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Listen360
Was ist Listen360?
Die Plattform für das Kundenengagement ist der Schlüssel, um deiner Kundschaft zuzuhören und von ihnen zu lernen. Mithilfe von Metriken und Erkenntnissen kannst du das Kundenfeedback dazu nutzen, deine Produkte und Dienstleistungen für die Kundschaft, die du bedienst, sinnvoller zu gestalten.
Wer verwendet Listen360?
Die Lösung wurde für Fitness-Clubs, Bringdienste, Verbraucherdienste, Gesundheits- und Schönheitspflege, Gesundheitswesen und weitere Branchen entwickelt und ist eine cloudbasierte Plattform, die die Interaktion von Kundschaft mit Unternehmen verbessert.
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Listen360
Bewertungen über Listen360

Game changer!
Vorteile:
Absolute game changer the best in survey and NPS design. The ability to focus on detractors and your clients at risk so easy is great
Nachteile:
The number of clicks to get to the screen to address a at risk user
Listen360 all the way.
Kommentare: Definitely recommended Listen360. Very easy and isnt too pricey
Vorteile:
Very easy to use, havent had any problems with it since started using it 3 months ago
Nachteile:
Nothing so far. Havent had any issues with it.
Listen 360
Kommentare: Works well for what it is supposed to do. A great way to hear from your customers.
Vorteile:
Listen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed.
Nachteile:
Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic.
In Betracht gezogene Alternativen:
Easy way to get customer feedback
Kommentare: Easy to work with, works well with Salesforce
Vorteile:
Easy to work with, automatically surveys customers for you
Nachteile:
Would like for it to explain to customers that 0-5 is bad, 6-8 is neutral, 9-10 is good (not sure that customers think of an 8 as neutral)
Southington 360
Kommentare: Very informative, I use the information to improve the gym experience for all the members
Vorteile:
It let’s me know where I stand with the members
Nachteile:
I wish all members would explain why they rate the way they do
Antwort von Listen360
vor 5 Monaten
Hi Bill, thank you so much for taking the time to write a review for Listen360! We are glad to hear that the platform is helping you discover where you stand with your members and ultimately improve the experience that you offer.
A Trustworthy App
Kommentare: Overall Listen360 has proved itself to be a reliable application and connection point between us and our customers. I'm glad we have it!
Vorteile:
I like the scheduled send outs and the overall look of the product. I never have to worry too much about it. I love receiving the notifications that someone had left a review for our business!
Nachteile:
There isn't any real con that I've had with Listen360.
Listen to Listen 360!
Kommentare: great experience overall. very helpful tool to help manage the business
Vorteile:
ease of use, great information on how the customer views your business. great feedback for coaching.
Nachteile:
pricing is a bit more costly then some of the alternatives
Antwort von Listen360
vor 8 Monaten
Hi Jeff, We appreciate your feedback! It's exciting to hear you're enjoying the Listen360 experience and can use the learnings for coaching opportunities. It means a lot that you took the time to reach out. Thank you for choosing us!

Review
Kommentare: Explaing to my employees how to improve our services
Vorteile:
Good Feedback about my Business which allow me to teach my associates
Nachteile:
Can't get comments from every client approached

Great for getting informative feedback
Kommentare: Great for collecting feedback and being able to respond properly.
Vorteile:
Great dashboards and data information. Easy to navigate and respond properly to customers or employees.
Nachteile:
Nothing. Great platform for finding candid feedback and allowing for responses to feedback, both positive and negative.

