Wer verwendet Scout?

Scout ist eine flexible Software zur Hundeausführung und Haustierbetreuung für Firmen jeder Größe. Unabhängige Aktive wie große Unternehmen können von den erweiterten Funktionen von Scout profitieren.

Was ist Scout?

Scout ist der neue Standard bei Software zur Haustierbetreuung. Die nutzerfreundliche, moderne Anwendung wird von Hundeausführerinnen und Hundeausführern und bei der Haustierbetreuung weltweit bevorzugt eingesetzt. Scout bietet die Einfachheit, die deine Kunden benötigen, und robuste Funktionen, von denen dein Team profitiert. Wiederkehrende Termine, GPS-Tracking, automatische Rechnungsstellung und Branding-Optionen, die in der Haustierbetreuung laut Hersteller führend sind. Erfahre, warum Betreuerinnen und Betreuer von Haustieren sich für Scout entscheiden. Melde dich für eine kostenlose Testversion an – keine Kreditkarte erforderlich.

Scout – Details

PetMethod

https://www.scoutforpets.com/

Gegründet 2015

Scout – Kostenübersicht

Scout bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Scout ist ab 25,00 $/Monat verfügbar.

Startpreis

25,00 $/Monat

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

Scout Funktionen

Tierpension Software
Abrechnung & Rechnungsstellung
GPS Check-in / Check-out
Kreditkartenbearbeitung
Kundenmanagement
Kundenportal
Mitarbeiter-Management
Schlüsselverwaltung (IT)
Terminplanung
Wiederkehrende Termine

Scout – Nutzerbewertungen

Zeigt 5 von 55 Nutzerbewertungen

Gesamt
4,8/5
Benutzerfreundlichkeit
4,9/5
Kundenservice
5/5
Funktionen
4,6/5
Preis-Leistungs-Verhältnis
4,8/5
Esteban H.
Co-Owner
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 16.4.2018

"Experience with SCOUT is amazing. Everything from email replies to their software is exceptional!"

Kommentare: Saves me a ton of time, I am able to compete with big businesses, and customers love it

Vorteile: Looks great, very modern, and easy to use. It keeps getting better and better with time. I tried many others and no one matched SCOUT.

Antwort des Softwareanbieters

von PetMethod an 17.4.2018

Thanks for the sparkling review, Esteban!

I appreciate you recognizing our commitment to continually updating the software with new features. We hope you like our next release!

  • Quelle des Nutzers 
  • Bewertet am 16.4.2018
Kimberley F.
Owner
Verbraucherdienste, Selbstständig
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 26.11.2019

"Scout was a great choice for my business"

Kommentare: Our clients find Scout easy to use. They really enjoy the visit reports and photos that are automatically sent to them upon the completion of each service. The customer service with Scout is top notch. Best of all the software works properly, every time. Scout is highly automated which saves me a ton of time on administrative duties compared to the software I had previously.

Vorteile: Scout is easy to use and reliable. In the field I need software to work properly, every time. I can't waste precious time uninstalling and re-installing an app and with Scout I don't have to. The app is gorgeous and my clients seem to love it as much as I do.

Nachteile: The only drawback for me at this time is that billing cannot be customized (pre-pay, packages, etc.). This is something our previous software had and I've been telling my clients "It's coming" for a little over two months. But I am confident it is coming and I appreciate that Scout takes the time and care to do things properly - you don't want glitches with payments.

  • Quelle des Nutzers 
  • Bewertet am 26.11.2019
Camille N.
Owner
Gastgewerbe, Selbstständig
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    5/10
  • Quelle des Nutzers 
  • Bewertet am 27.5.2019

"Needs some tweaking..."

Kommentare: Won't be renewing if the annual fee & Braintree fees remain as high as they are.

Vorteile: I appreciate the simplicity and clean interface. As well as the ease of billing and converting leads to clients.

Nachteile: Where to start... As a small business owner I feel the cost of the app combined with the Braintree fees is pushing me to not renew. I also am frustrated that I do not get direct alerts to my iPhone when new appointment requests come through. Instead it goes to email. As a busy dog walker I often don't check my email until the evening & early morning. This has lead to missing those last minute pet sitting requests. Lastly, I don't like how there are certain functions as a business owner I can't do. Instead I have to contact support. For example, deleting clients that have dropped off.

Antwort des Softwareanbieters

von PetMethod an 6.6.2019

Thank you for your feedback, Camille. I wanted to take a moment to address some of your concerns:

Pricing
Our pricing is very much in the middle of the pack. We aren't the cheapest, but we aren't the most expensive either and we believe for all of the tools that you get, it's a great value. With our annual fee, you're saving 17% over regular pricing which is cheaper than 90% of the competing softwares on the market.

Credit Card Fees
Credit card fees are currently not something we control. If you look at competing softwares, they generally all offer the same rates and that's because it's dictated by the payment processing companies. 2.9% + .30 is a standard across the industry. We are working with Braintree to negotiate lower rates in bulk, but it's not something that they budge on easily.

Other Functions
We can definitely always improve and will continue to do so. For alerts direct to your phone, the vast majority of customers take advantage of our email alerts.

Thank you!

  • Quelle des Nutzers 
  • Bewertet am 27.5.2019
Hector C.
Business Owner
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 2.4.2020

"Best pet sitting software"

Kommentare: Overall this software helps pet businesses to keep track of their team and their calendars. Their timer on their app and push notifications are life savers for teams and communication.

Vorteile: The ability to schedule your team out for future visits and having an application where they can view their upcoming visits is extremely helpful.

Nachteile: The GPS tracking was off on some visits which would alarm clients. However that is something that is a variable that is beyond their scope.

  • Quelle des Nutzers 
  • Bewertet am 2.4.2020
Enrique M.
Founder & Senior Trainer
Tierarzt, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 3.3.2020

"Great app for pet services"

Vorteile: - Ease of use
- Customized to my business with our logo and color scheme
- NO EXTRA FEES! most other apps take a percentage of the sales. Scout has a flat fee, regardless of how much or how little you make a month. It makes it easy to budget.

Nachteile: - I wish they had a "chat" feature to directly communicate with our clients. The only way to communicate as of now is via email. - Their boarding/pet sitting process is a bit tedious, wish they had a way to adjust the booking and notifications to not overwhelm clients with tons of emails (an email is sent every day the dog boards)

Antwort des Softwareanbieters

von PetMethod an 9.3.2020

Hi Enrique, thanks for the amazing review! We appreciate it.

In-app chat and boarding/pet sitting enhancements are on our roadmap for this year

  • Quelle des Nutzers 
  • Bewertet am 3.3.2020