Wer verwendet Waitwhile?
Any business managing guests queues / walk-ins / waitlists - restaurants, barbershops, salons, schools, rental services, events, hospitals, retailers and many other.
Was ist Waitwhile?
Waitwhile is a smart waitlist and scheduling platform that helps organizations bust their lines and create awesome wait experiences. Waitwhile solves all aspects of queuing - from letting guests check in online, showing wait times and keeping everyone informed via SMS and email. Plus, a powerful API to integrate with. Forever free to use for 100 guests per month.
Waitwhile – Details
Waitwhile – Preisübersicht
Waitwhile ist verfügbar ab 59,00 $/Monat. Waitwhile bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für Waitwhile finden Sie unten.
Waitwhile – Nutzerbewertungen
5 von 40 Nutzerbewertungen angezeigt
Bewertet am 6.4.2018
I find this software easy to use and it has helped us serve our customers more efficiently.
Mats alexander M.
Kommentare: The speed of delivery of products, improved customer service, and internal productivity benefits.
Vorteile: The software has a great design and is easy to use both on our end and for our customers. The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful. We had to learn and make some adjustments to make this work for our industry, but we always got quick answers and suggestions on how we use certain solutions within Waitwhile would make it even better. We are now able to serve our customers faster than ever, but also with internal productivity for preparing our products. For the price, this software brings great value to our company and customers. Also, the number of features available allows for a number of customizations.
Nachteile: We do not have any complaints really about this product so far. It's been a learning curve for us to best apply it to our industry, but with the guidance from Waitwhile it's become a good investment for us. We did have some issues with the message delivery for some customers, but the Waitwhile team has always been promptly getting back to us with troubleshooting.
Bewertet am 17.7.2019
Perfect solution to virtual queuing - Fantastic product!
Kommentare: I'm a photographer at Pop Culture conventions in Australia and had people standing in queue for over 2 and a half hours for a photo so I was looking for a system where people could enjoy the event but know when it's time to come back to the photo-booth. Waitwhile was the perfect solution with the right balance of tools and functionality I was looking for and the feedback from my user-base was absolutely overwhelming positive.
Vorteile: Waitwhile lets me manage a large queue of people. Being able to control and space out the number of people showing up. People can check where they are in line at any point. The SMS functionality is the best feature to communicate with those in the waitlist. People can respond with 'delay' or 'cancel' which makes its a wonderful interactive solution. The back end analytics are powerful and gives great insight.
Nachteile: I have been using Waitwhile on and off for over two years and the functionality is constantly approving but some of the functionality to stop and start billing (I only need it during convention tour months) has proved problematic but improving. The Australian dollar exchange rate does help with the pricing. Photography isn't a list of business on the app still
Bewertet am 24.1.2020
Fundraising Event - Waitlist to See Santa
Vorteile: Waitwhile is very user friendly for both the volunteers controlling the app and the guests at our event that had never used the app before. The event went infinitely smoother thanks the updates and reminders sent through the app on their estimated wait time. The customer service and ability to customize the app set WaitWhile apart from their competitors.
Nachteile: That we could only send 2 automated messages and the rest had to be sent manually, but the WaitWhile team was happy to consider this change in the future.
Bewertet am 15.2.2018
An app with a lot of promise but not delivering on all its advertised features
Vorteile: The app is very easy for customers to use and integrates easily into websites. They have Friendly customer support.
Nachteile: There are a host of features in Waitwhile which do not belong in the production version that they are selling to their clients. The problems had a direct effect on my client as his customers opted to book somewhere else. Support was friendly but did not tackle the issues head-on. The services have its own times and were not as straightforward to set up. When we switched off the waitlist function customers could still go to the website where the waitlist form was embedded and waitlist themselves. Very little help or tutorials available. I know that they are working on updates the whole time to improve the reliability of the features. Bottom line is, Waitwhile has a lot of potential once all the bugs are ironed out. no option to sync calendar or export appointments.
Bewertet am 16.7.2019
Extremely Useful Guest Managing Service
Kommentare: Waitwhile is such a helpful and efficient service for events and experiences. Not only have I used it at my current organization, but I also have been using it with the Tribeca Film Festival, which has been utilizing it effectively for years now.
Vorteile: Our event is a yearly immersive virtual reality arcade where over 1000+ guests can sign up for times to experience VR projects. Guests sign up using waitwhile, and they are notified when it's time for them to return for their experience. Being able to communicate to our guests and remind them of their times is a huge help, especially when we can send an alert to remind them that their screening will begin soon. The support team is responsive, and whenever we had any kind of issue or question, they were able to respond to us within 24 hours.
Nachteile: There are a few tweaks that can be made to improve the implementation experience. Manually blocking off times can be time-consuming for shorter experiences. The browser-based application does not run well on older tablets and can experience bugs. We would love a Waitwhile app.