Wer nutzt diese Software?

Alle auf Asterisk-Technologie basierenden Callcenter von klein bis groß

Durchschnittliche Bewertung

17 Bewertungen
  • Gesamt 4.5/5
  • Benutzerfreundlichkeit 4.5/5
  • Kundenservice 4.2/5
  • Funktionen 4.5/5
  • Preis-Leistungs-Verhältnis 4.3/5

Produktinformationen

  • Kostenlose Version Ja
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten

Angaben zum Hersteller

  • Loway
  • https://www.queuemetrics.com/
  • Gegründet 2004

Über QueueMetrics

QueueMetrics ist eine hoch skalierbare Überwachungs- und Berichterstellungs-Suite für das Asterisk-PBX-Callcenter.

QueueMetrics Funktionen

  • Anrufaufzeichnung
  • Anrufprotokoll
  • Anruftext-Aufzeichnung
  • Berichterstattung / Analyse
  • Echtzeit-Chat
  • Eskalationsmanagement
  • Gemischtes Call-Center
  • Inbound Callcenter
  • Interactive Voice Response (IVR)
  • Kampagnenmanagement
  • Manuelles Wahlsystem
  • Outbound-Callcenter
  • Progressives Wählersystem
  • Prädiktive Wähler
  • Warteschlangenmanagement

Die hilfreichsten Reviews für QueueMetrics

The Best Call Center suite when comes to Asterisk Open Source telephony.

Bewertet am 7.8.2018
Numan K.
Senior Solutions Architect
Telekommunikation, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: QueueMetrics has higher ROI as compare to others products and solutions available in market.
It's also one of the most cost effective solution available for call center industry.

Vorteile: Queuemetrics is one of the most mature & details statistical reporting & call center management platform available for open source Asterisk telephony.
It offer great variety of details reports, queues & agents management, quality assurance, call grading etc.
With ease of call recording and marking.
The core engine has high performance and reliability with ability to customize the call routing using Asterisk dialplan.
Queuemetric provide very accurate reporting & statistics with ability to export it to others formats.
We made 50+ installation in MENA region and all of these installations are highly successful with higher ROI for the end user.

Nachteile: Ability to customized the dialplan as per requirements.

in queue management and attendants I don't know better tool

Bewertet am 17.1.2020
Absalon teixeira do J.
Traffic analyst
Telekommunikation, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Because of its clean interface and easy understanding times a simple and effective tool to manage the call center, in their reports they have all the information necessary for the smooth running of the processes and when we need some information that does not have in the native reports, We can easily create directly in your web interface. We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good.

Vorteile: Because of its clean interface and easy understanding times a simple and effective tool to manage the call center, in their reports they have all the information necessary for the smooth running of the processes and when we need some information that does not have in the native reports, We can easily create directly in your web interface. We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good.

Nachteile: In its real-time monitoring, it has some flaws and there is no divergence of views, easily solved by connecting to your database and creating the views in python.

Easy to use - excellent value

Bewertet am 5.7.2016
Diether H.
Telekommunikation, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have been using QueueMetrics Live to run three mid-sized call-centres for ~6 months now. The experience was pretty good, as the product was set up in minutes and we had an initial onboarding session with a technician. QueueMetrics is easy enough so that supervisors can use it without any formal training, and still gets you a huge treasure chest of statistics to monitor everything (and, frankly, more than you will use in a lifetime).

Vorteile: It is very easy to run, and whenever there is a need for some special metric, you'll discover it's already there. The real-time view is very complete. Automated PDF reports over email were a definite plus for us.

Nachteile: The system wallboard could use some love - but we bolted on a custom one we found on GitHub and it works very well.

Easy to use, value for money, scalable and easy to customize

Bewertet am 20.1.2020
Tumelo L.
Director
Telekommunikation, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Queuemetrics is easy to use, configure and customize. Great tool to measure agent and overall call center performance.

Nachteile: Queuemetrics doesn't offer clients an option to purchase a perpetual license.

Feedback on QueueMetrics + Wombat (dialer)

Bewertet am 13.4.2017
Jeremy P.
Quelle des Nutzers 
2/5
Gesamt
1/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
2/5
Kundenbetreuung
2/5
Preis-Leistungs-Verhältnis

Kommentare: As opposed to other reviews on this website, I'm disapointed by the software:
1- Very difficult to stabilize: installation is quick, but there are a LOT of small things to adjust
2- Total cost is higher than expected: licences are quite cheap versus the market leaders (vocalcom etc..)... But I had to pay for remote support hours to Loway + my Asterisk consultants.... After 3 months of real-life usage, I would definitely had made another choice of software: choosing a more professional software would have cost me more upfront, but would have saved me a lot on consulting services and operational issues
2- No prioritization of inbound versus outbound. Very bad for businesss!
3- Very, very, very bad user interface. For example, they use like 10% of screen space to put their logo!! I dont care about their logo.!!! Agents in my call centers are using a lot of other applications and screen space is scarce
4- For outbound, no automatic wrap-up, not even 1 second. This is against labor law in many european countries.

Antwort des Softwareanbieters

von Loway an 28.6.2017

Thank you for taking the time to review our products.

Loway's policies let customers test-drive the software for 1 and in some cases 2 entire free months; this is because we strongly believe that only by seeing it in use you can understand its benefits and see if it's a good fit for you.
Our software is used in many thousands of installations worldwide, and local laws may vary a lot from one country to another, it's up to you to assess local compliance.
Our software is built to be extensively customizable in user interface and functionality; refer to documentation on how to do it or attend one of our free webinars for features and usability presentation.

Our e-mail support is completely free; we will guide you through the entire installation and issues resolution process, both during the trial phase and - of course - in production. Contact the e-mail support for more information.

Free download the newest version of QueueMetrics and send us your feedback.

Loway Team

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