von Traction Guest
Wer nutzt diese Software?
Dynamic organizations that require a secure, efficient, highly customizable host/visitor experience that enables them to meet compliance requirements at multiple locations around the world.
Durchschnittliche Bewertung83 Bewertungen
- Gesamt 5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Ja, Kostenlose Testversion
Cloud, SaaS, Web
Mobile - iOS Native
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Traction Guest
- Gegründet 2015
Über Traction Guest
As the only VMS offering visitor check-in with the help of iPads or high-end ID scanners, Traction Guest provides unparalleled security, experience and control. Purpose-built for global enterprises like Netflix, Thermo Fisher & Vice Media, our peerless customization lets you design unique visitor experiences across multiple locations. We keep your data safe (SOC2 certified) and our integrations with other systems and watchlists help you optimize operations and meet compliance requirements.
Traction Guest Funktionen
- Alarmfunktion / Benachrichtigungen
- For Schools
- Gewerbliche Immobilien
- Space Management
- Vorbeugende Wartung
- Mehrfache Alarm-Warteschlangen
- Custom Vehicle Owner Alerts
- Elektronisches Reifenkreidung
- Mobile Parking Signs
- Nichteinhaltungen nachverfolgen
Die hilfreichsten Reviews für Traction Guest
Bewertet am 6.4.2017
Amazing support team + Few UI Suggestions
Ever since my office started using your software, guests have been greeted faster, and tenants are much happier receiving both text and email notifications immediately. Our mail carriers delivering packages have even gotten into the habit of checking out which "hosts" have received mail which has been awesome to see. I love that we (on the admin side) are able to switch around the steps when designing the experience for our locations.
My customer reps have been nothing but extremely helpful and very quick to reply to my questions & lengthy requests. The customer support end really was the reason I chose Traction Guest over Envoy. The Traction Guest team is open to feedback rather than saying what they only offer and I've seen changes made to the platform shortly after I've requested a new feature be added that wasn't previously offered.
If there was 2 things to suggest be changed or updated for Traction Guest:
1. Change the adding Host experience so that I'm able to remove a host from a direct location without having to delete from the ALL host group. Some hosts in our office switch locations (16th floor to the 4th floor, for example) and that means we no longer need to have that host located under the 16th floor but yet that host will appear on both 16th floor and the 4th floor once I've dragged in the host name from ALL to the 4th floor during the transition for that member. I would just prefer no names be duplicated other than on the ALL list and 1 of the 3 other locations I added to the account
2. Email Notifications: Adding a fully customizable email notification (allowing change of subject title on my end). We added the additional button for the first step to sign in be titled
"Deliveries". Each time I click on "deliveries" and click the host name and finish, that host gets an email that says they have a guest at the front within the email subject line. Within the actual email message, it currently mentions the package but it can get confusing sometimes for our tenants. Happy to forward over past emails if you more clarification here. All in all - big THANK YOU to your team.
Antwort des Softwareanbieters
von Traction Guest an 6.4.2017
Hi Jill. Thank you for the awesome review! We really appreciate that you took the time to share your thoughts in so much detail.
We love getting feedback and suggestions from our customers on product features. It helps shape our roadmap and we want to ensure you continue to enjoy using Traction Guest.
Email notifications: We actually just released this yesterday! You can now change the subject and title of a host notification, allowing for even more customization in your experience flows. Check it out in your Experience Editor!
Host experience: that's an interesting suggestion! We will definitely look at how we can improve this for you. We'll keep you posted!
Please continue to reach out to our team with any questions and ideas!
Bewertet am 16.5.2017
Nice looking and easy to use with good features.
Vorteile: I was hoping Traction Guest would be easy to setup, and I wasn't disappointed. Before I scheduled the first call with my Customer Success Manager, I made sure I had all my components - iPad, Brother printer, and badge supply. We set aside an hour to go through the basics and design the flow of our guest check-in. The design tool has its little quirks, but my rep walked me through everything and, with his help connecting the printer, I was checking in and printing badges by the end of the call. He taught me enough about the tool to allow me to fine tune the design and add graphics on my own. It was nice to know he was thinking of ways to make my experience with Traction Guest better. One day, he just told me he had designed a new badge layout for me to download. When Legal wanted to add an NDA, my rep talked me through the setup in a few minutes. My rep was so responsive, he even answered emails I sent after normal office hours - I had told him I work late hours. Several times I commented that it would be nice if I could... and he'd come back either with a suggestion or a completed update to our experience. I had fun running what-ifs because it's so easy to change the experience and it takes only a few seconds to update the iPad. Of everything, I think my favorite part of working with my rep and Traction Guest is that they were listening to my comments and considering them in updates. As nice as the product is right now, they're working on making it great.
Nachteile: There's only one thing I find inconvenient. The "Back" button in the top left corner of each screen scrolls nearly out of sight as details are entered in fields. If you want to go back, you have to swipe down on the screen to see the button. I know they're working on this.
Antwort des Softwareanbieters
von Traction Guest an 16.5.2017
Thank you for your detailed review, Lari! It's been a real pleasure working with you and we appreciate all the ideas you've been sharing to further improve our platform. We hope you continue to have fun creating more custom visitor experiences!