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CallTrackingMetrics
Was ist CallTrackingMetrics?
Durch die Kombination von leistungsstarken Call Tracking- und Kontaktcenter-Tools unterstützt CallTrackingMetrics Agenturen und Unternehmen dabei, eine persönlichere Kundenerfahrung zu schaffen. Entdecke, welche Marketingkampagnen Leads und Konversionen generieren, und verwalte alle deine Gesprächskanäle, Anrufe, Chats, Formulare und Texte auf einer Plattform. Mehr als 100.000 Nutzer vertrauen auf die All-Kanal-Plattform von CallTrackingMetrics, um die Kommunikation für ihre Marketing-, Vertriebs- und Serviceteams zu vereinheitlichen.
Wer verwendet CallTrackingMetrics?
Unternehmen, Agenturen und Callcenter jeder Größe, die Konvertierungen verfolgen und ihre Kommunikation automatisieren möchten, um die Kundenerfahrung zu verbessern.
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Bewertungen über CallTrackingMetrics
Have used for close to a decade
Vorteile:
CTM is reliable. My agency has been using them on behalf of our clients and our own business for close to a decade.
Nachteile:
Nothing specific comes to mind right now!
CallTrackingMetrics, it's resourcefull, easy to implement, and use!
Kommentare: A wonderful experience, since we implemented it our account manager was always eager to address any concerns that we had and the Support team is always very helpful in explaining if something isn't working or what could be a possible cause of the issue.
Vorteile:
It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it!
Nachteile:
None that I can think of, it's a great product.
In Betracht gezogene Alternativen:
Choose Another Call Tracking Company
Vorteile:
If it would work, it would be useful in measuring offline conversions.
Nachteile:
Tried working with them for YEARS to get the data right because if it was correct, it would be so useful. Once I audited the data, the calls had nothing to do with the keyword data that was being reported. Until my arrival, the company was making decisions based on CTM's INCORRECT DATA! I implemented every change they recommended, including purchasing more numbers and inputting more sources but it was never resolved. When we decided to leave, they had auto-renewed our account and promised to refund, but did not. Additionally, many of the calls at the end were robocalls or hangups.
Everything I was Looking For!
Vorteile:
For my business purposes, CallTrackingMetrics provides all of the marketing elements into one platform. I enjoy the Geo-Routing, tracking, and how we can integrate the software for many of our clients.
Nachteile:
Not too many, I am a slow learner and often I need to call Customer Service,
Antwort von CallTrackingMetrics
vor 4 Jahren
Thanks for the awesome review, John!
CTM Review from a Developer
Kommentare: It's a great platform and is business critical for my team.
Vorteile:
I love the simplicity of your API for reporting, sending text messages, and utilizing your form reactor. We use these daily and appreciate the ease of use and that we don't have constant downtime with these features.
Nachteile:
It does take a bit to get to know and understand your dashboard. My operations team hates the wait time for Trust Center and setting up text message campaigns. But they do understand the reason for delay.
Antwort von CallTrackingMetrics
vor 8 Monaten
Thank you for sharing your feedback as a developer using CTM! We're delighted to hear that you find our API simple and reliable, and we're committed to providing seamless experiences for your daily operations. Your comments are invaluable to us, and we're continuously improving our dashboard to ensure ease of use for all users. We appreciate your business and are thrilled to be a critical part of your team's success.
