Wer nutzt diese Software?
ITSM space. This includes growing organizations of all sizes, in any industry.
Durchschnittliche Bewertung21 Bewertungen
- Gesamt 4 / 5
- Benutzerfreundlichkeit 3.5 / 5
- Kundenservice 4 / 5
- Funktionen 4 / 5
- Preis-Leistungs-Verhältnis 4 / 5
- Startpreis 10.000,00 $
- Preisinformationen Contact ServiceNow for pricing details
- Kostenlose Version Ja
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2003
Über ServiceNow Express
IT service management solution built to help growing IT organizations do amazing things. We automate your daily support tasks and help you to track, measure, and process any unit of work. We do it all by delivering cloud-based service management software thats fast to deploy, and simple to configure. Best of all, your investment is protected. ServiceNow is the only cloud provider to offer an ITSM path to grow your services without the replacement burden.
ServiceNow Express Funktionen
- Automatisiertes Routing
- Kundenspezifisches Branding
- Management von Dienstgütevereinbarungen (SLA)
- Self-Service Portal
- Verfolgung von Interaktionen
- Warnungen / Eskalation
- Self-Service Portal
- Self-Service Portal
- Verfolgen von Vermögensanlagen
- Versions- und Bereitstellungsmanagement
- Wiederkehrende Probleme
- Überprüfung von Vorfällen
Die hilfreichsten Reviews für ServiceNow Express
Bewertet am 18.6.2019
Really helped our team manage requests and tickets
Kommentare: Great. Definitely recommend this for large businesses with multiple different departments and employees where you need to have a reasonably large IT department to hep process application requests, troubleshooting and equipment requests and more!
Vorteile: The ease in which it kept track and managed IT ticket requests. You could easily see the queue and also do tons of data analytics from response times, to ticket requests per month per department, and how often tickets had to be escalated. The cloud-based platform really helps your reomte workers have access to a live database that was updated and always "correct." This was also extremely affordable for all the different capabilities it added.
Nachteile: The service technicians aren't always available as spelled out in the service agreement. Luckily we didn't have issues with this often and we were able to resolve issues on our own or could wait it out until it was fixed.
Bewertet am 29.3.2018
One of the best ITSM solutions ever!
Vorteile: ServiceNow Express is an out-of-the-box solution that has preconfigured solutions ready to start working with a IT Service Management desk. All you need to work, ITIL compliance, Dashboards, Reports, Asset Management, Incident, Problem, Change Management, integration with 3rd parties solutions. In short, all you need to get ready in your IT department service desk.
Nachteile: This version of ServiceNow is not longer available in the market, and has been replaced by a new version more complete and accurate named SERVICENOW IT SERVICE MANAGEMENT.
Bewertet am 28.6.2018
ServiceNow Express is a great help desk tool for smaller companies but delivers good features.
Vorteile: ServiceNow is easy to deploy as they guide you through the process / setup. The software delivers a strong feature set and is easy to use and a good value for the cost.
Nachteile: Some features that you would think should be available are not and you need to upgrade to the full ServiceNow version which is out of the price range of many smaller companies.
Bewertet am 15.3.2018
Kommentare: Speed to implement. Ability to build customized application
Good configuration management tools
Great for servicedesk management
Run in the cloud
Can add attachments [to tickets].
Confusing, not easy to find anything.
Massive and at times confusing interface
The knowledge editor is clunky and time consuming
Bewertet am 23.1.2019
Kommentare: Faster time to onboard new customers. Removed need for inhouse database support staff due to full SaaS
Vorteile: Easy to adopt with many prebuilt workflows that are entirely fit for purpose.
Nachteile: Fairly expensive on the market, commercial model of product not really negotiable