CallTrackingMetrics

The More info the better

Kommentare: We have made more money by using this product as it allows us to access info we wouldn't have had otherwise. Being able to track the missed calls from nights and weekends has produced many new leads.

Vorteile:

Being able to see the phone number and some basic info about the person that calls is very beneficial to how we work a lead. Knowing what pages they came to helps direct the call in the right direction without wasting time.

Nachteile:

We have several websites we track that are all part of one corporation, It's quite bulking and time-consuming to set them up all individually. I wish there was reporting that would show calls across all sites instead of having to swap back and forth between the 5 accounts we have.

CallTrackingMetrics is Truly Effective in Daily Use!

Vorteile:

Effective resource to consistently collaborate with both prospective/current students. I utilize the softphone and converse communication as a part of my daily workflow.

Nachteile:

In-bound calls don't always pop up when they should.

Choose Another Call Tracking Company

Vorteile:

If it would work, it would be useful in measuring offline conversions.

Nachteile:

Tried working with them for YEARS to get the data right because if it was correct, it would be so useful. Once I audited the data, the calls had nothing to do with the keyword data that was being reported. Until my arrival, the company was making decisions based on CTM's INCORRECT DATA! I implemented every change they recommended, including purchasing more numbers and inputting more sources but it was never resolved. When we decided to leave, they had auto-renewed our account and promised to refund, but did not. Additionally, many of the calls at the end were robocalls or hangups.

Effective Call Tracking Solution

Vorteile:

CallTrackingMetrics is feature-rich with a barebones approach. The software is intuitive and straightforward to use and implement product features. The UI is clear, fast, and easy to navigate.

Nachteile:

Some newer product features, like Conversation Analytics, aren't as easily accessible and you'll have to do some digging in the UI to find and implement them, as the help center and knowledge base only cover rudimentary topics.

Easy to use and set up in minutes

Vorteile:

We are able to easily purchase and set up multiple numbers quickly for different lead sources in a matter of minutes. I appreciate that installing the code onto a site is very quick and efficient - it's a matter of just adding a javascript to the header of the site! When you're working with hundreds of clients, and even more numbers - every second saved is worth it! Plus, their customer service is great and any issues are usually solved very quickly.

Nachteile:

You can globally set a source, and then apply it to various numbers. However, if you edit that source, it doesn't roll out to the numbers it's assigned to. You have to go through and set that source again. When you're dealing with hundreds of clients, it can be a real drag to have to make those adjustments. I'd love it if they'd let you make global source changes, and then upon save, roll it out to every assigned number with that source.

Great product

Kommentare: I use CTM daily. It is a great service. I wish it was a little more user friendly. The team at CTM is great and very helpful with my tickets.

Vorteile:

There are multiple different tools to use within CTM. It is a one-stop shop for your call-tracking needs.

Nachteile:

There are changes weekly/monthly. You might try to add something one month, and the process will be different the next month. They also removed their chat feature and replaced it with a bot.

Enhancing Campaign Performance and Marketing Attribution

Vorteile:

CallTrackingMetrics has been a very valuable tool for our marketing team, largely due to its user-friendly interface and features. We like that it allows us to efficiently track the results of our multichannel marketing campaigns by accurately attributing phone leads to their sources. Call recording has been a particularly beneficial feature, as it has helped our clients identify high-performing channels with longer call times and high-quality leads, allowing us to make data-driven campaign improvements. Also, implementing CallTrackingMetrics is simple for our development team, and it has integrated well into our workflow. Overall, we thoroughly enjoy how utilizing CallTrackingMetrics enhances our marketing efforts!

Nachteile:

While we enjoy utilizing CallTrackingMetrics as part of our ongoing campaigns, we would like to see more robust and customizable reporting capabilities to share with our clients.

CTM is the best!

Vorteile:

The platform itself is great and easy to use. However, their customer service and support is unmatched!

Nachteile:

No connection as of yet with looker studio.

CTM Ability

Kommentare: Good quality of call and easy to use are my best takeaways

Vorteile:

easy to use and love the quick view of the convo

Nachteile:

Can't link to Hub Spot directly. Need to make it able to allow for use inside HubSpot to make calling and client account to be all on one screen.

Great call tracking and activity recording tool

Kommentare: Overall a positive experience. I'm impressed with the data available and the workflows available to users.

Vorteile:

The amount of features available within CallTrackingMetrics is hard to beat. Their UI is easy to use and provides a lot of data. The api is also easy to use, if you're not using an un-documented endpoint.

Nachteile:

Their api documentation is lacking in some aspects. Namely, not all endpoints and not all options within an endpoint are documented. This has led to many instances of "reverse engineering" by making a change within the UI and watching the dev tools. Still, far from the worst documentation I've encountered, and the help from the CallTrackingMetrics team is outstanding.

CTM User-friendly

Kommentare: I like everything about CTM because it is easy to use

Vorteile:

i like CTM team vew fitures and that is easy to use

Nachteile:

I'm delighted with all the features CTM offer

I love CTM

Vorteile:

CallTrackingMetrics is very user friendly, and has a lot of customization options

Nachteile:

Not much I really like CallTrackingMetrics

Big Fan of Call Tracking Metrics

Vorteile:

Call Tracking Metrics is easy to use, it's affordable compared to other options, and it fills a key role of scoring calls and feeding that call data back to Google ads for optimization and conversion tracking.

Nachteile:

I honestly don't have any complaints. Solid product and their customer service has been very responsive when I've had questions.

