Textedly

Kommentare: We’ve had an excellent experience with textedly and have come to trust them over the years we’ve used them for our important group communications.

Vorteile: I love how reliable and easy to use Textedly’s web dashboard is. Things are well though out and easy to find. The feature set has everything we need including the ability to bulk import, schedule messages, and even attach photos. It doesn’t require any of our end users to instal anything like WhatsApp and requires no special training for those receiving messages. We use it for group messaging large numbers of volunteers. The pricing is super fair and the customer service is excellent. I’ve compared textedly with a lot of other services in its range and by far I prefer and trust it for needs.

Nachteile: In order to bulk import textedly has to approve your account and it’s best you sign up with a domain email if you want to import via csv a list of contacts. However they do this in order to reduce the likelihood of getting their short code flagged as spam and this helps to ensure the reliability of sms messages getting delivered reliably. So in truth this is a positive thing. Just requires some manual verification to get approved for it. But customer service is fast to get it done. I’d suggest that maybe they could have someone available via email on the weekends who could enable this feature in case a user signs up late in the week and needs to enable the feature asap. But not a huge deal.

Kommentare: We're still trying to decide if there's enough value with this vendor to counter the issues with importing/exporting subscribers. We're currently with another SMS vendor that has more features (many that we don't use). We're looking for pricing in the range offered by Textedly, but the import/export functions are so basic and so critical to what we do.

Vorteile: Pricing is quite good. The administrative back-end is intuitive, and the set-up steps are easy to follow. Good match for smaller businesses setting up this type of service for the first time.

Nachteile: Unable to export subscribers. The current workaround suggested by Textedly is to copy and paste out of the admin listing of subscribers. Not a good solution. Importing/exporting is a basic function with any database-driven service. Unpleasantly surprised that this function is absent. Importing a current subscriber list is a bit unusual. You send your Excel file via email with your keyword as the subject line. Would prefer to handle everything in the admin back-end. Also can't import subscriber join dates, even though that field does exist in the Textedly database. The Textedly suggested workaround is to put the join dates in a different field, such as the email field. Another area that needs attention. In short, I like Textedly for the pricing and general ease of use. But if your business has an existing subscriber base, and you're looking for a new vendor, beware of a few significant issues with importing/exporting. One can hope that Textedly takes note and promptly addresses these issues.

Kommentare: Daily, weekly monthly updates. KEEP up the great job!

Vorteile: The fast and easy to use web interface makes short work of sending 100's of text messages. Managing the users is simple, quick, and intuitive. Each text can be unique or use the self created auto messages to send quick to the point instructions. We have used Textedly to announce our down systems, system maintenance, special HR programs events, and those time pertinent reminders. With no minimum to use and no max, you pay for what you need and what you use. Change plans when ever and how often you need. Simply put there is not a more reliable and more friendly tool on the market to send SMS messages, freeing you up to focus on the more important things like your product, people or customers.
We have only had to use Support one time, the response time was super fast, the agent was friendly, courteous, and knowledgeable. The actual issue had nothing to do with Textedly, it was a CO issue, but I still got updates and information as the issue progressed and was resolved.

Nachteile: Nobody is perfect, and no company is perfect, but I honestly do not have anything to list as a con for Textedly.

Kommentare: Recommended!! if you are looking for an effective an on-time solution for you message marketing campaigns.

Vorteile: We are always on the move so we need something which can be easily accessible and flexible. Textedly suits best for instant messaging. It gives us feasibility to send a proper format message so that our customer/clients gets the whole knowledge in a single message, thanks to Textedly. Along with mass messaging, we can schedule it as well for later days.
Apart from all other functionality, Textedly has a great customer support, which adds more value to customer experience.

Nachteile: Satisfied with all the aspects, and so simple to operate, for the cons, there is nothing much but they can always bring something new, which solves the pain issues of email marketing, can have more options in "Filter". Other than that, Great Work Textedly Team!

Kommentare: This is opening up new possibilities for our church. People are better able to access information and we can communicate more effectively with Textedly. There are many opportunities we haven't even explored yet utilizing this new way of communicating.

Vorteile: The ability to reach people in the fastest easiest way. EVERYBODY at least glances at a text message if not read it completely. You can't say that about voicemails, emails, physical mail, etc...

Nachteile: The software itself is awesome. Took a little while to figure out how to use it. There were not useful videos or articles to help me with what I wanted. I use Textedly for two purposes.
1. For ongoing communication. People subscribe to a keyword (an all church keyword, or youth ministry keyword) and I can periodically send messages to inform, advertise, or communicate information.
2. I use a keyword for single use, or special uses. (To register for an event online, they text the keyword to get a link to online registration. Or to interact with the Sunday sermon, text a keyword to get a link to an article referenced, or for a survey, or poll.) There were no articles that explained I needed to delete subscribers if I wanted them to receive the automated predetermined message again. If they aren't removed and they text the same keyword again, they get a message saying they are already subscribed rather than getting the message I made. Also, you CAN change an existing keyword to a different keyword (the help articles don't say this). But you have to delete everyone that has subscribed to that first keyword before you can change it.