FixMe.IT

Simple and Fast Connection

Kommentare: It has been good, its a good product. The only draw back is the pricing structure, as others offer a scaled back speed at a free price. For some of the features its a great product to consider. Love the ability to create a custom installer, which makes the image of our company better.

Vorteile:

Having used and still using many remote connection and management software providers, FixMe has been one that seems to work when others won't. Its fast, and simple. The remote reconnect after startup is great. Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it. The custom logo you can add to the install page is a nice feature.

Nachteile:

If you are not using it often, and can seem expensive. Its billed monthly regardless if you are using it. Its based on technician, so if you have 3 people, you will need to have 3 licenses to all be working at the same time.

It just works

Kommentare: Remote access to our devices

Vorteile:

It is easy to set up and deploy. It is easy for users to install.

Nachteile:

I did not see any cons with this software.

FixMe.IT is a simple and stable support tool

Kommentare: The main benefit of this software is that it allows us to provide remote assistance to our clients. It is an easy software to configure, where users can access it from the client version and we can access it from the expert version.

Vorteile:

FixMe.IT is a really easy to use and configure application. What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.

Nachteile:

The only thing I dislike about this software is that it is only available for Windows. I would like FixMe.IT to release a version for Linux.

Strong Remote Management App - good balance of features for price

Kommentare: Overall, it's fast, simple, lightweight and good for get at this cost point.

Vorteile:

Fixme is a simple and basic remote access tool that we use daily for unattended support to our end users. I like that you can have separate accounts should you want to have personal devices not available to the rest of my staff. It's easy and fast for one-off remote sessions and you can white-label a custom page for your end-users to keep your brand flowing through the remote experience. Deployment is simple and effective. The chat feature is also nice. With this basic feature set, it would easily be replaced by most bulit-in RMM tools.

Nachteile:

Although it has multi-monitor support, it's frustrating to always guess which monitor and sometimes does not reset correctly. I do like the chat feature, but it only stays on the end-user screen while you are connected with fixme. Which means you lose the dialog if you have to close out but your end-user has stepped away. It has a file transfer feature so you can send a file to the remote computer, but it would be very helpful to reverse the process and be able to send a file from the session back to the tech.

In Betracht gezogene Alternativen: TeamViewer Remote und Dameware

Gründe für den Wechsel zu FixMe.IT: We chose FixMe because it has just the right amount of features to do what we need for much less than Teamviewer. Dameware is comparable in cost and has more features, but requires a central server to access multiple tenants. We also like that we can keep end users with our brand through the remote experience.

Love this product!

Kommentare: Unattended access is actually one of customer's favorite things. I can fix their computer when they are not present. The fixme.it programs is very solid.

Vorteile:

Basically, everything. Super easy for the client to download and install and it just plain works. Very solid product.

Nachteile:

The only features I have found that is missing is the ability to print to my local printer from the client pc and the ability to blank the client pc screen. Some of the information I am accessing is confidential.

In Betracht gezogene Alternativen: TeamViewer Remote und Splashtop

Gründe für den Wechsel zu FixMe.IT: Sold performance, ease of use, reasonable pricing, excellent support.

Great product!

Vorteile:

FixMe.IT is very easy to use and straight forward. I have never had any issues using this software. The costs are very reasonable compared to other products. This software has all the features I need.

Nachteile:

Additional costs per seat. Other than that I do not have any other cons.

In Betracht gezogene Alternativen: TeamViewer Remote

Gründe für den Wechsel zu FixMe.IT: The costs are very reasonable compared to other products.

Easy to use remote software

Kommentare: Pretty solid experience. It is one of the best remote software.

Vorteile:

Its EASY. The end user installs the unattended exe or uses a secure code to connect. Then they are in the system and we can access any time we need.

Nachteile:

It does not support Mac or Android at this time. Also, you cannot send remote command to the PC other than reboots.

A Fantastic Tool at a Fair Price

Vorteile:

This tool is rather simple to use and has a very user friendly interface. It is simple to keep things organized. It is very efficient.

Nachteile:

I don't like how long it takes sometimes to get the MFA email. It would be nice to have an SMS or authenticator app option.

Most valuable tool I have!

Kommentare: During the Pandemic, we needed a solution to correct computer issues without risking safety. FixMe.IT was the perfect solution for us to implement during a time of need. Even now, after going back to normal function, we use this application to save us time. The implementation was easy, and our customers are thrilled that we can log in immediately and solve their issues.

Vorteile:

This application has been a huge cost saving in our company as we used to drive to site to fix simple issues that we can now access remotely and resolve.

Nachteile:

I can't really think of anything that I am not happy with.

Great product for the price

Kommentare: its has been great, easy to set up and install,

Vorteile:

Great program for remote support and servers

Nachteile:

yearly licensing and the color schemea

Great Support for Virtual Operations

Kommentare: Excellent x

Vorteile:

Great product to support team of remote agents.

