ServiceNow

Der Alleskönner unter den ITSM-Tools

Vorteile:

Bietet aus dem Bauchladen heraus sehr viel Möglichkeiten und Funktionen. Die einzelnen Prozesse setzen aufeinander auf und entfalten durch den aufbauenden Einsatz jener das volle Potenzial der Plattform.

Nachteile:

gewisse Themen könnten bei den Kosten integriert sein (Bsp. Advanced Analytics), hier lässt sich jedoch ServiceNow gerne alles zahlen

ServiceNow für Tickets

Vorteile:

Es ist intuitiv, leicht zu verstehen und hat die meisten Funktionen die man braucht

Nachteile:

Tickets zu eskalieren sollte mehrere Prioritätsvarianten haben als aktuell gegeben ist.

ServiceNow helps us centralize our processes

Kommentare: Our distributed crew was able to get together and focus on a single source of information. Now that all incidences are being recorded in one place, we have more insight into how things are progressing.

Vorteile:

Thanks to ServiceNow, our processes are much more streamlined. Assisted in creating a streamlined operation. Our remote team's efficiency increased once we established a central hub where everyone could access the same, reliable information.

Nachteile:

There is some lag time when utilizing the dashboard, but I'm sure this will be addressed in a future update. In addition, I think the report function may use some tweaks.

Industry Standard for ITSM

Kommentare: I've used it at a previous company and my current employer. As long as it's built correctly, You'll enjoy it.

Vorteile:

The flexibility to customize and automate processes.

Nachteile:

There is nothing I Don't not like about ServiceNow

Service Now Review

Kommentare: Pretty good, aside from the display/organization troubles, it is a solid platform

Vorteile:

It is an easy platform to connect with the various service departments in my company. We have a large company with many departments so this software makes it easy to access the help I need.

Nachteile:

Some of the organization of ticket numbers makes it hard to find previous tickets. Could be more consistent/have information displayed better in a more accessible way

Works in a pinch, but room for improvement!

Kommentare: My overall experience with ServiceNow is that it's okay. I've used other HelpDesk/Ticketing solutions such as ZenDesk, that I believe provided a better experience overall for the end user. I've also used on both sides, working tickets and submitting. Once again, it gets the job done, but has much room for improvement. ServiceNow may be able to be customized in a way that makes it an overall better experience, but as a user from multiple sides, that has used in many different organizations, it is generally very clunky and hard to navigate.

Vorteile:

Overall ServiceNow has done what it needs for my purposes as an end user. It is the HelpDesk solution I use now and have used it in the past with multiple different companies. I know that to a degree it's highly customized to cater to what it's used for. So my experience is that it gets the job done.

Nachteile:

The thing about ServiceNow I like the least would be the navigation. Now I believe that ServiceNow is customized by each business to a degree, to make it fit their needs. With that being said, I feel that maybe their level of customization/integration could be improved. For instance in my current environment, it works to get everything done correctly on the backend, but is always very tough to follow along tickets and such as an end user. So while this may be more about "the way my company uses it", based on past experiences, it always has felt a bit clunky and hard to navigate.

Great Ticketing Tool

Kommentare: Over it is a great ticketing tool where a number of reports are easy to create and allows for some customizations.

Vorteile:

I really liked how it cam integration with other applications and systems. The reports and dashboards really gives good insights to what is going on. It is a brilliant ITSM tool as well as the licensing mechanism.

Nachteile:

So of the out of box examples do not really match up to any of the organization needs. Integration with risk management could have been simpler to show the mapping of business to technical risks.

ServiceNow is very advanced tool but very expensive.

Vorteile:

ServiceNow is the leading ITSM tool in the market. It offers a comprehensive range of features and capabilities that can meet any business needs. It is constantly updated with new versions that bring more innovation and value to its customers.

Nachteile:

ServiceNow is not a cheap option when it comes to ITSM tools. It can be a significant expense for organizations that have limited budgets and need quick results. ServiceNow requires a long implementation process that involves multiple stages and customizations. It also demands a dedicated staff member to maintain and manage the tool effectively.

ServiceNow platform experience

Kommentare: Ticket tool is very helpful and just perfect to create and manage every kind of ticket. Automated features are just perfect.

Vorteile:

Automated ticket creation with perfect dashboard and report creation customization. Highly integrable product with multiple APIs

Nachteile:

Cost is not suitable for small businesses. Interface is old and laggy.

Simplifies IT Request Management

Kommentare: It was great for making our IT support more efficient by automating how we handle requests.

Vorteile:

We used it to speed up our IT ticket process. For example, instead of getting bogged down with emails, staff could log issues directly, and our team could respond faster.

Nachteile:

It took some time for the team to learn how to set up the workflows properly.

ServiceNow A look to the future

Kommentare: Experience is positive even though its a little complicated. Can see the potetial and end result looks good.

