Wer nutzt diese Software?

FireServiceRota supports emergency services and ensures the readiness of on-call (volunteer) fireservices.

Durchschnittliche Bewertung

9 Bewertungen
  • Gesamt 4.6 / 5
  • Benutzerfreundlichkeit 4.4 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.3 / 5
  • Preis-Leistungs-Verhältnis 4.8 / 5

Produktdetails

  • Startpreis 99,00 $/Monat
  • Preisinformationen Pricing is per fire station. See https://goo.gl/UTc7EL for our plans.
  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)

Angaben zum Hersteller

  • FireServiceRota
  • http://www.fireservicerota.co.uk
  • Gegründet 2006

Über FireServiceRota

Flexible planning for on-call/volunteer fire services. Manage schedules and receive warnings in case of imminent understaffing.

FireServiceRota Funktionen

  • Benutzerdefinierte Kartenansichten
  • Checkliste für Antworten auf Vorfälle
  • Gerätenachverfolgung
  • Navigation im Fahrzeug
  • Pictometry-Bilder
  • Suche
  • Terminplanung
  • Veranstaltungskalender
  • Vorplanungsdaten der Einrichtung

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Die hilfreichsten Reviews für FireServiceRota

Flexible Shift Management System

Bewertet am 21.8.2018
Steve P.
Crew Manager (ESMCP Support)
Öffentliche Sicherheit, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The service are currently working towards an automated solution - essentially the system will propose and resolve a crewing issues as they arise - if uable to do so the system will notify the relevant personnel. This is to enhance the Wholetime solution which is now embedded into the service. Our journey with FSR from its embryonic start to the mature relationship we have today has always been centred around the mindset of resolving our need through the most efficient and effective solutions. Communication with FSR has enabled clear understanding and probably saved unnecessary development/ testing time, this communication had been maintained through use of video meetings, site visits & social media (Whatsapp) , very often during out of hours. User feedback / Helpdesk - This funtionality is a key asset to FSR and the services limited IT helpdesk capacity, FSR are happy to deal with all qurries that are FSR related, this enables the system owners to deal with the query direct and understand common concerns to update the FAQ's / resolve with additonal development - whilst leaving internal IT department to concentrate with business as usual.

Vorteile: Future proof foundation / Web based system that developers are willing to adapt to suit the service requirements.

Nachteile: Initially the cutural change to using so few shift codes - However benifits of the change are now being realised.

FireServiceRota

Bewertet am 15.8.2018
Zoe M.
FireFighter
Regierungsbeziehungen, 5.001-10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I can't fault the support that FireServiceRota have shown me with getting this system up and running in our county.

Vorteile: FireServiceRota is a easy and robust system, once you have done the initial set up per person it basically runs its self!
It's easy to access when your out and about which is what you need when being an on call firefighter.
It is also robust, therefore is anything does go wrong the support is amazing and they can go behind the scenes and work out why it went wrong and overcome it so it doesn't happen again.

Nachteile: Initially this system can be quite daunting as it has the scope to do a lot of this so can put off when you don't understand it, however once you get used to it, it has great potential.

Antwort des Softwareanbieters

von FireServiceRota an 22.8.2018

Hi Zoe,

Thank you so much for taking the time to review FireServiceRota, we really appreciate it.
We are happy you like the system and see its full potential.

In your opinion, is there something we can do to make the first introduction less daunting?
We are constantly learning and improving this process, so any feedback or suggestions would be great.

Cheers,
FireServiceRota Team

FireServiceRota

Bewertet am 15.8.2018
Sean N.
Crew manager fire fighter
Öffentliche Sicherheit, 501-1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: A great service

Vorteile: This is very simple to use and very user-friendly

Nachteile: I think it could cause problems excepting a call on your phone due to if you’re running to your car or running to the fire station could be dangerous and cause slips trips or falls or any other accident trying to acknowledge the call on your phone.
Do you have a pager which would work with FireServiceRota and you just need to press a button on your pager which acknowledge your attendance to the call before more easier

Antwort des Softwareanbieters

von FireServiceRota an 22.8.2018

Hi Sean,

Thank you so much for taking the time to review FireServiceRota. We really appreciate it and we are glad you are happy with the system.

We understand your concern about acknowledging a call with your phone. Ideally, the Accept/Reject-feature is intended to be used when you¿re are scheduled to be On-Call but if for some reason you cannot attend the incident, then you can reject the call and others will automatically know that you cannot make it. Acknowledging a call will provide an ETA to your colleagues but apart from that it is not required to acknowledge your attendance. If you are On-Call your presence is automatically expected and added to the pre-filled incident report.

About the pagers, we have an integration with the 2-way Swissphone RES.Q and s.QUAD pagers. With these, you can also confirm/reject call outs. If you would like more information, please send us an email to helpdesk@fireservicerota.com.

Cheers,
FireServiceRota Team

Wholetime and Retained

Bewertet am 16.8.2018
Adam T.
Watch Manager
Verteidigung & Raumfahrt, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Then ease of use not only on a PC but on my mobile device. Clear and updates quickly

Nachteile: Any problems are addressed as quickly as possible

Antwort des Softwareanbieters

von FireServiceRota an 22.8.2018

Hi Adam,

Thank you for taking the time to review FireServiceRota, we really appreciate it. We are glad you are happy with the system. Please do not hesitate to reach out to us with feedback or issues. As you know, we will try to address it as quickly as possible ;)

Cheers,
FireServiceRota Team

Great customer service

Bewertet am 22.8.2018
Ryan H.
Station Commander
Öffentliche Sicherheit, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It’s improved accessibility, we’ve made efficiency savings as well as administrative hours

Vorteile: The software being internet based gives great accessibility. It offers ‘live’ crewing availability. It automatically alerts crewing deficiency before the start of shifts allowing others to book on duty available to cover shortfalls. It can be used to send communications to all, crew or specific skilled members which could be used in recall to major incidents

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