Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Retently?

Retently unterstützt dich dabei, die Kundenzufriedenheit effizient zu messen, wertvolles Kundenfeedback, auf das du reagieren kannst, zu erfassen, Kundenabwanderung zu vermeiden und Kritiker zu Befürwortern zu machen.

Retently sendet deinen Kunden eine Zufriedenheitsumfrage mit einzelnen Fragen. So können sie deinem Unternehmen eine Bewertung und zusätzliches Feedback geben. Dein Net Promoter Score wird anhand der Antworten auf in der Umfrage berechnet.

Wer verwendet Retently?

Jedes Unternehmen, das daran interessiert ist, seine Kundenzufriedenheit zu messen und zu verbessern.

Retently Software - 1
Retently Software - 2
Retently Software - 3
Retently Software - 4
Retently Software - 5

Du bist nicht sicher, ob Retently das Richtige ist? Mit einer beliebten Alternative vergleichen

Retently

Retently

4,9 (27)
50,00 $
Monat
Kostenlose Version
Kostenlose Testversion
83
176
4,8 (27)
4,7 (27)
4,7 (27)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
89,00 $
Monat
Kostenlose Version
Kostenlose Testversion
35
Keine Integrationen gefunden
4,6 (12)
4,8 (12)
4,4 (12)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

Weitere gute Alternativen zu Retently

Wootric
Am besten bewertete Funktionen
NPS-Umfragestruktur
SurveyMonkey
Am besten bewertete Funktionen
Befragungs-/Umfragemanagement
Berichterstattung / Analyse
Umfragenerstellung
XM for Customer Experience
Am besten bewertete Funktionen
Berichterstattung / Analyse
Negatives Feedback Management
Umfragen & Feedback
Delighted
Am besten bewertete Funktionen
Anpassbare Fragen
Berichterstattung / Analyse
Kundenerlebnis-Management
AskNicely
Am besten bewertete Funktionen
Mobile Umfrage
Pulsbefragungen
Textfelder
Zoho CRM
Am besten bewertete Funktionen
CRM
Für Startups
Hilfe Desk-Management
Jotform
Am besten bewertete Funktionen
Anpassbare Felder
Anpassbare Formulare
Formularerstellung und -design
SimpleCRM
Am besten bewertete Funktionen
Lead-Generierung
Leadmanagement
Mobiler Zugriff
Kangaroo
Am besten bewertete Funktionen
Bonus-Verwaltung
Kundendatenbank
Treueprogramm

Bewertungen über Retently

Durchschnittliche Bewertung

Gesamt
4,9
Benutzerfreundlichkeit
4,8
Kundenservice
4,7
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,7

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
93%
4
4%
3
4%
Chris
Chris
Director in Australien
Verifizierter Nutzer auf LinkedIn
Buchhaltung, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Retently is a great NPS feedback tool

5,0 vor 5 Monaten

Kommentare: Great.
Easy to setup.
Prompt support. Support team willing to make changes and enhancements to the platform and take on feedback.

Vorteile:

I like its simplicity. Its easy to setup and understand what's going on. We moved from Ask Nicely to Retently and the improvement is significant.

Nachteile:

None really...would be nice if it had native SMS reviews.

Evan
Head of Customer Service Operations in Australien
Einzelhandel, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Solid Platform, Great Support, Very Affordable

5,0 vor 4 Jahren

Vorteile:

The product was very easy to set up and transition from other vendors. With in a day I had imported all our data and was ready to send out a campaign. Very easy to use.

Nachteile:

There's not much I don't like about this software. There are additional features I would like to see but they are already on the developer's road map. The only real feature I feel needs to be priortised is being able to one one contact across multiple campaigns (think surveys) with rules to prevent multiple surveys being sent. For example, if I have an NPS, CES and CSAT Campaign that all have similar triggers, a customer could receive all 3 surveys. The team are very responsive though and working to make this a platform businesses of all sizes can rely on. Very happy we made the switch.

Stevan
Stevan
Co-Founder in Indien
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Product is okay. But Service is terrible. Not recommended

3,0 vor 6 Monaten

Kommentare: I would not recommend this simply because we have lost lot of time exploring this software

Vorteile:

As a startup doing feedback management for the first time, we compared many software and found Renetly suited to our needs. It's simple and easy to execute. Does the job well based on the trials we took

Nachteile:

Well since we were exploring such software for the first time we tried multiple attempts using the free trial ( which I didn't think was wrong), to make sure this was right for us and then took some time to finalize. However, once we expressed the intention to purchase, we were informed that they would not provide us the service stating we used too many trials ( I mean the trial is for exploring the platform right! we never sent any campaign through that), and no specific reason was given. Despite requesting reconsideration and being ready to pay USD 300 for the plan, the team stopped responding to us. We wasted 3 weeks exploring this software I am amazed to see such arrogance in today's day and time.

Antwort von Retently

vor 6 Monaten

Hello, Retently offers a subscription-based service with a 7-day trial, extendable once. Since November, you've created six trial accounts using different domains. During your trials, we reached out over 15 times for onboarding support, but these attempts were unanswered. We also conducted one demo and one setup call to assist you further. We shared comprehensive resources in the call and follow-up. Despite this, you have initiated subsequent support requests on the exact topics already provided during both calls and the follow-up resources. It's essential to understand that the plan you sought, the Basic plan, is self-service. While we provide resources and support, it's designed for those comfortable managing their accounts independently. We concluded that our services might not align with your needs and recommended platforms that might be a better fit, including those offering free plans. Thank you for considering Retently, and we wish you success in finding a suitable service.

Hilary
Head of Marketing in Kanada
Buchhaltung, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The best customer support!

5,0 vor 3 Jahren

Kommentare: This is a great tool for helping to understand your customer experience and evaluate NPS.

Vorteile:

Retently has phenomenal customer support. Their live chat has an almost instant response time and the team never hesitates to walk you through a problem. We selected Retently for this purpose. Price-wise, it has similar features and implementation to a lot of comparable services, but we liked their Intercom integration and team!

Nachteile:

The menu can be a bit cumbersome to understand and I feel like they could be a bit more clear about what each feature does in terms of reporting and analyzing.

Abbe
Executive Assistant in UK
Unternehmensberatung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Superb Customer Service and product

5,0 vor 4 Jahren

Kommentare: It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients.

Vorteile:

Firstly, every experience I have had communicating with Retently has been a positive one. They always answer questions promptly and communicate effectively - no room for needless frustrations! The software itself is very user friendly, easy to setup and use. I researched several products before choosing Retently and this was based on various things - customer service, user friendly / ease of setting up and price.

Nachteile:

Initially we only signed up to the cheapest package which includes only one campaign. We soon realised we needed more than one campaign. But that's not a Retently software issue and not something I didn't like - it's just something that I discovered we would need (more than one campaign) so we have upgraded to the next package.