Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl
Listen360
Was ist Listen360?
Die Plattform für das Kundenengagement ist der Schlüssel, um deiner Kundschaft zuzuhören und von ihnen zu lernen. Mithilfe von Metriken und Erkenntnissen kannst du das Kundenfeedback dazu nutzen, deine Produkte und Dienstleistungen für die Kundschaft, die du bedienst, sinnvoller zu gestalten.
Wer verwendet Listen360?
Die Lösung wurde für Fitness-Clubs, Bringdienste, Verbraucherdienste, Gesundheits- und Schönheitspflege, Gesundheitswesen und weitere Branchen entwickelt und ist eine cloudbasierte Plattform, die die Interaktion von Kundschaft mit Unternehmen verbessert.
Du bist nicht sicher, ob Listen360 das Richtige ist?
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Listen360
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Bewertungen über Listen360
Game changer!
Vorteile:
Absolute game changer the best in survey and NPS design. The ability to focus on detractors and your clients at risk so easy is great
Nachteile:
The number of clicks to get to the screen to address a at risk user
Great product!
Kommentare: Ease of helping my clients with things that they may have issues with and the efficiency of the surveys so that I know where my employees are doing well.
Vorteile:
I love that this is so easy for not only the business side to use, but also the clients that we are surveying! They are happy that when we say it only takes a couple minutes of their time, that is exactly what the situation is. I also love the dashboard and set up so that you are able to see where/who can improve upon things, and where we are doing well. LOVE this product!
Nachteile:
Some of the reports are hard to design so that they show what I am wanting them to, but that is a minimal issue when compared with the benefits.
10 Year Listen360 User
Kommentare: Anytime I have a question, they're very responsive, and the feedback we receive is invaluable to the success of our business.
Vorteile:
How quickly you are able to provide feedback
Nachteile:
Listen360 pretty much covers everything we need.
Listen 360
Kommentare: Works well for what it is supposed to do. A great way to hear from your customers.
Vorteile:
Listen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed.
Nachteile:
Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic.
Customer Satisfaction is Top Priority
Vorteile:
This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members. We have been able to show our members that we take their feedback seriously and resolve most issues before they become problems, or before the person chooses to look elsewhere for their fitness needs.
Nachteile:
Nothing that I dislike about the software. I would love it is allowed us to survey our employees and get a NPS from them in regards to their work experience.
