Wer nutzt diese Software?
Designed for fitness clubs, home services, consumer services, health & beauty, healthcare, and more, it is a cloud-based platform that helps enhance customer interactions with businesses.
Durchschnittliche Bewertung
20 Bewertungen- Gesamt 4.8/5
- Benutzerfreundlichkeit 4.6/5
- Kundenservice 4.8/5
- Funktionen 4.8/5
- Preis-Leistungs-Verhältnis 4.6/5
Produktinformationen
- Kostenlose Version Nein
- Gratis Testen Nein
-
Einsatz
Cloud, SaaS, Web
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Training
Live Online
Webinare
Dokumentation
-
Kundenbetreuung
Support während der Geschäftszeiten
Online
Angaben zum Hersteller
- Listen360
- http://www.listen360.com
- Gegründet 2009
Über Listen360
Our customer engagement platform is the key to listening to and learning from your customers. Through metrics and insights, we help you leverage direct customer feedback to make your products and services more meaningful to the customers you serve.
Listen360 Funktionen
- Analytik
- Befragung / Umfragemanagement
- Dashboard
- Empfindungsanalyse
- Feedback-Management
- Kundensegmentierung
- Multichannel-Datenerfassung
- Prädiktive Analytik
- Textanalyse
- Wissensmanagement
- Dashboard
- Empfindungsanalyse
- Kampagnenmanagement
- Negatives Feedback Management
- Nutzerbewertungs-Anfrage
- Nutzerbewertungs-Notifikation
- Reaktions-Management
- Teilen in sozialen Medien
- Überprüfung bewerten
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Die hilfreichsten Reviews für Listen360
Game changer!
Bewertet am 26.4.2019
Matt H.
Vorteile: Absolute game changer the best in survey and NPS design. The ability to focus on detractors and your clients at risk so easy is great
Nachteile: The number of clicks to get to the screen to address a at risk user
Great product!
Bewertet am 12.7.2017
Sara N.
Kommentare: Ease of helping my clients with things that they may have issues with and the efficiency of the surveys so that I know where my employees are doing well.
Vorteile: I love that this is so easy for not only the business side to use, but also the clients that we are surveying! They are happy that when we say it only takes a couple minutes of their time, that is exactly what the situation is. I also love the dashboard and set up so that you are able to see where/who can improve upon things, and where we are doing well. LOVE this product!
Nachteile: Some of the reports are hard to design so that they show what I am wanting them to, but that is a minimal issue when compared with the benefits.
So important
Bewertet am 21.11.2019
Carrie D.
Kommentare: Pretty good. Easy to set up. Easy to use overall. I’m on it almost daily and having a snapshot from the day prior in my inbox helps me plan my day.
Vorteile: It’s so important to get back to clients who have taken time to review and leave a comment. I love that Listen360 emails you daily with a dashboard of recent events
Nachteile: The filters in reporting could be easier to use. If i want to see all clients who have left comments Even using the filters i still get several without
Antwort des Softwareanbieters
von Listen360 an 22.11.2019
Carrie, thank you so much for your great review!
As you know, we love feedback. We are currently working on ease of reporting features in our app, along with our beautiful new UI change. Stay tuned for updates on how we can make reporting easier for you. Thank you for using Listen360 in your day-to-day!
LISTEN360 REVIEW
Bewertet am 23.10.2019
John K.
Kommentare: My overall experience has been nothing but positive.
Vorteile: its super user friendly, reports are easy to access and understand. Has helped us to improve our retention rate significantly
Nachteile: Nothing i can think of. So far it jhas been wonderful.
Adequate Software for Net Promoter Score/Customer Feedback
Bewertet am 27.9.2018
Verifizierter Rezensent
Vorteile: With Listen360, it was very easy to see customer feedback for our different franchisees' territories.
Nachteile: The user experience and design could be much better with this tool.
