Viral Loops

A Polished and Flexible Solution for Launching with Leaderboards and Waitlists

Kommentare: Viral Loops is a well-polished product that provides a smooth and intuitive experience for both users and campaign creators. Its leaderboard and waiting list features are especially effective tools for launching products or communities and my clients have been pleased with the results. The support team is highly responsive, and they seem to take feedback seriously, which adds to the overall value of the platform.

Vorteile:

What I like most about Viral Loops is its flexibility. It’s adaptable enough to let you create your own campaign pages or use their built-in templates, giving you control based on your preferences. The platform also offers an API, which allows for deeper customisation and integrations. I’ve been able to use it to create multiple leaderboards, and it has fulfilled most of my campaign needs.

Nachteile:

One area for improvement is the ability to pass user information after completing a quiz to automatically fill in the leaderboard form. Although this feature is not yet available, the team at Viral Loops has been responsive and is working on addressing this limitation, which I appreciate.

The best and most value for money option in the space!

Kommentare: Great experience and amazing customer support!

Vorteile:

Flexibility of different options to choose from.

Nachteile:

I can't think of something. Maybe it could be even easier to use? Maybe they could add AI tools to help you write the copy for your campaigns? These are things that can make it even better, but it's already good!

Disappointing Experience with Viral Loops: Unmet Promises and Frustrating Service

Kommentare: My overall experience with Viral Loops has been deeply frustrating and disappointing. The initial challenges arose from the difficulty in scheduling meetings due to significant time zone differences. When I finally connected with their customer representatives, they exhibited a commendable and helpful demeanor, which momentarily softened the overall experience. However, the positive impression quickly evaporated as I realized that the promises made during the sales pitch were not aligned with the reality of the service. The functionality I expected was only available in a higher-tier plan, a crucial detail that was not transparently communicated upfront. This disparity felt like a bait-and-switch tactic, leaving me feeling misled and dissatisfied. The breaking point came when, despite assurances of a credit due to the prolonged delay in the referral program setup, I found myself charged for a service that did not deliver as advertised. This breach of trust, coupled with the unmet promises, reflects poorly on Viral Loops as a service provider. Attempting to discontinue my association with Viral Loops proved to be another source of frustration. While the customer representatives were amiable, the company's requirement of navigating through a survey, which does not directly lead to cancellation, and subsequently having to send an email to request termination, added unnecessary complexity to the process. In summary, my overall experience with Viral Loops has been marred by misrepresentation, unmet promises, and a lack of transparency. The commendable demeanor of the customer representatives is overshadowed by the company's failure to deliver on its commitments, ultimately leading to my decision to sever ties with Viral Loops.

Vorteile:

Despite the numerous issues I encountered with Viral Loops, it's worth acknowledging that the customer representatives I finally interacted with were commendable. Both individuals demonstrated a helpful and pleasant demeanor, making the communication process more bearable. Their positive attitude and willingness to assist were notable aspects of my experience. However, the overall positive impression is overshadowed by the frustration stemming from unmet promises. While the customer representatives were doing their best, the company's failure to fulfill its commitments, particularly regarding the promised credit for the delayed referral program setup, is deeply disappointing. The fact that we were charged despite the service not living up to its advertised functionality is, in my opinion, an unacceptable business practice. As I contemplate canceling my association with Viral Loops, it's worth mentioning a notable downside to the cancellation process. Even though the customer representatives were amiable, the company requires users to go through a survey when attempting to cancel. Unfortunately, this survey does not lead directly to cancellation, necessitating the additional step of writing an email to request termination. This additional hurdle in the cancellation process only adds to the frustrations, reinforcing my decision to part ways with Viral Loops.