Nachteile:

It is becoming more expensive.

Review FixMe.IT

Kommentare: Time and cost savings: FixMe.IT enables technicians to remotely access and control desktops, servers, and mobile devices without traveling physically, reducing travel time and associated expenses.FixMe.IT can help businesses streamline their technical support processes, reduce costs, and improve customer satisfaction.

Vorteile:

Fast and secure: FixMe.IT uses high-performance servers and secure encryption protocols to ensure fast and secure connections between remote computers, helping to minimize downtime and prevent data breaches.

Nachteile:

Lack of mobile support: FixMe.IT does not currently offer support for mobile devices, which may limit its usefulness for technicians who need to provide remote support on the go.No built-in video conferencing: FixMe.IT does not have built-in video conferencing capabilities, which may make it difficult for technicians to communicate effectively with clients during remote sessions.

FixMe.IT is very easy to use and is extremely reliable.

Vorteile:

I find that end users have a very easy time navigating the interface when walking them through connecting to their workstation using the FixMe.IT website. Setting up unattended access is a breeze. The layout of the drop down menu when connected to workstations is very simple and intuitive. It has many useful features including Scaling, which is definitely needed when working off high resolution screens like my Microsoft Surface Pro 4. Being able to pan across multiple screens on a workstation or just locking into one specific screen is a very nice feature as well. I definitely use the screen recording function when doing demos along with the laser pointer and marking pen. Saving the recording and sending it to users is always appreciated. Being able to transfer files between my workstation and end users workstation is a must and works great. My favorite feature that was recently added to FixMe.IT is being able to work on multiple computers at once. I have a 3 monitor setup in my office and I can be doing multiple tasks remotely for one or many clients at once. The fee for this service is very reasonable.

Nachteile:

I wish FixMe.IT supported MACs. Since I do not support many MACs it is not a huge problem, but would love to see this feature added.

Software works great and it is easy to use.

Kommentare: Remote login from my home or anywhere I bring my laptop. It is a fantastic value for the money.

Vorteile:

I like the ease of the client being able to go to fixme.it and initiating the remote session. The value for the features is incredible compared to other remote clients. Over the years it has really exceeded my expectations in terms of features and how it works. The latest updates in the last few years supporting multiple monitors has been nice as well as cropping the video to fit the guest screen. I do wish it was a bit easier to make customer notes on a client without having to be connected to them. I really think this program is very powerful for my business and I have over 50 unattended clients. I love the fact that I can troubleshoot system in the comfort of my office. Heck I can even wear my pajamas during the process!! haha

Nachteile:

I think it needs more features, like being able to lock the remote keyboard and mouse. I would also like to see making the remote system screen go black option so while I am completing tasks the client does not see the tools I am using to do so. I would also love to see remote file transfer option to and from the remote system. The most important is being able to install the unattended client without the remote user's intervention.

Great and easy to use Remote Software

Kommentare: Being able to remotely manage clients on a day to day basis.

Vorteile:

- Easy to setup and use. Direct client to site and grab 6 digit code and go. - Unattended client is great for remote access. Just install and system is auto-added to your list - File transfers are as easy as drag and drop and then accept on client side. Can work in the background while files transfer. - Management screen makes it easy to chat with clients and see groups of clients together and their current status - Seeing whether the PC is in use makes interruption a lot less frequent. - Recently fixed issue with controlling multiple clients. (before had to back out and then go back to your list to open a session (was limited to only 1 active session) - Very cost effective versus other solutions.

Nachteile:

Sadly does not support Macintosh PC's at this time. Has no tablet/phone app like some other remote software (would be nice for remote support on things like Android and Apple tablets)

A Great Remote Support Application for Teamwork

Kommentare: We have been involving this product for around 2year s, I haven't found whatever other program that is as simple to utilize. I appreciate how quickly and steadily our team's screen sharing operates.

Vorteile:

1. very great video quality when sharing screen2. consistent and works fast3. the price and the speed of connection worth the cost.4. easy installation and configuration for new users

Nachteile:

1. not compatible with Apple Mac, so its only for windows os users2. a little pricy3. still having issue with mutiple screen workstations

Fantastic value when you have far more computers than people to remote into

Kommentare: Remoting into any Windows PC either via a very convenient pin or unattended access.

Vorteile:

Fantastic price compare to competitors It has all of the features you can expect at the price point. It is a very solid program. I have never had an issue with it. It always works. Support is good and responsive.

Nachteile:

It is a little light on features, but at the price point, I don't expect much more. It would be nice if it auto-refreshed the unattended list. Sometimes you have to go back to the unattended in order to find out of the computer is back online after a reboot because sometimes the information on the home page doesn't update as quickly.

