Upper Hand

Upper Hand

von Upper Hand

Wer nutzt diese Software?

Zu den Kunden gehören Profis für Sportmanagement, Coaches, Trainer und mehr. Wenn du für die Registrierung, finanzielle Verfolgung oder Planung für ein Sportunternehmen verantwortlich bist, ist Upper Hand das perfekte Tool für dich!

Durchschnittliche Bewertung

38 Bewertungen
  • Gesamt 4.1/5
  • Benutzerfreundlichkeit 3.9/5
  • Kundenservice 4.4/5
  • Funktionen 3.6/5
  • Preis-Leistungs-Verhältnis 3.9/5

Produktinformationen

  • Startpreis 75,00 $/Monat
  • Kostenlose Version Nein
  • Gratis Testen Nein
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Upper Hand
  • https://getupperhand.com/
  • Gegründet 2012

Über Upper Hand

Vereinfacht das Business-Management von Sportunternehmen und bietet innovative Marketing-Tools mit maßgeschneiderter Software und Preisgestaltung.

Upper Hand Funktionen

  • Abrechnung & Rechnungsstellung
  • Besuchermanagement
  • Inventarverwaltung
  • Marketing-Management
  • Mitglieder-Portal
  • Mitgliedschaft-Management
  • Mobiler Zugriff
  • Online-Buchungen
  • Team-Management
  • Veranstaltungsmanagement
  • Verfolgen der Teilnahme
  • Verkaufspunkt POS
  • Website-Management
  • Zahlungsabwicklung
  • Abrechnung & Rechnungsstellung
  • Inventarverwaltung
  • Marketing-Management
  • Mitarbeitermanagement
  • Mitgliedschaft-Management
  • Online-Buchung
  • Self-Check-in/-Check-out
  • Unterrichts- und Stundenplanmanagement
  • Veranstaltungsmanagement
  • Verfolgen der Teilnahme
  • Vertragsmanagement
  • Zahlungsabwicklung
  • Anwesenheitsmanagement
  • Klassen-Management
  • Online-Anmeldung
  • Rang-Management
  • Studenten-Management
  • Terminplanung
  • Veranstaltungsmanagement
Der Softwareanbieter hat diese Information nicht vervollständigt.
  • Aufgabenbibliothek
  • Elektronischer Handel
  • Ernährungsprogramm
  • Fitness-Plan
  • Fitnessbeurteilungen
  • Verfolgen der Teilnahme
  • Zahlungsabwicklung
  • Zertifizierungs-Tracking
  • Kapazitätsmanagement
  • Klassenterminplanung
  • Marketing-Management
  • Mitarbeiter-Management
  • Mitglieder-Management
  • Online-Zahlungen
  • Verfolgen der Teilnahme
  • Verkaufspunkt POS
  • Freiwilligen-Management
  • In-Game-Analytik
  • Kreditplanung
  • Registrierungs-Management
  • Team-Management
  • Terminplanung
  • Inventarverwaltung
  • Kreditplanung
  • Mitarbeiter-Management
  • Online-Zahlungen

Die hilfreichsten Reviews für Upper Hand

Their support is 2nd to none!

Bewertet am 31.10.2016
Chris Z.
Owner
Sport, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: When I was in the process of considering software programs to power our indoor facility's lesson scheduling I reviewed three different companies. After considering the functionality and going through the original online meeting with the personnel from upper hand it was quite clear to me which would best serve my needs. At the time, I didn't even know how good their support network was but having called upon that several times I can attest that it would have been the number one reason for choosing upper hand.

Vorteile: Their customer support is beyond what you can expect. I reached out to Mike service representative on a Sunday evening recently and she helped me work through an issue that enabled me to find The names of kids on teams in a hitting league. I cannot believe she answered my question on a Sunday evening !!!

Nachteile: It can be a little bit cumbersome for the first time user but once the customers become accustomed to the software and the app, then the problem goes away.

Antwort des Softwareanbieters

von Upper Hand an 24.5.2018

Thanks for the review Chris!

UpperHand review

Bewertet am 21.1.2020
Rob S.
Owner
Sport, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Customer support is fine. No complaints.

Vorteile: Saves me time scheduling sessions. Saves me time processing payments.

Nachteile: The way our sessions are set-up makes it a bit difficult to customize the software events and scheduling. I spend a lot of time helping our clients work with the app. My coaches don't like the calendar view. It would be great if there was a client facing calendar of our events prior to client purchase. There are limitations on the scheduling side.

Upper Hand for facility owners

Bewertet am 21.1.2020
Shanel E.
Director
Sport, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The pricing is steep in comparison to the features.

Vorteile: I love the ease of setting up programs and clinics. The software is great for creating clinics with easy to understand prompts.

Nachteile: The software features are not robust enough to manage a facility. The reporting function lacks features to easily capture daily sales. The mobile reports feature doesn't exist. The software is great for clinics but cumbersome for recurring classes and front desk check in.

Frustrating

Bewertet am 19.5.2017
Brett L.
Ceo
Sport
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
2/5
Gesamt
2/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
1/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I like the concept of what they are trying to do. I really believe there's a need for it and was sold from the beginning from the sales and marketing team who told me everything or software could do. Also their customer service is very good, they have a support team that gets back to you quickly which is always great, but I think they are overwhelmed.

Nachteile: I'm really not one to complain, but this experience has been very frustrating. Like trying to hang onto a greased pig. Especially trying to get to the root of the problem-- it's really difficult to do and feels like you have to fight to get real answers. For every camp or clinic we post, there seems to be some bug that customers can't figure out. And I can't help but feel that the upper hand team is blaming that on the customer or on us rather than taking steps to eliminate recurring confusion. I feel like to the upper hand team, any issues are no big deal as their development team is working to fix them.. but those issues end up being hours and hours for me having to bring those customers back around and get them manually signed up. Additionally, when I was sold on the program, they showed me functionality that would be useful in facets more than just camp sign-ups. Lesson sign-ups, memberships, crm And some others. Just having those would have made the software pay for itself by canceling other software's. However, once we started, we found that those other functionalities did not have the features we needed to be able to use them. I think the software has tons of potential and could be very useful, but I think it needs another one or two years of development with close customer feedback. I don't think it's worth it to pay for it as it is now, I think there are better options. Just my two cents, happy to discuss my experience

Antwort des Softwareanbieters

von Upper Hand an 24.5.2018

Thanks for your review Brett and we are sorry about your experience using Upper Hand. You definitely hit some bugs as we transitioned into a new interface, and we'd love to show you the new platform after implementing your feedback.

Sogility UH

Bewertet am 21.1.2020
James C.
CEO
Sport, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I’m happy with the willingness to take constructive feedback.

Vorteile: The features that I like most are the ability to create needed events & the new features to switch users or trainers.

Nachteile: Scheduling view for the clients. Ability to obtain needed data.

Lies weitere Bewertungen