ALICE Receptionist

Alice Saved Us $$$

Kommentare: Been 2 years now and still going strong.

Vorteile:

Great support. Setup everything for us and checks in.

Nachteile:

Manual updates and no wireless option at the time.

Elevated contact-free greeting

Kommentare: It has been great! We've had positive feedback from all who interact with ALICE.

Vorteile:

We have thoroughly enjoyed the ease of use for clients, staff, and administrators.

Nachteile:

The back-office account is a little slow, but I hear changes are coming to that in 2023.

Constant bugs and poor customer support

Vorteile:

When it's working all is fine, which is rarely, the problem is that you have limited licences on set up and it's not made easy to purchase these or to renew them after their expiry

Nachteile:

Constantly have to check the system is working, high purchase cost, ongoing licence costs and extra costs for purchasing more licenses, customer support is very poor and system is full of bugs

Remote reception to save money on employment costs

Kommentare: People are quite impressed with an electronic reception, so it has a good bit of "Wow factor" to it. One disappointing thing (that really doesn't have anything to do with ALICE itself), is that we have a very hard/flat reception room, so everything echoes. Even after installing sound dampening it was hard to hear clients and for them to hear us. I suggest making sure that your reception area is built to dampen sound, otherwise you may experience the same frustrations that we have encountered.The ALICE team was very good in helping us reduce some of this, also suggesting an improved microphone which we installed.

Vorteile:

This was impactful for us because we were able to cut the costs of an entire reception. ALICE serves its job well and provides a fairly easy start-to-finish solution for clients to reach the people they are wanting to get ahold of when they enter the building.

Nachteile:

The calls have a small delay when connecting to our phone system. That being said, it may very well be because we are using ZOOM phone service, but there is an audible delay between the client and the person answering the ALICE phone. You might be starting your sentence to realize someone else is already talking over you. Otherwise there are no cons that came to mind for this software. Keep that small detail in mind when choosing to set up this service. It's still very workable, though.

GreenSource Fabrication

Kommentare: The system functions as advertised and is a cost savings SAAS system.

Vorteile:

Self check in with DoD, State Department, ITAR prescreening and vetting visitors

Nachteile:

The scanner disconnects too often and we have to reboot. It is waaaay better than a year ago, but still goes off-line for no apparent reason.