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Wer nutzt diese Software?
Alle Unternehmen
Durchschnittliche Bewertung
41 Bewertungen- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 5 / 5
- Funktionen 4 / 5
- Preis-Leistungs-Verhältnis 5 / 5
Produktdetails
- Startpreis $12/Monat
- Kostenlose Version Ja
- Kostenlose Testversion Ja
-
Einsatz
Installiert - Mac
Cloud, SaaS, Web
Installiert - Windows
Mobile - iOS Native
Mobile - Android Native
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Training
Persönlich
Live Online
Webinare
Dokumentation
-
Kundenbetreuung
24/7 (Live Vertreter)
Support währen der Geschäftszeiten
Online
Angaben zum Hersteller
- AzureDesk
- http://www.azuredesk.co/
- Gegründet 2014
Über AzureDesk
AzureDesk - Die einzige Helpdesk-Software mit allen „Must have“-Features von Enterprise-Class-Systemen für alle Unternehmen zu minimalen Kosten. Verschwende keine Hoffnung auf eine Helpdesk-Lösung. Probiere azuredesk.co gratis für 14 Tage. Es bietet ein Ticketing-System mit JIRA, Olark, Slack, Charge-Desk & viel weitere Software, Berichterstellung, Ticket Fields, Tabbed UI, Regeln Support-Fälle, Sleek UI für Admin-Anfragen, 3-Parteien-Integration
AzureDesk Funktionen
- Automatisiertes Routing
- Dokumentenspeicher
- E-Mail-Integration
- Echtzeit-Chat
- IT-Asset-Management
- Kundenspezifisches Branding
- Management von Dienstgütevereinbarungen (SLA)
- Multi-Channel-Kommunikation
- Netzwerküberwachung
- Self-Service Portal
- Ticket-/Issueverfolgung
- Verfolgung von Interaktionen
- Warnungen / Eskalation
- Wissensbasis-Management
- Call-Center-Management
- E-Mail-Management
- Leistungskennzahlen
- Live-Chat
- Self-Service Portal
- Social-Media-Integration
- Terminverwaltung
- Umfragen & Feedback
- Virtueller Assistent
- Warnungen / Eskalation
- Warteschlangenmanagement
- Wissensdatenbank
- Workflow-Management
- Beschaffungsmanagement
- Configuration Management Database (CMDB)
- Fernbedienung
- IT-Asset-Management
- Mobiler Zugriff
- SLA-Management
- Self-Service Portal
- Störfallmanagement
- Veränderungsmanagement
- Wissensdatenbank
Die hilfreichsten Reviews für AzureDesk
AzureDesk is a software that highlights by its simplicity of use.
Mit Google übersetzen
Bewertet am 20.7.2017
Vorteile:
AzureDesk is a software that highlights by its simplicity of use.
After you register, you can start using the product with all its features for only a small fee per agent at month.
The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it.
They have also Support for HTML signatures! A very interesting feature that no others helpdesk software have out there.
We are really happy with this product after several months of use, it has helped us to organize our support requests and give more control over thems.
Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software.
Nachteile: Nothing, I like all features of this product including: simplicity of use, small fee per agent at month.
Azure Desk
Mit Google übersetzen
Bewertet am 28.1.2019
Kommentare: Using Azure Desk enables us to effectively manage all IT incidents for over sixty franchisee operations. We are able to track, monitor and where necessary escalate outstanding tasks and prioritise incidents based on priority levels. The software is very easy to use and we have never experienced any issues or outages to date. We look forward to working with the Azure development team to offer enhancements to what is an excellent software tool.
Vorteile: Azure Desk is easy to use browser based application. It has a simple to use and intuitive interface to create new incidents, manage existing incidents. Monthly and ad-hoc reporting are easy to run for MI purposes. Another plus point is the ability to update user requests via email during the incident duration.
Nachteile: Some additional fields would really be useful especially 'Channel' fields which would also assist with better reporting.
Antwort des Softwareanbieters
von AzureDesk an 29.1.2019
thank you so much