---
description: Detaillierte Informationen über AzureDesk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: AzureDesk Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026
---

Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [AzureDesk](/software/151394/azuredesk)

# AzureDesk

Canonical: https://www.capterra.com.de/software/151394/azuredesk

Seite: 1 / 3\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/151394/azuredesk?page=2)

> AzureDesk - Helpdesk-Software, die von Unternehmen verwendet werden können, um reibungslose Lieferung der Kundensupport- und Helpdesk-Lösung zur Verfügung zu stellen
> 
> Bewertung: **4.5/5** von 50 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet AzureDesk?

Alle Unternehmen

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.5/5** | 50 Nutzerbewertungen |
| Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: AzureDesk
- **Region**: piscataway, USA
- **Gegründet**: 2014

## Gewerblicher Kontext

- **Startpreis**: 12,00 $
- **Preismodell**:  (Kostenlose Version verfügbar) (Kostenlose Testversion)
- **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
- **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Niederländisch, Spanisch
- **Verfügbare Länder**: Vereinigte Staaten

## Funktionen

- Alerts/Escalation
- Analytics
- Automatisiertes Routing
- Berichterstattung / Analyse
- Call-Center-Management
- E-Mail-Management
- IT-Asset-Management
- Kundenbetreuung
- Kundendatenbank
- Live-Chat
- Multi-Channel-Kommunikation
- Self-Service Portal
- Service Level Agreement (SLA) Management
- Störfallmanagement
- Third-Party Integrations
- Umfragen & Feedback
- Veränderungsmanagement
- Warteschlangenmanagement
- Wissensbasis-Management
- Workflow-Management

## Integrationen (7 insgesamt)

- Asana
- ChargeDesk
- Chatlio
- FreshBooks
- Jira
- Olark
- Slack

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support
- 24/7 Live-Support
- Chat

## Category

- [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software)

## Ähnliche Kategorien

- [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software)
- [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software)
- [Service Desk Software](https://www.capterra.com.de/directory/31027/service-desk/software)
- [Kundensupport Software](https://www.capterra.com.de/directory/32315/customer-support/software)

## Alternativen

1. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3411 reviews)
2. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1757 reviews)
3. [Zoho Desk](https://www.capterra.com.de/software/169505/zoho-desk) — 4.5/5 (2212 reviews)
4. [Freshservice](https://www.capterra.com.de/software/132997/freshservice) — 4.5/5 (688 reviews)
5. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4076 reviews)

## Nutzerbewertungen

### "Decent support tool for large companies" — 4.0/5

> **Paul** | *18. Juni 2018* | Computer-Software
> 
> **Vorteile**: Azure Desk works pretty well for Users support. It offers live chats, tickets monitoring and auto-replies. The best part of the solution is how it is automated with JIRA and Slack, which saves you some time.
> 
> **Nachteile**: I think reporting module should be looked into. Besides, I wish export features were more consistent. Other than that the application is OK.

-----

### "VPN User Review" — 4.0/5

> **Kaitlyn** | *26. Juli 2019* | Computer-Software | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: It's more streamlined than other similar products, in my experience.
> 
> **Nachteile**: Sometimes certain tickets show up repeatedly in the "unassigned" section.
> 
> It keeps support tickets reasonably organized

-----

### "AzureDesk Product Review" — 3.0/5

> **Anthony** | *6. April 2019* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: Very simple to setup and use
Useful Knowledge base
> 
> **Nachteile**: No manual time logging
No Mobile support
> 
> Simple to use , affordable for 1 Man Business or SMB, if mobility is not required.

-----

### "Azure Desk" — 5.0/5

> **Mark** | *30. Januar 2019* | Druck | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Cloud based and very easy to use. Quick to setup
> 
> **Nachteile**: More features is always good but they do seem to get added once requested
> 
> Our main objective is to provide monthly stats for all incidents and problems. We also wanted a browser-based solution and hopefully a mobile app will arrive soon.
We setup the Service Desk quickly and can report on stats very easily.

-----

### "Simple and effective ticket management" — 5.0/5

> **Trent** | *27. März 2017* | Unternehmensberatung | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: A streamlined approach to support management with emphasis on team collaboration and educating clients for quick resolutions. Layout of tickets, Dashboards, Knowledge Base and Ticket search function stand out the most to us. AzureDesk is constantly on the improve with very quick response times from their team.
> 
> **Nachteile**: The main areas we are looking for improvement in is a quicker loading speed of tickets and better compatibility across mobile devices.

