Textedly

Like Mailchimp, but for Text

Kommentare: We are a subscription based e-commerce company and we use Textedly to connect with users when their credit card has expired such that they can update their payment method.

Vorteile:

Cost! Of the various texting platforms, we found Textedly to be among the most economical. Additionally, I like that customers can join our text message lists by sending us a text message. This comes in very useful when we are delivering s presentation or are at a convention.

Nachteile:

When you sign up, you’re assigned a phone number like “555-222”. I wish that the number was a normal number, like 612-555-5555, because customer tune out the corporate looking number. Secondly, it is very difficult to text customers individually. Rather, the platform is built for “mass” texts that go to an entire list of people. Finally, there is no ability to add in unique elements into the text. For example, in email marketing you can add tags to include an individual’s name into the body of an email. That type of customization doesn’t exist via Textedly.

It's the one I chose for a reason

Kommentare: Quite good. They were very helpful early on. Since then, it's been an easy platform to use.

Vorteile:

The customer support was great during my research. They promptly answered my questions, even anticipating future considerations.

Nachteile:

There's really not much I don't like. I suppose the layout of the platform itself could be a little better, but that's just personal preference.

Avoid this service

Kommentare: Worst

Vorteile:

None ........what so ever.................

Nachteile:

The left over messages don’t roll over. They keep charging credit card even after the subscription was cancelled and will not issue refund for their mistake. The worst customer service Ever. Better use someone else.

A bit too expensive for my needs

Vorteile:

It's great that users can try the product on a free trial (no card required).

Nachteile:

I have limited credits that come with the purchase, I'd prefer to pay as I go.

Tried the rest, Textedly is the best

Kommentare: It solved a major problem within our organization. We now have internal communication.

Vorteile:

Full functionality! Works extremely well for mass text marketing and communication.

Nachteile:

It works well in every facet. No complaints.

Vanguard in Texting Functionality, Lots of Other Options Now

Kommentare: We used it initially and really enjoyed it. However, now we find that there are other alternatives that are more valuable for e-commerce companies like ours.

Vorteile:

You have the ability to import phone numbers and collect phone number leads relatively easily. Once you have a list of phone numbers, you have the ability to text message them.

Nachteile:

You dont have the ability to text from a number that looks like an “actual” 10-digit phone number. Rather, you are assigned a number like “xx-xxx”. In doing so, the individuals who you text get the feeling that this is a corporate service.

If you work in the US, do not hire virtual assistants outside

Kommentare: I can not understand how a website for communicating with people, ban other countries IP. I receive like 5 phone calls and messages from people in india. If you call customer support of ANY big or small company you will be talking with somebody outside the US. How can they possibly think on forbid the access to this website from a country like Mexico! I am pretty sure we all have a foreign assistant for marketing. Not this way textedly, not this way.

Vorteile:

Easy to use, works very good. Good prices

Nachteile:

It is incredible that they banned Mexico IP and who know how many more. You cant have external users to help you because of this ban.

Good, not great, Solid for Mass Texts

Vorteile:

It was relatively easy to use and loved that you could send a test text to yourself. We used it for sending out important news articles as soon as they were published during the peaks of Covid to keep people informed. Worked well for instant communication.

Nachteile:

It didn't have a ton of features for the monthly price. There are also not any mobile apps - always required you to login on a desktop.

The Only Guarantee My Customers See!

Kommentare: The reason I chose Textedly is because I was looking for an affordable option to communicate with my followers while being on a very small budget. Textedly is exactly what I need without a ton of bells and whistles. I love the service and my customer engagement has increased greatly!

Vorteile:

I like that the software is very easy to use and that I can see my results immediately when a message is delivered.

Nachteile:

I don't like that there isn't a separate mobile app that I can use with the software. Even though you can use it through your browser, it's not the same.

From day one we have been impressed with Textedly.

Kommentare: Marketing is never an easy thing to contend with. With Textedly I can give our prospects that one last chance to commit without being intrusive. we have had great results thus far and are pleased with the Textedly service team.

Vorteile:

They are continuing to grow there features on a regular bases. the price is more than right and the value is beyond wonderful.

Nachteile:

So far it has been hard to find one. We critique our services hard, Textedly has met and exceeded all of our needs and want with there service.

Textedly is incredibly helpful in my industry.

