Wer nutzt diese Software?
Whether you're an SMB or Enterprise business, in Marketing, Sales or Operations we have solutions that can help you overcome your business challenges to help you improve performance
Durchschnittliche Bewertung13 Bewertungen
- Gesamt 4.7/5
- Benutzerfreundlichkeit 4.7/5
- Kundenservice 4.9/5
- Funktionen 4.6/5
- Preis-Leistungs-Verhältnis 4.4/5
- Startpreis 65,00 $/Monat
- Preisinformationen Please get in touch to discuss pricing in more detail.
- Kostenlose Version Nein
- Gratis Testen Nein
Cloud, SaaS, Web
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2010
Infinity analyses the conversations you have with your customers to create clarity, which empowers you to grow revenue & reduce costs. Infinity allows you to integrate call data into the Google suite to allow you to track the full visitor journey. Infinity is a call intelligence platform available in over 75 countries.
- Campaign Attribution
- IVR / Spracherkennung
- Weiterleitung von Anrufen (Call Routing)
- Aufzeichnung bei Bedarf
- Aufzeichnung der Bildschirmaktivität
- Ereignisgesteuerte Berichtserstattung
- Programmierte Aufnahme
- Sofortiger Abruf
- Teilen von Anrufen
- Verteilte Anrufaufzeichnung
Die hilfreichsten Reviews für Infinity
Bewertet am 18.6.2018
Great call tracking tool to add additional insight beyond the basic call tracking
Great customer service when needed, Infinity allowed us to provide insights into the client's gym structure set up.
We were able to identify that calls were not answered in peak times, allowing them to implement a call routing overflow system.
Nachteile: I found the early stages of setting the tracking difficult, understanding the behind numbers and setting up a call whisper, however, the service team walked us through it, and we got through it well.
Bewertet am 27.3.2019
A tool that does the job well.
Vorteile: I like how in-depth the call tracking is and how easy the UI is to use. We regularly get a lot of requests to look into rogue callers and to credit calls, the software allows us to easily determine whether or not it was a legitimate call. The support team are an excellent bunch who respond to queries pretty fast and go out of their way to make our lives easier.
Nachteile: The admin portal has limited functionality for the end-user, we regularly have to contact Infinity Support to create new users and dial in groups, for example. I'm sure there's reasons for this, but it's just a mild inconvenience at times as sometimes their workload is high, it can take a little longer for a response. They do state they will respond within 48hrs, which has always been the case though.
Bewertet am 3.12.2019
Everyday use Saas
Kommentare: i'm happy with my purchase. They have a app as well.
Vorteile: I'm being using htis saas everyday. I love the UX/UI. Very appealing to the eye. My bills & business info will be imputed in infinity.
Nachteile: The loading on the site can be slow at times. i know in due time they will fix everything. I have confidence in their team.
Bewertet am 27.3.2019
Infinity allowed us to improve client performance by understanding customer actions!
Vorteile: The platform is easy for developers to implement and use and it enables us to understand the performance of our marketing channels which means we can provide more value to the client.
Nachteile: More implementation support is needed for new users. Leaving implementation up to the user following a guide can lead to mistakes. E.g Click to call tracking vs regular dynamic numbers.
Bewertet am 27.3.2019
Infinity is imperative to the success of our new business strategy
Vorteile: The call tracking gives us a better understanding of the marketing activity that is driving the enquiries and converting to new business. The integration with Doubleclick has improved the efficiency of our PPC campaign, we have a better cost per lead now. The agents can rate calls directly in to the portal which gives us clearer reporting which also links with GA so we can view qualified calls and appointments booked. All activity whether online or offline can be measured using Infinity's fixed numbers. The IVR allows users to select which department they want to speak with to help us divert calls quickly to the right people.
Nachteile: Infinity is really useful for our business. We previously used a competitor and Infinity is by far superior in its customer service, functionality and reporting.