Listen360

"Game changer!"

Vorteile: Absolute game changer the best in survey and NPS design. The ability to focus on detractors and your clients at risk so easy is great

Nachteile: The number of clicks to get to the screen to address a at risk user

"Great product!"

Kommentare: Ease of helping my clients with things that they may have issues with and the efficiency of the surveys so that I know where my employees are doing well.

Vorteile: I love that this is so easy for not only the business side to use, but also the clients that we are surveying! They are happy that when we say it only takes a couple minutes of their time, that is exactly what the situation is. I also love the dashboard and set up so that you are able to see where/who can improve upon things, and where we are doing well. LOVE this product!

Nachteile: Some of the reports are hard to design so that they show what I am wanting them to, but that is a minimal issue when compared with the benefits.

"Listen 360 Rocks!"

Vorteile: Automation! The members are very responsive!

Nachteile: We have no concerns about the software...

"Listen 360"

Kommentare: Works well for what it is supposed to do. A great way to hear from your customers.

Vorteile: Listen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed.

Nachteile: Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic.

"Review"

Kommentare: Explaing to my employees how to improve our services

Vorteile: Good Feedback about my Business which allow me to teach my associates

Nachteile: Can't get comments from every client approached