.6.2017
Absolutely everything needed to be a great knowledge management system
Vorteile: Very easy to use and customize. Version histories are readily available. The ability to use multiple knowledge bases for different corporate departments.
Nachteile: I do not like that one cannot allow access to the knowledge base and lock specific categories... YET. It is supposed to be available in a future release.