AzureDesk

AzureDesk

4.5 / 5 34 Bewertungen

Wer nutzt diese Software?

Alle Unternehmen


Durchschnittliche Bewertung

34 Bewertungen
  • 4.5 / 5
    Gesamt
  • 5 / 5
    Bedienkomfort
  • 5 / 5
    Kundenservice
  • 4 / 5
    Funktionen
  • 5 / 5
    Preis-Leistungs-Verhältnis

Produktdetails

  • Startpreis
    $12/Monat
  • Kostenlose Version
    Ja
  • Einsatz
    Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training
    Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung
    24/7 (Live Vertreter)
    Geschäftszeiten
    Online

Angaben zum Hersteller

  • AzureDesk
  • http://www.azuredesk.co/
  • Gegründet 2014

Über diese Software

AzureDesk - Die einzige Helpdesk-Software mit allen „Must have“-Features von Enterprise-Class-Systemen für alle Unternehmen zu minimalen Kosten. Verschwende keine Hoffnung auf eine Helpdesk-Lösung. Probiere azuredesk.co gratis für 14 Tage. Es bietet ein Ticketing-System mit JIRA, Olark, Slack, Charge-Desk & viel weitere Software, Berichterstellung, Ticket Fields, Tabbed UI, Regeln Support-Fälle, Sleek UI für Admin-Anfragen, 3-Parteien-Integration


AzureDesk Funktionen

  • Automatisiertes Routing
  • Customizable Branding
  • Dokumentenspeicher
  • Email integration
  • IT-Asset-Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self-Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Verfolgung von Interaktionen
  • Warnungen / Eskalation
  • Arbeitsauftragsverwaltung
  • Automatische Kunden-Benachrichtigung
  • Automatisiertes Routing
  • Help-Desk
  • Inbox / Warteschlangen-Management
  • Kundendatenbank
  • Kundenerlebnis-Management
  • Live-Chat
  • Management bekannter Probleme
  • Probleme etikettieren
  • Self-Service Portal
  • Terminverwaltung
  • Umfragen & Feedback
  • Vertragsmanagement
  • Warnungen / Eskalation
  • Wissensdatenbank
  • Überwachung der Beschwerden
  • Beschaffungsmanagement
  • Configuration Management Database (CMDB)
  • Fernbedienung
  • IT-Asset-Management
  • Mobiler Zugriff
  • SLA-Management
  • Self-Service Portal
  • Störfallmanagement
  • Veränderungsmanagement
  • Wissensdatenbank

AzureDesk Neueste Bewertungen

AzureDesk is a software that highlights by its simplicity of use.

Ins Deutsche übersetzen
4/5
Gesamt
5 / 5
Bedienkomfort
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: AzureDesk is a software that highlights by its simplicity of use.
After you register, you can start using the product with all its features for only a small fee per agent at month.
The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it.
They have also Support for HTML signatures! A very interesting feature that no others helpdesk software have out there.
We are really happy with this product after several months of use, it has helped us to organize our support requests and give more control over thems.
Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software.

Nachteile: Nothing, I like all features of this product including: simplicity of use, small fee per agent at month.

Awesome Customer Support Software

Ins Deutsche übersetzen
5/5
Gesamt
5 / 5
Bedienkomfort
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: AzureDesk.co has helped us improve our productivity and improve our customer satisfaction. We tried several other helpdesk systems but AzureDesk.co had the best features/price ratio and the support team is great! AzureDesk.co is an end-to-end customer support engine for rapidly growing companies. The system contains a variety of reporting features that help administrators make key business solutions.

Vorteile: We never knew the importance of IT help desk software until we got one, and got the right one. We chose Azure desk and it has never disappointed us.

Nachteile: We have education management software. we are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors. Using Azure desk my problems are solved quickly.