Nachteile:

I recently had the unfortunate experience of working with Viral Loops, and I must say it has been nothing short of a nightmare. From the beginning, scheduling a meeting with them proved to be a daunting task due to significant time zone differences. However, the real issues began once we finally connected. During the sales pitch, we were enticed by the promises of a seamless referral program, but the reality has been far from what was presented. The functionality we were expecting was only available in their higher-tier plan, a fact that wasn't made clear until after we had committed. It felt like a classic bait-and-switch tactic, leaving us feeling hoodwinked and misled. To add insult to injury, we were assured a credit due to the prolonged delay in the referral program setup. This credit was meant to compensate for the inconvenience, but instead, we found ourselves charged for a service that did not meet our expectations. The promise of a one-month credit was broken, and we are left grappling with unexpected charges. Attempting to resolve these issues has been a frustrating endeavor. Despite repeated requests for a refund, we have yet to see any meaningful action from Viral Loops. The lack of transparency and failure to deliver on their promises have severely damaged our trust in the company. In conclusion, my experience with Viral Loops has been nothing short of disappointing. The misrepresentation of services, unmet promises, and the subsequent billing issues have created a highly frustrating situation. I would strongly advise caution to anyone considering their services, as the reality may not align with the enticing sales pitch.

Viral Loops Gets the Job Done

Kommentare: Viral Loops gets the job done. I've built an Affiliate Program using their software and am generally satisfied. The major drawback when using the Viral Loops landing pages has been that when you create an Affiliate Program Sign Up Form vs. the separate Sign Up for Service Form (i.e. the form linked to the unique affiliate link) is that both forms must be identical. I am not able to have 1 form with respective questions and more relevant questions when individuals sign up for service using the unique referral code.

Vorteile:

The ability to create custom forms and landing pages for individuals signing up for and referring to our Affiliate Program.

Nachteile:

Customer Service response time was 50/50 on getting a timely response vs. waiting for over a week to hear from someone.

Review of Viral Loops for Hideout Festival Registration

Kommentare: It was overall a god experience, it has helped us over two campaigns and I'm sure we will use it again.

Vorteile:

It helped us gain over 1000 new sign-ups for our campaign

Nachteile:

You can't archive your campaigns to revisit at a later date.

Very good tool

Kommentare: The process of building campaigns was very smooth and easy. It’s explained step by step.

Vorteile:

- Customer support - easy API connection - Setting up multiple campaigns - referral system

Nachteile:

- lack of flexibility (for example GDPR part, or Viral Loops Landing page) but thanks to Customer Support, these issues were resolved. - lack of tracking for the sources of users joining the campaign.

AnyoneAI<>Viral Loops

Vorteile:

Flexibility and capability to connect with other tools

Nachteile:

We have a very unique use case that does not allow to trigger rewards when we need to.

Thanos is super helpful!

Kommentare: App Support is great, especially Thanos! Previosly i talked with another guy and he didnt help, also he stopped responding, but then i tried to rech another person from your support and Thanos was very helpful. I needed to fix my problem urgently and he helped me very well :)

Vorteile:

App Support! And milestones refferal campaign

Nachteile:

I don''t know, maybe price is a little bit high but ok

Easy to Use and Value for Money!!

Kommentare: Overall, it has helped us to achieve the campaign's purpose

Vorteile:

They have different pre-set templates which are quite flexible and quick to set up. They have sufficient customized fields, social media sharing features, and email reminders which I think are very useful. Most importantly, the cost is also reasonable

Nachteile:

It took some time to set up the DNS for sending emails from our own domains. We spent several hours during the weekend chatting with their technical team to configure all the technical settings. The process is manual and not ideal.

The best for Referral Marketing

Kommentare: Positive, as I said, they have a lot of referral marketing mechanics already done and ready for you to customize and it's quite easy to use the platform. The results we got were amazing.

Vorteile:

It's really easy to use and the team is very amicable, they try to help you and they really help you to set your goals and campaign running!

Nachteile:

Nothing, to be honest, I think it's the best referral marketing platform in the market.

Viral Loops is great for tracking referrals

Kommentare: They have been a great company to work with. We've been with them for years now, and as a startup, they've been reliable and helpful in our business.

