Waitwhile

Waitwhile

von Waitwhile

Wer verwendet Waitwhile?

Any business managing guests queues / walk-ins / waitlists - restaurants, barbershops, salons, schools, rental services, events, hospitals, retailers and many other.

Was ist Waitwhile?

Waitwhile is a smart waitlist and scheduling platform that helps organizations bust their lines and create awesome wait experiences. Waitwhile solves all aspects of queuing - from letting guests check in online, showing wait times and keeping everyone informed via SMS and email. Plus, a powerful API to integrate with. Forever free to use for 100 guests per month.

Waitwhile – Details

Waitwhile

https://waitwhile.com/

Gegründet 2016

Waitwhile – Preisübersicht

Waitwhile ist verfügbar ab 59,00 $/Monat. Waitwhile bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für Waitwhile finden Sie unten.

Startpreis

59,00 $/Monat

Preisinformationen

Free up to 100 guests / month. Otherwise $59 / month.

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

Online

Waitwhile Funktionen

Warteschlangenmanagement Systeme
Alarmfunktion / Benachrichtigungen
Berichterstattung und Statistik
Kundendatenbank
Priorisierung
Self-Check-in
Wartelistenstatusverfolgung
Wartezeit-Nachverfolgung
für Restaurants
Öffentliche Warteliste

Waitwhile – Nutzerbewertungen

5 von 40 Nutzerbewertungen angezeigt

Gesamt
4.7/5
Benutzerfreundlichkeit
4.8/5
Kundenservice
4.8/5
Funktionen
4.5/5
Preis-Leistungs-Verhältnis
4.6/5

I find this software easy to use and it has helped us serve our customers more efficiently.

Bewertet am 6.4.2018
Mats alexander M.
Director of Marketing
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The speed of delivery of products, improved customer service, and internal productivity benefits.

Vorteile: The software has a great design and is easy to use both on our end and for our customers. The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful. We had to learn and make some adjustments to make this work for our industry, but we always got quick answers and suggestions on how we use certain solutions within Waitwhile would make it even better. We are now able to serve our customers faster than ever, but also with internal productivity for preparing our products. For the price, this software brings great value to our company and customers. Also, the number of features available allows for a number of customizations.

Nachteile: We do not have any complaints really about this product so far. It's been a learning curve for us to best apply it to our industry, but with the guidance from Waitwhile it's become a good investment for us. We did have some issues with the message delivery for some customers, but the Waitwhile team has always been promptly getting back to us with troubleshooting.

Perfect solution to virtual queuing - Fantastic product!

Bewertet am 17.7.2019
Leigh H.
Photographer
Fotografie, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I'm a photographer at Pop Culture conventions in Australia and had people standing in queue for over 2 and a half hours for a photo so I was looking for a system where people could enjoy the event but know when it's time to come back to the photo-booth. Waitwhile was the perfect solution with the right balance of tools and functionality I was looking for and the feedback from my user-base was absolutely overwhelming positive.

Vorteile: Waitwhile lets me manage a large queue of people. Being able to control and space out the number of people showing up. People can check where they are in line at any point. The SMS functionality is the best feature to communicate with those in the waitlist. People can respond with 'delay' or 'cancel' which makes its a wonderful interactive solution. The back end analytics are powerful and gives great insight.

Nachteile: I have been using Waitwhile on and off for over two years and the functionality is constantly approving but some of the functionality to stop and start billing (I only need it during convention tour months) has proved problematic but improving. The Australian dollar exchange rate does help with the pricing. Photography isn't a list of business on the app still

Fundraising Event - Waitlist to See Santa

Bewertet am 24.1.2020
Cristina D.
Program Director
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Waitwhile is very user friendly for both the volunteers controlling the app and the guests at our event that had never used the app before. The event went infinitely smoother thanks the updates and reminders sent through the app on their estimated wait time. The customer service and ability to customize the app set WaitWhile apart from their competitors.

Nachteile: That we could only send 2 automated messages and the rest had to be sent manually, but the WaitWhile team was happy to consider this change in the future.

An app with a lot of promise but not delivering on all its advertised features

Bewertet am 15.2.2018
Sergio D.
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
Quelle: GetApp
3/5
Gesamt
3/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
2/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The app is very easy for customers to use and integrates easily into websites. They have Friendly customer support.

Nachteile: There are a host of features in Waitwhile which do not belong in the production version that they are selling to their clients. The problems had a direct effect on my client as his customers opted to book somewhere else. Support was friendly but did not tackle the issues head-on. The services have its own times and were not as straightforward to set up. When we switched off the waitlist function customers could still go to the website where the waitlist form was embedded and waitlist themselves. Very little help or tutorials available. I know that they are working on updates the whole time to improve the reliability of the features. Bottom line is, Waitwhile has a lot of potential once all the bugs are ironed out. no option to sync calendar or export appointments.

Extremely Useful Guest Managing Service

Bewertet am 16.7.2019
Noelle M.
XR for Change Fellow
Eventservice, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Waitwhile is such a helpful and efficient service for events and experiences. Not only have I used it at my current organization, but I also have been using it with the Tribeca Film Festival, which has been utilizing it effectively for years now.

Vorteile: Our event is a yearly immersive virtual reality arcade where over 1000+ guests can sign up for times to experience VR projects. Guests sign up using waitwhile, and they are notified when it's time for them to return for their experience. Being able to communicate to our guests and remind them of their times is a huge help, especially when we can send an alert to remind them that their screening will begin soon. The support team is responsive, and whenever we had any kind of issue or question, they were able to respond to us within 24 hours.

Nachteile: There are a few tweaks that can be made to improve the implementation experience. Manually blocking off times can be time-consuming for shorter experiences. The browser-based application does not run well on older tablets and can experience bugs. We would love a Waitwhile app.