Kommentare: One of Textedly's best features is its affordability, which is ideal for small businesses looking for an inexpensive marketing strategy. The customer support/client success manager! She's incredibly helpful and amiable. We love how practical a marketing tool it is that also has a good UI and is simple to use. We appreciate how straightforward this solution is and how simple it is to communicate with multiple clients with a single message. It's incredibly helpful!!

Vorteile:

Its ability to mass text to multiple clients is one of my favorites cause most CRMs don't do that so it's really helpful to have a third-party platform that can do that.

Nachteile:

None so far. But probably the feature that we would want to have is to ability to create a smartlist and be able to group the contacts accordingly. Although tags do that too, but smartlist can be great as well.

Difficult to work with, and unfriendly support representatives

Kommentare: I had a poor experience with their customer support, which was unable to assist me with a basic issue and flaw with their platform. Rather than accommodate our needs, they were short and condescending with me over chat support. Due to their unwillingness and inability to fulfill our needs, they came up with poor excuses for why they couldn't help us.

Vorteile:

Somewhat affordable. Two way messaging is nice.

Nachteile:

They try to scare you into keeping a subscription with them in case your texts are audited and you need records to avoid massive fines! Credits do not roll over. Month to month or annual only. No credit plans. Software is clunky and difficult to use. Help documentation is not robust. Can lead to confusion. Chat support was rude, and condescending. Contact list upload patching is not documented well. Can't re-enable internally un-subscribed contacts. If you cancel your plan, they will close your account immediately (you don't keep access through paid period)

Textedly is reliable, easy, and a good value

Kommentare: Except for one sign in glitch, earlier this year, their tech support has been fabulous. They have a personalized business approach to their customers. I don't feel like I'm interfacing with some outsourced tech support halfway around the world.

Vorteile:

It allows me to send out 400 plus texts to our sports league in a matter of seconds. It's reliable. It's easy to add new participants, without a long barrier of entry for the new participants. It is a substantially lower cost than its competition.

Nachteile:

Once entered as a contact, a participant can't change a phone number without you having to delete the entire contact and re-entering from scratch. I would like to see some edit capability in the phone number field, if all the other information stays constant.

Good pricing for a no-frills texting service. Responsive customer service.

Kommentare: We're still trying to decide if there's enough value with this vendor to counter the issues with importing/exporting subscribers. We're currently with another SMS vendor that has more features (many that we don't use). We're looking for pricing in the range offered by Textedly, but the import/export functions are so basic and so critical to what we do.

Vorteile:

Pricing is quite good. The administrative back-end is intuitive, and the set-up steps are easy to follow. Good match for smaller businesses setting up this type of service for the first time.

Nachteile:

Unable to export subscribers. The current workaround suggested by Textedly is to copy and paste out of the admin listing of subscribers. Not a good solution. Importing/exporting is a basic function with any database-driven service. Unpleasantly surprised that this function is absent. Importing a current subscriber list is a bit unusual. You send your Excel file via email with your keyword as the subject line. Would prefer to handle everything in the admin back-end. Also can't import subscriber join dates, even though that field does exist in the Textedly database. The Textedly suggested workaround is to put the join dates in a different field, such as the email field. Another area that needs attention. In short, I like Textedly for the pricing and general ease of use. But if your business has an existing subscriber base, and you're looking for a new vendor, beware of a few significant issues with importing/exporting. One can hope that Textedly takes note and promptly addresses these issues.

Worst customer service ever

Kommentare: Terrible, Just terrible.

Vorteile:

Nothing There is absolutely nothing good about using this companies platform. Stay away

Nachteile:

Company has the worst customer service. I have tried to cancel on multiple occasions but they NEVER get back with the customer. I have tried to cancel but since my account was on an annual contract, could not do it through the website. Spoke with multiple people over chat since their phone service is terrible, and been told that "someone" will reach out to you regarding this issue. I hardly receive replies on the chat site on the web page, and they ignore your requests. Do not use this service unless you want some major stress in your life. Terrible company.

Awesome

Kommentare: I love it ! Every time I have an issue they get back to me quickly

Vorteile:

I have a lot of people to contact. They need to know when they have the opportunities and I can get it to them quickly

Nachteile:

I use it a lot so it costs me quite a bit

Great for mass texting

Vorteile:

It is very easy to use. I thought it would be difficult to learn how to send mass texts, but the tools are simple and there isn't much of a learning curve.

Nachteile:

I wish the texts would send faster. I'm not sure if this is standard, but it seems like the messages can take a while to get to our clients.

