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Was ist VetlinkPRO?

Die VetLinkSQL Practice Management Software ist in der Cloud gehostet oder On-Premise. Sie ist ein innovatives Toolkit, das auf SQL-Technologie basiert, einschließlich Apps für mobile Rechnungsstellung, papierlose Formulare und hervorragende Inventarverwaltung, Online-Buchung, Xero, E-Commerce, POS und Laborintegrationen, umfangreiches Marketing, MailChimp-Integration, Zwei-Wege-SMS und mehr. Mit über 25 Jahren Erfahrung in der Veterinärgeschäftsexzellenz rationalisiert VetLinkSQL den Arbeitsablauf von Tierarztpraxen wie deiner, für Profis in der Veterinärmedizin genau wie du.

Wer verwendet VetlinkPRO?

Alle Veterinäre, von mobilen, kleinen Haustierpraxen bis hin zu großen gemischten Praxen mit mehreren Standorten oder auf Pferden spezialisierten Veterinärmedizinern.

VetlinkPRO Software - 1
VetlinkPRO Software - 2
VetlinkPRO Software - 3
VetlinkPRO Software - 4
VetlinkPRO Software - 5

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Bewertungen über VetlinkPRO

Durchschnittliche Bewertung

Gesamt
4,8
Benutzerfreundlichkeit
4,6
Kundenservice
4,9
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,7

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
78%
4
22%
Malcolm
Principal in Australien
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Vetlink, very easy software to implement and to use.

5,0 vor 8 Jahren

Kommentare: We transitioned from an opposition product and in preparation had three of our team attend some training at Vetlink in Auckland where we focussed on products and services in anticipation of our go live date. Unfortunately we did not get as prepared as we would have like but proceeded with our go live date anyway. I am pleased to report it well really well with minimal stress, frustration or headaches. We chose to make amendments to products and services as we went and experienced very few issues. Our data conversion and going live was overseen by Clive and after 2 days we were away with the practice barely noticing a hiccup. We anticipated some challenges with such an enormous change but it went very easily. Clive did a fantastic job of ensuring data converted well and also of making sure we knew how to make changes etc in the new system without overloading us with too much detail. I had anticipated that a software change of this type would cost the practice in terms of productivity and turnover but I would think that in reality there has been no real turnover cost with this change.
I am pleased to say that within 2 weeks of going live we were in the process of looking at all the new opportunities the program has given us. Getting help is easy and all calls for help have been answered in a very timely and uncomplicated manner. Helpdesk staff members are always approachable and communicate easily about any of the issues we have had.

Vorteile:

The software logically achieves everything you would expect from a practice management system of this type. The built in word processor is functional and interfaces well with handouts, certificates etc and avoids costly licensing for other word processors. The emailing documents and histories capability is fantastic as is the two way text messaging. The diary works well and has enabled very efficient use of our staffing levels. It has been easy to connect and print various documents to networked printers. The capability of having different users having different configurations is also a really great feature as it allows different staff to access different devices depending on their physical location and their practice role ie the admin team can use their own printer for letterhead or accounts stationary whilst the front office can use A5 receipt stationary and the vets can use another different printer for blood results, reports etc and all of them can also access the drug label printer. The ability to separate the invoice from the history for a particular visit is really neat and useful, the front office can get on with taking the money whilst the vets complete the history recording in another room.

Nachteile:

There is very little not to like and it would seem all features can be customised to work how you want them or be disabled completely. We personally have experienced some issues with being able to have multiple patients on the same invoice but I have a colleague in a neighbouring practice who loves being able to do this.

Scott
Senior Veterinarian in Australien
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Smooth migration to cloud hosted VetLinkSQL

5,0 vor 5 Jahren

Kommentare: I would recommend that you move to the CFL cloud environment as soon as your server gets close to warranty. For multi-branch clinics, just do it now, and get rid of those Spark VPN bills. It's also great not having to apply updates all the time & if you need to increase the performance of the cloud server due to changing demands it only takes minutes, not hours.

Vorteile:

At Rappaw we have five very busy clinics with 29 terminals. We used to run a central server for VetLinkSQL and a PACS Server for digital x-ray image backup at our main branch. As our servers got older and required replacement we were advised to look at cloud options. The CFL team assisted us to migrate to their Amazon cloud environment, and honestly, it was smoother than we had anticipated. In addition to VetLinkSQL, we also saw it as a good opportunity to move our PACS Server with all our digital DICOM images to the cloud with fully automated backups! Since migrating to the cloud hosted version of VetLinkSQL, we have very happy branch clinics who report an increase in speed – that’s because they now connect directly to the cloud, instead of via a slow Spark VPN (Virtual Private Network) to our own local server. As we are running an open source PACS server (Conquest), I was pleased how easy it was to migrate all the images and PACS software to the cloud too. Everything runs very smoothly and the migration experience went very well. CFL were great doing all the data migration & setup online. The new routers & direct cloud connection via UFB (Ultra-Fast Broadband) meant that we could move away from the expensive, outdated Spark VPN we were previously using. We just had to connect the Computers, Thin clients, Tablets, and Printers to the internet & it all worked amazingly well.

