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Was ist Crisp?
Wird von kleinen bis mittleren Unternehmen und Start-ups sehr geschätzt – und die Live-Chat-Software bietet noch mehr. Der Live-Chat ist mit einem gemeinsam genutzten Posteingang verknüpft, mit dem Unternehmen die interne Zusammenarbeit erhöhen und die Konversationserfahrung mit Leads und Kund*innen auf mehreren Kanälen verbessern können.
Der Live-Chat wird von mehr als 100.000 Kund*innen weltweit verwendet und bietet innovative Funktionen, die deine Teams und deine Kund*innen begeistern werden.
Wer verwendet Crisp?
Mehr als 100.000 Unternehmen nutzen Crisp, um mit ihren Kund*innen zu sprechen und die Konversionsraten sowie die Kundenzufriedenheit zu erhöhen.
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Crisp
Bewertungen über Crisp
Great live chat system, even better help docs
Kommentare: Overall Crisp is an excellent platform, especially for what they charge. Their pricing is one of the things that attracted me to their platform, in addition to all the features. It makes communication easier, especially since it integrates several channels into one platform. Allows us to reply quickly, in many cases, instantly. They just need to fix never-ending conversations, and I'll be 100% happy.
Vorteile:
Crisp is an excellent live chat and communication tool for support and sales. It's easy to use, has a mobile app that I use to reply to queries, and it also integrates other platforms like Twitter DMs, Telegraph, Line. We use Twitter DMs often as prospects and clients tend to DM us sometimes. In addition to chat itself, I really do like their help docs solution (knowledge base). It's very easy to manage, has very nice and clean design, and offers really good JS SDK for integrating with your website/apps. It's nice to be able to display articles in modal on our website.
Nachteile:
My biggest issue with Crisp are never ending conversations. There's no way to have separate conversations with the same customer, old conversations get dragged into new conversations. It really needs a way to keep conversations separate, similar to other platforms like Intercom. For example, it sends out chat transcript after an hour of inactivity in chat. Problem is, that transcript might use subject line from an older conversation and/or include older conversation in the transcript. When I chat with Crisp's support and experience platform as a customer, those things are a bit annoying. Not a deal-breaker, but it definitely needs to be fixed.
Antwort von Crisp
vor 6 Jahren
Thank you for this nice review :) We will try to improve the feature you are talking about !
One of the best live chat tool for websites.
Kommentare: Crisp has made it so much easier to communicate with customers, and provide a much better way to handle them using the chat bot and chat triggers. It's also connects with different platforms like discord and messenger as well that has helped me communicate with customers in different ways. This tool is definitely one of the best live chat platform to use.
Vorteile:
Crisp is very easy to setup and use in a website. I can send automated message to customers using chat bots, even when i'm offline. Crisp also integrates with other platforms like facebook and slack, allowing my team to converse with clients seamlessly.
Nachteile:
The pricing is a bit costly, and having more visually customizable options would be great. It's also a bit tricky to setup the chat triggers, but we figured it out.
Antwort von Crisp
letztes Jahr
Thank you so much for your kind review, we'll make sure to improve our product following your feedback :)
Fraud for the user
Kommentare: We started our service August of 2018. We wanted to integrate with our Shopify store. They promised us that the integration would be done within 1 month and that we should upgrade to the pro plan for that integration and the new version which they called V3 - VERY long story short - they continued lying to us for 1.3 years! They said the upgrade would come in Dec, then Jan, then March, then end of summer, then month by month week by week. when we asked to see the beta - they told us they would not be doing the shopify integration (THE ENTIRE REASON WE STUCK WITH THEM). This is fraud and we are currently taking them to court regarding this. I dont want to come off bitter - however I highly suggest going with another company that is more reputable. Then they gave me attitude , smiley faces when we were upset about the lying. But our attorney stated we have basis to take them to court because of this , apparently they have been doing this to many users. Class action suit - I dunno, I would think that they would care more about fraud... but I am sure in the end they will.
Vorteile:
The software was extremely glitchy - both on the phone as well as the desktop. The "magic browse" literally never works - although they use it as a very large upsel. The support was terrible and they defrauded us as will for an entire year.
