iLobby

Vorteile: iLobby is a very user-friendly and intuitive visitor sign in system that replaces the old pen and paper/sign-in binder approach. From badge printing to host notifications via email/sms/phone call, this system is the absolute deluxe luxury package of sign in systems. It's easy to manage from both a technical perspective, and an administration standpoint. Address book integration was very smooth with our locally hosted AD, and iLobby provides very clear and concise documentation to help you do it. It also has the ability to integrate with Office 365/Azure AD if you choose to go down that path. The support staff is quick, knowledgeable and friendly. Our rep has been a pleasure to deal with. Overall, iLobby is a gorgeous sign-in system that does so much more than a regular sign-in binder, while doing so without complicating the user. Any business who wants a professional looking sign in system should look into it.

Nachteile: Only a few minor things:
- certain adjustments to the user interface such as adding fields can only be done through the back-end by the support team. However, since the support team is so responsive and quick, this is not really a big issue.
- we have had some wireless network stability issues on the provided iPad since our area is so congested with wifi networks. I would love to see a more reliable wired ethernet option.

Kommentare: I love this software as it not only allows me to track who's in the building in real time but I do have too many keys in our security desk key press and this product allows me to conduct a monthly audit to see which keys get signed out the most. The keys that have been rarely signed out in the last 365 days are put in a different key press in the security office now.

Vorteile: I have been using pen and paper since 1998 and the iLobby is a very good way of tracking guests, contractors and visitors in real time and the app is awesome as I can see who's in the building on weekends and week nights when I am not here.

Nachteile: I would like the software to be able to bring up a person's name that has signed in in the past instead of having the person sign in on a daily basis. We use this software for some of our cleaners and they have to sign in every day and take their picture.

Vorteile: Walks visitors step by step for the check in process. It contacts you by email, phone and text when you have a visitor. We were able to add additional visitor types and customize our check in flows to fit our business needs.

Nachteile: The check in flow can only be customized by the support team. Printer has connection problems randomly and has to be reconnected to work again.

Kommentare: We are able to keep track of who comes to our buildings and when. We can see how often they come in, who they are here to see, and if they have been waiting alone in the lobby for too long. It is just as good (and in some cases better) than having a dedicated employee at the front desk.

Vorteile: This software was incredibly easy to use with very reliable hardware. Brother printers and Apple iPads, very dependable.

Nachteile: Setting up the address book, which would be a pain to do with ANY software. If that's this software's worst problem then it clearly has a lot going for it.

Kommentare: This software is a great asset because it allows our guests to check themselves in without my presence or assistance. Because there are times when I can't be present to greet our guests this allows the check-in and check-out process to go smooth.

Vorteile: This software is easy to use and for the most part self sufficient. I don't have to be present for people to use it. The software is easy to manage and keep updated.

Nachteile: The biggest challenge I have is the printer and the kiosk break communication occasionally and there's not much to do but call for customer service at times. There have been a few times when my system was down for a short time until the system corrected itself.
When I have large groups checking in, it does take a while for them to check in, because of the slow communication with the printer. This causes impatience with guests at times.