Nachteile:

None at present time.

Lisa
Director/Veterinarian in Australien
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Using it for 9 years, Support team can usually help us. Easy for new staff to use.

4,0 vor 6 Jahren

Vorteile:

Colourful Diary screen enables easy adjustment of appointments to a different time, longer or a different vet or day. SMS appointment reminders work well. I like that an email message or sms sent to a client through the system is documented and can be reviewed. The quote system works well. There are lots of reporting options.

Nachteile:

Sometimes there are glitches with the messaging not getting through. The reminders are complex with letters, sms and emails going out on various runs. If there is a problem here it is very concerning that they may not be received. I am not sure if other software make this easier? We always get it sorted but it can be very time consuming.

Antwort von VetlinkPRO

vor 6 Jahren

Hi Lisa Thank you for your review. Please note that we have now switched SMS providers with a Tier Service (we experimented with a Tier 2 service as people wanted lower costs, but we have decided to dump that service) and the delivery is first class! It is generally upgraded on your next update but call the help-desk and ask if you are on the new service. In terms of Reminders, again, we have updated this to conform to privacy laws. We also have 3 ways to send reminders (one per family, one per patient, or one per reminder; the last one being the most popular as it provides statistics and allows you to change content and language tone to see what works in you area and demographic). I suggest you login to our web portal and watch the FREE training webinar on Reminders to improve your system. Secondly book in a 1 hour online training session to review your settings and get advice. I will approve this FREE since you have taken this time to place a review - Deven Patel

Agnes
Owner in Australien
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Pleasant experience, excellent customer service and support.

5,0 vor 7 Jahren

Kommentare: increased productivity, efficiency, client compliance.

Vorteile:

Program itself - surprises on every single time of updates making it not only user-friendly but also environmentally friendly (eforms / invoicing), promotes efficiency (stocklink app, in-house and external lab integration), client compliance (reminder system), e-marketing (loyalty system, email marketing etc). I'm always excited to read their update notes and highlight the great ideas and immediately implementing and sharing with my whole team. More importantly is the CFL team - always friendly and supportive. From initial meeting, demo, installation, training, through to minor glitches and major crisis (virus attack into our internal network unrelated to Vetlink program); every single interactions have been positive , supportive and professional. From receiving our phone call reporting about the virus attack to teaming up with our local technician and restoring it back to previous night's backup was only a few hours; during the panic moments kept reassuring us everything will be ok and will bring us back in a few hours and they did! A nice team to work with from the CEO (Deven) to the technical support team and administrative team - everyone that we have to contact has been friendly, supportive and professional. A team that will work with you and listen to your feedback and improve the program in the next update. In summary, exceptional and impressive customer service!

Nachteile:

Other than some teething issues in the beginning of using it, nothing really :) My comments is too short apparently - so to make it longer, I finally thought of something that I don't like is their update notes are too long as they improve so many things in every single update and I had trouble catching up!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

- Communication documentation is great also the ability to communicate directly with diagnostics

4,0 vor 6 Jahren

Vorteile:

Initial tech support was really good - quality dropped of as time went by and it became more difficult to get ahold of them. We upgraded because previous software wasn't able to intergrate with idexx or radiographs etc. Super easy to record radiographs/photos with the additional ipad applications. Ability to requisition diagnostics (reduces amount of diagnostics not charged out correctly)

Nachteile:

Reliance on having to manually run the background so everything syncs. Have to build templates/forms within the software. Difficult to find sms communication history for a client when its sent through the system. Reminders again have to be actioned manually (we now use a third party) **Automatic Online booking is not a feature!! - Online booking is clunky and manual involving emails.

Antwort von VetlinkPRO

vor 6 Jahren

Hi there. It is a bit hard to follow up with no name as I would love to call you and explain and show you where you may need assistance / training. Please note that if helpdesk phone lines are busy you can leave a message for a call-back or you can email support@cfl.co.nz for any non-urgent issues and someone will respond the same day. For SMS In & Out logs, just bring up the client record and then see the Doc Manager Tab where a sub-tab shows SMS - ALL communication is right there. In terms of online booking, I tend to agree that its not ideal BUT please note that a totally new and refreshed OLB system is due for release next month with a complete re-write. Look out for a free webinar email for 4th July 2018. Not sure what you mean by manual sync but happy to clarify if you call. PLEASE do not hesitate to call me to discuss any issues at any time and I will see that it's set right! Deven Patel - My Mobile is +64 21 512 149

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