Vorteile:

It's great with IT Service Mgmt and a great communication tool

Nachteile:

Pricing is quite high and learning curve steep

Offers Comprehensive Supports Capabilities

Vorteile:

Scales effectively with business growth and allows significant customization to align with unique organizational needs.

Nachteile:

The platform's broad capabilities can make it overwhelming for new users, requiring significant training and expertise.

A troubling world without Service Now

Kommentare: It’s been great. I love the ability to develop and admin the platform all at once. It’s a great learning tool for low code and other forms of development.

Vorteile:

Its ability to be completely customizable. With its only limit is your ability and imagination.

Nachteile:

Sometimes it can be to customizable. It can be challenging to solve a solution when it has to be built from scratch if the system does not already include it.

Small Restaurant Bar, big return

Kommentare: IT has improved our customer satisfaction and we have seen great adoption internally. This buy in and results has created good value for us that we are learning how to convert to sustainable revenue.

Vorteile:

For our industry, keeping the lights on is important. Using service now as a front door to operations management was a big improvement over spreadsheets and loose paper. Taking an approach of automation and routing first to improve our customer Service improved stakeholder relationships dramatically.

Nachteile:

Cost, it is not equitable for small businesses. It is cost prohibative at times but we are trying to make it work.

Best-in-class ITSM platform

Vorteile:

All-in-one product for the organization's digital transformation. ServiceNow offers a variety of solutions for ITSM, ITAM, ITOM, CMDB, HR, etc.

Nachteile:

ServiceNow doesn't provide a free trial period. The license cost may seem expensive as well as annual fee for developers/administrators/architects to keep their certification valid.

ServiceNow, an excellent solution

Vorteile:

The customizability and integration options in ServiceNow are fantastic. Being able to link knowledge base, inventory systems, and ticketing systems in one stop is amazing.

Nachteile:

Some of the features seem to be a bit redundant and I'd prefer that the base software roughly stay the same instead of any unnecessary layering.

ServiceNow Review

Vorteile:

Vast product with so many helpfull features/

Nachteile:

AI integration is still not the best. Also the whole UI could look better

Easy and convenient tickets system

Vorteile:

Ease of use for end user, email integrations, assigning tickets to person or team. Lots of integration and automation or selfservice options.

Nachteile:

There is a learning curve in searching/filtering tickets for the ticket handlers or IT admins / service managers. But it's manageable. And end users don't see that side, for them the experience is very streamlined.

We all like timely results, try ServiceNow. It gives exactly that.

Kommentare: Try ServiceNow. It has performed really well for me and gives results quickly saving time and energy.

Vorteile:

Am happy with ServiceNow for many reasons but the most helpful of them all is the response time. It is very quick and super active. It can manage multiple tasks at a go and still give accurate and reliable results. ServiceNow is user friendly. It's pricing is reasonable and affordable.

Nachteile:

ServiceNow has it all. No challenging processes or hard to understand features. Launching and implementation is simple. Am glad to be the administrator.

ServiceNow Review

Kommentare: ServiceNow is a great and robust application. Enhances efficieny and streamlines IT processes. Automation of tasks made easy.

Vorteile:

I use ServiceNow for ticket management, reports & performance analytics. It's a great and robust application. Easy to track tickets and create dashboards that monitors performance

Nachteile:

Might be a little complex for new users but the kb articles and trainings provided by servicenow are great help.

Amazing case tool for big organisations

Vorteile:

- Real data easy to update and retrieve even after a long time since the case was closed - Very clear dashboards, easy to read and visualise performance data - Queue system easy to implement even in big organisations with complex segmented workflows

Nachteile:

If they could make the interface even more user-friendly it would make be an even better product and would make it easier to train employees on how to use it

Very good an reliable service

Vorteile:

The ticket management service is very reliable and transparent to the user.

Nachteile:

Some functionality might need to be more appearing to the user - would be good to have a better UX and UI experience.

Great ITSM and Asset mgmt tool

Vorteile:

Change and Incident management are very user friendly and easy to enahance and mainti

Nachteile:

Search functionality can be made more robust and accurate

ServiceNow is an effective platform for IT matters to be lodged, and quickly resolved

Kommentare: My overall experience with ServiceNow has been positive.

Vorteile:

ServiceNow allows me to easily log a ticket for any IT matters. The system makes it easy for me to lodge tickets, and "sit back and relax" while an IT personnel is quickly assigned to my task. It's much easier to work through ServiceNow, than to run up and down to my local office's IT department (which can be frustrating if they are already busy or in meetings, and you just have to wait for assistance, wasting time away from your work duties).

Nachteile:

There are no specific negative issues that I can note about ServiceNow.

ServiceNow has been a game-changer for keeping track of all our IT requests and issues in one place, makes my job easier.

Vorteile:

Easy to use interface, great for tracking IT requests, saves time and keeps everything organized.

Nachteile:

Some features can be complex to set up and customize, occasional glitches that require troubleshooting.