ServiceNow Problem Management
von ServiceNow4.3 / 5 35 Bewertungen
Durchschnittliche Bewertung35 Bewertungen
- Gesamt 4.3 / 5
- Benutzerfreundlichkeit 3.9 / 5
- Kundenservice 4.2 / 5
- Funktionen 4.3 / 5
- Preis-Leistungs-Verhältnis 4.1 / 5
- Gratis Testen Nein
Angaben zum Hersteller
- Gegründet 2003
Über ServiceNow Problem Management
Minimize the business impact of service disruptions and prevent future disruptions. Investigate the root cause of an incident through structured problem analysis, then document solutions and workarounds in the KB.
ServiceNow Problem Management Funktionen
Die hilfreichsten Reviews für ServiceNow Problem Management
Bewertet am 9.1.2018
Workflow friendly interface
Kommentare: The easy of use, customizable UI, the ability to create and schedule a vast amount of scheduled reports for management on incident, problem, and change management. How easy it is to access the data from a mobile device and make updates.
How easy it is to customize the workflow and generate scheduled reports.
I like the responsiveness of the customer and technical support, which I did not have to contact much.
The updates and patches were very easy to implement. The risk and impact were minimal if any because we loaded the new version in our dev/test environment.
If we did need to rollback the changes were transparent to the end-users. Our account executive was very responsive and could direct us to the extensive online knowledgebase that included comments and blogs from existing customers. At one company we migrated data from SalesForce into SN without any loss of data.
After we completed import of the data from SalesForce, we found a 3rd party link to synch any new changes from SalesForce into SN without missing any data.
If I had to list one area of improvement is the cost. You do pay for what you get.
At one company I worked at, we had an aggressive timeline to implement SN into our existing IT environment.
The professional services group that came in and planned the implementation and testing phases to the exact phase gates. We were able to successfully implement SN in our production environment in a six-month time frame with the end-users, HR, facilities and alert notifications working as intended.
I was impressed. The piece that needed improvement was having IT management decide on which components of SN to bring on board.
Bewertet am 29.7.2019
Great ITIL software but performance is a huge issue
Kommentare: Overall, it's a great product. Performance is a bit issue Learning curve is steep but once you get used to it, it's great
Vorteile: - Great All In one software to implement incident, problems, changes and management workflow. Very easy to track progress or existing tickets or search old ones. - Lots of user customization - Filter/Queries are very useful or expert users
Nachteile: - The main issue with ServiceNow is Performance!!! It often take long time to load a page or query results. - Filter and Queries are useful but sometime it's hard to search existing queries if you are in a different section of ServiceNow. Would be nice to have all-in-one queries for user so user can easier lookup all the existing queries (yes, you can go to the correct section first and then check the queries, but loading is often a big issue) - Lot of different ServiceNow products incorporated together, so it's sometimes hard for new users to browse around and get use to it. Learning curve is steep. - Very costly product.
Bewertet am 8.8.2019
Review for Servicenow
Kommentare: Overall experience with this product is quite decent. I have been using this for over 5 years now and so far this has been quite helpful in day to day work.
This is a good product that allows complete problem management to happen.
Proper statuses are maintained throughout the life cycle of a problem.
Option is there to assign the tasks to multiple teams that may need to be involved.
The learning from the problem can also be maintained/saved in this product.
Nachteile: User Interface is something that the product can be improved on
Bewertet am 18.7.2017
Very good application with so many features to track & report the incidents,problems in the project
Vorteile: Perfectly suitable for ITIL process of implementing incident/problem/change/workgroup/Knowledge management processes for the projects to track, identify and fix the issues. Capturing the details of the service request/incident/change is very good. Setting up Paging/Alerting is another useful feature to keep track of the things.
Nachteile: Huge application, takes time to load sometimes, tons of features and is a costly application which only major organizations are using it.
Bewertet am 18.12.2018
ServiceNow Problem Management
Kommentare: Overall, a good platform, with lots of versatility and reporting options. Feels very heavy and slow from a user standpoint, and permissions management is awkward.
Vorteile: Good for ticket tracking and timelines. Ability to create dashboards for at-a-glance checks to confirm metrics . Ability to automate workflows and assignments.
Nachteile: Clunky and slow interface. Inability to hover over a ticket # and have pop-up summary (have to actually go into ticket to view any details).