Wer verwendet Pendo?

Produktmanagement, Kundenerfolg, Kundenbetreuung, Engineering, Marketing, Vertrieb und UX-Teams.

Was ist Pendo?

Pendo wurde gegründet, als Alumni von Rally, Google, Cisco und Red Hat ihr Fachwissen und ihre Leidenschaft kombinierten, um etwas aufzubauen, das sie sich als Produktmanager*in wünschten, jedoch nie zur Verfügung hatten: einen einfachen Weg, zu verstehen und sich zunutze zu machen, was den Produkterfolg wirklich antreibt. Mit leistungsstarken Analysen, Nutzerfeedback innerhalb der Anwendung und kontextbezogener Anleitung, die Unternehmen dabei hilft, das Kundenerlebnis in ihren Anwendungen zu messen und zu verbessern, verfolgt Pendo die Mission, die Erfahrungen der Gesellschaft mit Software zu verbessern.

Pendo – Details

Pendo

http://www.pendo.io

Gegründet 2014

Pendo – Preisübersicht

Pendo bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für Pendo findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Pendo Funktionen

Customer Journey Mapping Tools
Aktionsmanagement
Daten-Import / -Export
Kollaboration
Kundenprofile
Prädiktive Analytik
Umfragen & Feedback
Verhaltensbezogene Analysen
Vorlagen
Zuordnungsmodellierung
Datenvalidierung
Einführungsmanagement
In-App Training
Inhaltserstellung
Kontextabhängige Anleitung
Mehrsprachig
Nutzereinführung
Segmentierung der Audienz
Selbstbedienungs-Tools
Umfragen & Feedback
Abwanderungsraten-Management
Analytik
Community-Management
Feedback-Sammlung
Gamification
Inhalt-Syndizierung
Kommunikationsmanagement
Live-Chat
Video-Inhalte

Der Softwareanbieter hat diese Information nicht vervollständigt.

Der Softwareanbieter hat diese Information nicht vervollständigt.

Animation
Aufzeichnung der Bildschirmaktivität
Entwicklung eines Prototypen
Für Mobil
Für Webseiten
Nutzerforschung
Risikokarten
Tests der Benutzerfreundlichkeit
Unmoderiertes Testing
User Journeys
Benutzerinteraktion-Nachverfolgung
Empfehlungsquelle nachverfolgen
Kampagnenmanagement
Konversion-Tracking
Seitensuche-Nachverfolgung
Seitenzugriff-Tracking
Stichwort-Nachverfolgung
Verwaltung mehrerer Websites
Zeit auf der Website nachverfolgen
Ziel-Nachverfolgung

Pendo – Nutzerbewertungen

Zeigt 5 von 143 Nutzerbewertungen

Gesamt
4.4/5
Benutzerfreundlichkeit
4/5
Kundenservice
4.5/5
Funktionen
4.3/5
Preis-Leistungs-Verhältnis
4.2/5
Massimo A.
CEO
Internet, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 5.1.2019

"Combines good product analytics with in-app guides and NPS tracking. And that's killer."

Kommentare: We now use it across several products in the MailUp Group (https://mailupgroup.com). For example, beyond using it for product analytics, we were able to stop using other applications for both in-app guides and NPS tracking, and we now use Pendo for that both in MailUp (https://www.mailup.com) and BEE Pro (https://beefree.io). It's certainly not inexpensive, but it gives the Product and Product Marketing teams tools that are crucial to their work. So, money well spent in my view.

Vorteile: What's unique and really useful about Pendo is that it combines product analytics, in-app guides & Net Promoter Score tracking, all under one roof. This allows you to show custom messages just to certain audiences (e.g. I see that some customers did not yet try feature ABC, so I show them a Guide to trigger adoption), and see NPS scores for different segments of users (e.g. what's the NPS for customers that never use feature ABC? What's the score for those that use feature ABC all the time?). That provides incredible insights.

Nachteile: First of all let me say that the company has come a long way. Pendo is growing a ton and it shows. They're constantly improving the platform, so we're confident that flaws will be corrected over time. That said, in our experience setting things up takes some time (and the concept of "Feature" is not immediately clear to newcomers: it actually means "UI element"), and until recently there were some annoying productivity issues (e.g. you could not quickly clone a segment, resulting in potentially lots of repeat tasks just to create two similar segment of users: now this has been resolved!). Improvements still need to be made for multi-language applications (e.g. different Guides for different users that speak different languages).

