Upper Hand

Upper Hand

von Upper Hand

Wer verwendet Upper Hand?

Zu den Kunden gehören Profis für Sportmanagement, Coaches, Trainer und mehr. Wenn du für die Registrierung, finanzielle Verfolgung oder Planung für ein Sportunternehmen verantwortlich bist, ist Upper Hand das perfekte Tool für dich!

Was ist Upper Hand?

Vereinfacht das Business-Management von Sportunternehmen und bietet innovative Marketing-Tools mit maßgeschneiderter Software und Preisgestaltung.

Upper Hand – Details

Upper Hand

https://getupperhand.com/

Gegründet 2012

Upper Hand – Kostenübersicht

Upper Hand bietet keine Gratisversion und keine kostenlose Testversion. Die kostenpflichtige Version von Upper Hand ist ab 75,00 $/Monat verfügbar.

Startpreis

75,00 $/Monat

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Upper Hand Funktionen

Club Management Software
Abrechnung & Rechnungsstellung
Besuchermanagement
Inventarverwaltung
Marketing-Management
Mitglieder-Portal
Mitgliedschaft-Management
Mobiler Zugriff
Online-Buchungen
Team-Management
Veranstaltungsmanagement
Verfolgen der Teilnahme
Verkaufspunkt POS
Website-Management
Zahlungsabwicklung
Abrechnung & Rechnungsstellung
Inventarverwaltung
Marketing-Management
Mitarbeitermanagement
Mitgliedschaft-Management
Online-Buchung
Self-Check-in/-Check-out
Unterrichts- und Stundenplanmanagement
Veranstaltungsmanagement
Verfolgen der Teilnahme
Vertragsmanagement
Zahlungsabwicklung
Aufgabenbibliothek
Elektronischer Handel
Ernährungsprogramm
Fitness-Plan
Fitnessbeurteilungen
Verfolgen der Teilnahme
Zahlungsabwicklung
Zertifizierungs-Tracking
Kapazitätsmanagement
Klassenterminplanung
Marketing-Management
Mitarbeiter-Management
Mitglieder-Management
Online-Zahlungen
Verfolgen der Teilnahme
Verkaufspunkt POS
Alarmfunktion / Benachrichtigungen
Automatisierte Terminplanung
Echtzeit-Planung
Gruppen-Terminplanung
Klassenterminplanung
Kreditplanung
Mehrere Standorte
Mitarbeitereinsatzplanung
Ressourcen-Planung
Terminplanung
Zimmerbuchungsverwaltung
Abzeichen-Management
Benutzerdefinierte Formulare
Eventregistrierung
Gruppenanmeldung
Kalenderverwaltung
Klassenregistrierung
Kontaktmanagement
Marketing-Management
Online-Anmeldung
Registrierung vor Ort
Rückerstattungsabwicklung
Self-Check-in
Teilnehmer-Tracking
Umfragen & Feedback
Zahlungsabwicklung
Freiwilligen-Management
In-Game-Analytik
Kreditplanung
Registrierungs-Management
Team-Management
Terminplanung
Inventarverwaltung
Kreditplanung
Mitarbeiter-Management
Online-Zahlungen

Upper Hand – Nutzerbewertungen

Zeigt 5 von 64 Nutzerbewertungen

Gesamt
4,2/5
Benutzerfreundlichkeit
4/5
Kundenservice
4,4/5
Funktionen
3,8/5
Preis-Leistungs-Verhältnis
4,1/5
Jiselle P.
Executive Director
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 30.1.2020

"So convenient!"

Kommentare: The entire process has been easy from the initial request for information, to setting up our programs and events. Would definitely recommend their software!

Vorteile: Being a non-profit that is focused on many aspects, this software helps me in each one. The many programs we run, employee tracking, and in the near future, facility management. You aren't really limited to what you can do with this software. If it isn’t something they currently do, they are open to any and all ideas to make it even more user friendly. Whatever makes it easier for us!

Nachteile: The only downside is some of the small things that we aren’t able to customize ourselves, as far as special questions in the account creation process. Since they are always updating and coming up with ideas, I’m sure it will happen soon.

Antwort des Softwareanbieters

von Upper Hand an 6.2.2020

Hi there Jiselle,

We appreciate the kind words! We're thrilled to hear that Upper Hand has worked out for you and has helped manage your programs and staff. It's always humbling to hear how we're able to make our customers' lives easier.