Best for mass texting!

Kommentare: It’s easy and convenient to create mass text campaigns through Textedly with only a few steps!

Vorteile:

It’s easy upload and manage contacts. And there are only few steps to set up a text messaging campaign for hundred or thousands of contacts at once.

Nachteile:

They can add more features related to text messaging like integrating newer solutions like WhatsApp, Viber and Facebook Messenger to along with text messages.

Excellent service, feature set, and price.

Kommentare: Enabled us to give out quick and important alerts and updates to our volunteers and even include images.

Vorteile:

It was easy to use and feature rich as well as reliable. Customer service was responsive and very helpful. We had no issues and loved the service. Loved the ability to schedule messages and they went out within seconds.

Nachteile:

The only thing we would have liked is the ability to import csv contacts ourselves. However, textedly will do this for your for free! Just send them your file and in a short time they will import all your contacts included with your plan. Their staff is quick and very helpful and for those that are not great at spreadsheets, it is likely safer to have them do it anyways. We are csv junkies so we would have felt capable of doing any imports ourselves. So this is likely not a critical issue for most other businesses nor was it for us. Just a personal preference.

Best Mass Texting services software I have ever seen.

Vorteile:

This is the best mass texting service I have ever seen. The feature of setting communication on my time is the best feature. I can effortlessly build my customer base. And the other things is, there is no limitation about signing up, how many people I like. If anyone sign up, textedly automatically track zip code, state etc. that's why I can know how is performing my campaign. That's why I am like this software..

Nachteile:

Subscriber data is more complicated. This software is not so user friendly. Company's support system needed some improve.

Convenient way to communicate with Clients

Kommentare: Communication with clients has become much easier.

Vorteile:

Ease of use, data it keeps, 90% of the time messages go quick.

Nachteile:

Systems go down 1 -2 times per month for a few hours, causes delays in messages. The frequency of this seems to be going down. Has issues with my browser ( Crome) I have figured work arounds. Overall I recommend the product

Stop looking ANY WHERE else! This is it!

Kommentare: I can honestly say that I did a TON of research before signing up with Textedly. Textedly again, and again, and again got a ton or great reviews. After signing up for Textedly I have found that all the great reviews I have read before me are true! They are easy to use. The interface is SUPER easy to navigate. I did have to contact customer service once about a question. They were so kind, and easy to work with. The price is spot on AND conversion rate is insanely good! My unsubscribe rate is ONLY %1.8 ! If you are thinking about signing up for texted messaging service look no further! Textedly is it!

Vorteile:

What I LOVE best about textedly is how easy it is to use. It is effortless !

Nachteile:

I can honestly say that I have found very little that I dis-like about textedly. However, if there was one thing I would say I would like to be able to have a few more keywords included instead of having to buy more after 2.

New customer database and communication platform.

Kommentare: Ease of use, ease of read, ease of navigation throughout, and TIME to get the job done! We love it!

Vorteile:

Time management! We can't say enough about how valuable our time is as well as everyone's! Textedly helps each of our customer service professionals get factual information to all our customers quickly without interrupting their other daily duties. It also limits the intrusion of our updates to our customer's busy schedule. A quick text, and you're back to business!

Nachteile:

With our current needs and volumes, Textedly can handle most all jobs. There may be a few applications that can expand the capabilities of what we may do each day. Only at the level of subscription we have we do not have that functionality. It may be an addition we have not looked at this possibility in detail.

Looked all over for a product like this that was affordable.

Vorteile:

And I found it. Textedly is a super useful software that is affordable to businesses of any size. I really love that we can have complete control of our text software. It's pretty incredible.

Nachteile:

Honestly, I have little to say that is negative. They seem to have thought about everything. Not sure how new they are, but they have really hit the ground running.

Textedly is a MUST for all churches and religious organizations!

Vorteile:

Textedly offers one of the cheapest (if not the cheapest) mass texting with shortcode plans online. For a small church group with just 200-300 members, it was not worth spending upwards of 75 dollars monthly to send them weekly notifications. But with Textedly, the price was almost 80 percent less! Best of all, the user interface is so smooth, I am able to send mass texts from whereever from my phone. The support group always gets back to me as soon as possible as well and is very helpful if I have any questions!

Nachteile:

There are no cons compared to other mass text messaging platforms. The one thing I can say is that they don't offer just a standalone service where you can buy credits one time and just use them. You have to subscribe to a monthly plan no matter what.