Wer nutzt diese Software?
Reputology helps multi-location businesses in a variety of industries, including healthcare, dining, automotive, fitness, hospitality, retail, finance, and more.
Durchschnittliche Bewertung47 Bewertungen
- Gesamt 4.9 / 5
- Benutzerfreundlichkeit 4.9 / 5
- Kundenservice 4.9 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.8 / 5
- Startpreis 49,00 $/Monat
- Kostenlose Version Nein
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2013
Reputology is the #1 review monitoring solution for multi-location enterprises. Our app for HootSuite allows you to engage reviewers quickly on Google My Business, Facebook & more directly from the HootSuite interface.
24/7 Email Alerts gives your team instant notifications when Reputology finds new reviews.
Automated Reporting saves valuable time so you can focus on higher ROI efforts.
The Fortune 500 trust Reputology as well as recognized brands like Golds Gym and House of Blues.
- Distribution von Vollziehungen
- Kontrolle des Genehmigungsprozesses
- Befragung / Umfragemanagement
- Prädiktive Analytik
- Berichterstattung über Anrufe
- Überwachung der Beschwerden
- Social Media-Kennzahlen
- Social Media-Überwachung
- Überprüfung bewerten
- Automatisiertes Veröffentlichen
- Filtern nach Keyword
- Verwaltung mehrerer Konten
Die hilfreichsten Reviews für Reputology
Bewertet am 11.8.2016
Manage Your Customer Service
Kommentare: We have been using the service at House of Blues for about 2 years. Reputology is a great resource for organizing and managing your customer service. reviews.
Vorteile: Organizes all feedback in one place, in a clear, organized format. Multiple users in your company can access the account. Reputology pulls together direct feedback and social media feedback all in one place. Provides you with detailed information to reach out to customers.
Nachteile: You receive emails of feedback to your outlook. At our company we respond to our customers through outlook emails & phone calls. You then have to close out feedback in Reputology or you will receive emails reminders. I wish there was away to update the status to Reputology through email. Or if there was away to respond right through Reputology. I often feel like I am doing double duty.
Antwort des Softwareanbieters
von Reputology an 11.8.2016
Hey Erin - Thank you for the feedback. We are always trying to figure out ways to make the product better and definitely do not want you doing more work than necessary. I'll escalate this suggestion to our tech team. TY!
Bewertet am 17.1.2019
the Lighter Side Of Reputation Management
Kommentare: Overall, the reputation management success we've had with Reputology is on par with any other platform out there. The API is definitely a plus for those looking to integrate their own apps.
Vorteile: Okay, so full disclosure we've used and still do use several other reputation management products out there in parallel with Reputology, including Birdeye, YEXT and Revinate. Reputology's main allure is its price and API to things like GMB and Facebook. It definitely works as easily as all the other big names in that list - with the notable exception of YEXT, which is more geared towards enterprise class chains.
Nachteile: It's not the software per-say, it's just the nature of the relationship management game out there today. for instance, you can't properly pull or respond to Yelp without the new paid relationship with them, so it doesn't matter who you use to manage reviews on certain platforms, you end up paying someone something to do it. But that has nothing to do with Reputology, and everything to do in your willingness to invest in this side of the game. For hotels like us, it's critical.
Bewertet am 3.1.2017
User Friendly Platform and Great Service
Kommentare: I highly recommend Reputology to any business that is seriously considering the importance of keeping up with their customer reviews. We have been using Reputology's services for over a year and we are completely satisfied with the results. Reputology has been consistently able to deliver a simple platform that keeps track of the many reviews our business receives from different websites on a daily basis. Additionally, we can look at reviews individually, break them down by different brands and look the data within its entirety. This gives us vital feedback on how to improve our customer service which we use to improve customer satisfaction. To add to this, Reputology has provided great, personalized support throughout this entire period which definitely adds to the user-friendly nature of their company. In short, we highly recommend using Reputology's services.
Antwort des Softwareanbieters
von Reputology an 3.1.2017
Thank you, David!
Bewertet am 6.8.2017
Reputology is a powerful review solution for our 50 locations. I don't see how we lived without it!
Vorteile: Reputology has made review monitoring for my company a very manageable process. The interface is user-friendly, the alerts are timely, and the analytics are actionable and insightful. The robustness and accuracy of the Yelp data is excellent because of their direct partnership. And I really like being able to reply directly to reviews on Google and Facebook from the Reputology interface. The different levels of user permission are very helpful for giving our managers exactly what they need.
Nachteile: It would be nice to see Twitter activity in Reputology, but we can use their Hootsuite app to cover social media listening and review monitoring from one place.
Bewertet am 22.11.2016
Kommentare: I love Reputology. As a administrator for our company of the software, it gives us an opportunity to correct a wrong or praise our employees.
Vorteile: Ease - You can respond as the information comes in from the sire.
Nachteile: Sometimes it doesn't allow instant correspndence.
Antwort des Softwareanbieters
von Reputology an 30.11.2016
Hi Barbie - Thank you for your review! Our product team is working on making it easier for you guys to respond. But a lot of that depends on what's permissible on each review site.