ServiceNow

ServiceNow

von ServiceNow

Wer verwendet ServiceNow?

ITSM-Raum. Dazu gehören wachsende Unternehmen aller Größen in jeder Branche.

Was ist ServiceNow?

IT-Service-Management-Lösung, die wachsende IT-Organisationen dabei unterstützt, erstaunliche Dinge zu tun. Die Anwendung automatisiert deine täglichen Supportaufgaben und hilft dir, jede Arbeitseinheit zu verfolgen, zu messen und zu verarbeiten. Dies wird ermöglicht durch die Bereitstellung cloudbasierter Service-Management-Software, die schnell zu implementieren und einfach zu konfigurieren ist. Und das Beste ist, dass deine Investition geschützt ist. ServiceNow ist ein Cloud-Anbieter, der einen ITSM-Pfad anbietet, um deine Services problemlos zu erweitern, anstatt dich um Umstellungsprobleme und Ersatz sorgen zu müssen.

ServiceNow – Details

ServiceNow

http://www.servicenow.com/

Gegründet 2003

ServiceNow – Preisübersicht

ServiceNow ist verfügbar ab 10.000,00 $. ServiceNow bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für ServiceNow findest du unten.

Startpreis

10.000,00 $

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

ServiceNow Funktionen

Configuration Management Database (CMDB)
Auswirkungs-Mangement
Automatische Geräteerkennung
Beziehungs-Mapping
Datenvisualisierung
IT-Asset-Management
Konfigurationsmanagement
Leistungsüberwachung
Lizenzmanagement
Veränderungsmanagement
Compliance Management
Inventarverwaltung
Kapazitätsmanagement
Korrektur-Management
Lizenzmanagement
Remote-Zugriff/-Kontrolle
Wartungsplanung
Zugriffskontrollen/Berechtigungen
Überprüfung von Vorfällen

ServiceNow – Nutzerbewertungen

Zeigt 5 von 68 Nutzerbewertungen

Gesamt
4.4/5
Benutzerfreundlichkeit
4/5
Kundenservice
4.1/5
Funktionen
4.4/5
Preis-Leistungs-Verhältnis
4/5
Ewan H.
Sr. Manager, IT Services
Unternehmensberatung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Likelihood to Recommend
    9/10
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 6.7.2017

"Top Dog among Service Management Suites"

Kommentare: An extremely robust platform with customization galore and full features comes at a cost but with very little holding it back. ServiceNow can really help on any ITIL initiatives and centralization of services. The unique focus of ServiceNow beyond just IT, is where its strengths lie. Most Service Management suites do ITIL for IT. ServiceNow takes the lessons learned from ITIL and extends them to the rest of the org (especially but not limited to Facilities and HR). Really built for Mid to Large Businesses.

Vorteile: ITIL based
Service Portal (Self Service Portal for quick searches spanning instance or specific areas)
Knowledge Base (despite that not being checked in the available features)
Full Service Management solution for the ENTIRE organization
Strong Workflow engine
Visible Table structures for clean data flows
Extremely customizable (Forms, Fields, Tables, Applications, Portal, Workflow, Knowledge Base, etc...)
Best in the business system architecture (fully redundant instances)
HI Administration portal and ServiceNow support are top notch
Service Now community is extremely active
Docs site (formerly wiki) well updated and complete.
Great organization and User groups
You get a cake upon launch!
Extensive Integration capabilities

Nachteile: Cost
Some out-of-box examples really don't match up to any organizations needs and leave you wanting more
Email rules are more complex than they need to be (some of this can be mitigated by free add-ons like Postmaster)
Configuration can sometimes be limited and requires some Javascript to get past basics
Mid Servers for integrations can be more work to maintain than desired

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 6.7.2017
Verifizierter Rezensent
System Engineer
Informationstechnologie & -dienste, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 30.9.2019

"Best Ticketing Tool!! "

Kommentare: On a daily basis, we had to pull a lot of reports and create graphs for the same. With Service-Now, it's very easy. We have saved all the filters and created a dashboard on Service Now. Now, we have shared the link to the dashboard to the client and all our work is taken care by the tool. Relative time period is one top-notch filter, which has drastically reduced the time we were spending on creating the reports. It would take close to 4hrs to pull them and draft it for the client. Now, Service Now is doing the job and that 4hrs are saved for us.

Vorteile: The best thing about Service Now is the way we can handle all data and reports directly on the tool. It is really well designed in getting approvals and assigning tickets. We can also set the ticket assignment groups based on certain rules or configuration items, that really saves us a lot of time. It is user - friendly too. Very easy to navigate and also has some built in buttons that are really useful.

Nachteile: Not a major flaw, but if it can create aging tickets report in the form of a pivot table, then there is nothing to beat this tool. We really don't need to rely on excel if we can integrate some into the reporting feature on service now.

  • Quelle des Nutzers 
  • Bewertet am 30.9.2019
Earlie R.
IT Supervisor
Einzelhandel, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    9/10
  • Quelle des Nutzers 
  • Bewertet am 27.1.2020

"More than a Ticketing System"

Kommentare: I enjoyed Service Now and believe it's the best ticketing system tool out there.

Vorteile: Loved Service Now! This made managing our help desk easy and our tech were able to work efficiently and effectively. The interface is VERY easy to read and user friendly. The application has so many different functionalities like: Knowledge base, Equipment tracking, RMA, chat, etc. I even enjoyed the Mobile App!

Nachteile: I wish there were different/more theme colors you could customize/choose from. Also the mobile app was complicated setting up.

  • Quelle des Nutzers 
  • Bewertet am 27.1.2020
Mitch M.
Senior Manager
Buchhaltung, 10.001+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Overall Rating
    2/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    2/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Likelihood to Recommend
    1/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 19.6.2018

"ServiceNOW does not live up to the promises it makes"

Kommentare: my department has been using Service Now for almost a year and I have to say it is without a doubt the worst implementation I have ever been through. We were told that SN was "revolutionary" and "World Class". One year later here is a small list of the problems we still have - unreliable and untrustworthy reporting
- we have yet to be told the advantages of using catalog request vs Incidents
- unwieldy interface that adds significant time to customer service
- unable to create meaningful dashboards

Vorteile: -in app email capability with notification of response
- allows cut and paste
- Knowledge system is easy to access and edit

Nachteile: - no product support to company I work for
- no SME's that can be contacted
- no ability to have email quick parts
- Search function is slow and and inefficient
- changes to service catalog take way too long

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 19.6.2018
Mikje D.
System Engineer
Einzelhandel, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 17.9.2019

"I hate ticketing software...but not this one."

Kommentare: Closing tickets, overall, is faster than with all previous systems we used.

Vorteile: Its easy to use, highly customizable on the end user end, and stable. I like that I can make my dashboard look how I want it, and use the format that makes the most sense to me. The admin on the back end has set up some great workflows that allow a single request to be used to do multiple things. Imagine a single ticket to onboard a user, that requests their cubicle from Facilities, thear computer from IT, and their phone from Telecom!

Nachteile: Configuration items. The way our implementation is configured, you need a valid CI to close the ticket. If an item is not in your CMDB, you have to get an admin to add the CI so you can close a ticket. KEEP IN MIND, this is just our implementation and config, and they are working on a solution to allow end users to apply a new CI, this is just OUR temporary growing pain.

  • Quelle des Nutzers 
  • Bewertet am 17.9.2019