Call Tracking Evaluation

Kommentare: Overall the platform works well for us.
I actually listen to (3) different ones. It would be nice if they were combined into (1).

Vorteile:

I like that I can listen to the phone calls and tag them for future reports for the owner. Such as CPL- Cost per lead. Also, it is helpful when training a new Patient Care Coordinator. It is crucial that when we get the call the person answering the phone sets up the appointment.

Nachteile:

I would like to be able to put the person's name on the call that they answered. And put other notes in and not just a simple tag.

Amazing for Agencies

Kommentare: Their support team has been amazing, transferring over my clients from one software to another went smoothly, the software does more than I need, and I have far more control over pricing to keep clients happy.

Vorteile:

Before, I used a competitor's product, and while it was good, I didn't know how much I was missing out on. CallTrackingMetrics gave me so much more control! - how I price call tracking services for my clients (including charging by the minute if desired!) - how I create phone number pools (no arbitrary, pre-selected minimum amount of numbers) - what services each client needs - easier and faster switching between client accounts If you are an agency or manage multiple accounts, this software is the best that I've found. I was able to save my clients money and have far more control over price stability in the long run, while improving the number of features available!

Nachteile:

CTM is complex and some of the UI is not as intuitive/quick to learn as I wish. It was easy to miss a step or two in client setup (even with the help of their great Support team), and sometimes finding the menu or options you need is not quick and easy. This is partly due to the fact that the software does so much, but it would be nice if I could hide certain menus, or during setup, tell them to hide menus for me so that I don't have to constantly scroll through a lot of options I'll never use.

Easy To Use And Scale

Kommentare: I have loved using the product. The overall experience has been nothing but positive.

Vorteile:

Core functionality of purchasing tracking numbers and dynamic number insertion is simple to set up and scale across multiple accounts. Great for our high number of SMBs use case. There are some pretty robust ancillary features (ancillary for our use case anyway ) that are also quite nice to have (2 way sms in the web GUI, "form reactor" connectivity with website html forms, and real-time chat all come to mind). The support team is also consistently helpful and responsive as is our dedicated account representative.

Nachteile:

Only things I would like to see are more robust "CRM-esque" features that are made with local businesses (or agencies that cater to local business) in mind. It would be nice to have a way to visualize leads from multiple sources in a way besides the call log (i.e. kanban, or "stages" like a typical crm prodcut). Combining the existing call center functionality with more fleshed out, user-friendly lead management features would be amazing.

stand out support and functionality

Vorteile:

I've used CTM for 5 years. I tried CallRail and have worked with CallSource. I've found CTM to be the easiest to implement and use. They also have more features and integrations that have given my agency the ability to provide detailed reports to my clients.

Nachteile:

We had some challenges getting Google Data Studio synced the way we wanted it, but we were not using just the general template they provided, and [SENSITIVE CONTENT HIDDEN] on their support team was awesome about helping us connect those last dots that we couldn't figure out on our own.

Very good call tracking system

Kommentare: Easy to use and track. The features you are able to use like dynamic number where the phone number changes on your website to better track. Also, more information is captured in this system. Integrated well with reporting dashboards. Overall a good system.

Vorteile:

The features you are able to use like dynamic number where the phone number changes on your website to better track. Also, more information is captured in this system.

Nachteile:

Price can be a problem. It wasn't expensive but it adds up over time.

Easy to Deploy Call Tracking Tool

Vorteile:

CallTrackingMetrics has all of the basics you'll want for tracking/recording calls, and managing ad campaigns with number insertion. It's also great for agencies looking for a solution that allows them to manage multiple campaigns/numbers across multiple clients.

Nachteile:

The integrations for most major reporting platforms are not great. For agencies look for a tool with strong reporting capabilities and deep integrations with third-party reporting platforms, CallTrackingMetrics is not the right solution.

Goodbye physical phone! Hello soft phone!

Vorteile:

I can access it from anywhere, my home computer, my smartphone and it records all my calls so when I'm driving I can gather customer info and call them back after putting their info in my CRM.

Nachteile:

It's highly customizable so that means it can be quite complicated in it's settings. But that's just a natural cause of it being very customizable, you have to invest some time to understand it.

Lots of Features

Kommentare: Good, detailed product and good support.

Vorteile:

The call reporting detail. I use the reports for my monthly client reporting.

Nachteile:

A bit tough to setup. It can be cumbersome to setup sometimes.

Attribution is key

Kommentare: My overall experience is great. The software and integrations work well and the staff is always very helpful.

Vorteile:

I like all of the robust features and tracking that CTM provides.

Nachteile:

The software can be a little glitchy and difficult to setup at times. Once you get it dialed in it’s great.

Attractive for Features

Vorteile:

Call Tracking Metrics is elaborate and robust in the features it offers. The quality of customer support is second to none.

Nachteile:

When changes are made, communication to users is lacking.

Excellent Software

Kommentare: We’re always happy with Call tracking metrics. The service is great and they keep you informed of anything you need to know too.

Vorteile:

The software is easy to use and the stats and reporting is great.

Nachteile:

Can take a bit of getting used to the Config set up but once learnt, it’s easy enough. Support is excellent if you need to use them.

Most comprehensive call tracking software available.

Kommentare: really great. Support is always there to walk you through fixing issues right on the phone.

Vorteile:

full featured, but you only pay for what you use!

Nachteile:

all those features makes it a bit more complex to set up and diagnose issues.