Wer nutzt diese Software?
Trusted by 2 million professionals who work at the Speed of Sight, CloudApp serves customers and teams of 5-500 in Customer Support, Product Development, Design, Sales and Marketing.
Durchschnittliche Bewertung120 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Startpreis $9/Monat
- Kostenlose Version Ja
- Kostenlose Testversion Ja
Installiert - Mac
Installiert - Windows
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2010
CloudApp alleviates the frustration and misunderstandings of text-based communication through its enterprise-level, intelligent visual messaging platform, enabling teams to work faster and smarter, and empowering businesses with accelerated productivity. CloudApp combines annotated screenshots, GIFs and screen recording in one easy-to-use app. Capture, get and instant link, and share. Our customers work at the Speed of Sight in Customer Support, Product Development, Design, Sales and Marketing.
- Bearbeiten in Echtzeit
- Aktivität- / News-Feed
- Chat / Messaging
- Umfragen & Feedback
Die hilfreichsten Reviews für CloudApp
Bewertet am 26.8.2016
All 28 people on my team use CloudApp! Screenshots & grabs are a 2nd language now.
Kommentare: CloudApp is one of only three apps everyone on my team uses (along with Slack and Gmail). New hires see us all using it constantly in chat, on Github pull requests, in bug 'repro' steps, over email, and in presentations, so they gravitate toward it and pick it up quick. Over chat the screen recordings do an amazing job of demoing bits and pieces of UI or app behavior that are works-in-progress. This massively speeds up our feedback loops and removes a lot of verbal and written explanation. Long live the animated gif! Github pull requests that make user-facing changes often include screen recordings that show before v. after. This lets more people note the change and, for small changes, can allow designers and product managers to give thumbs up without more than a glance. And last, our bug reports benefit tremendously from screen recordings. Animated gifs ftw again! Saves on writing and explanation, making issues easily identifiable and reproducible by an engineer ready to fix it. No one on the team will ever go back. Using CloudApp has become second nature to us now! And while most of it happens thanks to auto-expanded images in Slack or Github, there are crucial times we take advantage of CloudApp's notes features to illustrate a point, or its search feature to dig up an earlier example.
Vorteile: CloudApp upgrades habits we all have using desktop software (copy-paste and taking screenshots). You don't have to learn anything new--your habit suddenly just works better, and you can never go back.
Antwort des Softwareanbieters
von CloudApp an 26.8.2016
This is Derek from CloudApp. I work with Julie. Thank you thank you thank you for this review! It is incredible and VERY appreciated!
Thank you thank you thank you!
VP of Marketing / CloudApp
Bewertet am 27.8.2016
Big fan, love it!!
Kommentare: I'm a huge fan of CloudApp. Been using them for the last 6 months. Started out where a few of my team members in the customer support team were using it, so I jumped in to give it a try too. At first I was just using it to take a few screenshots here and there, but what ended up being hugely helpful in my day to day support workflow was being able to answer our customers questions with a quick custom video. We get a ton of questions from our customers but they don't always quite understand our documentation. We do our best!! But with CloudApp I can send a short video that I personally made in 10-15 seconds answering a question visually, rather than writing out a couple paragraphs of text. Since we use Zendesk, I find myself wishing that CloudApp had a Zendesk integration. Usually I have to copy a short CloudApp link to a ticket or upload the gif directly but I'd love to see it made a bit easier. Visual search had been really great so far too. Would love to see a Giphy integration so I can search for my stuff and maybe search for something that makes me or a team member laugh that I could share. Last thing would be our Intercom client. We get a lot of customer tickets from our website and if I paste a link into a chat it doesn't show a preview. Intercom, if you're reading this, get that fixed!
1) Huge time saver.
2) A much easier way to show my team (or friends) a visual to answer a question.
3) Works extremely well in my support team
1) It doesn't have a Gmail/Chrome integration.
2) They don't have a great mobile app. There's a few in the App Store but none of them give as good as an experience as their Mac desktop app.
Antwort des Softwareanbieters
von CloudApp an 29.8.2016
Thank you Carl for your amazing review!
It is greatly appreciated.
Derek Rey / CloudApp