Vorteile:

We love the way Viral Loops integrates with our other systems. The support we receive is always good. They also label participants with a fraud warning high-low, so that's a nice feature.

Nachteile:

I wish the data was more customizable within the dashboard and that exports were possible within individual participants and for all participants over certain periods of time.

Viral Loops overview

Kommentare: We were delighted with it and will continue to use this every launch.

Vorteile:

It was invaluable in us setting up a referral programme and very quickly supercharged the launch that we were faciliating online. The link to MailChimp made everything automatic and it was easy to set up.

Nachteile:

Some of the design settings in the form creation were complicated to understand at first, but when we spoke to Customer Service, they made everything very easy for us and were always on hand if we needed anything.

Campaign creation

Kommentare: Overall positive yet to be honest found it a little tricky to set up at first and nearly gave up a few times, your customer support kept me in!

Vorteile:

The ability to help me collect data for a giveaway and the customer support

Nachteile:

I found it quite hard to learn the format to set up a campaing and required a lot of hand holding and questions from customer support, i googled a lot of questions and feel there could be more guide lines on each step

Viral Loops Helps us Scale

Kommentare: I've been very happy with Viral Loops and would recommend this product to anyone in a small startup or established brand.

Vorteile:

The team is incredibly responsive and the product works perfectly. We used Viral Loops to grow our waitlist and referral programs successfully.

Nachteile:

Customer support is great but given the time zone differences sometimes it takes a while to resolve an issue. The team is great regardless.

The only way we'll do a giveaway is Viral Loops

Kommentare: If we're going to do a give-away we use Viral Loops, no other way to do it!

Vorteile:

Easy to use, really draws in more participants and make our campaign a success. Customer service is responsive and helpful!

Nachteile:

Little bit of tech issue, but customer support is working on resolving.

Great Product

Vorteile:

I love that its easy to use, I can update in realtime, and I can track who has referred the most people.

Nachteile:

A bit on the expensive side. I would appreciate more discounts.

Waitlist campaign

Vorteile:

Super easy to use and integrate! Simplified our workflow.

Great way to build waitlists

Kommentare: My experience has been super positive. I've used viral loops for multiple waitlist

Vorteile:

Easy to use and works great. I love that you can customize the fields and design

Nachteile:

Interface is a bit confusing - Im always confused when to use a pop-up widget or not

Good referral platform with a lot of integrated widgets and customer care

Kommentare: Good experience, easy to setup, easy to manage, loads of widgets out of the box.

Vorteile:

Ease of implementation, customer care was very good. Also they offered our IT to connect in and have a conversation with them.

Nachteile:

They do not have a module for loyalty management

Decent referral + milestone tracking

Kommentare: Viral Loops has been a decent solution to referral + milestone tracking

Vorteile:

Saved us some time coding referral tracking + milestones ourselves

Nachteile:

Javascript SDK did not play nicely with our tech stack, can't add teammates, slightly confusing developer docs, can't remove Google connection

Great sales support tool

Kommentare: Very happy overall, would recommend to all ecom shops

Vorteile:

Easy to use and it's a great tool to support with sales and engage the community.

Nachteile:

It's a bit costly and only makes sense to use once you have a certain community.

Viral Loops Review

Vorteile:

The customer support is amazing. They are there for you in every step of the way.

Nachteile:

Its a great platform. No complains at all.

Reliable Service for Marketign Specialists

Vorteile:

The support I received when setting the campaign and how well their template are designed base don't he usecase

Nachteile:

The variety of Native integrations although zapier helps

Thanos' customer support is a "snap"

Vorteile:

I like the SDK integration and flexibility for customization

Nachteile:

I wish there were more use-case specific demo flows, but team had been very helpful, specially [sensitive content hidden] from customer support and [sensitive content hidden] from DB.

B2B experience

Kommentare: Excellent experience. I thought it would not work for B2B but it did.

Vorteile:

Ease of use, B2B compatability, flexible and customizable.

Nachteile:

Not able to do A/B testing with different rewards