great feedback
Vorteile:
the fact our customers love they are able to leave us feedback in a timly manner
Nachteile:
sometimes its hard to creat the surveys
10 Year Listen360 User
Kommentare: Anytime I have a question, they're very responsive, and the feedback we receive is invaluable to the success of our business.
Vorteile:
How quickly you are able to provide feedback
Nachteile:
Listen360 pretty much covers everything we need.
Client feedback at your finger tips
Vorteile:
I like that I can client feedback immediately after their session.
Nachteile:
None, I think it's great, no improvement I can think of
Best feedback platform
Kommentare: Easy to use and love the ability to get clear feedback
Vorteile:
I love that k can easily access client reviews and connect with any i may need to as well as access individual employees survey scores.
Nachteile:
I just don't like how the survey percentages are calculated as a whole , it seems detractors weigh more heavily than promoting surveys .
Simple to implement, valuable insights via easy-to-use interface for all levels of the org
Kommentare: Very positive, an invaluable tool for us, provides some flexible reporting and gives everyone the ability to use it at all levels of the org.
Vorteile:
Simple interface, ability to filter/customize views of the data and use API to bring data into our custom BI tool to allow for more robust reporting
Nachteile:
A bit difficult from an Administrator standpoint...could be more intuitive on how to set up new entities, new users, create hierarchy, etc.
Listen 360 has a pulse on what is going on.
Kommentare: I have worked with listen 360 for several years and it is an easy daily view to see where we need to add additional attention to training, immediate communication and sometimes separations of employment if needed.
Vorteile:
Easy to read daily reports / emails, easy to generate PDF printouts on individual technicians and post for all to see for customer retention.
Nachteile:
There are times surveys come in for the wrong service line and this effects other scores under other technicians.
Must Have LSN360
Kommentare: VERY good experience with the product and support tea.
Vorteile:
There is no better way that I've seen for real time tracking of guest experience and NPS.
Nachteile:
New product features and thought leadership (webinars, blogs, onboarding new products) are something that can be improved.
Listen 360 review
Kommentare: Great
Vorteile:
Great feedback that immediate and direct.
Nachteile:
Getting emails first thing in the morning. Although necessary, it's hard to start your day at 5:00 or 6:00 am with reviews. Would be nice to get them mid day but I know you can't please all.
Listen 360 - good product
Kommentare: Great product switched because franchisor switched but loved the ease of use
Vorteile:
I liked the quick response when negativity feedback was received ... allowed us to get out in front of issue
Nachteile:
Would like a outside review capability. Would like customers to have option of reviewing outside listen 360
Great way to address customer issues
Kommentare: Listen360 is a great tool. If a customer wants to let you know about an issue they can. For our company, that facilitates a conversation that can make their experience much better, and help us correct a problem we might not have known we had.
Vorteile:
Instant, direct feedback from your customers.
Nachteile:
Confusion with my employees and franchise owners about how the NPS score is calculated, and how to negate a low score submitted by accident.
Listen to Us!
Kommentare: Love it!
Vorteile:
Very user-friendly and a great tool to see the impact your business is having on your employees and staff.
Nachteile:
No comment on this. I like the software.
Listen360 will help your organization enhance the customer exprience!
Kommentare: We evaluate our team's performance and compare to other departments within our organization. We utilize it to maintain excellence in customer experience.
Vorteile:
How easy it is to use and that it is automated.
Nachteile:
There is nothing we don't like with Listen360
Listen
Vorteile:
Ease of use, graphics pulse of the customer worc
Nachteile:
Need to have a fail safe for survey as false negatives are sometimes recorded
Customer Satisfaction is Top Priority
Vorteile:
This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members. We have been able to show our members that we take their feedback seriously and resolve most issues before they become problems, or before the person chooses to look elsewhere for their fitness needs.
Nachteile:
Nothing that I dislike about the software. I would love it is allowed us to survey our employees and get a NPS from them in regards to their work experience.
So important
Kommentare: Pretty good. Easy to set up. Easy to use overall. I’m on it almost daily and having a snapshot from the day prior in my inbox helps me plan my day.
Vorteile:
It’s so important to get back to clients who have taken time to review and leave a comment. I love that Listen360 emails you daily with a dashboard of recent events
Nachteile:
The filters in reporting could be easier to use. If i want to see all clients who have left comments Even using the filters i still get several without
Antwort von Listen360
vor 5 Jahren
Carrie, thank you so much for your great review! As you know, we love feedback. We are currently working on ease of reporting features in our app, along with our beautiful new UI change. Stay tuned for updates on how we can make reporting easier for you. Thank you for using Listen360 in your day-to-day!
Great software with only two small issues.
Vorteile:
Listen 360 is an easy to use platform that provides organization to customer feedback for my business. There are several reports that make this software a great tool for any small or large business.
Nachteile:
They kept reviewing my members who terminated their membership months after they had been gone. The software also sent reviews to visitors coming from other locations and the way this was programmed was not conducive to the environment my business is in.