-----

Seite: 1 / 3\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/151394/azuredesk?page=2)

## Links

- [Auf Capterra anzeigen](https://www.capterra.com.de/software/151394/azuredesk)

## Diese Seite ist in den folgenden Sprachen verfügbar

| Sprache | URL |
| de | <https://www.capterra.com.de/software/151394/azuredesk> |
| de-AT | <https://www.capterra.at/software/151394/azuredesk> |
| de-CH | <https://www.capterra.ch/software/151394/azuredesk> |
| en | <https://www.capterra.com/p/151394/AzureDesk/> |
| en-AE | <https://www.capterra.ae/software/151394/azuredesk> |
| en-AU | <https://www.capterra.com.au/software/151394/azuredesk> |
| en-CA | <https://www.capterra.ca/software/151394/azuredesk> |
| en-GB | <https://www.capterra.co.uk/software/151394/azuredesk> |
| en-IE | <https://www.capterra.ie/software/151394/azuredesk> |
| en-IL | <https://www.capterra.co.il/software/151394/azuredesk> |
| en-IN | <https://www.capterra.in/software/151394/azuredesk> |
| en-NZ | <https://www.capterra.co.nz/software/151394/azuredesk> |
| en-SG | <https://www.capterra.com.sg/software/151394/azuredesk> |
| en-ZA | <https://www.capterra.co.za/software/151394/azuredesk> |
| es | <https://www.capterra.es/software/151394/azuredesk> |
| es-AR | <https://www.capterra.com.ar/software/151394/azuredesk> |
| es-CL | <https://www.capterra.cl/software/151394/azuredesk> |
| es-CO | <https://www.capterra.co/software/151394/azuredesk> |
| es-CR | <https://www.capterra.co.cr/software/151394/azuredesk> |
| es-DO | <https://www.capterra.do/software/151394/azuredesk> |
| es-EC | <https://www.capterra.ec/software/151394/azuredesk> |
| es-MX | <https://www.capterra.mx/software/151394/azuredesk> |
| es-PA | <https://www.capterra.com.pa/software/151394/azuredesk> |
| es-PE | <https://www.capterra.pe/software/151394/azuredesk> |
| fr | <https://www.capterra.fr/software/151394/azuredesk> |
| fr-BE | <https://fr.capterra.be/software/151394/azuredesk> |
| fr-CA | <https://fr.capterra.ca/software/151394/azuredesk> |
| fr-LU | <https://www.capterra.lu/software/151394/azuredesk> |
| it | <https://www.capterra.it/software/151394/azuredesk> |
| nl | <https://www.capterra.nl/software/151394/azuredesk> |
| nl-BE | <https://www.capterra.be/software/151394/azuredesk> |
| pt | <https://www.capterra.com.br/software/151394/azuredesk> |
| pt-PT | <https://www.capterra.pt/software/151394/azuredesk> |

-----

## Strukturierte Daten

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Deutschland","address":{"@type":"PostalAddress","addressLocality":"München","addressRegion":"BY","postalCode":"81829","streetAddress":"Lehrer-Wirth-Str. 2 81829 München Deutschland"},"description":"Capterra Deutschland hilft Millionen von Nutzern die richtige Software für ihr Unternehmen zu finden – Vergleiche Tausende von Bewertungen & Ratings von top Softwareanwendungen.","email":"info@capterra.com.de","url":"https://www.capterra.com.de/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.com.de/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://www.linkedin.com/company/capterra/","https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.youtube.com/channel/UCYjWLCZnOKY90NAS9bFenIQ"]},{"name":"AzureDesk","description":"AzureDesk - Die einzige Helpdesk-Software mit allen „Must have“-Features von Enterprise-Class-Systemen für alle Unternehmen zu minimalen Kosten. Verschwende keine Hoffnung auf eine Helpdesk-Lösung. Probiere azuredesk.co gratis für 14 Tage. Es bietet ein Ticketing-System mit JIRA, Olark, Slack, Charge-Desk &amp; viel weitere Software, Berichterstellung, Ticket Fields, Tabbed UI, Regeln Support-Fälle, Sleek UI für Admin-Anfragen, 3-Parteien-Integration","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/846e292e-108e-4d02-9135-bed622707a39.png","url":"https://www.capterra.com.de/software/151394/azuredesk","@id":"https://www.capterra.com.de/software/151394/azuredesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.de/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":50},"offers":{"price":"12","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.com.de/software/151394/azuredesk#faqs","@type":"FAQPage","mainEntity":[{"name":"Was ist AzureDesk?","@type":"Question","acceptedAnswer":{"text":"AzureDesk - Die einzige Helpdesk-Software mit allen „Must have“-Features von Enterprise-Class-Systemen für alle Unternehmen zu minimalen Kosten. Verschwende keine Hoffnung auf eine Helpdesk-Lösung. Probiere azuredesk.co gratis für 14 Tage. Es bietet ein Ticketing-System mit JIRA, Olark, Slack, Charge-Desk & viel weitere Software, Berichterstellung, Ticket Fields, Tabbed UI, Regeln Support-Fälle, Sleek UI für Admin-Anfragen, 3-Parteien-Integration","@type":"Answer"}},{"name":"Wer verwendet AzureDesk?","@type":"Question","acceptedAnswer":{"text":"Alle Unternehmen","@type":"Answer"}}]},{"@id":"https://www.capterra.com.de/software/151394/azuredesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Startseite","position":1,"item":"/","@type":"ListItem"},{"name":"Help-Desk-Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"AzureDesk","position":3,"item":"/software/151394/azuredesk","@type":"ListItem"}]}]}
</script>