We're also happy that you have found the software very customizable and flexible - that is music to our ears! We put a lot of work into hearing our customers' feedback, so we're glad to hear it's serving its purpose and helping you out.

Have a great day, and thanks for the review!

  • Quelle des Nutzers 
  • Bewertet am 30.1.2020
Rob S.
Owner
Sport, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    6/10
  • Quelle des Nutzers 
  • Bewertet am 21.1.2020

"UpperHand review"

Kommentare: Customer support is fine. No complaints.

Vorteile: Saves me time scheduling sessions. Saves me time processing payments.

Nachteile: The way our sessions are set-up makes it a bit difficult to customize the software events and scheduling. I spend a lot of time helping our clients work with the app. My coaches don't like the calendar view. It would be great if there was a client facing calendar of our events prior to client purchase. There are limitations on the scheduling side.

  • Quelle des Nutzers 
  • Bewertet am 21.1.2020
Brett L.
Ceo
Sport
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    2/5
  • Benutzerfreundlichkeit
    2/5
  • Eigenschaften & Funktionalitäten
    2/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    4/10
  • Quelle des Nutzers 
  • Bewertet am 19.5.2017

" Frustrating "

Vorteile: I like the concept of what they are trying to do. I really believe there's a need for it and was sold from the beginning from the sales and marketing team who told me everything or software could do. Also their customer service is very good, they have a support team that gets back to you quickly which is always great, but I think they are overwhelmed.

Nachteile: I'm really not one to complain, but this experience has been very frustrating. Like trying to hang onto a greased pig. Especially trying to get to the root of the problem-- it's really difficult to do and feels like you have to fight to get real answers. For every camp or clinic we post, there seems to be some bug that customers can't figure out. And I can't help but feel that the upper hand team is blaming that on the customer or on us rather than taking steps to eliminate recurring confusion. I feel like to the upper hand team, any issues are no big deal as their development team is working to fix them.. but those issues end up being hours and hours for me having to bring those customers back around and get them manually signed up. Additionally, when I was sold on the program, they showed me functionality that would be useful in facets more than just camp sign-ups. Lesson sign-ups, memberships, crm And some others. Just having those would have made the software pay for itself by canceling other software's. However, once we started, we found that those other functionalities did not have the features we needed to be able to use them. I think the software has tons of potential and could be very useful, but I think it needs another one or two years of development with close customer feedback. I don't think it's worth it to pay for it as it is now, I think there are better options. Just my two cents, happy to discuss my experience

Antwort des Softwareanbieters

von Upper Hand an 24.5.2018

Thanks for your review Brett and we are sorry about your experience using Upper Hand. You definitely hit some bugs as we transitioned into a new interface, and we'd love to show you the new platform after implementing your feedback.

  • Quelle des Nutzers 
  • Bewertet am 19.5.2017
Donny M.
Owner
Sport, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 6.2.2020

"Thanks UH"

Kommentare: Excellent, super easy to easy and intuitive..great people at UH

Vorteile: Ease of use, great customer service, easy for customers and super Intuitive.

Nachteile: Functionality could be boosted for our industry, a few work around a here and there.

Antwort des Softwareanbieters

von Upper Hand an 10.2.2020

Hey Donny!

Thanks so much for taking the time to write this review. We're thrilled to hear that you appreciate the customer service and find it easy for your customers to use.

However, we're sorry to hear that the functionality could be boosted for your industry, and we'd like to learn more about the specifics that could be improved for your use case(s)!

I've shared for your feedback with our team and they will be reaching out in hopes of scheduling a product feedback call.

Thank you again for your candid feedback and have a great day!

  • Quelle des Nutzers 
  • Bewertet am 6.2.2020
Chris M.
Owner
Sport, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 7.2.2020

"Great Support, Developing Product"

Kommentare: We have a facility with multiple zones, with different thigns going on in them depending on the day , and even hour. The software helps us keep everything staffed, organized, and paid.

Vorteile: We like how easily we can add and change things and how it tailors well to our use case. The team is also very responsive and the software continues to improve.

Nachteile: Reporting needs to be stronger and more actionable.

  • Quelle des Nutzers 
  • Bewertet am 7.2.2020