Nachteile:
Notifications do not go away, you have to redownload all the time, extremely glitchy poor service and is not user friendly. If you are looking for a chat software - I highly suggest going with someone more stable such as intercom , Gorgias, or another one with excellent reviews.
Antwort von Crisp
vor 5 Jahren
Hey there, I can understand how frustrated you can be regarding the absence of your desired feature. It's not a reason to degrade our image. Our software works really properly and all the other reviews are here to prove it. The support has never defrauded you, we delayed the released of your feature that may come someday. We never forced you to stay with our product (that you've been using for more than a year). Sorry that you feel disappointed. Regards, Crisp team
The Perfect Live Chat Tool for Websites.
Vorteile:
Crisp offers a great solution for customer management, with a simple and easy to use interface, seamless integrations between other several apps providing us more flexible options making it more convenient for customers to communicate with us as well.
Nachteile:
It still is a bit tricky to set up the triggers, and it also would be great to have more customizable options for our live chat.
Antwort von Crisp
letztes Jahr
Hey there, Thank you very much for this nice review about our website chat widget. Regards, Antoine
Love this product! More features than other LiveChat products
Kommentare: I've used this on 5+ sites and recommended it to many clients. The free tier will do most of what you need, but some of the upgrade options are really worth the price. Great product!
Vorteile:
- Great feature set, even on the free tier - Excellent mobile app - Integration with your favorite tools - Advanced features like liveview for seeing your customers moving through your site live.
Nachteile:
It would be nice to be able to customize the message shown to users without having to upgrade to the paid tier. Besides that, the product is perfect.
Antwort von Crisp
vor 5 Jahren
Thank you so much for your feedback :)
As good as any other livechat product + it lets you see what your users see!
Kommentare: I'm a big fan of this product. I spent a few days reviewing the 20+ livechat options out on the market, and after all that time I settled on Crisp. Save your time and start with this. If you need the larger feature set and marketing abilities of something like Intercom, just upgrade later. Afterall, removing crisp and adding intercom is as simple as removing a code snippet and adding a new one.
Vorteile:
- Great interface - Painless installation (simply add a code snippet to your site's header) - Offers a freemium tier which will cover most of your needs - Lots of design options for the livechat box - Includes a 'liveview' feature where you can see exactly what your users do (great for helping them with any issues they may have) - The team that builds it has always been helpful when I had questions
Nachteile:
I don't have any negatives to say about this product. It is a cheaper alternative to the big boys like Intercom, and you can launch it on your site for free. When your user numbers or team size grows, then you can upgrade to a higher tier. Save your money and choose this over the others. The extra liveview feature alone is worth it.
Antwort von Crisp
vor 6 Jahren
Thank you for your review!
Must have tool to communicate with site's visitors in real time
Vorteile:
Overall experience, users map, plugins that work with other tools (e.g. Slack), great sync between web app, desktop app and mobile one; team features; possible integration to inner CRM/authorization system, full-functional search, detailed users profile
Nachteile:
NPS type triggers are less flexible that I'd like to get; some settings are very tricky, but it's more than ok comparing to the value we get from the tool usage.
Easy, quick, powerful
Vorteile:
I like Crisp because you can manage different conversation with a lot of operators. Notes, message editing, live assist, very customizable, quite cheap
Nachteile:
The feature allowing you to see your interlocutor's screen is not that efficient, but useful I miss integration with freshdesk
Antwort von Crisp
vor 7 Jahren
Hello and that you for your review! Don't hesitate to to contact us about your issues with MagicBrowse so we can fix it
In Betracht gezogene Alternativen:
Lightweight and easy-to-use live chat
Kommentare: Crisp isn't the best in the market, but it does what it does well and is performant.
Vorteile:
Ease of deployment is Crisp's biggest advantage, and it's quite lightweight and doesn't weigh down the website's performance. Clients have also used Crisp and said nothing but good words, mainly through the mobile app.
Nachteile:
The UI can look a bit too overwhelming and cluttered, particularly on the web app, which can be confusing for first-time users.
Good chat app
Vorteile:
It gives you the functionality you need to talk to your customers while they are browsing your website.
Nachteile:
It does not allow you to create campaigns with new leads you enter.
