von Expert Service Solutions4.4 / 5 21 Bewertungen
Wer nutzt diese Software?
Your Field Service will never be the same once going live with Mobile Service. When managing Field Ops you want clear visibility into the field, Mobile Service is the one stop solution for your needs.
Durchschnittliche Bewertung21 Bewertungen
- Gesamt 4.4 / 5
- Benutzerfreundlichkeit 4.4 / 5
- Kundenservice 5 / 5
- Funktionen 4.1 / 5
- Preis-Leistungs-Verhältnis 4.4 / 5
- Kostenlose Version Ja
- Kostenlose Testversion Ja
Installiert - Mac
Cloud, SaaS, Web
Installiert - Windows
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Angaben zum Hersteller
- Expert Service Solutions
- Gegründet 2003
Über Mobile Service
Mobile Service (MS) for RSMC (Repair, Service, Maintenance & Construction) is a scalable cloud-based field service management application. With MS, businesses have full control over Scheduling & Dispatching, Ticket Management, GPS Tracking, Materials Management, and more. Providing for improved productivity & profitability. MS is a convenient solution for field technicians to manage tickets, timesheets, route optimization, service history & payment processing directly in the field.
Mobile Service Funktionen
- Abrechnung & Rechnungsstellung
- Angebote / Schätzungen
- Elektronische Unterschrift
- Mobiler Zugriff
- Online Stempeluhr
- Zahlungseinzug im Außendienst
Die hilfreichsten Reviews für Mobile Service
Bewertet am 16.12.2016
A great product to keep our business running smoothly
Kommentare: We have been a customer of Mobile Service for over 6 years. There were not a lot of products that catered to the service industry when we were searching for a product. The nice part is that they have grown and evolved with us over time. The customer service we receive when we have an issue is outstanding. We never feel dumb when we make an error! This product helps us be more efficient by allowing us to dispatch calls, see where the techs are by their status, have the techs take pictures that attach to the work order, get signatures and capture all the pertinent information of what was done on the job without having to have someone retype or migrate it into our software. We are in the garage door industry and highly recommend Mobile Service.
Bewertet am 6.12.2016
Mobile Service Positive Experience
Kommentare: Implementing Mobile Service has been a process and has had it's challenges internally, but the app has been pretty easy to learn, use and understand. The customer service that has accompanied the app has been second to none and is worth every dollar that has been spent. Anita and her team are nice, knowledgeable and are always willing to help however possible at any time. I would recommend Mobile Service and this team to anyone!
Vorteile: The ease of use and the way that it allows us to communicate with our field technicians with ease.
Nachteile: There have been glitches in the software that have caused some issues from time to time.
Bewertet am 6.12.2016
Improve work flow....Reduce expenses
Kommentare: We have been using Mobile Service since 2010 and have not had any regrets. It has made life easier for all concerned and increased our workflow. It has also reduced paper. printing and storage cost as well. Great investment.
Vorteile: Easy of use for all.
Bewertet am 12.5.2016
Mobile Service implemented for several years now.
Kommentare: We implemented this software in order to have real time information for our technicians as well as office personnel. Prior to installation, we were using Total Service for our elevator business and manually keying all service tickets into that program. Once implemented we realized all of the other benefits to the software such as GPS locator to see who is closer to a call for dispatch, billing upon ticket completion, technicians involvement in the ticket generating process, timesheet submittal from the app, etc. We are very happy with the program and are completely impressed with the service that we have had from day one. Response time is immediate, assisting the office as well as our technicians is something that makes our lives much easier and is of great value. I cannot speak more highly of Anita Seymour and her staff. They go above and beyond to accommodate our business needs.
Bewertet am 1.10.2018
Vorteile: Clearly indicates which locations are due for maintenance (if contracts are correct)
Nachteile: Transferring information from one mechanic to another (or from Ticket to ticket) is difficult.