Wer nutzt diese Software?

Product Management, Customer Success, Customer Support, Engineering, Marketing, Sales and UX teams

Durchschnittliche Bewertung

140 Bewertungen
  • Gesamt 4.4/5
  • Benutzerfreundlichkeit 4/5
  • Kundenservice 4.5/5
  • Funktionen 4.3/5
  • Preis-Leistungs-Verhältnis 4.2/5

Produktinformationen

  • Kostenlose Version Nein
  • Gratis Testen Nein
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Pendo
  • http://www.pendo.io
  • Gegründet 2014

Über Pendo Platform

Pendo was founded when alumni from Rally, Google, Cisco and Red Hat combined their heads and hearts to build something they wanted but never had as product managers a simple way to understand and attack what truly drives product success. With powerful analytics, in-application user feedback, and contextual guidance designed to help companies measure and elevate the customer experience within their applications, Pendo is on a mission to improve society's experiences with software.

Pendo Platform Funktionen

  • Analytik
  • Befragung / Umfragemanagement
  • Dashboard
  • Empfindungsanalyse
  • Feedback-Management
  • Kundensegmentierung
  • Multichannel-Datenerfassung
  • Prädiktive Analytik
  • Textanalyse
  • Wissensmanagement
Der Softwareanbieter hat diese Information nicht vervollständigt.
Der Softwareanbieter hat diese Information nicht vervollständigt.
  • Abwanderungsraten-Management
  • Analytik
  • Community-Management
  • Feedback-Sammlung
  • Gamification
  • Inhalt-Syndizierung
  • Kommunikationsmanagement
  • Live-Chat
  • Video-Inhalte
Der Softwareanbieter hat diese Information nicht vervollständigt.
Der Softwareanbieter hat diese Information nicht vervollständigt.
Der Softwareanbieter hat diese Information nicht vervollständigt.
Der Softwareanbieter hat diese Information nicht vervollständigt.
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Die hilfreichsten Reviews für Pendo Platform

Combines good product analytics with in-app guides and NPS tracking. And that's killer.

Bewertet am 5.1.2019
Massimo A.
CEO
Internet, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We now use it across several products in the MailUp Group (https://mailupgroup.com). For example, beyond using it for product analytics, we were able to stop using other applications for both in-app guides and NPS tracking, and we now use Pendo for that both in MailUp (https://www.mailup.com) and BEE Pro (https://beefree.io). It's certainly not inexpensive, but it gives the Product and Product Marketing teams tools that are crucial to their work. So, money well spent in my view.

Vorteile: What's unique and really useful about Pendo is that it combines product analytics, in-app guides & Net Promoter Score tracking, all under one roof. This allows you to show custom messages just to certain audiences (e.g. I see that some customers did not yet try feature ABC, so I show them a Guide to trigger adoption), and see NPS scores for different segments of users (e.g. what's the NPS for customers that never use feature ABC? What's the score for those that use feature ABC all the time?). That provides incredible insights.

Nachteile: First of all let me say that the company has come a long way. Pendo is growing a ton and it shows. They're constantly improving the platform, so we're confident that flaws will be corrected over time. That said, in our experience setting things up takes some time (and the concept of "Feature" is not immediately clear to newcomers: it actually means "UI element"), and until recently there were some annoying productivity issues (e.g. you could not quickly clone a segment, resulting in potentially lots of repeat tasks just to create two similar segment of users: now this has been resolved!). Improvements still need to be made for multi-language applications (e.g. different Guides for different users that speak different languages).

Used at Multiple Companies / Highly Recommend

Bewertet am 6.5.2019
Josh G.
Product Manager
Telekommunikation, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Pendo is a great tool. It is easy to use and helps executives start tracking the right metrics (instead of guessing at what is important). It also scales your support organization with automated onboarding and educational opportunities for users.

Nachteile: Sometimes the reports bug-out, but the support team is quick to respond. Additionally, there is no way to communicate with users OUTSIDE your application ecosystem (i.e. email). If a user isn't engaged with your software, you have to go into a different system in order to get re-engagement.

Pendo Feedback tool: great way to gather user feedback; allows users to prioritize their wish list

Bewertet am 15.1.2020
Elisabeth H.
Director, Member Support and Training
Computer-Software, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We needed a place to gather and manage user enhancement requests, and we really wanted a way for users to vote on their favorites. This product - which was Receptive and was purchased by Pendo - met that need in the best possible way. We love it!!

Vorteile: I love that we can choose to allow users to see how many other users have voted for their enhancement idea. But my favorite part is the "sliders" that users see when they prioritize their favorite enhancements - if they slide one up, they see the sliders on the others go down. Great way to show users that we can't do everything - we have to prioritize!

Nachteile: My only disappointment is that you can't easily just export the entire list of enhancement requests with the # of votes.

Valuable Insights!

Bewertet am 4.11.2019
Stephanie H.
VP of Product Development
Krankenhausversorgung & Gesundheitswesen, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: From a product perspective, we have gained so much insight into our customers and how they are using our products. We can identify at-risk customers easily and work to get them back on track. Additionally, we recently purchased and implemented the new Feedback module which is going to allow us to centralize all enhancement requests and finally have a data informed product roadmap. We derive a ton of value with this product and it is truly changing the way we do business.

Vorteile: We love all the data we have gained about our users and have a much stronger understanding of what they do within our applications. In addition, Pendo has made communication with our customers really easy, especially in times of crisis. I also feel as though we are arming our ENTIRE organization with information they need to do their job. All functions within our organization derive value from this platform and that isn't easy to achieve! Updates are also released regularly which tells me this is an organization that is dedicated to their customers.

Nachteile: I think with such an amazing platform, it can sometimes feel overwhelming to get up to speed on all the things we could be doing with the software.

Shop around

Bewertet am 17.4.2017
Ike B.
Product Marketing Manager
Informationstechnologie & -dienste, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
1/5
Gesamt
1/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
2/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I've used Pendo a couple times over the period of roughly a year. Both of the time that we tried to deploy an NPS survey on our product we had some significant bugs. The first, we had a Opt Out list that some of our admins requested to be on (they didn't want to receive the survey). Pendo experienced a bug in which our survey in fact was seen by some of those accounts. This most recent time I've run across some significant bugs and pretty fundamental considerations in UI. Take for instance that Pendo provides no help in the UI to help guide you in whether you are actually selecting the right account to pool into a segment to target or exclude. You have to pretty much get the account character for character exact to how Pendo has in the system. When I try to export the list of accounts from Pendo, modify the list to remove or add accounts and reimport, Pendo fails on any accounts that have a comma in the title (like Company, LLC or Org, Inc.). Also our survey just decided to not appear out of the blue. Luckily I've jumped in to check our survey frequently and discovered this was the case. I can't be confident that when I deploy something to our end users that Pendo will behave appropriately. Consider another solution with better history and size.

Vorteile: The UI is modern and appealing

Nachteile: The software is inconsistent, buggy and unpredictable.

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