Wootric

Tool that helps the sales team in tracking the customer

Kommentare: Tool that helps the sales team to monitor the customer, sell additives and guarantee customer satisfaction after the purchase of our products.

Vorteile:

It allows us to define the periodicity between the first and the second survey. Through our configuration, we can search our customers by company, being able to identify, which companies have more detractors and promoters customers, assisting in the post sales contact. We can identify through feedbacks, when a customer is dissatisfied with the product he bought and sometimes even the reason.

Nachteile:

Manually we need, after a while, to look for the last evaluation of the client, to compare with the current one, making it impossible to identify and automatically if the negotiation carried out with the client, generated a better assessment than the previous one.

A great software to know your customer

Kommentare: All in all, it's a great experience because the information is readily available, which makes decision making possible, and is very easy to use. Our employees are able to know in real time the problems our customers have.

Vorteile:

Possibility to use tags in the evaluations to stratify the data and the Snapshot screen is very complete.

Nachteile:

You cannot compare current data with previous data on the same graph.

Good for a simple NPS tool, should have a better API though

Vorteile:

This tool is simple to use and the UI is clear and easy to grasp. When needed, customer support was helpful and quite fast to answer.

Nachteile:

The Wootric product by itself is good. However, when I used the API to retrieve data, some endpoints didn't allow us to get only the latest updated results which meant we had to get all the results each time (the number of results obviously kept on growing over time). On top of that, there is a limit of pages (30) and a limit or records per page (50) which makes the querying very difficult in order to retrieve more than 1500 results.

get the result of your customer's satisfaction the moment it happens

Vorteile:

The software allows evaluations to run directly in the application, and allows it to be sent by email. It allows exporting reports, where we use them to carry out more detailed analyzes. It has a very beautiful dashboard and allows various visualization settings in the graphics. We have an Integration with zapier, where evaluations without comments, we send an automatic email to customers.

Nachteile:

I don't see it as a bad thing, but the system is not very responsive and sometimes the filter fails, where we need to update the page to use it again.

Take control of the NPS

Kommentare: Wootric is very useful for our Customer Success team. They have the control of the NPS, and use the info collected to contact customers in order to understand what they are really missing, and how we could help in a more efficient way. Since we start counting the NPS, this actions has helped us to improve more, and our NPS keeps going up. I have made a personal use of it when collecting information in a ux research, for a project in the design team. The simplicity of the tools and the filters of search has facilitated my job.

Vorteile:

The platform is intuitive, anyone learns quickly how to use, filters are smart (date, grade, company, email, etc.). We have a integration with Slack, and the comments made by customers go to a channel in there, this way everyone in the company can evaluated the perception of our users about our tool, without the need to access wootric. Some collect needs to be classified by type tags before. After that I can filter to see only grades, comments, by detractors or promoters, etc. After that I can use this data to making decisions and prioritize improvements for our product.

Nachteile:

The mobile version is a mess, it is not responsive.