Was ist Giosg?
Live Chat mit Team-Management, proaktive Meldungen und Warenkorb-Integration. Einfache Swimlane-Ansicht für den Betreiber, um die meisten potentiellen Besucher und Besucher mit Produkten im Warenkorb zu erkennen. Erstelle benutzerdefinierte Regeln, um proaktiv den Chat mit situationsspezifischen Nachricht für die richtigen Leute anzuzeigen, zum Beispiel solche mit mehr als 100 in dem Warenkorb. Oder überlasse das Targeting unseren Echtzeit-Analysen, um die Besucher anzusprechen, die erst nach einer Chat-Unterhaltung kaufen.
Wer verwendet Giosg?
Dank des hervorragenden Teammanagement, variieren unsere Benutzer von kleinen Unternehmen zu Unternehmen im E-Commerce, Immobilien, Automobilindustrie und Finanzindustrie. Zu unseren Kunden zählen Savills, Euronics und Santander.
Wo kann Giosg bereitgestellt werden?
Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
Über den Anbieter
- giosg.com
- Ansässig in Helsinki, Finnland
- 2011 gegründet
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Finnland
Sprachen
Englisch, Finnisch, Schwedisch
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Über den Anbieter
- giosg.com
- Ansässig in Helsinki, Finnland
- 2011 gegründet
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Finnland
Sprachen
Englisch, Finnisch, Schwedisch
Giosg – Videos und Bilder
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Bewertungen über Giosg
Verifizierter Rezensent
We see that Giosg generates more conversions ..
Kommentare: they are great .. very nice, pleasant, great customer service, immediate response .. only have good things to say
Vorteile:
The fact that people can interact quickly and easily with us. Branded in our look & feel. And we simply see that it leads to better conversion rates .. this directly impacts our bottom line (positively!)
Nachteile:
n.a. i dont know anything I did not like
Kirsi
Great product, excellent service
Kommentare: Live chat is a modern way to communicate and it is very pleasant especially in handling negative feedback. Chatbots are reliable work mates, who can take care of the customers if live chatters are not available. There has been very little technical problems over the years and the support of Giosg is next level. I work with several software companies and Giosg's support is the easiest and quickest to reach when needed. Always helpful, pleasant and professional!
Vorteile:
Live chat is very pleasant way to communicate with visitors, gives you time to consider your replies. Plus you can take care of several chats at the same time. Live chat system is very simple to handle and also train new chatters in the company. Interaction Builder gives you possibility to create elements and interactions on your website when needed. It is quick and cheap way to inform your customers or collect information and with chatbots you can easily get an extra service canal for the faq.
Nachteile:
I can't think anything negative about this product.
David
In Betracht gezogene Alternativen:
Good, reliable live chat for SMEs
Kommentare: Giosg is a good all round chat software. Customer service and onboarding excellent. Lacks some of the features that other market leading software provides, but generally this is fine for a small business.
Vorteile:
I selected Giosg against other providers primarily because it allows multiple websites with multiple users to login and see only there chats and chat history. This made it an attractive option for future omnichanel services.
Nachteile:
The lack of analytics. Other chat as standard supplies IP address of visitors/chatters. We’ve had a few intermittent issues with the chrome chat notifications too.
Jukka
Flexible solutions for multichannel markting and customer service
Kommentare: We've used Giosg almost from the beginning as they (Giosg) have said that we were one the first customers they've had. Originally Giosg provided us and our customers a chat portal to communicate and offer support for various customer service tasks and tickets. In the recent years we've been extremely happy for the launch of the Giosg Interaction tools that provided us new ways for marketing our service as well.
Vorteile:
As an overall product Giosg is easy to use and the learning curve to get into the different features and tools is relatively shallow. The integration of the services was fast and after a 1 hour meeting with them we were already in production. After that we’ve been happy growing our businesses with Giosg
Nachteile:
I can't really come up anything regarding Giosg that would qualify as the least favorite thing in their software. Maybe you could develop the user interface for the reporting tools a bit more flexible and easier to filter but in overall the features that bring home the bacon are tip top.
Andreas
Great customizable product that fits our needs
Kommentare: We have implemented live chat on one of our front systems so that our partners can get in touch with internal resources with the click of a button. The user interface and usability for our internal users is good, and the time it takes to onboard new users is limited. We also have used several of the customization features so that the partners can recognize our brand also within the chat. There are also several great reporting features that presents useful insights into the solution.
Vorteile:
I really enjoy the customization features and how we can create great workflows for customers and partners when they need to get a hold of one of our consultants.
Nachteile:
Nothing specific to mention. Our use is limited to live chat, and that is handled to our need.