  • Quelle des Nutzers 
  • Bewertet am 5.1.2019
Elisabeth H.
Director, Member Support and Training
Computer-Software, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 15.1.2020

"Pendo Feedback tool: great way to gather user feedback; allows users to prioritize their wish list"

Kommentare: We needed a place to gather and manage user enhancement requests, and we really wanted a way for users to vote on their favorites. This product - which was Receptive and was purchased by Pendo - met that need in the best possible way. We love it!!

Vorteile: I love that we can choose to allow users to see how many other users have voted for their enhancement idea. But my favorite part is the "sliders" that users see when they prioritize their favorite enhancements - if they slide one up, they see the sliders on the others go down. Great way to show users that we can't do everything - we have to prioritize!

Nachteile: My only disappointment is that you can't easily just export the entire list of enhancement requests with the # of votes.

  • Quelle des Nutzers 
  • Bewertet am 15.1.2020
Verifizierter Rezensent
Customer success manager
Computer-Software, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 21.2.2020

"Feature rich, but challenging at times"

Kommentare: We're trying to gain access to user insight data through app interactions.

Vorteile: The graphics are nice and add impact to the information I am reviewing and presenting. For instance, I can easily view a correlation between tech touch and in app notifications I've created along with user activity following the deployment of the communications.

Nachteile: I dislike the interface for creating in app notifications and the digital resource center. It has way too many steps and is not intuitive.

  • Quelle des Nutzers 
  • Bewertet am 21.2.2020
Kathleen M.
Systems Analyst
Telekommunikation, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Bewertet am 14.1.2020

"Great potential as long as you know how to manage the data"

Kommentare: We do like Pendo and can see it has great potential, but I don’t think we are utilizing it to maximize that potential...yet. We are using it primarily to walk users through new tools and features, make announcements and gauge general user activity and engagement. This is great for improving user satisfaction at a base level and understanding how the user is using our product, but I think we’ve only scratched the surface. There are advanced segmentation tools used to determine how and when content is served, and reports can be grouped by these same segmentations. I’m excited to see how we can build on what we’ve created to really put those segmentations to use and learn even more about our users’ behavior.

Vorteile: Pendo has allowed us to gain deeper insight into our users’ workflows within our applications without having to disrupt those workflows. Usage data is captured as users navigate the site/app/platform and that data is made available to our team to analyze in real-time. This has significantly improved how we interact with users and what content we serve them at every touchpoint.

Nachteile: Creating the “guides” can be a cumbersome process. There are templates, but these are fairly basic and do not cover every use case. It would be amazing if there was an advanced/expanded library (even at cost) that would allow us to ramp up more quickly. We also felt the implementation team at Pendo could have been a little more hands-on. The weekly/biweekly check-in calls are nice, but we could have really used some deep-dive/consultative help when we were new to the platform and still trying to find our bearings.

  • Quelle des Nutzers 
  • Bewertet am 14.1.2020
Ike B.
Product Marketing Manager
Informationstechnologie & -dienste, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    2/5
  • Kundenbetreuung
    2/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    1/10
  • Quelle des Nutzers 
  • Bewertet am 17.4.2017

"Shop around"

Kommentare: I've used Pendo a couple times over the period of roughly a year. Both of the time that we tried to deploy an NPS survey on our product we had some significant bugs. The first, we had a Opt Out list that some of our admins requested to be on (they didn't want to receive the survey). Pendo experienced a bug in which our survey in fact was seen by some of those accounts. This most recent time I've run across some significant bugs and pretty fundamental considerations in UI. Take for instance that Pendo provides no help in the UI to help guide you in whether you are actually selecting the right account to pool into a segment to target or exclude. You have to pretty much get the account character for character exact to how Pendo has in the system. When I try to export the list of accounts from Pendo, modify the list to remove or add accounts and reimport, Pendo fails on any accounts that have a comma in the title (like Company, LLC or Org, Inc.). Also our survey just decided to not appear out of the blue. Luckily I've jumped in to check our survey frequently and discovered this was the case. I can't be confident that when I deploy something to our end users that Pendo will behave appropriately. Consider another solution with better history and size.

Vorteile: The UI is modern and appealing

Nachteile: The software is inconsistent, buggy and unpredictable.

  • Quelle des Nutzers 
  • Bewertet am 17.4.2017