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seit 15 Jahren bei der Softwareauswahl

Was ist FastSpring?

FastSpring bietet eine umfassende eCommerce- und Fulfillmentlösung für Software, digitale Downloads und SaaS. Die Lösung deckt alle Aspekte der Beschaffung und der Lieferung ab, einschließlich Lizenzierung und Aktivierung. Die FastSpring-Plattform, SpringBoard, ist äußerst konfigurierbar, sodass Kunden den Umsatz pro Bestellung und Konversionsrate steigern können.

Wer verwendet FastSpring?

Die Plattform bietet eCommerce für digitale Produkte und Dienstleistungen, einschließlich SaaS, Online-Videos, eNewsletter, Spiele usw. Das Unternehmen bietet keinen Service für Kunden an, die physische Produkte verkaufen.

FastSpring Software - 1

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FastSpring

FastSpring

4,5 (32)
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80
42
3,9 (32)
4,2 (32)
4,3 (32)
VS.
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Bewertungen über FastSpring

Durchschnittliche Bewertung

Gesamt
4,5
Benutzerfreundlichkeit
3,9
Kundenservice
4,3
Funktionen
4,0
Preis-Leistungs-Verhältnis
4,2

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
75%
4
13%
3
3%
2
3%
1
6%
Alex
Alex
Owner in USA
Verifizierter Nutzer auf LinkedIn
Verlagswesen, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

FastSpring Has Provided Steady Support for my Small Business for More than Eight Years

5,0 vor 5 Jahren

Kommentare: I sell books that I publish in paperback and ebook versions. For the ebook versions, I use FastSpring to handle sales through my own website. FastSpring has been a very reliable company for this purpose, handling payment processing and downloads. Their customer support operation is outstanding.

Vorteile:

FastSpring has been completely dependable in providing a way for me to sell ebooks through my website. Once each book is set up as a new product, I rarely have to take any further actions; I can attend to other aspects of my business, secure in the knowledge that FastSpring is taking care of all aspects of sales, including processing payments, taking care of sales taxes in many countries, and handling downloads of the books by the customers.

Nachteile:

When I first started using FastSpring, I found it somewhat tricky to set up a new product. It took me a while to understand how to construct the template for the email message a customer receives after purchasing an ebook. However, FastSpring's support team helped me through that process, and now it is very easy to set up each new product, using a template that has been saved to my account, which provides multiple file downloads so the customer can download the book in three versions (PDF, ePub, and Kindle). The only other problem I sometimes encounter is when a customer contacts me to say they have not received an ebook they paid for. On several occasions, the problem was caused when the customer entered their email address incorrectly. I wish the FastSpring system would somehow verify that the email address is correct when entered.

Craig
Internet Marketer in Südafrika
Computer-Software, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

FastSpring as a commerce solution

5,0 vor 5 Jahren

Kommentare: I have been making use of FastSpring for two years now. I will soon launch my second product through them as well. I actually did have another product that I sold through them, however, the product did not meet with their compliance team and I had to remove the second product. This is actually where they impressed me the most... Rather than simply banning my product, which would have killed my site instantly, they told me through their support channel that the product does comply with their acceptable use policies and gave me a week to move it to another commerce provider. At the time I decided to get a merchant account so I can not get into the same situation with another provider and asked for an extension. They were very understanding and extremely helpful in the matter. Their support staff is top notch. It took me more than a month to move to my own merchant account and I was able to do this transparently to my site visitors. They pay out on time (sometimes they actually pay a day or 2 ahead of time), provide extensive reports and to date I have not had a single issue with them. I have been selling online for more than 15 years and to date this is the the best eCommerce platform I have ever used, not to mention trustworthy. If they approve your product, you can be assured that you will have a partner that is trusted by buyers and once integrated with your site, you never have to worry about them as they just work. Highly recommended.

Vorteile:

The fulfillment aspect of FastSpring is very good, making it virtually impossible for visitors to your site to get your product without first paying.

Nachteile:

Integrating with your site is a bit involved and you will need some technical knowledge to seamlessly integrate it with your site.

Justin
Justin
Co-founder & COO in UK
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Poor user experience, terrible platform to navigate, way too expensive and awful refund management

1,0 vor 6 Jahren

Kommentare: none

Vorteile:

none that I can think of, we use a number of payment gateways/merchants etc. and FastSpring is never one we would choose, we inherited it from an acquisition.

Nachteile:

Poor user experience, terrible platform to navigate, way too expensive and awful refund management, Reporting is terrible.

Antwort von FastSpring

vor 6 Jahren

Hi Justin - We are sorry to hear about your experience. We reviewed your account and see you are transacting via our ¿classic¿ commerce solution. Our platform has evolved over the years and all new customers are on-boarded to our modern contextual commerce solution. This product has a very high customer satisfaction rate, improved user experience, navigation and reporting. We hope you consider migrating over to the newest version.

Allan
Allan
Senior Technical Writer in USA
Verifizierter Nutzer auf LinkedIn
Verteidigung & Raumfahrt, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best of the the Bunch

5,0 vor 5 Jahren

Kommentare: With FastSpring, I can provide purchasing environments for any country on the planet, and in any currency. Their rapid-response Support is a significant advantage over any other online monetary system. If you make the decision to utilize FastSpring, you will rejoice in that choice, both when you need help - and when you get paid for our sales!!

Vorteile:

The learning curve on the FastSpring store environment is easy to master. On first exposure, the features and capabilities can seem to be a bit overwhelming to initially understand. But with careful reading of all of the Help topics you will soon have enough knowledge to begin designing your store structure. Anytime, you discover a feature or function that doesn't understandable, go to Support and submit your questions and intended results that you want to achieve. The folks will rapidly respond and do everything possible to provide information.

Nachteile:

I would like to be able to sort products and offerings into more easily manageable groups. For example, being able to add sorting tags to a single product, and generate individual store fronts by simply defining the contents by the assigned tags.

Alexander
Alexander
Founder in Brasilien
Verifizierter Nutzer auf LinkedIn
Fotografie, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Reliable payment solution with great choice of payment options for my customers

5,0 vor 5 Jahren

Kommentare: I've been with FastSpring for about 3 years or so, and I've never had any issues, and neither had my customers. Great and responsive support team. Most recommended!

Vorteile:

- Fast and responsive support team. - Wide choice of payment and currency options for my customers. - Very flexible with features covering almost all of my business needs.

Nachteile:

- Can sometimes be a bit unfriendly in terms of the interface. Looks like the coders are in charge of usability. - Design of the user checkout and options to change it are a bit outdated and need to be modernized. - Could have integrations (or apps) with web and eCommerce platforms: Wix, Ecwid, etc. - A bit hard to setup more complex elements such as shopping cart, etc. Needs to offer some visual way to do it (without coding).