Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist CallTrackingMetrics?

Durch die Kombination von leistungsstarken Call Tracking- und Kontaktcenter-Tools unterstützt CallTrackingMetrics Agenturen und Unternehmen dabei, eine persönlichere Kundenerfahrung zu schaffen. Entdecke, welche Marketingkampagnen Leads und Konversionen generieren, und verwalte alle deine Gesprächskanäle, Anrufe, Chats, Formulare und Texte auf einer Plattform. Mehr als 100.000 Nutzer vertrauen auf die All-Kanal-Plattform von CallTrackingMetrics, um die Kommunikation für ihre Marketing-, Vertriebs- und Serviceteams zu vereinheitlichen.

Wer verwendet CallTrackingMetrics?

Unternehmen, Agenturen und Callcenter jeder Größe, die Konvertierungen verfolgen und ihre Kommunikation automatisieren möchten, um die Kundenerfahrung zu verbessern.

CallTrackingMetrics Software - 1
CallTrackingMetrics Software - 2
CallTrackingMetrics Software - 3
CallTrackingMetrics Software - 4
CallTrackingMetrics Software - 5

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CallTrackingMetrics

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4,7 (722)
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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über CallTrackingMetrics

Durchschnittliche Bewertung

Gesamt
4,6
Benutzerfreundlichkeit
4,4
Kundenservice
4,5
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,5

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
73%
4
20%
3
5%
2
1%
1
2%
John
John
CEO in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Have used for close to a decade

5,0 vor 2 Wochen Neu

Vorteile:

CTM is reliable. My agency has been using them on behalf of our clients and our own business for close to a decade.

Nachteile:

Nothing specific comes to mind right now!

Armando
Client Success Manager in Mexiko
Anwaltskanzlei, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Satisfied with the product!

5,0 vor 3 Wochen Neu

Kommentare: Wouldn't trade it for any other platform, the ease of use and all its features are simply above the average platforms.

Vorteile:

All its tracking features, from marketing attribution to performance, it helps with the decision-making and implementation of new strategies.

Nachteile:

More direct integrations would be great, that way being able to automate more processes would quite simple.

Antwort von CallTrackingMetrics

vor 2 Wochen

Thank you for sharing your satisfaction with our product! We're thrilled to hear that our tracking features have been instrumental in your decision-making and strategy implementation. Your feedback on integrations is noted, and we're committed to continuously enhancing our platform to offer even more automation capabilities. We're honored to have earned your trust and are dedicated to providing unparalleled ease of use and feature-rich solutions for your business needs.

Alexander
PPC Analyst in USA
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Not intuitive. Difficult to find information. Too expensive

3,0 vor 2 Jahren

Kommentare: It was OK in the beginning. But it's so difficult to find information and to get decent reports on usage. In order to figure out how much we were paying for the Fixed Fee, I had to go into account settings and see what package we were on - because their bills don't actually show this. Their bills are literally: here is the total amount you were charged for the month. Ok, but what is the breakdown? How many minutes were used? What taxes did you charge? You can't find that information easily. Almost like it's by design to hide this information. Going to be dumping this software in favor of a different, more professional solution. There are many professional solutions out there with lower fees and better customer support.

Vorteile:

I like that it tracks calls from marketing channels quite well. It is relatively easy to set up the call tracking and to get phone numbers.

Nachteile:

- It's difficult to get customer support. When I tried to get Canadian numbers, it was just messages "we can't get you that number at this time". No follow up. No path forward. - Their bills do not break down information. How many minutes did I use for all the client accounts? What was the fixed monthly charge? It's not broken out on the bills. It's very difficult to dig in and get account-level information. - It's really expensive for the price. If you're an agency, you have to pay $120 per month fixed fee, just for the privilege of being able to have child accounts. It's very silly compared to many alternative options out there.

Antwort von CallTrackingMetrics

vor 2 Jahren

Thank you for taking the time to share your feedback, Alexander. Generally speaking, assistance with technical issues through our Help Desk is available from Monday through Thursday from 7:30 a.m. to 7:30 p.m., Eastern Time and on Friday from 7:30 a.m. to 5:30 p.m. Eastern Time. Our team is available by phone call, chat, or email. With regards to the difficulties with acquiring numbers in Canada, our number providers do occasionally have shortages of numbers in certain regions. When this happens, we should communicate next steps so that you have all options made available to you. We would love the opportunity to research the difficulties you experienced with our services, as well as have an account manager touch base with you to address your concerns with our billing statements and reports. If you could call us at 888-770-3332 or email us directly at info@calltrackingmetrics.com, we can take action to ensure that your concerns are addressed.

Morgan
Director of Operations in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Powerful Full Service Call System

5,0 vor 4 Wochen Neu

Kommentare: I was very impressed with the onboarding process and the level of custom support they gave during set up.

Vorteile:

Call tracking allowed us to take our automation to the next level and improve customer experience with our brands.

Nachteile:

It's a bit more expensive then our past provider but the cost has been worth it, to be honest.

Antwort von CallTrackingMetrics

vor 4 Wochen

Thank you for your feedback! We're delighted that CallTrackingMetrics has helped elevate your automation and enhance customer experiences, and we're grateful for your recognition of our onboarding process and dedicated support. We're committed to providing value and simplicity for your team's needs.

Xander
project manager in USA
Anwaltskanzlei, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A great way to use tracking numbers!

5,0 vor 3 Wochen Neu

Kommentare: The staff are second to none. Overall, CTM has been a great addition to our business.

Vorteile:

- Features - Expansive call tracking features, much better than callrail - Reports

Nachteile:

- The setup isnt the easiest without a setup package - The knowledge base is useful

Antwort von CallTrackingMetrics

vor 2 Wochen

Thank you for taking the time to share your experience with CTM! We're thrilled that our expansive call tracking features and exceptional support staff have made a positive impact on your business. Your feedback on setup and knowledge base is noted, and we're committed to continually improving our resources to ensure a seamless experience for all users.