Wer nutzt diese Software?
Scout is a flexible dog walking and pet sitting software for companies of any size. Both independent pet sitters and large companies can take advantage of Scout's advanced features.
Durchschnittliche Bewertung43 Bewertungen
- Gesamt 4.8 / 5
- Benutzerfreundlichkeit 4.9 / 5
- Kundenservice 5 / 5
- Funktionen 4.6 / 5
- Preis-Leistungs-Verhältnis 4.8 / 5
- Startpreis 25,00 $/Monat
- Preisinformationen $25 per month. $15 per additional active staff users.
- Kostenlose Version Nein
- Gratis Testen Ja
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2015
Scout is the new standard in pet sitting software. Our easy-to-learn modern app experience is preferred by dog walkers and pet sitters around the world. Scout has the simplicity your clients need and robust features your team deserves. Repeating appointments, GPS tracking, automated invoicing, and the best custom branding options in the pet sitting industry. Find out why pet sitters everywhere are choosing Scout. Sign up today for a free trial -- no credit card required.
Die hilfreichsten Reviews für Scout
Bewertet am 28.3.2019
I love this app, and so do my clients!
Kommentare: Scout has solved all of my organizational/scheduling problems, and has also entirely managed my billing for me, and for these two reasons alone I'm really thrilled with the software and plan to continue using it indefinitely. The added benefit of being able to keep my clients updated about their services in real time is the icing on the cake! Being able to communicate with clients in this way has also really cut down on the amount of time I need to spend outside of service appointments in discussion with them - leaving more of my downtime for me. Love this app and despite a few issues around increased functionality and options, would strongly recommend it to anyone in the industry.
Vorteile: This software is so easy to use - easy enough that all of my clients thus far have been able to use it with minimal troubleshooting from me, and they all LOVE it, even the ones who were initially sceptical or just not as excited about the benefits of the app. On my end, the simplicity of the app and desktop software made it easy to jump into using quickly - a very minor learning curve. I don't have any employees at this time but if that day ever comes I feel really confident that it will be easy for anyone I hire to pick up and use this software.
Nachteile: The one thing I have noted a couple of times is that the simplicity of the software does at times mean there are fewer options to for how you can use it. I checked into a couple of other similar platforms and was immediately overwhelmed by how many options were available to customize them to my own specific needs - so not having so many options was a selling point for me, but there have been times when I wished the app worked in ways that it simply does not yet. Having said that, the developers are awesome about requesting and listening to feedback from users, and they even have a system in place for users to publicly discuss and weigh in on potential changes - using the Trello website you can even see the updated progress that is being made towards implementing new options and changes. Also the developers are incredibly good about responding to any and all problems that might come up, no matter how small, in an almost shockingly short amount of time! So the customer service is another huge selling point.
Bewertet am 11.6.2018
Super simple to use. Quick to setup. It just works, so we don't have to.
This software seems like it was built for us. We have been doing sitting/walking since 2001, so have learned some lesson along the way. Most experienced companies are learning the same lessons and then mitigating them in one of a few ways. Scout is great because it's clear they have learned these same lessons and take you right to the solutions that matter.
Here are the heavy hitters for us that Scout "just does".
Employee issues (scheduling/availability, payroll/commissions, accountability/quality assurance). Logistics (home access details, workflow, job assignment).
Customer (auto-invoicing, auto-billing, walk status, walker location, request appointments, electronic agreements, etc). What this means is that we can reduce manual effort which both increases accuracy as well as free up time to focus ON the business instead of IN the business. In addition to these awesome software features, it is dead simple to use and the support team is spectacular. New releases are happening constantly and they come directly from customer feedback.
Nachteile: Right now it requires two apps (one for customers and one for walkers) while only allowing administrative access via webpage. It would be nice to have a web interface for customers and administrative duties, and then consolidate to a single app (while also adding administrative functions). From our communications with the dev team, this is going to be a part of one of their big releases, so I guess this "Con" will be short-lived anyway.
Antwort des Softwareanbieters
von PetMethod an 12.6.2018
Matt, thank you for the amazing review! We really appreciate it!
Bewertet am 26.11.2019
Scout was a great choice for my business
Kommentare: Our clients find Scout easy to use. They really enjoy the visit reports and photos that are automatically sent to them upon the completion of each service. The customer service with Scout is top notch. Best of all the software works properly, every time. Scout is highly automated which saves me a ton of time on administrative duties compared to the software I had previously.
Vorteile: Scout is easy to use and reliable. In the field I need software to work properly, every time. I can't waste precious time uninstalling and re-installing an app and with Scout I don't have to. The app is gorgeous and my clients seem to love it as much as I do.
Nachteile: The only drawback for me at this time is that billing cannot be customized (pre-pay, packages, etc.). This is something our previous software had and I've been telling my clients "It's coming" for a little over two months. But I am confident it is coming and I appreciate that Scout takes the time and care to do things properly - you don't want glitches with payments.
Bewertet am 27.5.2019
Needs some tweaking...
Kommentare: Won't be renewing if the annual fee & Braintree fees remain as high as they are.
Vorteile: I appreciate the simplicity and clean interface. As well as the ease of billing and converting leads to clients.
Nachteile: Where to start... As a small business owner I feel the cost of the app combined with the Braintree fees is pushing me to not renew. I also am frustrated that I do not get direct alerts to my iPhone when new appointment requests come through. Instead it goes to email. As a busy dog walker I often don't check my email until the evening & early morning. This has lead to missing those last minute pet sitting requests. Lastly, I don't like how there are certain functions as a business owner I can't do. Instead I have to contact support. For example, deleting clients that have dropped off.
Antwort des Softwareanbieters
von PetMethod an 6.6.2019
Thank you for your feedback, Camille. I wanted to take a moment to address some of your concerns:
Our pricing is very much in the middle of the pack. We aren't the cheapest, but we aren't the most expensive either and we believe for all of the tools that you get, it's a great value. With our annual fee, you're saving 17% over regular pricing which is cheaper than 90% of the competing softwares on the market.
Credit Card Fees
Credit card fees are currently not something we control. If you look at competing softwares, they generally all offer the same rates and that's because it's dictated by the payment processing companies. 2.9% + .30 is a standard across the industry. We are working with Braintree to negotiate lower rates in bulk, but it's not something that they budge on easily.
We can definitely always improve and will continue to do so. For alerts direct to your phone, the vast majority of customers take advantage of our email alerts.
Bewertet am 26.3.2019
An absolute necessity for pet sitters... and pet owners.
Kommentare: I added "pet owners" to the title of this review because I believe it.... If you are in this business and not offering your customers the "peace-of-mind" that pet owners need, you are doing them a disservice. The Scout app has become our No. 1 selling point to new customers. It is also the reason we retain business. A text and blurry photo just won't cut it anymore. Every time we walk a dog for the first time, the client emails or calls to say, "This is amazing!" They love the notes, GPS and photos.... I exploit the Scout app on our website and in all of our materials... Aside from love and genuine care, Scout is the greatest benefit you can offer your clients and their pets. From a customer service standpoint, executives are amazing. They care about their customers, always looking for input and respond to any issues in minutes -- and they truly care about the success of my business.... Honestly, bring the Scout platform to my business was the single best decision I have made to date.
Vorteile: Aside from the ease-of-use, billing/payment features, and customization, the Scout app has kept us organized and efficient. It maintains a level of accountability for the walkers that could not be achieved without it.
Nachteile: I struggle to find anything that I would like to see improved. If something comes up, they are quick with a solution.