Antwort von Crisp
vor 6 Jahren
Hello! It's possible to create campaigns for new leads. Please contact our support, we will explain how to do this :)
Don't bother with Email Inbox
Vorteile:
The Live Chat is great. However the package is more than just Live Chat. It is about having a unified inbox to centrally manage incoming messages be it social media, support emails, etc.
Nachteile:
The email inbox functionality is a total fail as it is unable to render rich content / HTML emails. They appear in plain-text and are unreadable. Even the: VIEW ORIGINAL EMAIL option does not fully work. The main reason to use Crisp is a unified inbox. With regards to receiving emails through their inbox, they recommend it is especially useful to forward support type emails. Well let me warn you, their email functionality is lacking! It is not possible to view rich-content emails i.e. no HTML emails. It displays in the inbox as text which is unreadable. Speaking to support they said the only option is to select the: VIEW ORIGINAL EMAIL link. However, even this does not work. Support simply states: "Just a heads up, that is how the message shows in some email providers. Our transcripts use latest email styling techniques, that may break rendering on older email clients, or those that are not up to latest standards." WELL let me tell you... the email I am referring to is ACTUALLY one of THEIR marketing emails that can't display. In addition to 99% of all other emails. And after I took it up with support again, the reply was they have too much on their plate: "Our dev has noted this already but we cannot change this right away as we are having too much on our plate." So do yourself a favour and don't bother with Crisp if you are hoping to use their unified inbox for email.
In Betracht gezogene Alternativen:
Perfect for small businesses
Kommentare: It is a great software, I have been using it everyday and love it! The UI is amazing.
Vorteile:
I love how simple the UI is, anyone can use it. It is very simple to understand the way it works, inplementing it and configuring.
Nachteile:
Back in the day they had a feature which allowed you to search for exact words in the chat, nowadays the filters can be confusing.
Antwort von Crisp
vor 5 Jahren
Thank you for your review :)
Really enjoy to have a chatbox with my face on it! Should have been there for a long time!
Kommentare: Took me 5 minutes to set up Crisp on Cedrus.ma. The dashboard that lets you talk with your prospects is one of the simplest I have ever used. I was using Zopim in the early days but Crisp is way more intuitive. I had a few discussions with their CEO last week about an issue they had with their iOS app. The team fixed it very quickly and now everything seems to perfectly work. In a nutshell, I recommend Crisp if you are looking for something simple.
Vorteile:
Affordable price, great customization and simple integration to our existing website
Nachteile:
Need more infos on the customers but i think it will come on next updates
Antwort von Crisp
vor 8 Jahren
Thank you Zouhair. Regarding your needs to access more information on your customers, you are perfectly right and it is coming in the next release :) Feel free to reach me at baptiste@crisp.im to get a preview access.
Best software for a small startup!
Kommentare: Love the product!
Vorteile:
Help Desk is my favorite part of the software as well as the additional easter eggs like the shortcuts etc. Chris from there team is also always supper responsive and a great help :-)
Nachteile:
You can't filter between live chat and emails
amazing software and excellent value for money. Simply the best IM tool for support & conversion.
Kommentare: We have been using Crisp for one year now. We compared and tried most of the popular IM tools and decided to give a try to Crisp. We can say now that it works amazingly and we're wondering why it is not the most popular software. Probably a question of time until it becomes so.
Vorteile:
It is super easy to setup and there is a great free plan.
Nachteile:
nothing, it's above our expectations
Antwort von Crisp
vor 8 Jahren
Thanks a lot Ed! We are releasing a Crisp 2.0 in a few weeks. We will keep you updated! It is gonna rock! :D
In Betracht gezogene Alternativen:
Fantastic Intercom Alternative...But not the easiest to use
Kommentare: Overall, the onboarding was simple, the pricing was great and the feature set is unmatched at this price point.
Vorteile:
I love that they have jam packed it with all the features you'd pay much more money from at Intercom. It's what got me interested in the first place. Also, there in-chat games are hilarious and super fun.
Nachteile:
I did not enjoy the interface at all. It was hard for me to use. Also, the pricing plans were unclear (even though they are very affordable)
Antwort von Crisp
vor 5 Jahren
Hey Matt! Thank you for your review. It's unhabitual to give a review after a trial (which is 14 days only). I'll send you an email to better understand what went wrong. Regards, Antoine
Your service is great but as I told you, triggers are missing.
