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Was ist QueueMetrics?

QueueMetrics ist eine hoch skalierbare Überwachungs- und Berichterstellungs-Suite für das Asterisk-PBX-Callcenter.

Wer verwendet QueueMetrics?

Alle auf Asterisk-Technologie basierenden Callcenter von klein bis groß

QueueMetrics Software - 1
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QueueMetrics Software - 5

Du bist nicht sicher, ob QueueMetrics das Richtige ist? Mit einer beliebten Alternative vergleichen

QueueMetrics

QueueMetrics

4,7 (27)
8,00 CHF
Monat
Kostenlose Version
Kostenlose Testversion
12
Keine Integrationen gefunden
4,5 (27)
4,5 (27)
4,5 (27)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
9,00 €
Monat
Kostenlose Version
Kostenlose Testversion
180
138
4,6 (1.579)
4,7 (1.579)
4,7 (1.579)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über QueueMetrics

Durchschnittliche Bewertung

Gesamt
4,7
Benutzerfreundlichkeit
4,5
Kundenservice
4,5
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,5

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
81%
4
11%
3
4%
2
4%
Pin
Pin
Operations Director in Singapur
Verifizierter Nutzer auf LinkedIn
Outsourcing/Offshoring, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great for intraday & day of the week analysis; Simple and very easy to use

5,0 vor 4 Jahren

Vorteile:

Queue Metrics' "custom report" truly gave the word "custom" justice. The different preferences and filtering options available has definitely cut my data extraction & analysis time by more than half. The wallboard function is very helpful and can easily be customized even by a normal user like me. Accessing & listening to call logs has never been this easy.

Nachteile:

Since it's web based, in terms of reports extraction, when the application is left idle for too long, the login expires. This is a very negligible downside and very understandable as a user.

Ittai
Co-CEO in Israel
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Queuemetrics Integrators

5,0 vor 4 Jahren

Vorteile:

We are and IT and VoIP service provider based in Israel, for the last 5 years we've been providing our clients with Queuemetrics as a callcenter suite. Best thing about Queuemetrics is it just gets the job done with no hassle. As callcenter experts we are now able to provide all the features our client requires and more and in a relatively short amount of time which makes a significant advantage in this market.

Nachteile:

Now that there's a tool for easy users and agents management I have no more cons to be noted.

Jeremy
Frankreich
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Feedback on QueueMetrics + Wombat (dialer)

2,0 vor 7 Jahren

Kommentare: As opposed to other reviews on this website, I'm disapointed by the software:
1- Very difficult to stabilize: installation is quick, but there are a LOT of small things to adjust
2- Total cost is higher than expected: licences are quite cheap versus the market leaders (vocalcom etc..)... But I had to pay for remote support hours to Loway + my Asterisk consultants.... After 3 months of real-life usage, I would definitely had made another choice of software: choosing a more professional software would have cost me more upfront, but would have saved me a lot on consulting services and operational issues
2- No prioritization of inbound versus outbound. Very bad for businesss!
3- Very, very, very bad user interface. For example, they use like 10% of screen space to put their logo!! I dont care about their logo.!!! Agents in my call centers are using a lot of other applications and screen space is scarce
4- For outbound, no automatic wrap-up, not even 1 second. This is against labor law in many european countries.

Antwort von Loway

vor 7 Jahren

Thank you for taking the time to review our products. Loway's policies let customers test-drive the software for 1 and in some cases 2 entire free months; this is because we strongly believe that only by seeing it in use you can understand its benefits and see if it's a good fit for you. Our software is used in many thousands of installations worldwide, and local laws may vary a lot from one country to another, it's up to you to assess local compliance. Our software is built to be extensively customizable in user interface and functionality; refer to documentation on how to do it or attend one of our free webinars for features and usability presentation. Our e-mail support is completely free; we will guide you through the entire installation and issues resolution process, both during the trial phase and - of course - in production. Contact the e-mail support for more information. Free download the newest version of QueueMetrics and send us your feedback. Loway Team

Alvar
business development in Spanien
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Convenient Callcenter software solution

5,0 vor 4 Monaten

Kommentare: we are very happy to work with Queuemetrics, they have an efficient support and everything works well.

Vorteile:

It's easy to implement when the asterisk pbx is already working. it empowers the pbx for callcenter features and provide powerful reports and monitoring the work agents do.

Nachteile:

you need to have a separate pbx in order to make it work, it doesn't come together as a single thing. Administrators need to work on two interfaces in order to set up things.

Edgar
General Director in Mexiko
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy implementation, use and good price

5,0 vor 3 Jahren

Kommentare: In general, when a solution with queuemetrics is implemented in a demo run for the final user, the chances of said user keeping the product are very high.

Vorteile:

Our company has been installing queuemetrics for more than 8 years, and over this time we have seen how the product has evolved to the current version and how it has always been improving in terms of implementation and user management. The product is easy to install and to be used by agents and supervisors, versatile to operate and simple in its integration with other software. Good support and good information is provided on the forums and Queuemetrics is always our recommendation for companies that need performance metrics.

Nachteile:

Integration with social networks is something that the market is demanding and it would be great if the software could be implemented this way.

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