Lucky Orange

BEST app to understand why your customers aren't converting

Vorteile:

I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

Nachteile:

The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

Awesome for heatmaps, scroll and click data

Kommentare: We use Lucky Orange regularly to look at a users experience on our website and to make changes to enhance the user experience and increase conversion rates. As a marketer not using a tool like Lucky Orange is providing a disservice to your marketing.

Vorteile:

The interface to get heatmaps, scroll data, click data, form completions etc. is the best on the market from the products that I have tried which include Crazy Egg and Hotjar. With Lucky Orange you don't have to pre-setup the URL's you want to track. You can simply look at any URL on your domain and look at the data for a rolling period of time. You do have to set up some elements but overall not having to worry about setting up specific URL's is a awesome feature of the product.

Nachteile:

Although the feature of not having to select the URL's you want to track like competitors there are some negatives to this feature. Lucky Orange price plans have rolling days and total domain page view limits. This makes it difficult to go back and look at specific windows based on your price plan because data is rolling. If you run out of page views you need to increase your plan moving forward or not have all data present to make a decision from. Other products make it easier to look at historical data for a period but you have to be diligent on what you want to track. There are pros and cons to both scenarios.

In Betracht gezogene Alternativen: Hotjar

Warum Lucky Orange gewählt wurde: We switched from Crazy Egg to Lucky Orange for two reasons. One Lucky Orange offered a price promotion for HubSpot customers that was attractive and two the interface and experience delivered the same or exceeded Crazy Egg making the switch easy to implement.

Zuvor genutzte Software: Crazy Egg

Gründe für den Wechsel zu Lucky Orange: Simplicity and cost. I would actually choose Hotjar as my number one option if budget wasn't a factor. It has the most enhanced feature set from my experience. Lucky Orange serves what we need at this stage for our company.

Great website monitoring and UX analysis tool at a great price

Kommentare: Easy to deploy, loads of features, great price.

Vorteile:

Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.

Nachteile:

In the recent update, there was some bugs/lag in screen loading but this is now largely resolved.

In Betracht gezogene Alternativen: Hotjar

Warum Lucky Orange gewählt wurde: Better product, better price.

Zuvor genutzte Software: Hotjar

Best budget heatmapping tool

Kommentare: Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.

Vorteile:

It's difficult to slate the platform considering the price point - Lucky Orange is by far the most affordable (and probably best value for money) heatmapping tool out there. It does everything you need, from heatmapping, mouse tracking, funnel and form analytics. Regular email reports are incredibly helpful.

Nachteile:

Reports load slowly and general use is pretty clunky and frustrating; there's a lot of work that could be done from a UX perspective on the platform. That being said, the tool is easy to learn, and reports are simple to understand.

Best Value - Lots of features

Vorteile:

The software is easy to setup and provides instant value. The heat maps and chat are incredible and the ability to watch users on your site helps you quickly determine what's wrong with your content/call to action.

Nachteile:

The new interface needs email reporting, no other complaints.