Kommentare: I use Crisp everyday to get feedback on QuelMetier. Their customer support is available 24/7 and was willing to implement most of the features I needed. I recommend Crisp if you need a reliable solution to talk with your clients.
Vorteile:
Great product and very easy to implement.
Nachteile:
Please can you implement triggers. It is not easy for non-programmers to use your Javascript SDK. I hope you will build a plugin for this in the future.
Antwort von Crisp
vor 8 Jahren
Thank you Benjamin :) Crisp Team is making an automated message system. Leave a message to baptiste@crisp.im to get the preview :)
Keep going guys!
Kommentare: I used Crisp from the early days on Toolwatch.io, I was the one who submitted the product to ProductHunt. Your product is great and is exactly what I was looking for. Keep it simple.
Vorteile:
The simplicity of installing Crisp on my website. Just a line of code to copy paste!
Nachteile:
Honestly, I would have a hard time finding any considering the fact that it is a pretty new service.
Antwort von Crisp
vor 8 Jahren
Thanks a lot Marc. We already have a public roadmap on Trello. :) https://trello.com/b/Xt5Uyvny/crisp-public-roadmap
Most bang for your buck - Replaced 3 other tools for us
Vorteile:
Crisp replaced 3 other tools for us. Intercom, Freshdesk, and Upscope. For an easy low price, Crisp gave us the segmentation and automation tools from Intercom, as well as the customer chat from Intercom, the help center from Freshdesk, and the ability to view a users screen from Upscope... All in a single solution for a tiny fraction of the cost. And it seems like it's a quality product. Also, the Bot for chat is 100% customizable. I prefer it much over Intercom's bot and Drift's bot. This is the best option out there, especially for the money.
Nachteile:
Nothing so far. When we were shopping a year or so ago, it seemed like the product was still in its infancy. But now, it feels fully baked.
Antwort von Crisp
vor 6 Jahren
Thank you for the review!
The power of IM
Kommentare: Makes you look professional by giving your clients a platform to chat with them in real time
Vorteile:
most of my clients like to use it to contact me via the website
Nachteile:
the free version has very limited functionality
Lucas from Deepress.io
Kommentare: We are a startup and we are using Crisp to collect early feedback. It is a tool that is very useful !
Vorteile:
Lots of capabilities.
Nachteile:
There is nothing that I dislike. I would love to send emails from Crisp. Mailchimp could cost us a lot of money in a few months.
Antwort von Crisp
vor 8 Jahren
Hey Lucas, thanks for taking the time to add a review about Crisp. :)
Advanced features, yet easy to set up
Kommentare:
I needed a simple way to add live chat functionality to my website, which Crisp was able to offer in an attractive way with an easy learning curve.
Support is very helpful and friendly.
Vorteile:
Crisp was very easy to set up with its out of the box standard features. The interface shows there’s a lot of advanced tuning and refinement available, but I haven’t tried that out yet. Also one of the most attractive interfaces I’ve some across recently. The live global visitors map is really exciting when you’re a startup.
Nachteile:
The conversation history view was a bit baffling to me at times.
Amazing tool and even better support team
Vorteile:
I like the responsiveness of the support team, they are very nice and helpful. Like a tool, overall, it is very nice and convenient. It does the job perfectly.
Nachteile:
Nothing major just it can be with a bit better UI and design, more minimalist and clean.
Nice product, but a frustrating Customer Support
Vorteile:
Easy to manage tickets and immediately answer your clients.
Nachteile:
Hard to set up automation - also, when trying to figure out, and support team answers just in screenshots, we asked for a 10 min call almost 5 times and been rejected,I understand it takes more time, and I also understand the need to give support in a low budget, but you have to maintain quality.
Great communication tool for small business
Kommentare: Great overall experience, highly recommend
Vorteile:
Crisp gives you a 14 day free trial with full capabilities and then the option to continue on a free tier. It is perfect for small business with ambitions to grow over time. Simple to setup, simple to use. Great product.
Nachteile:
Language setting a little difficult to setup when website has multiple languages.