Was ist ServiceNow?
IT-Service-Management-Lösung, die wachsende IT-Organisationen dabei unterstützt, erstaunliche Dinge zu tun. Die Anwendung automatisiert deine täglichen Supportaufgaben und hilft dir, jede Arbeitseinheit zu verfolgen, zu messen und zu verarbeiten. Dies wird ermöglicht durch die Bereitstellung cloudbasierter Service-Management-Software, die schnell zu implementieren und einfach zu konfigurieren ist. Und das Beste ist, dass deine Investition geschützt ist. ServiceNow ist ein Cloud-Anbieter, der einen ITSM-Pfad anbietet, um deine Services problemlos zu erweitern, anstatt dich um Umstellungsprobleme und Ersatz sorgen zu müssen.
Wer verwendet ServiceNow?
ITSM-Raum. Dazu gehören wachsende Unternehmen aller Größen in jeder Branche.
Wo kann ServiceNow bereitgestellt werden?
Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
Über den Anbieter
- ServiceNow
- Ansässig in Santa Clara, USA
- 2012 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
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Über den Anbieter
- ServiceNow
- Ansässig in Santa Clara, USA
- 2012 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
ServiceNow – Videos und Bilder
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Bewertungen über ServiceNow
Balaji L.
Ahead of future
Vorteile:
With its recent integrations of automation and chatbots, ServiceNow is way ahead of time and technology. It's lightweight UI and easy to implement features makes SNOW standout across its ITSM peers.
Nachteile:
The tool offers varieties of developments but needs more expertise on implementation and effectiveness.
Verifizierter Rezensent
Streamlined IT Service Management Tool
Vorteile:
Easy to automate and has various features to prioritize tickets, handle priority tasks and support incidents. The biggest advantage is the ability to integrate with different systems such as Agiloft, JIRA, SecurityScorecard, CRM, etc. ServiceNow helps the implementing team to focus more on collaboration and process development rather than coding since it absolutely limits coding. It is also a well known enterprise GRC tool and has released a Vendor Module, which can be used in Source-to-Pay projects.
Nachteile:
ServiceNow is very expensive, which is a huge deterrent for small and mid-size companies to use its software. They don't do Proof of Concept (POC) in most cases, which forces teams to trust them purely based on the demos and their reputation.
Pooja C.
Great Tool!
Kommentare: It has been a great journey with SNow so far and we use this on a everyday basis for our projects intake and regular tactical and enhancement requests.
Vorteile:
The ease of using this software and it's ability to be able to integrate with various other platforms
Nachteile:
SLA definition does not stand true for all requests and sometimes causes escalation where it is not meant to. More robust feature pausing the SLA might be good to have
Verifizierter Rezensent
ServiceNow
Vorteile:
The software captures so many data points, therefore analytics and reporting present valuable information.
Nachteile:
There are so many product areas that is can be hard to navigate, especially for areas that are not frequented often.
Meenakshi M.
In Betracht gezogene Alternativen:
S-Now
Kommentare: New to the tool but very excited.
Vorteile:
Tool is very in demand and resources do not need much training. Easy to setup as many companies offer the setup packages.
Nachteile:
Integrating various things is tough as it need the requirements from customer.
