Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Crisp?

Wird von kleinen bis mittleren Unternehmen und Start-ups sehr geschätzt – und die Live-Chat-Software bietet noch mehr. Der Live-Chat ist mit einem gemeinsam genutzten Posteingang verknüpft, mit dem Unternehmen die interne Zusammenarbeit erhöhen und die Konversationserfahrung mit Leads und Kund*innen auf mehreren Kanälen verbessern können.

Der Live-Chat wird von mehr als 100.000 Kund*innen weltweit verwendet und bietet innovative Funktionen, die deine Teams und deine Kund*innen begeistern werden.

Wer verwendet Crisp?

Mehr als 100.000 Unternehmen nutzen Crisp, um mit ihren Kund*innen zu sprechen und die Konversionsraten sowie die Kundenzufriedenheit zu erhöhen.

Crisp Software - 1
Crisp Software - 2
Crisp Software - 3
Crisp Software - 4
Crisp Software - 5

Du bist nicht sicher, ob Crisp das Richtige ist? Mit einer beliebten Alternative vergleichen

Crisp

Crisp

4,5 (108)
25,00 $
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Kostenlose Version
Kostenlose Testversion
79
24
4,6 (108)
4,5 (108)
4,4 (108)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
1.799,00 €
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Kostenlose Version
Kostenlose Testversion
64
17
4,2 (111)
4,0 (111)
3,9 (111)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Crisp

Durchschnittliche Bewertung

Gesamt
4,5
Benutzerfreundlichkeit
4,6
Kundenservice
4,4
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,5

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
67%
4
25%
3
6%
1
3%
Simon
Simon
CTO in Frankreich
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Product

5,0 vor 3 Monaten

Kommentare: We have a great experience with Crisp. The tool is awesome, the support team very reactive if you need anything. What more can we ask for?

Vorteile:

Crisp is easy to setup and get started with. The chat is great and the surrounding features like the chat bot and the various integrations make it even greater. The live translation can be very handy sometimes.

Nachteile:

The language detection of the live translation is not always perfect but you can change it manually so no big deal.

Daniel
Technical Support Director in Kanada
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Good solid website chat app

4,0 vor 5 Jahren

Kommentare: We have 3 different websites that all use Crisp, and it allows us to very quickly switch between the sites and continue multiple chats at the same time among sites. We operate during regular business hours and so do not respond to chats outside of those hours. It would be great if we couldn't control a little more what the chat icon did (or if it even appeared) when outside those hours, but we currently use the bot to let people know we are unavailable and to leave us a message. With the smartphone apps, we can reply to chats even when we are away from our desks. We also have a robust helpdesk, which is part of the Unlimited plan.

Vorteile:

Simple but very powerful. It is quite customizable, and there are a ton of plug-ins. One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you. The Visitor map shows us information on where our clients our, to help direct them to the correct site, and the magic browse can let us see how they interact with the site if there is an issue. The built in helpdesk is great. The bot, while still a little bit buggy for more complicated things, is immensely helpful.

Nachteile:

We found it more difficult than we thought it should have been to have an auto message saying we are closed. It would be nice to have the option to disable chat and/or redirect them to the helpdesk when outside of business hours. I had initially created a large bot that would try to answer the 5 most common questions we got by funneling the customer through certain questions, but then found there was no way to have it repeat the sequence. To get around this, I ended up creating 2 identical sub routines off of the first main one which checked for the time and day to determine if we were closed. This is where is became buggy, because sometimes it would work, and sometimes it wouldn't respond. I ended up just dumping all of that and setting a generic "we're closed, leave us your info" message and it has been fine. The only other complaint is that sometimes the phone app doesn't alert you right away to a message. I've gotten notifications 8 hours late in some cases, though this is rare.

Antwort von Crisp

vor 5 Jahren

Thank you for your nice review :)

Tarang
CEO in Indien
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Product

5,0 vor 2 Monaten Neu

Kommentare: Amazing, Lovely and satisfied. These are the words i would use to describe my experience

Vorteile:

Cant't say enough. We moved from Intercom since it was way too expensive and Crisp seems to have everything we needed at 1/10th of the cost. Their support is beyond amazing with resolution in minutes. I cannot expect that from Intercom. All in all pretty happy with the move

Nachteile:

The UI is a bit clunky. They could easily compete with Intercom if they make their UI modern. That's the only thing i see a difference moving from Intercom

Martin
COO in USA
Einzelhandel, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Fraud for the user

1,0 vor 5 Jahren

Kommentare: We started our service August of 2018. We wanted to integrate with our Shopify store. They promised us that the integration would be done within 1 month and that we should upgrade to the pro plan for that integration and the new version which they called V3 - VERY long story short - they continued lying to us for 1.3 years! They said the upgrade would come in Dec, then Jan, then March, then end of summer, then month by month week by week. when we asked to see the beta - they told us they would not be doing the shopify integration (THE ENTIRE REASON WE STUCK WITH THEM). This is fraud and we are currently taking them to court regarding this. I dont want to come off bitter - however I highly suggest going with another company that is more reputable. Then they gave me attitude , smiley faces when we were upset about the lying. But our attorney stated we have basis to take them to court because of this , apparently they have been doing this to many users. Class action suit - I dunno, I would think that they would care more about fraud... but I am sure in the end they will.

Vorteile:

The software was extremely glitchy - both on the phone as well as the desktop. The "magic browse" literally never works - although they use it as a very large upsel. The support was terrible and they defrauded us as will for an entire year.

Nachteile:

Notifications do not go away, you have to redownload all the time, extremely glitchy poor service and is not user friendly. If you are looking for a chat software - I highly suggest going with someone more stable such as intercom , Gorgias, or another one with excellent reviews.

Antwort von Crisp

vor 5 Jahren

Hey there, I can understand how frustrated you can be regarding the absence of your desired feature. It's not a reason to degrade our image. Our software works really properly and all the other reviews are here to prove it. The support has never defrauded you, we delayed the released of your feature that may come someday. We never forced you to stay with our product (that you've been using for more than a year). Sorry that you feel disappointed. Regards, Crisp team

Johnathan
CEO in Frankreich
Informationsdienst, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A great in-app livechat tool for customer support and communication

5,0 vor 2 Monaten Neu

Kommentare: A great tool, with great support, and a comprehensive API that allows us to do pretty much whatever we want (so long as we're willing to fiddle about with it technically)

Vorteile:

- Breadth of features - Collaborating with support ticket resolution with team members - Load performance (alternatives all slowed down our app load time, even although they were aysnc) - Rapid and reactive support - Comprehensive API for any custom integrations - Simple helpdesk article management - Cost

Nachteile:

- Some things are less intuitive to set up and edit, for example emails require custom HTML or markup, and helpdesk articles require markup - Email campaign reporting isn't as detailed as I'd like