Our first choice in remote desktop applications

Kommentare: For us fast and accessible customer support is paramount - our clients love the ease at which they can show my team the issue they want fixed or have my staff take control of their screen and demo a new feature etc. We have excellent reviews for the support we offer and a part of that is due to the ease of sharing desktops using FixMe.IT

Vorteile:

The image quality and response times are excellent even with a poor internet connection. In extreme situations we still have access to our client's screens long after the accompanying Skype call has lost its connection. It very cost effective as we do not need a license for everyone in the team, we rarely need more connections at any one time than the 3 seats we have purchased. Our clients find it very easy to connect and it is the desktop sharing app which is blocked least by our customers - all UK Higher Education Institutions with strict security policies.

Nachteile:

We have used it for so long we no longer find anything that we would like changed.

So far so good

Vorteile:

Very low overhead on the hard ware. It works well and it's responsive. The functions are laid out nicely

Nachteile:

Annual billing, doesn't have Mac support other rdp software have app support top. Fixme.It is still chasing there competition but still charging about the same amount for less options

Easy to Connect with Customers

Kommentare: We have tried many products for demoing and supporting our accounting software but found Fixme.it the easiest in respect to the following. The system was improved where when a customer connects with different browsers, it's very easy for them to start the application. We use it for demo's and support. For support, we have a link to load it, for demo's they easily type fixme.it. So we usually connect with anyone in less than a minute. In addition, we do not seem to run into any security issues as we did with other programs. Copying files back and forth a breeze, and since we can connect with up to 10 computers at once, remote network installations are no problem. Only thing we needed was to be able to record voice and video for training purposes. But this would require connecting the call via the web and it defeats the purpose of speed and ease of connection. This was resolved by using a special wireless headset that connects to the phone and computer. Excellent product, good support, good price and would highly recommend it.

Vorteile:

Please read comments. All positive.

Nachteile:

None really.

Great product, use it daily

Kommentare: Affordable, great for remoting into users PCs and troubleshooting. Able to remotely boot a computer into safe mode. Encrypted communication with User.

Vorteile:

Easy to use and intuitive. Very useful for troubleshooting with it's remoting features. Prompts for a set time before taking control. Window for communication with user. Persists through reboots. Able to boot into Safe Mode. Monitors whether computers are online or not.

Nachteile:

It is a very basic program with not a whole lot of features. Cannot customize the display columns. Can only view computer name, logged in user, activity, status, installed on date, and last connected date. It would be useful to have information about the OS, manufacturer, etc. A place to store notes about a device. Would love the option to add custom columns, mapped to WMI properties.

Excellent remote access system!

Kommentare: 1. Ease of use for remote users to allow access.
2. Simple setup for recurring remote access.
3. Fast login time.
4. Low overhead on pc and internet resources.

Vorteile:

The software uses little pc system resources when running on my laptop. It also seems to take less internet bandwidth than other systems. It is also very simple when instructing remote users to setup to allow remote access.

Nachteile:

The biggest con that I have with this software is that there is no mobile (iPhone or iPad) application. Many cases I'm in the field with my mobile devices only and need remote access to clients.

Best alternative to LogMeIn and Teamviewer if you dont need to connect to Macs

Kommentare: This service is outstanding and I couldn't operate without it. By far the best alternative to LogMeIn and Teamviewer I've used.

Vorteile:

Price. Very cost effective. Efficiency. Connects just about every time. Speed of experience. Once connected, the experience is excellent. Ease of use. Using it on alternative PCs is easy. Training people to use is also easy. East of deployment. Getting new PCs connected is a snap.

Nachteile:

No Mac remote access. Would be nice, but not essential to my business. No mobile app. Again, would be nice, but not essential. The occasional hanging connection to a PC. Sometimes its takes a while to establish the connection. And sometimes It wont connect at all (even through installed). Very rare however.

Has worked well in managing MSP client's needs

Kommentare: We manage about 50 servers for MSP clients and provide support to quite a few users both home users and business users.

Vorteile:

Simple to use and professional looking. It is also reliable following a reboot. I also like how it can save login credentials for unattended computers.

Nachteile:

trying to explain to a "not so tech savvy" user that the website is fixme.it not fixmeit.com or something like that.

I have been using FixMe.IT for years with very reliable success.

Kommentare: Already stated earlier in the review.

Vorteile:

>It is very easy for the customer to get connected >Managing multiple computers is a great feature >Transferring files is a piece of cake >Reboot and reconnect helps my support sessions go fast with less pain for the customer >You can't beat the cost >Unattended access is very easy to setup and initiate when appropriate I have used this product for years with amazing reliability and very little need for technical support. The billing is very accurate and you just can't beat the price. I do a monthly subscription because that is what my company prefers. With a yearly I could save more. I work with other companies when their support is required and use their remote access software. After seeing many that are on the market, FixMe.IT is by far the best one I've seen. This product makes my job possible whether I'm working from my home office or I'm on the road. A cafe hot spot or hotel internet is all I need to take care of my customers.

Nachteile:

The only current downside is when I remote in with my new laptop the window for viewing the customer's screen is very small. I contacted customer support and they responded very quick to let me know they are working on this one.